Improving quality in NDIS services and supports

This project is designed to deliver robust choice and control focused outcomes for culturally and linguistically diverse (CALD) people with disability through an approach that draws on their own experiences. SSI will work closely with NDIS participants and providers across NSW, Queensland and Victoria to consult, co-design, test and disseminate resources.

The purpose of this project is to develop resources in Vietnamese, Khmer, Punjabi, and Urdu to:

1. Strengthen NDIS participants’ understanding of their rights and the quality they should expect of NDIS service providers.
2. Improve participant knowledge of how to make a complaint when they are not satisfied with services they receive.
3. Work with NDIS providers to assist in meeting their responsibilities under the NDIS Quality and Safeguarding Framework.
4. Encourage providers to connect, collaborate and form partnerships, share best practice, to strengthen their feedback and complaints pathways and promote participants rights by using the resources developed in this project.

Thank you for your interest in The Rights Path Project (TRPP). If you are a person with disability, speak one of these languages (Vietnamese, Khmer, Punjabi, and Urdu) and are based in Melbourne, Sydney/Newcastle, or Brisbane, please complete this form and our team will be in touch with you.

About the opportunity

You will be working with SSI as a lived experience consultant to help create in language resources to be aware of your rights as a person with disability and share support and service-related feedback.

*As a lived experience consultant, you will be paid for your time and expertise.

Your commitment will look like:

• You will be invited to take part in a 2-hour consultation and 1-2 co-design workshops (2-3 hours each) in person or online.

Or:

• You will be invited to test the developed resources in May 2024 as a member of the Resource Advisory Group.