
ਇੱਕ NDIS ਭਾਗੀਦਾਰ ਵਜੋਂ ਆਪਣੇ ਅਧਿਕਾਰਾਂ ਬਾਰੇ ਜਾਣੋ
ਇਸ ਐਨੀਮੇਟਡ ਵੀਡੀਓ ਵਿੱਚ, ਜਾਣੋ ਕਿ NDIS ਭਾਗੀਦਾਰ ਆਪਣੀਆਂ ਸਹਾਇਤਾਵਾਂ ਜਾਂ ਸੇਵਾਵਾਂ ਬਾਰੇ ਕਿਵੇਂ ਫੀਡਬੈਕ ਦੇ ਸਕਦੇ ਹਨ। ਸਾਰਾ ਦੀ ਕਹਾਣੀ ਨੂੰ ਇੱਕ ਉਦਾਹਰਨ ਵਜੋਂ ਵਰਤਦੇ ਹੋਏ, ਅਸੀਂ ਤੁਹਾਨੂੰ ਕਦਮ ਡਰ ਕਦਮ ਇਹ ਦੱਸਾਂਗੇ ਕਿ ਆਪਣੇ ਸੇਵਾ ਪ੍ਰਦਾਤਾ ਨਾਲ ਚਿੰਤਾਵਾਂ ਕਿਵੇਂ ਉਠਾਉਣੀਆਂ ਹਨ, ਵਕਾਲਤ ਸਹਾਇਤਾ ਕਿਵੇਂ ਲੱਭਣੀ ਹੈ, ਅਤੇ NDIS ਕਮਿਸ਼ਨ ਨੂੰ ਰਸਮੀ ਸ਼ਿਕਾਇਤ ਕਿਵੇਂ ਕਰਨੀ ਹੈ। ਗੁਣਵੱਤਾ ਦੇਖਭਾਲ ਪ੍ਰਾਪਤ ਕਰਨ ਲਈ ਆਪਣੇ ਅਧਿਕਾਰਾਂ, ਸਮੱਸਿਆਵਾਂ ਨੂੰ ਹੱਲ ਕਰਨ ਲਈ ਉਪਲਬਧ ਤਰੀਕਿਆਂ, ਅਤੇ ਲੋੜ ਪੈਣ ‘ਤੇ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਤੱਕ ਪਹੁੰਚ ਕਰਨ ਦੇ ਤਰੀਕਿਆਂ ਨੂੰ ਸਮਝੋ। ਜੇਕਰ ਤੁਸੀਂ ਕਦੇ ਵੀ ਅਸੁਰੱਖਿਅਤ ਮਹਿਸੂਸ ਕਰਦੇ ਹੋ ਜਾਂ ਤੁਹਾਡੀਆਂ ਲੋੜਾਂ ਪੂਰੀਆਂ ਨਹੀਂ ਹੁੰਦੀਆਂ ਹਨ, ਤਾਂ ਆਵਾਜ਼ ਉਠਾਉਣ ਤੋਂ ਨਾ ਝਿਜਕੋ —ਮੱਦਦ ਉਪਲਬਧ ਹੈ।

ਇੱਕ NDIS ਭਾਗੀਦਾਰ ਵਜੋਂ ਫੀਡਬੈਕ ਕਿਵੇਂ ਦੇਣੀ ਹੈ | ਤੁਹਾਡੇ ਅਧਿਕਾਰਾਂ ਦੀ ਵਿਆਖਿਆ ਕੀਤੀ ਗਈ ਹੈ
ਇਸ ਐਨੀਮੇਟਡ ਵੀਡੀਓ ਵਿੱਚ, ਜਾਣੋ ਕਿ NDIS ਭਾਗੀਦਾਰ ਆਪਣੀਆਂ ਸਹਾਇਤਾਵਾਂ ਜਾਂ ਸੇਵਾਵਾਂ ਬਾਰੇ ਕਿਵੇਂ ਫੀਡਬੈਕ ਦੇ ਸਕਦੇ ਹਨ। ਸਾਰਾ ਦੀ ਕਹਾਣੀ ਨੂੰ ਇੱਕ ਉਦਾਹਰਨ ਵਜੋਂ ਵਰਤਦੇ ਹੋਏ, ਅਸੀਂ ਤੁਹਾਨੂੰ ਕਦਮ ਡਰ ਕਦਮ ਇਹ ਦੱਸਾਂਗੇ ਕਿ ਆਪਣੇ ਸੇਵਾ ਪ੍ਰਦਾਤਾ ਨਾਲ ਚਿੰਤਾਵਾਂ ਕਿਵੇਂ ਉਠਾਉਣੀਆਂ ਹਨ, ਵਕਾਲਤ ਸਹਾਇਤਾ ਕਿਵੇਂ ਲੱਭਣੀ ਹੈ, ਅਤੇ NDIS ਕਮਿਸ਼ਨ ਨੂੰ ਰਸਮੀ ਸ਼ਿਕਾਇਤ ਕਿਵੇਂ ਕਰਨੀ ਹੈ। ਗੁਣਵੱਤਾ ਦੇਖਭਾਲ ਪ੍ਰਾਪਤ ਕਰਨ ਲਈ ਆਪਣੇ ਅਧਿਕਾਰਾਂ, ਸਮੱਸਿਆਵਾਂ ਨੂੰ ਹੱਲ ਕਰਨ ਲਈ ਉਪਲਬਧ ਤਰੀਕਿਆਂ, ਅਤੇ ਲੋੜ ਪੈਣ ‘ਤੇ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਤੱਕ ਪਹੁੰਚ ਕਰਨ ਦੇ ਤਰੀਕਿਆਂ ਨੂੰ ਸਮਝੋ। ਜੇਕਰ ਤੁਸੀਂ ਕਦੇ ਵੀ ਅਸੁਰੱਖਿਅਤ ਮਹਿਸੂਸ ਕਰਦੇ ਹੋ ਜਾਂ ਤੁਹਾਡੀਆਂ ਲੋੜਾਂ ਪੂਰੀਆਂ ਨਹੀਂ ਹੁੰਦੀਆਂ ਹਨ, ਤਾਂ ਆਵਾਜ਼ ਉਠਾਉਣ ਤੋਂ ਨਾ ਝਿਜਕੋ —ਮੱਦਦ ਉਪਲਬਧ ਹੈ।
Download resources / ਸੰਸਾਧਨ
Brochure / ਬਰੋਸ਼ਰ

This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.
ਇਹ ਬਰੋਸ਼ਰ NDIS ਭਾਗੀਦਾਰਾਂ ਦੇ ਅਧਿਕਾਰਾਂ ਦੀ ਜਾਣਕਾਰੀ ਦਿੰਦਾ ਹੈ ਅਤੇ ਦੱਸਦਾ ਹੈ ਕਿ ਉਹ ਕਦਮ-ਦਰ-ਕਦਮ ਕਿਵੇਂ ਫੀਡਬੈਕ ਦੇ ਸਕਦੇ ਹਨ।

ដឹងពីសិទ្ធិរបស់អ្នកក្នុងនាមជាអ្នកចូលរួម NDIS
នៅក្នុងវីដេអូព័ត៌មាននេះ យើងរុករក សិទ្ធិនានារបស់អ្នកចូលរួម NDIS នៅក្នុង ការទទួលបានការគាំទ្រ និងសេវានានា។ ស្វែងយល់ពីសមត្ថភាពរបស់អ្នកក្នុងការធ្វើជម្រើស ទាក់ទងនឹងផែនការ NDIS របស់ អ្នក ផ្ដល់មតិកែលម្អ និងដោះស្រាយ បញ្ហា ណាមួយជាមួយអ្នកផ្ដល់សេវាកម្មនានា។ វីដេអូនេះរំលេចពីសារៈសំខាន់នៃការ
និយាយចេញ និងរបៀបចូលប្រើ ការគាំទ្រភាសា ប្រសិនបើត្រូវការ។ ស្វែងយល់ពីដំណើរការដែលមានភាពសម្ងាត់ និងមានសុវត្ថិភាពសម្រាប់មតិកែលម្អ ការធានាថាសំឡេងរបស់អ្នកត្រូវបានគេ
ស្តាប់ឮ តាមរបៀបមួយដែលយុត្តិធម៌ និងមានការគោរព។

របៀបផ្ដល់មតិកែលម្អក្នុងនាមជាអ្នកចូល រួម NDIS | សិទ្ធិរបស់អ្នកត្រូវបានពន្យល់
នៅក្នុងវីដេអូជីវចលនេះ ស្វែងយល់ពី របៀបដែលអ្នកចូលរួម NDIS អាចផ្ដល់ មតិកែលម្អលើការគាំទ្រ ឬសេវានានា របស់ពួកគេ។ ប្រើរឿងរ៉ាវរបស់ Sara ជាឧទាហរណ៍ យើងនឹងណែនាំអ្នកតាម រយៈជំហាននានាដើម្បីលើកឡើងពីការព្រួយបារម្ភទាក់ទងនឹងអ្នកផ្ដល់សេវារបស់អ្នក របៀបស្វែងរកការគាំទ្រខាងការតស៊ូមតិ និងរបៀបធ្វើពាក្យបណ្ដឹងផ្លូវការទៅគណៈកម្មការ NDIS។ យល់ពីសិទ្ធិរបស់អ្នកចំពោះ ការថែទាំមានគុណភាព ជម្រើសដែលមាន ដើម្បីដោះស្រាយបញ្ហា និងរបៀបចូលប្រើ ជំនួយភាសា នៅពេលត្រូវការ។ ប្រសិនបើ អ្នកអ្នកធ្លាប់មានអារម្មណ៍មិនមាន
សុវត្ថិភាព ឬតម្រូវការរបស់អ្នកមិនបាន បំពេញ សូមកុំស្ទាក់ស្ទើរក្នុងការនិយាយ ចេញ—ជំនួយអាចរកបាន។
Download resources / ធនធាននានា
Brochure / សខិត្តប័ណ្ណ

This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.
ខិត្តប័ណ្ណនេះពណ៌នាអំពីសិទ្ធិរបស់អ្នកចូលរួម NDIS និងចែងពីរបៀបដែលពួកគេអាចផ្ដល់មតិកែលម្អបានជាជំហានៗ។

NDIS کا استعمال کرنے کے طور پ ر اپنے حقوق جانیں
اس معلوماتی ویڈیو میں، ہم سپورٹ اور خدمات تک رسائی کے حصول کے حوالے سے NDIS استعمال کرنے والوں کے حقوق کے بارے میں بات کرتے ہیں۔ اپنے NDIS پلان کے بارے میں انتخاب کرنے کی اپنی صلاحیت کے بارے میں جانیں، رائے فراہم کریں، اور سروس پرووائیڈرز کے ساتھ کوئی بھی مسئلہ حل کریں۔ ویڈیو آواز اٹھانے کی اہمیت کو اجاگر کرتی ہے اور یہ کہ ضرورت پڑنے پر زبان کی مدد تک کیسے رسائی حاصل کی جائے۔ رائے دینے کے لیے ہمارے رازدارنہ اور محفوظ عمل دریافت کریں، اور یقینی بنائيں کہ آپ کی آواز احترام اور انصاف کے ساتھ سنی جائے۔

NDIS استعمال کرنے کے طور پر رائے کیسے دی جائے | آپ کے حقوق کی وضاحت
اس اینیمیٹڈ ویڈیو میں جانیں کہ NDIS کا استعمال کرنے والے کس طرح اپنی سپورٹ یا خدمات پر رائے دے سکتے ہیں۔ سارہ کی کہانی کو ایک مثال کے طور پر استعمال کرتے ہوئے، ہم آپ کی رہنمائی کریں گے کہ آپ اپنےسروس سروس پرووائیڈر کے ساتھ خدشات کیسے اٹھائیں، وکالت کی حمایت کیسے حاصل کریں، اور NDIS کمیشن کو باضابطہ شکایت کیسے کریں۔ معیاری دیکھ بھال کے اپنے حقوق، مسائل کو حل کرنے کے لیے دستیاب اختیارات، اور ضرورت پڑنے پر زبان کی مدد تک رسائی کے طریقہ کار کو سمجھیں۔ اگر آپ کبھی غیر محفوظ محسوس کرتے ہیں یا آپ کی ضروریات پوری نہیں ہوتی ہیں، تو بات کرنے میں ہچکچاہٹ محسوس نہ کریں — آپ کے لیے مدد دستیاب ہے۔
Download resources / وسائل
Brochure / روشر

This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.
یہ بروشر NDIS کے شرکاء کے حقوق کی وضاحت کرتا ہے اور مرحلہ وار یہ بتاتا ہے کہ وہ رائے کیسے دے سکتے ہیں۔

Biết Quyền hạn của Bạn khi là Người tham gia NDIS
Trong đoạn video thông tin này, chúng ta sẽ khám phá quyền hạn của người tham gia chương trình NDIS trong việc tiếp cận các dịch vụ và hỗ trợ. Tìm hiểu về khả năng đưa ra các lựa chọn liên quan đến kế hoạch NDIS của bạn, cung cấp ý kiến phản hồi và giải quyết mọi vấn đề với nhà cung cấp dịch vụ. Đoạn video này nhấn mạnh tầm quan trọng của việc lên tiếng và cách tiếp cận hỗ trợ ngôn ngữ nếu cần. Khám phá quy trình cung cấp ý kiến phản hồi an toàn và bảo mật, để đảm bảo ý kiến phản hồi của bạn được lắng nghe một cách công bằng và được tôn trọng.

Cách để cung cấp Ý kiến Phản hồi khi là Người tham gia NDIS
Trong đoạn video hoạt hình này, hãy tìm hiểu cách người tham gia NDIS có thể đưa ra ý kiến phản hồi về các dịch vụ hoặc hỗ trợ của họ. Lấy câu chuyện của Sara làm ví dụ, chúng tôi sẽ hướng dẫn bạn các bước để nêu lên mối quan ngại của bạn với nhà cung cấp dịch vụ, cách tìm kiếm sự hỗ trợ và cách khiếu nại chính thức lên Ủy ban NDIS. Hiểu rõ quyền hạn của bạn để được nhận sự chăm sóc có chất lượng, lựa chọn các phương án để giải quyết vấn đề và cách tiếp cận dịch vụ hỗ trợ ngôn ngữ khi cần. Nếu bạn cảm thấy không an toàn hoặc nhu cầu của bạn không được đáp ứng, đừng ngần ngại lên tiếng—chúng tôi luôn sẵn sàng trợ giúp.
Download resources / Nguồn tài Liệu
Brochure / Tờ rơi

This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.
Tờ rơi này mô tả các quyền lợi người tham gia NDIS và nêu rõ cách họ có thể đóng góp ý kiến phản hồi từng bước.

Know your rights as an NDIS participant
In this informative video, we explore the rights of NDIS participants in accessing supports and services. Learn about your ability to make choices regarding your NDIS plan, provide feedback, and resolve any issues with service providers. The video highlights the importance of speaking up and how to access language support if needed. Discover the confidential and safe process in place for feedback, ensuring your voice is heard in a fair and respectful manner.

How to give feedback as an NDIS participant
In this animated video, learn how NDIS participants can provide feedback on their supports or services. Using Sara’s story as an example, we’ll guide you through the steps to raise concerns with your service provider, how to seek advocacy support, and how to make a formal complaint to the NDIS Commission. Understand your rights to quality care, the options available to resolve issues, and how to access language assistance when needed. If you ever feel unsafe or your needs are not met, don’t hesitate to speak up—help is available.
Open the stakeholder kit

This stakeholder pack was developed to help NDIS providers, peaks and the sector to circulate and raise awareness about the rights of NDIS participants, especially amongst those from culturally and linguistically diverse (CALD) backgrounds. Stakeholders can use the information, guidance and resources available and strengthen feedback and complaints pathways, while promoting the rights of NDIS participants.
Resources
Brochure

This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.
Safe, Healthy and Empowered Relationships (SHER) is a Domestic and Family Violence behaviour intervention program for men who speak Dari and are living in Logan, Ipswich, Brisbane, Gold Coast or Moreton Bay.
The goal of this program is to increase safety for women and children by providing men an opportunity to take accountability for their actions recognising the harm their violence and behaviour choices are having on family.
This program helps you:
- Build effective ways to handle difficult situations without conflict
- Take responsibility for your actions and impact on others
- Build healthy family relationships as a father and husband
This program is for men who:
- come from an Afghan Dari speaking background living in Logan, Ipswich, Brisbane, Ipswich, Gold Coast, or Moreton Bay
- are concerned about how their behaviour affects their family
- are ready to make positive changes in their relationships
The SHER program can help to:
- Understand the difference between unhealthy and healthy relationships
- Build new ways to handle difficult situations
- Take accountability for your actions to build a safer home for your family
- Build better connections with those you care about
Individual support phase
- One-hour weekly sessions
- Private discussions with a skilled in-language facilitator
- Opportunity to discuss your specific situation
- Prepare for group work in a comfortable, private setting
- Explore new perspectives on family relationships
- Build strategies for creating a safer home environment
Group program phase (16 weeks)
- Weekly sessions
- Closed group format (same participants throughout the program)
- Learn from and support other men in similar situations
- Develop practical skills for positive change
Sessions take place every Thursday evening for 16 weeks, 6 – 8pm commencing April 2025
Gould Adams Community Centre, 558-662 Kingston Road, Kingston
If you or someone is in immediate danger, please call Triple Zero (000) for emergency services.
If you are subjected to or impacted by sexual violence, know someone who is, or are triggered by this content and would like to access support, please contact:
- 1800 RESPECT – Call 1800 737 732, text 0458 737 732, chat online or video call via their website for confidential domestic, family and sexual violence counselling information and support services
- DV Connect – Call 1800 811 811 for immediate support with crisis transport and accommodation in QLD
- Lifeline – Call 13 11 14
- 99 Steps – 07 3412 8282 or 99steps@ssi.org.au for women from CALD backgrounds living in Logan/Beenleigh experiencing DFV. Support includes information, advise, case work support and referral

Making healthcare accessible for everyone
There is a critical need for improved service navigation to support better primary healthcare outcomes for CALD, refugee, and homeless communities.
Individuals from CALD and refugee backgrounds often face barriers to accessing healthcare such as a lack of culturally appropriate services, poor health literacy, and challenges related to communication, making it difficult to access and navigate their understanding of healthcare. Similarly, individuals experiencing homelessness often face stigma, mental health challenges, and financial barriers to access the healthcare services they need.
With the right care, coordination and support, people can better navigate healthcare systems by gaining the tools and skills to overcome the challenges they currently face.
About Healthcare Navigation Support
The South Western Sydney Primary Health Network (SWSPHN) has commissioned SSI to establish and deliver a Service Navigation Support Service within the South Western Sydney (SWS) region.
The service supports individuals from CALD and refugee populations, and those who are homeless or at risk of homelessness to overcome barriers and challenges to accessing primary healthcare by connecting them with appropriate healthcare services.
Who is this for?
People who are eligible for the service include those who:
- meet the specified demographic requirements
- are residents of the South Western Sydney (SWS) region
- are willing to engage in the services offered and participate in the intake process
- provide any necessary documentation or information required for eligibility.
People who are not Australian citizens are also eligible for the service, provided they currently reside within the SWSPHN region. This includes permanent residents and those on temporary visas.
Referrals may be ineligible, if:
- Individuals are receiving other care coordination or navigation services with supplementary services support, or duplicated services.
- Treatment is covered by any other MBS items.
- The service in need requires emergency treatment.
- The individual is seeking support with emergency accommodation.
What we do
Eligible participants receive:
support services provided through a single, streamlined point of contact via telephone, online and face-to-face
access to interpreter services where required (during non-health and/or legal appointments)
continuous service navigation and follow-up support to ensure comprehensive care coordination
links to community health services and connection to GPs for appropriate, ongoing care
assistance with the application of a Medicare card where eligible
access to Supplementary Services Funding to cover gaps in primary care costs which may impede access to primary healthcare
individualised care plans and personalised support tailored to their specific health needs
access to preventative health care measures such as cancer screening
We’re here to help

Our service navigators are culturally competent, and trauma informed and have qualifications or experience in healthcare.

Each person is assigned a Multicultural Support Officer (MSO) who will help them every step of the way, ensuring they receive continuous care and personalised support based on their specific health needs.

We offer ongoing support and work closely with other service providers, including healthcare and social services to make sure each person gets the complete care they need for their health and well-being.
Partner with us
We’d love to work with your organisation. Partner with us to bring your expertise to those who need it most.
Whether you’re a community health centre, GP clinic experienced with homeless populations, CALD and refugee community organisation, multicultural group, faith leader, or specialist service provider, we invite you to join us on this initiative.
- Co-host information sessions within your community
- Address the multifaceted needs of individuals and families within the target populations by facilitating smooth client transfers and referrals
- Provide your expertise to contribute to a robust referral network to ensure clients can access holistic support – from a range of services, including:
- CALD and refugee organisations
- Refugee and asylum seeker support services
- Homelessness support and services
- Community health providers and GPs
- Community and faith groups
Contact us at clientservices@ssi.org.au for more information.
Where we are
We are open Monday to Friday from 9am to 5pm.
SSI Bankstown
2/462 Chapel Road, Bankstown NSW 2200
To make a referral, please use the form below
The Service Navigation Support Service is supported by funding from the Australian Government through the PHN Program.
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About traineeships
We’re offering paid traineeships at the Light Horse Logistics Hub in Western Sydney, a major project that provides real hands-on experience.
This is an opportunity to get a paid start in a career in construction, gain local experience, and develop valuable skills.
Who this opportunity is for
- Locals near the Light Horse Logistics Hub in Eastern Creek who can commute on weekdays
- Culturally diverse individuals, Aboriginal or Torres Strait Islander people, women, and those needing job support
- People aged 16+ years and eligible to work in Australia
- Those eager to learn new skills in construction and able to commit to at least six months of ongoing work
Key dates
- Barbeque event for shortlisted candidates will be held at Eastern Creek on 5 December 2024
- Successful candidates will be announced during third week of December 2024
- Training begins in January 2025
- Applications for Eastern Creek are now closed.
In partnership with
Creating a safer world for CALD women and children
We are embarking on a collaborative initiative with culturally and linguistically diverse (CALD) community and faith leaders who hold deep insights into their communities. Addressing Family, Domestic, and Sexual Violence (FDSV) requires mobilising communities together and recognising that this is a universal issue. United, we can build safer, stronger communities free from violence.
CALD community and faith leaders share our vision for communities across Australia: respect, safety, and equality for all individuals.
Fostering a supportive and inclusive environment is crucial—one where victim survivors of FDSV feel empowered to seek help, and individuals who use FDSV are held accountable for their actions.
To raise awareness and prevent family, domestic and sexual violence within CALD communities, faith and community leaders must be empowered with the knowledge, skills and resources to identify, discuss, prevent and respond. By working closely with these leaders, we can better reach and assist CALD women and children impacted by FDSV.
SSI has been awarded the National Family, Domestic and Sexual Violence Training for Culturally and Linguistically Diverse Communities and Faith Leaders Grant to deliver this national project that will raise awareness and prevent family violence within CALD communities. The project will be delivered in partnership with FECCA.
Safer, stronger communities free from violence: our approach
Multicultural community and faith leaders are uniquely positioned to prevent family, domestic and sexual violence (FDSV). As trusted confidants for victim survivors and individuals who use violence, they hold significant influence within their communities. Often, they are the first point of contact for women experiencing violence, providing guidance, mediation, and referrals to support services.
Their deep understanding of community experiences allows them to address issues like language barriers, forced migration displacement, isolation, social barriers, and harmful gender and cultural norms. By working closely with leaders, we can better reach and assist CALD women and children impacted by FDSV.
SSI will leverage its strong relationship with multicultural communities and faith leaders and draw on lived experience expertise to co-design innovative approaches to improve awareness, increase knowledge, drive attitude and behaviour change and contribute to the development of appropriate prevention and intervention responses and strategies to address abuse of CALD women and children.
In collaboration with community leaders, faith leaders and key sector stakeholders, the project will:

Hold consultation workshops across all states and territories with faith and community leaders, victim survivors and sector stakeholders.

Codesign, develop, and deliver an evidence based, culturally appropriate national training package.

Develop vignettes as conversation starters on FDSV within CALD communities.

Develop and disseminate good practice guidance and resources to enable leaders to recognise, better engage with and foster discussions of FDSV or suspected FDSV in their communities.

Facilitate Communities of Practice to expand FDSV knowledge, good practice and opportunity for networking and peer support for CALD leadership and communities.
Together we can:
Project timeline

Get in touch
For more information about this project, or to understand if you should get involved, please contact us by email at fdsv.tecs@ssi.org.au or call our Community Engagement Coordinator on 0466 217 497.
FDSV: Train, Engage, Connect and Support (TECS) Project is funded by the Australian Government Department of Social Services and is a partnership initiative with the Federation of Ethnic Communities’ Council of Australia (FECCA). This project is part of the Australian Government’s National Plan to End Violence Against Women and Children 2022-2032.
Useful resources

1800RESPECT – 1800 737 732
This is a 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced or is at risk of, family and domestic violence and/or sexual assault.
Individuals can also access local support services and search the internet using Daisy, a free app developed by 1800RESPECT that protects user privacy.
If you need translation or interpreting services call:
Translating and Interpreting Service National on 13 14 50 and ask them to contact 1800 RESPECT for you.
For callers who are deaf or have a hearing or speech impairment call National Relay Service and ask them to contact 1800RESPECT
- TTY/Voice Calls – phone 133 677
- Speak and Listen – phone 1300 555 727
- Internet relay users – visit the National Relay Service website
MensLine Australia – 1300 789 978
Supports men and boys who are dealing with family and relationship difficulties. 24/7 telephone and online support an information service for Australian men.
Men’s Referral Service – 1300 766 491
This service from No to Violence offers assistance, information and counselling to help men who use family violence.
Kids Help Line – 1800 55 1800
Australia-wide free 24/7, confidential and private counselling service specifically for children and young people aged five to 25 years.
Elder Abuse Help Line – 1300 651 192
Free information and support services for people who experience or witness the abuse of an older person. Operating hours vary.
Financial Counselling Australia – 1800 007 007
Access free resources and advice from a private financial counsellor. Call 1800 007 007 to speak to someone in your state.
13YARN – 13 92 76
The first national crisis support line for mob who are feeling overwhelmed or having difficulty coping.
They offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter.
FAQs about the project
What will the project achieve?
The measures of success for this project will focus on assessing the impact of the project on CALD community and faith leaders in relation to knowledge of FDSV, and confidence to support community engagement/discussion on FDSV and facilitate access to FDSV supports, namely:
- Increased understanding of domestic and sexual violence and its impacts.
- Increased awareness of the indicators of FDSV for CALD women and children.
- Increased understanding of support strategies for supporting women and children experiencing FDSV.
- Increased knowledge of the role of specialist FDSV services.
- Increased confidence to identify and respond to the needs of people experiencing FDSV.
- Increased confidence to support CALD community engagement about FDSV.
- Increased CALD community engagement on FDSV.
What organisations are involved in this project?
SSI is partnering with FECCA to deliver this significant project nationally. A membership base of 23 state/regional peak organisations and a reach of over 1,500 ethnic and faith-based community organisations and their leaders provide a strong foundation to listen, collaborate and co-design resources with CALD communities that meet their needs. Based on long-term, deep, and trusted connections with these member organisations, community and faith leaders, FECCA and SSI will effectively engage and mobilise leaders to action prevention of FDSV and supporting CALD women and children within their communities.
The TECS project will complement other local and national campaigns, awareness raising and educational activities and collaborate closely with community organisations, FDSV service providers and peaks, health and legal providers and government to deliver the project’s training goals.
What governance structure is in place?
The project has a robust governance structure that includes establishment of a Reference Advisory Group (RAG) to ensure that there is a mechanism to obtain advice, input from a diverse range of stakeholders, including CALD and faith leaders, community organisations, health & legal services and FDSV service providers across all states and territories to identify the key challenges, issues, and barriers specific to the cultural, language and faith communities across urban and regional locations.
The RAG will provide diverse perspectives, expertise, and guidance throughout the development and delivery process to ensure that the training package captures current knowledge, lived experience voice, critical thinking and analysis so that it is nationally consistent and meets the needs of CALD communities.
When will the resources be available?
The resources will be available from July 2025.