اعرف حقوقك كمشارك في NDIS

في هذا الفيديو التعليمي، نستكشف حقوق المشاركين في NDIS في الوصول إلى الدعم والخدمات. تعلّم عن قدرتك على اتخاذ الخيارات فيما يتعلق بخطة NDIS الخاصة بك وتقديم التعليقات وحل أي مشاكل مع مقدمي الخدمات. يسلط الفيديو الضوء على أهمية التحدث بصراحة والتعبير عن رأيك وكيفية الوصول إلى الدعم اللغوي عند الحاجة. اكتشف العملية السرية والآمنة المعمول بها لتقديم التعليقات، مما يضمن سماع صوتك بطريقة عادلة ومحترمة.

Person with disability and their support worker

كيفية تقديم التعليقات كمشارك في NDIS | شرح حقوقك

في هذا الفيديو المتحرك، تعلّم كيف يمكن للمشاركين في NDIS تقديم التعليقات حول الدعم أو الخدمات التي يتلقونها. باستخدام قصة سارة كمثال، سنرشدك عبر الخطوات لإثارة المخاوف مع مقدم الخدمة الخاص بك وكيفية طلب دعم المناصرة وكيفية تقديم شكوى رسمية إلى لجنة NDIS. افهم حقوقك في الحصول على رعاية عالية الجودة والخيارات المتاحة لحل المشاكل وكيفية الوصول إلى المساعدة اللغوية عند الحاجة. إذا شعرت في أي وقت بعدم الأمان أو لم يتم تلبية احتياجاتك، لا تتردد في التحدث بصراحة – المساعدة متاحة.
لمزيد من المعلومات، تفضل بزيارة: ssi.org.au/TheRightsPath

Download Resources / الموارد

Brochure / كتيب

    Web version / النسخة الإلكترونية
    Web version / النسخة الإلكترونية

    This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.

    يصف هذا الرسم البياني المعلوماتي حقوق المشاركين في NDIS ويوضح كيف يمكنهم تقديم الملاحظات خطوة بخطوة.

NDIS ah Aa telmi pakhat dirhmun in Na Covo hngal

Hi thilsining kong langhternak video ah hin, NDIS ah aa telmi hna nih bawmhchanhnak le riantuanpiaknak hmuhnak nawl an ngeihnak kong kan hlathlai. Na NDIS timhtuahnak he pehtlai in thimnak pawl na tuah khawhnak kong hngal, ruahnak chim, law riantuanpiaknak petu pawl he buainak a ummi paoh kha tawlrel. Video nih chimrelnak a biapitnak le a herh ahcun holh lei bawmhchanhnak hmuh khawhnak lam a langhter. Ruahnak chimmi caah a thlithup a simi le a himmi tuahtonak chiah a si kha kawl, na aw kha tlukruannak le upatnak he theihpiak hrimhrim si seh.

Person with disability and their support worker

NDIS ah Aa telmi pakhat dirhmun in Ruahnak Chim Ning | Na Covo Fiantermi

Hi minung deu video ah, NDIS ah aa telmi pawl nih anmah bawmhchanhank pawl asilole riantuanpiaknak pawl ah ruahnak an chim khawh ning kha hngal. Suisui kong kha tahchunhnak hmangin, nangmah riantuanpiaknak petu sinah lungretheihnak langhter dingah tuah dingmi pawl, chimrelpiaknak lei kawl ningcang le NDIS Commission sin ah punghmaan in phunzainak tuah ning hmangin lam kan in hruai lai. Zohkhenhnak tha hmuhnak nawl na ngeihmi, buaibainak tawlrel khawhnak lam a ummi le a herh tikah holh lei bawmhnak hmuh khawhkhawhnak lam a ummi kha i fiang. A him lo bantukin naa ruah asilole na herhmi pawl tlinhlo a si ahcun, chim lo in um hrimhrim hlah—bawmhnak ngah khawh a si.
Thawngthanhmi tamdeuh hmuhnak caah, hika zoh: ssi.org.au/TheRightsPath

Download Resources / Dawnglawt Bawmh hmuhkhawhnak ahrampi pawl

Brochure / Cazual

    Web version / Web in langhtermi phun
    Web version / Web in langhtermi phun

    This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.

    Hi hmanthlak in langhtermi thawng nih NDIS ah aa telmi pawl i covo a langhter i an ruahnak chimmi kha a dotdot in an pek khawh ning kha a langhter.

သ့ၣ်ညါနခွဲးယာ်ဒ် NDIS အပှၤပၣ်ဃုာ်ပၣ်ဂီၢ်တၢ်တဂၤအသိး

လၢတၢ်ဂ့ၢ်တၢ်ကျိၤအတၢ်ဂီၤမူတခါအံၤအပူၤ,ပကွၢ်သကိး၀ဲဒၣ် NDIS အပှၤပၣ်ဃုာ်ပၣ်ဂီၢ်တၢ်အခွဲးယာ်တဖၣ်လၢတၢ်ကမၤန့ၢ်သူတၢ်ဆီၣ်ထွဲဒီးတၢ်မၤစၢၤတဖၣ်န့ၣ်လီၤ. မၤလိဘၣ်ဃးနတၢ်သ့တၢ်ဘၣ်လၢတၢ်ကမၤတၢ်ဆၢတဲာ်တဖၣ်လၢအဘၣ်ထွဲဒီးန NDIS အတၢ်ရဲၣ်တၢ်ကျဲၤ,ဟ့ၣ်ကဒါတၢ်ထံၣ်တၢ်ပာ်သး,ဒီးဃဲၣ်လီၤဘှါလီၤတၢ်ဂ့ၢ်ကီတမံၤလၢ်လၢ်လၢအအိၣ်ဒီးပှၤဟ့ၣ်တၢ်မၤစၢၤတဖၣ်န့ၣ်တက့ၢ်. တၢ်ဂီၤမူအံၤနဲၣ်ဖျါ၀ဲဒၣ်တၢ်အကါဒိၣ်လၢတၢ်ကကတိၤထီၣ်တၢ်ဒီးမ့ၢ်တၢ်ကမၤန့ၢ်သူကျိာ်အတၢ်မၤစၢၤဖဲမ့ၢ်လိၣ်ဘၣ်အခါဒ်လဲၣ်န့ၣ်လီၤ. ထံၣ်သ့ၣ်ညါတၢ်မၤအကျိၤအကွာ်ဘၣ်ဃးဒီးတၢ်ဟ့ၣ်ကဒါတၢ်ထံၣ်တၢ်ပာ်သးလၢတၢ်ပာ်လီၤအီၤလၢအကဲတၢ်ခူသူၣ်ဒီးပူၤဖျဲး,လၢကမၤလီၤတံၢ်နကလုၢ်န့ၣ်တၢ်နၣ်ဟူအီၤလၢအအိၣ်ဒီးတၢ်တီတၢ်တြၢ်ဒီးတၢ်ပာ်ကဲတၢ်န့ၣ်လီၤ

Person with disability and their support worker

မ့ၢ်တၢ်ကဟ့ၣ်ကဒါတၢ်ထံၣ်တၢ်ပာ်သးဒ် NDIS အပှၤပၣ်ဃုာ်ပၣ်ဂီၢ်တဂၤဒ်လဲၣ် | နခွဲးယာ်န့ၣ်တၢ်ရှဲပၠးဒ်လဲၣ်

လၢတၢ်ဂီၤကွံးကွးအတၢ်ဂီၤမူတခါအံၤအပူၤ,မၤလိဘၣ်ဃးမ့ၢ် NDIS အပှၤပၣ်ဃုာ်ပၣ်ဂီၢ်ဟ့ၣ်ကဒါတၢ်ထံၣ်တၢ်ပာ်သးလၢအ၀ဲသ့ၣ်အတၢ်ဆီၣ်ထွဲမ့တမ့ၢ်တၢ်မၤစၢၤတဖၣ်အဂီၢ်ကသ့ဒ်လဲၣ်န့ၣ်တက့ၢ်. သူဘၣ် ဖီ၀ါအတၢ်တဲဒ်တၢ်အဒိတခါအသိး, ပကနဲၣ်နၤဒီးတၢ်မၤအပတီၢ်တဆီဘၣ်တဆီလၢတၢ်ကတီၣ်ဖျါနတၢ်ဘၣ်ယိၣ်တဖၣ်ဒီးနပှၤဟ့ၣ်တၢ်မၤစၢၤ,မ့ၢ်တၢ်ကကွၢ်ဃုတၢ်ကတိၤခဲးတၢ်အတၢ်ဆီၣ်ထွဲဒ်လဲၣ်, ဒီးမ့ၢ်တၢ်ကမၤတၢ်ကဒူးကဒ့ၣ်လၢအအိၣ်ဒ်လုၢ်လၢ်အသိးဆူ NDIS ခီၣ်မံးရှၢၣ်အအိၣ်ဒ်လဲၣ်နဂ့ၢ်လီၤ. နၢ်ပၢၢ်နခွဲးယာ်လၢတၢ်ကွၢ်ထွဲလၢအကံၢ်စီဂ့ၤ,တၢ်ဃုထၢလၢအအိၣ်လၢတၢ်ကဃဲၣ်လီၤဘှါလီၤတၢ်ဂ့ၢ်ကီတဖၣ်,ဒီးမ့ၢ်တၢ်ကမၤန့ၢ်သူကျိာ်အတၢ်မၤစၢၤဖဲမ့ၢ်လိၣ်ဘၣ်အခါန့ၣ်လီၤ. ဖဲနမ့ၢ်တူၢ်ဘၣ်တၢ်တပူၤတဖျဲးတဘျီဘျီမ့တမ့ၢ်နတၢ်လိၣ်ဘၣ်တဖၣ်မ့ၢ်တတုၤထီၣ်ဘးန့ၣ်,တဘၣ်သးဒ့ဒီလၢနကကတိၤထီၣ်တၢ်န့ၣ်တဂ့ၤ,တၢ်မၤစၢၤန့ၣ်အိၣ်၀ဲဒၣ်လီၤ.
လၢတၢ်ဂ့ၢ်တၢ်ကျိၤဆူညါအဂီၢ်,လဲၤအိၣ်သကိးဘၣ်ssi.org.au/TheRightsPath တက့ၢ်.

Download Resources / ထုးန့ၢ် ဂံၢ်ထံးတၢ်မၤစၢၤတဖၣ်

Brochure / လံာ်ဟ့ၣ်တၢ်ဂ့ၢ်တၢ်ကျိၤ

    Web version / ပှာ်ယဲၤဘျးစဲအက့ၢ်အဂီၤ
    Web version / ပှာ်ယဲၤဘျးစဲအက့ၢ်အဂီၤ

    This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.

    တၢ်ဂ့ၢ်တၢ်ကျိၤအတၢ်ဂီၤတခါအံၤပာ်ဖျါထီၣ်ခွဲးယာ်ဘၣ်ထွဲဒီး NDIS အပှၤပၣ်ဃုာ်မၤသကိးတၢ်တဖၣ်ဒီးရဲၣ်လီၤ၀ဲဒၣ်မ့ၢ်အ၀ဲသ့ၣ်ဟ့ၣ်ကဒါတၢ်ထံၣ်တၢ်ပာ်သးတဆီဘၣ်တဆီကသ့ဒ်လဲၣ်န့ၣ်လီၤ.

了解您作为 NDIS 参与者应有的权利

本视频为您提供全面的信息,我们将探讨 NDIS 参与者在获得支持和服务方面享有的权利。帮助了解您在 NDIS 计划中做出选择、提供反馈以及解决与服务提供方之间的任何问题方面可以做些什么。本视频强调了提出意见的重要性,以及如何在需要时获得口译服务。了解现有的保密且安全的反馈流程,确保相关方以公平和尊重的方式倾听您的意见。

Person with disability and their support worker

作为 NDIS 参与者如何提供反馈 | 您的权利解析

通过本动画视频,了解 NDIS 参与者如何能够就其获得的支持或服务提供反馈。以莎莎的故事为例,我们将帮助您了解向服务提供方提出意见、如何寻求倡权支持以及如何向 NDIS 委员会提出正式投诉的各个步骤。您还可以了解您获得优质护理的权利、解决问题的各种方式以及如何在需要时获得口译服务。如果您感到不安全或您的需求未能得到满足,请不要犹豫,大胆说出来,因为您可以随时获得帮助。
更多信息请访问:ssi.org.au/TheRightsPath

Download Resources / 资源

Brochure / 小册子

    Web version / 网页版
    Web version / 网页版

    This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.

    本信息图表描述了 NDIS 参与者的权利,并概述了他们如何提供反馈的每个步骤。

Introduction

On this page you will find a guide that is designed to deepen understanding of technology-based abuse in the context of domestic and family violence within refugee and multicultural communities. It has been created for individuals to watch the films independently and engage in thoughtful reflection using the accompanying questions provided under each story.

With each video there is a section with reflective questions and information about support services.

The videos explore the topics of image-based abuse, impersonation, tracking, and the use of children’s devices.

Trigger warning

The videos contain sensitive content related to technology-facilitated domestic and family violence. Please take care of yourself during the session.

Download guide

Download the guide for step-by-step instructions on how to use the videos.

Championing Action for Tech Safety - self-reflection learning guide
Championing Action for Tech Safety – self-reflection learning guide

This guide is for individuals to watch the films independently and engage in thoughtful reflection using the accompanying discussion questions provided under each story.

You can also download the individual topic sections to focus on one topic at a time.

Play videos

Explore topics:

Free online training to learn more

Build your understanding of technology‑facilitated abuse in domestic and family violence, with a focus on the experiences of women from migrant and refugee backgrounds. This free, 30‑minute e‑learning course designed for social services workers and community leaders equips you to recognise abuse, respond effectively and strengthen community safety.

 

Questions about these resources?

This project was funded through the eSafety Commissioner’s Preventing Tech-based Abuse of Women Grants Program – an Australian Government initiative. 

How to deliver community education sessions on technology-facilitated abuse

On this page you will find a guide for facilitators to deliver community education sessions to groups using videos developed for the Championing Action for Tech Safety project. This guide is designed to deepen the understanding of technology-facilitated abuse in the context of domestic and family violence within refugee and multicultural communities. There are instructions of how to introduce the videos and guidance to foster discussion. 

With each video there is a section with reflective questions and information about support services.  

The videos explore the topics of image-based abuse, impersonation, tracking, and the use of children’s devices. 

Your role as a facilitator

As a facilitator, your role is to:

  • Guide discussions to explore and understand these complex and sensitive topics in a safe and respectful manner.
  • Ensure a safe and inclusive space for all voices to be heard.
  • Provide accurate information and clarify misunderstandings.
  • Model empathy and active listening.
  • Factor in cultural nuances when discussing these issues with diverse communities.

Responding to disclosures

Due to the sensitive nature of these topics, disclosures may occur. Therefore, as a facilitator, you must:

  • Assess for safety risks
  • Listen without judgement
  • Acknowledge the courage it takes to speak up
  • Avoid pressing for details
  • Do not make any promises that you cannot fulfill
  • Be open about the limitations of your role and explore what support the person is after
  • Offer appropriate support and links to services
  • Offer to stay back for a conversation

Download guide

Download the guide for step-by-step instructions on how to use the videos.

Championing Action for Tech Safety - group learning guide
Championing Action for Tech Safety – group learning guide

This guide supports the delivery of community education sessions using audio-visual stories to explore image-based abuse, impersonation, tracking, and children’s device use.

Play videos

Explore topics:

Free online training to learn more

Build your understanding of technology‑facilitated abuse in domestic and family violence, with a focus on the experiences of women from migrant and refugee backgrounds. This free, 30‑minute e‑learning course designed for social services workers and community leaders equips you to recognise abuse, respond effectively and strengthen community safety.

 

Questions about these resources?

This project was funded through the eSafety Commissioner’s Preventing Tech-based Abuse of Women Grants Program – an Australian Government initiative. 

Culturally-responsive employment support for refugees with disability

We provide culturally-responsive employment support for people from refugee backgrounds in NSW, QLD and Victoria living with injury, illness or disability.

With over 25 years of experience offering refugee employment support services and job support for migrants, we help people recognise their skills and build confidence in what they can do.

Who we help

Inclusive Employment Australia has replaced Disability Employment Services.

SSI offers the Inclusive Employment Australia program in NSW, QLD and Victoria. Click here to find our office locations.

To be eligible to receive services with SSI, participants must:

  • be an Australian resident or eligible visa holder (protected special category visa, temporary protection visas, or safe haven visas)
  • have a disability, injury or health condition
  • be between 14 and 67 years of age
  • not be studying full-time
  • not be working at or above your assessed work capacity.

Participants do not need to receive an Income Support Payment to access support.

Inclusive Employment Australia logo

Inclusive Employment Australia is funded by the Australian Government Department of Social Services.

Download information flyer/poster

Flyer/poster for referral partners and participants
Flyer/poster for referral partners and participants

Where can you find us?

NSW

Ashfield

First Tuesday of every month
9am – 4pm
Level 2, 158 Liverpool Rd, Ashfield NSW 2131
1800 299 486
iea.nsw@ssi.org.au

Auburn

Monday – Friday
9am – 5pm
Suite 405, Level 4/39 Queen St, Auburn NSW 2144
1800 299 486
iea.nsw@ssi.org.au

Bankstown

Monday – Friday
9am – 5pm
Level 2, 462 Chapel Rd, Bankstown NSW 2200
1800 299 486
iea.nsw@ssi.org.au

Bonnyrigg

Wednesday
9am – 4pm
2 Wall Pl, Bonnyrigg NSW 2177
1800 299 486
iea.nsw@ssi.org.au

Burwood

Monday and Wednesday
10am – 4pm
2 Conder St, Burwood NSW 2134
1800 299 486
iea.nsw@ssi.org.au

Cabramatta

Monday – Friday
9am – 5pm
Suite 3, Level 1 Dutton Plaza Office, 8 Dutton Ln, Cabramatta NSW 2166
1800 299 486
iea.nsw@ssi.org.au

Campbelltown

Tuesday, Wednesday and Thursday
10am – 4pm
Suite 2 Level 6, 138 Queen St, Campbelltown NSW 2560
1800 299 486
iea.nsw@ssi.org.au

Campsie

Monday and Friday
10am – 4pm
Level 2, 59-63 Evaline St, Campsie NSW 2194
1800 299 486
iea.nsw@ssi.org.au

Fairfield

Monday – Friday
9am – 5pm
7 William St, Fairfield NSW 2165
1800 299 486
iea.nsw@ssi.org.au

Lakemba

Tuesday, Wednesday and Thursday
10am – 4pm
194-198 Lakemba Rd, Lakemba NSW 2195
1800 299 486
iea.nsw@ssi.org.au

Liverpool

Monday – Friday
9am – 5pm
Level 1, 45-47 Scott St, Liverpool NSW 2170
1800 299 486
iea.nsw@ssi.org.au

Marrickville

Tuesday and Thursday
10am – 4pm
176 Marrickville Rd, Marrickville NSW 2204
1800 299 486
iea.nsw@ssi.org.au

Merrylands

Tuesday, Wednesday and Thursday
9am – 4pm
12/254 Pitt St, Merrylands NSW 2160
1800 299 486
iea.nsw@ssi.org.au

Miller

Monday – Friday
9am – 5pm
C02-90 Cartwright Av, Miller NSW 2168
1800 299 486
iea.nsw@ssi.org.au

Parramatta

Tuesday
10am – 4pm
Level 19, 60 Station St East, Parramatta NSW 2150
1800 299 486
iea.nsw@ssi.org.au

Wetherill Park

Tuesday and Thursday
10am – 4pm
Suite 105/447 Victoria St, Wetherill Park NSW 2164
1800 299 486
iea.nsw@ssi.org.au

QLD

Beenleigh

Monday – Friday
9am – 5pm
Level 1, 110-112 George St, Beenleigh QLD 4207
1800 299 487
iea.qld@ssi.org.au

Chermside

Monday, Tuesday and Wednesday
10am – 4pm
Westfield Shopping Centre, Level 2, Corner Gympie & Hamilton Rd, Chermside QLD 4032
1800 299 487
iea.qld@ssi.org.au

Goodna

Monday – Friday
9am – 5pm
9 William St, Goodna QLD 4300
1800 299 487
iea.qld@ssi.org.au

Ipswich

Tuesday and Thursday
9am – 4pm
Level 3, 16 East St, Ipswich QLD 4305
1800 299 487
iea.qld@ssi.org.au

Kingston

Wednesday
9am – 4pm
558 Kingston Rd, Kingston QLD 4114
1800 299 487
iea.qld@ssi.org.au

Logan Central

Monday – Friday
9am – 5pm
91 Wembley Rd, Logan Central QLD 4114
1800 299 487
iea.qld@ssi.org.au

Moorooka

Tuesday
9am – 4pm
1/8 Mayfield Rd, Moorooka QLD 4105
1800 299 487
iea.qld@ssi.org.au

Sunnybank

Monday – Friday
9am – 5pm
Shop 4, 397 Hellawell Rd, Sunnybank QLD 4109
1800 299 487
iea.qld@ssi.org.au

Toowoomba

Tuesday, Wednesday and Thursday
10am – 3pm
123 Margaret St, Toowoomba QLD 4350
1800 299 487
iea.qld@ssi.org.au

Upper Mount Gravatt

Tuesday, Wednesday and Thursday
9am – 4pm
Shop 3B, 2092 Logan Rd, Upper Mount Gravatt QLD 4122
1800 299 487
iea.qld@ssi.org.au

VIC

Broadmeadows

Tuesday, Wednesday and Thursday
9am – 4pm
Level 2, Building A, 61 Riggall St, Broadmeadows VIC 3047
1800 299 482
iea.vic@ssi.org.au

Cheltenham

Monday – Friday
9am – 5pm
Level 2, 11 Chesterville Rd, Cheltenham VIC 3192
1800 299 482
iea.vic@ssi.org.au

Cranbourne

Monday , Wednesday and Friday
9am – 4pm
156 Sladen St, Cranbourne VIC 3977
1800 299 482
iea.vic@ssi.org.au

Croydon

Tuesday
9:30am – 4pm
5 Civic Square, Croydon VIC 3136
1800 299 482
iea.vic@ssi.org.au

Epping

Monday, Wednesday and Friday
10am – 4pm
Unit 16, 26-38 Miller St, Epping VIC 3076
1800 299 482
iea.vic@ssi.org.au

Mill Park

Thursday
9:30am – 4pm
11 Mill Park Dr, Mill Park VIC 3082
1800 299 482
iea.vic@ssi.org.au

Noble Park

Monday – Friday
9am – 5pm
G07/127 Chandler Rd, Noble Park VIC 3174
1800 299 482
iea.vic@ssi.org.au

Richmond

Monday, Wednesday and Friday
10am – 4pm
Suite 106, 91-95 Murphy St, Richmond VIC 3121
1800 299 482
iea.vic@ssi.org.au

Ringwood

Monday, Wednesday and Friday
10am – 4pm
Unit 5, 45-51 Ringwood St, Ringwood VIC 3134
1800 299 482
iea.vic@ssi.org.au

Sunshine

Monday – Friday
9am – 5pm
2 Devonshire Rd, Sunshine VIC 3020
1800 299 482
iea.vic@ssi.org.au

Werribee

Monday – Friday
9am – 5pm
Suite 10, Level 1, 75 Watton St, Werribee VIC 3030
1800 299 482
iea.vic@ssi.org.au

What participants will receive

Support is available to people whether they are thinking about starting work or already have a job and need some help. Support is also available for those who would like to volunteer. They can choose the type of support that suits them from the options below.

Help with job-readiness

  • Explore employment goals
  • Identify and get help with all types of barriers, not just work-related
  • Access training and activities to build your skills
  • Attend job preparation workshops and forums
  • Access to educational institutions, community organisations and other support (including refugee-specific community linkages)
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Help finding a job

  • Support finding jobs that align with career ambitions, goals, previous experience, skills and work capacity
  • Prepare for interviews and boost confidence
  • Access to our network of employers
  • Help getting overseas qualifications recognised
  • Get the job!

Help in the workplace

  • Access to support and training at different stages of employment, including workplace integration, onboarding and on-the-job training
  • Address emerging challenges
  • Support accessing transport, tools, licensing, and other needs
  • Making sure the workplace is comfortable, culturally sensitive and supportive

Why choose SSI?

Finding and keeping a job can be especially hard for newly arrived refugees with disability. Language barriers, health and trauma, digital literacy, transport, and limited support networks often make it difficult to access mainstream services like the NDIS.

At SSI, we understand these challenges — and we know how to help overcome them. Since 2018, we’ve delivered Disability Employment Services (DES) with approaches tailored for refugees, including:

  • Bilingual and culturally competent staff who understand refugee journeys
  • Strong connections with refugee communities, leaders and services
  • Personalised support that respects individual needs and lived experience
  • Holistic help that goes beyond just job placement, for example, language, housing, financial aid and physical and mental health supports
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Staff

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Strong connections

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Personalised support

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Holistic help

Our track record shows the difference: We assisted over 11,600 participants between 2017 and 2024 into employment, education pathways, obtaining overseas skills and qualification recognition, and referrals into wrap-around and support services.

By focusing on refugee participants, SSI offers a culturally safe employment program, that is trusted and proven — giving people the best chance to succeed in the workforce and build a bright future.

The journey with us

1
Meet with us
2
Prepare for work and find a job
3
Start work
4
Stay supported on the job

How to get started

To begin the journey with us, please fill in the application form.

You can do this even if the person hasn’t completed an employment assessment with Services Australia yet or if they are with another provider.

Answers to questions you might have

What is the Inclusive Employment Australia (IEA) program?

Inclusive Employment Australia (IEA) is a federal program that helps people with disability, injury or health conditions prepare for work, find suitable employment, and maintain it over time. It offers inclusive employment for people with injury or illness.

Who is eligible for the Inclusive Employment Australia program?

To access IEA services, individuals generally need to meet the general eligibility criteria, unless they qualify under a special eligibility pathway.

General eligibility criteria include:

  • Having a current and valid ESAt (Employment Services Assessment) showing a disability, injury or health condition that impacts work capacity.
  • Having baseline work capacity (with intervention) under 30 hours per week.
  • Being an Australian resident or holding an eligible visa (e.g. Australian citizen, permanent resident, Special Category Visa, Safe Haven Enterprise Visa).
  • Being of working age (at least 14 years old and below Age Pension qualifying age).
  • Not studying full time (unless special criteria apply).
  • Not already working in open employment at or above the assessed employment benchmark.

Special eligibility pathways allow certain groups to access IEA even if they do not fully meet the general criteria. These include Eligible School Leavers, DSP recipients with a prior ESAt, pre-release prisoners, and some NDIS participants under specific conditions.

What is the ESAt / JCA and why is it important?

The ESAt (Employment Services Assessment) or JCA (Job Capacity Assessment) is conducted through Services Australia to assess a person’s work capacity, identify barriers, and determine the most suitable employment service, including Inclusive Employment Australia.

Eligibility for Inclusive Employment Australia generally depends on having a current and valid ESAt.

Can I register directly with an Inclusive Employment Australia provider (not through Services Australia)?

Yes. Some providers allow direct registration, meaning individuals can approach them directly rather than being referred through Services Australia. However, general or special eligibility criteria must still be met.

What kinds of supports and services does Inclusive Employment Australia provide?

Inclusive Employment Australia offers a range of tailored supports, including:

  • Preparing for work (skill development, résumé building, interview support)
  • Finding work that aligns with individual abilities and goals
  • On-the-job support, mentoring and coaching
  • Workplace adjustments (assistive technology, flexible hours, modifications)
  • Career development and ongoing support as needed

What is the Employment Assistance Fund (EAF)?

The Employment Assistance Fund (EAF) helps pay for workplace adjustments, assistive equipment, modifications, and Auslan interpreting to ensure individuals can work effectively. The fund can be accessed by either the employee or employer.

Can I join Inclusive Employment Australia if I’m not on Centrelink?

Yes. Under the Inclusive Employment Australia design, individuals who are not receiving income support may volunteer into the program, provided they meet the eligibility criteria.

What is SSI’s role in Inclusive Employment Australia?

SSI is a provider for the Inclusive Employment Australia program in selected regions of NSW, QLD and Victoria. We bring specialist experience, particularly in working with people from refugee and migrant backgrounds, to deliver tailored, culturally responsive and community-connected employment services, and trauma-informed job support.

 

 

What documentation or proof do I need to show to be eligible for Inclusive Employment Australia?

When registering or commencing with an Inclusive Employment Australia provider, you must provide evidence such as identity documents (e.g. driver’s licence or passport), medical or functional reports, ESAt results, or proof of special eligibility (where applicable).

How long can I receive support under Inclusive Employment Australia?

Support is not limited by a fixed time period. Participants can continue receiving services as long as necessary to achieve their employment goals, subject to ongoing eligibility and program rules.

What happens if my circumstances change while I am with the Inclusive Employment Australia program (e.g. work capacity improves or employment begins)?

If circumstances change, the provider will review your needs and adjust the level or phase of support accordingly. Once commenced, participants generally do not need to requalify eligibility on an ongoing basis.

Who can be contacted for more detailed eligibility advice or to check qualification for the Inclusive Employment Australia program?

For detailed eligibility advice, you can contact Services Australia, your local IEA provider (such as SSI in your area), or review the official IEA guidelines on the Department of Social Services website.

Get help like

Jana

who struggled to find work that fit her needs until she received personalised support and encouragement from SSI. She has now secured her ideal job in the care industry.

Jana Mourad is back to work helping others.

Omar

who wanted to work in retail and study but faced challenges due to living with schizophrenia and an intellectual disability. We helped him with training and securing a job at a supermarket, where he has thrived and achieved his goal of becoming a store manager.

SSI Disability Employment Service for job seekers

Sara

who struggled to find fulfilling work due to her bipolar affective disorder and unfamiliarity with the Australian workforce. SSI recognised her skills and helped her find a job where she uses her lived experience to assist others find work.

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Start the journey now

Fields with an * are required.

Get in touch

SSI offers the Inclusive Employment Australia program in NSW, Queensland and Victoria.

P: 1800 299 486 (NSW)

P: 1800 299 487 (QLD)

P: 1800 299 482 (VIC)

E: ieassi@ssi.org.au

Inclusive hiring support

SSI helps employers across NSW, Queensland and Victoria access skilled refugees with disability through Inclusive Employment Australia, connecting inclusive workplaces with ready talent.

Embrace workplace diversity, all the while achieving your diversity, ESG, or social procurement goals.

We have extensive experience with inclusive hiring for businesses, collaborating with employers to prepare jobseekers for employment. We can help you find candidates, enhance their skills, and help them to overcome the barriers challenging them.

Since 2015, SSI has supported candidates across a diverse range of cultural and linguistic backgrounds, abilities, and life stages, to find sustainable employment matched to their skills and qualifications.

Benefits of hiring refugees with disability

  1. Access to untapped talent – bring valuable skills, resilience, and motivation into your workforce.
  2. Boost workplace diversity – create a team that reflects and connects with Australia’s diverse communities.
  3. Strengthen inclusion – demonstrate your commitment to equity and social responsibility.
  4. Improve staff retention – many employers find strong loyalty and dedication from employees with lived refugee and disability experiences.
  5. Fill skills gaps – match roles with capable candidates who are ready to contribute.
  6. Enhance workplace culture – diverse perspectives drive innovation, empathy, and problem-solving.
  7. Community impact – play a role in reducing barriers to employment and building stronger, more inclusive communities.
  8. Access support and incentives – receive ongoing assistance, training, and potential financial subsidies to make the process easier.

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Download information flyer/poster

Flyer/poster for employers
Flyer/poster for employers

Employer support pathway

1
Initial engagement
2
Pre-employment support
3
In-employment support

We will work together to find the perfect fit for your requirements. You will be able to access expert guidance from providers on recruitment and workplace practices.

We will work with you to:

  • identify your business needs
  • find suitable candidates
  • access training
  • make workplace adjustments, job customisation and tailoring
  • provide safe and productive workplaces
  • retain employees with disability.

What we offer

Businesswomen talking

  1. Understand your needs – we work with you to assess your business needs and plan next steps.
  2. Tailored job matching – roles are customised to align participant abilities with employer requirements.
  3. Subsidy guidance – support with government subsidies and financial incentives.
  4. Practical support – funding for participant training, tools, uniforms and travel.
  5. Networking opportunities – invitations to job fairs and employer events.
  6. Post-placement support – regular check-ins and site visits to ensure success for both employer and employee.
  7. Workplace safety – risk assessments and management of any participant-related workplace risks.
  8. Continuous improvement – employer feedback and reviews help us strengthen our services.
  9. Diversity training – access to SSI’s interactive workshops and customised training to build inclusive workplaces.

Where we work

We’d love to partner with employers in NSW, Queensland and Victoria close to where our participants live. Take a look at our locations here. With over 37 sites across metropolitan areas, there are lots of ways we can connect.

 

Start hiring inclusively today

SSI offers this service in NSW, Queensland and Victoria.

P: 1800 299 486 (NSW)

P: 1800 299 487 (QLD)

P: 1800 299 482 (VIC)

E: ieassi@ssi.org.au

Inclusive Employment Australia logo

Inclusive Employment Australia is funded by the Australian Government Department of Social Services.

About Creative Compass

For refugee artists, creative practice is more than a profession — it’s a lifeline, bridging past experiences with new possibilities.

Recognising art as a pathway to healing, cultural expression, and economic participation, SSI’s Humanitarian Settlement Program developed Creative Compass to invest in newcomer’s potential, offering tailored mentorship, skills development, and pathways into Australia’s arts industry.

With Creative Compass, refugee artists navigate new horizons, shaping their dreams while enriching Australia’s collective story.

We nurture the talent and potential of newly arrived refugee artists through tailored mentorship and skills development.
We open pathways into Australia’s arts industry through strategic partnerships, curated events and performances, and professional opportunities.
We celebrate and amplify the voices of artists, fostering inclusion, wellbeing, economic participation, and meaningful engagement within Australia’s arts sector and broader community.
SSI Creative Compass program - Humanitarian Settlement Program

Why Creative Compass?

Newly arrived refugee artists bring extraordinary skills, stories, and cultural traditions, yet too often face barriers to opportunity.

Through tailored mentorship, workshops, and connection to professional networks, the program helps artists:

  • Build sustainable creative careers
  • Foster social inclusion through exhibitions, performances, and community events
  • Enhance wellbeing through creative expression and supportive spaces
  • Access resources, studios, and professional networks
  • Celebrate cultural identity across visual arts, music, performance, and storytelling

Art speaks across cultures and languages — it heals, inspires, and helps people feel at home in Australia.

Our impact

124

newly arrived artists

engaged in the program.

40,000

dollars in artist’s earnings

through sales, performances, and commissions.

90

percent of participants

reported a stronger sense of belonging and inclusion within the community.

FY24 and FY25

Ghasan HSP Creative Compass SSI

Behind the scenes of Creative Compass

Join Ghasan for a day working with artists from refugee backgrounds to prepare for an upcoming exhibition!

What we do

Identifying Talent: Finding and nurturing creative clients within HSP

Artist Consultations: Providing orientation and tailored guidance on navigating the Australian arts industry

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Workshops & Masterclasses: Building professional skills — from writing artist bios to setting up an art business

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Education & Training Pathways: Connecting artists to formal learning and qualifications

Excursions: Facilitating creative experiences and immersions to deepen skills and connection

Exhibitions and showcases: Hosting exhibitions and events for artists, and connecting them with paid opportunities

Music Initiatives & Performances: Creating collaborative spaces for musicians and performers

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Mentorship & Networking: Connecting artists with peers, mentors, and industry professionals

Partnerships and collaboration

Collaboration is central Creative Compass. The program thrives through partnerships with organisations, businesses, and cultural institutions that share a commitment to inclusion and creative expression.

These collaborations make it possible to deliver workshops, exhibitions, and mentorship opportunities that open doors for refugee artists to connect with Australia’s arts industry. From co-curated events and professional development programs to in-kind support such as studio spaces and materials, partnerships and collaborations create meaningful pathways for refugee artists to connect, grow, and thrive within Australia’s arts industry.

So far, we have partnered or collaborated with:

  • Cultural Arts Collective
  • Macquarie Bank
  • Diversity Arts Australia
  • Sydney Opera House
  • Community Refugee Welcome Centre
  • CuriousWorks
  • Art Gallery of NSW
  • The University of Sydney
  • 1 Elizabeth

 

Future directions

Since forming in 2023, Creative Compass started as a small project and has grown into a pioneering, comprehensive program supporting artists to rebuild their creative lives and share their talents with Australian audiences. This is just the beginning. Future directions include:

  • Promote Creative Compass artists to showcase and perform nationally
  • Developing programs for refugee children and youth
  • Establishing a dedicated art hub for rehearsals, exhibitions, and events
  • Extending regional outreach and conducting long-term research into wellbeing and career outcomes
  • Building a replicable model for culturally responsive arts programs

Get involved

Creative Compass is a growing movement of artists, mentors, and supporters.
If you’d like more information, if you’re a cultural institution wanting to collaborate, or a stakeholder interested in partnership opportunities — we’d love to hear from you.

Email: creativecompass@ssi.org.au

Ghasan Saaid

You could make a world of difference in a child’s life as a kinship or foster carer

When children cannot live with their parents, they need care that is safe, supportive, and connected to their family and culture.

Wherever possible, children are placed with family (kin).

When that’s not possible, we look to community members who can provide a culturally appropriate home.

Our approach

Children thrive when they are supported to learn about and maintain their culture, language and religion. This helps them:

What is kinship care?

Kinship carers are approved to provide care in their own homes for a child or young person they are related to, or who knows them as part of their extended family or community. A kinship carer may be:

  • A grandparent
  • An aunt or uncle
  • Another relative
  • A close family friend
  • For children from culturally and linguistically diverse (CALD) communities, kinship care may also include someone who is known to the child and shares the child’s community, culture, or language group.

SSI’s Multicultural Family Based Care Program works with and supports kinship and foster carers in Brisbane, Logan and Ipswich.

What is foster care?

  • Foster carers are approved to provide care in their own home for children and young people who are not related to them biologically.
  • This care can be short-term or long-term and is supported by a service provider – in this case, SSI.

Why become a kinship or foster carer?

Becoming a carer is a meaningful way to make a lasting difference in a child or young person’s life. As a kinship or foster carer, you’ll be supported every step of the way with:

  • A chance to change a life – Provide safety, stability, and connection for a vulnerable child or young person.
  • Ongoing support and training – Access tailored training programs and in-home assistance to help you feel confident in your role.
  • Services for children in your care – Children can benefit from early intervention programs delivered through local community hubs.
  • Specialist cultural guidance – Receive support from an organisation with expertise in CALD communities, ensuring culturally safe and sensitive care for both you and the children you support.

What we do

At SSI we believe every child deserves safety, belonging, and the chance to stay connected to their family, culture, and community.

The Multicultural Family Based Care Program supports children and young people who cannot live at home by:

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Providing safe, culturally responsive kinship and foster care

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Recruiting, training, and supporting carers from diverse cultural backgrounds

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Working with families to keep children connected to their identity, language, and community

When children need to be in out of home care for their safety and wellbeing, the best outcome for them is to be placed with family wherever possible. If this isn’t possible, we help connect them with carers from their cultural community.

We also support families through a process called family mapping, which helps identify relatives or culturally appropriate carers who can provide children with stability while maintaining their important connections.

By strengthening family and community ties, this program helps children and young people grow up with love, stability, and a strong sense of identity.

Get in touch

If you’re interested in becoming a kinship or foster carer, or simply want to learn more:

Call us on 0466 252 298

Email us at mfbc.logan@ssi.org.au