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Privacy at SSI Group

Changes to the Australian federal privacy legislation came into effect on 12 March 2014 to enhance and harmonise the law regulating the protection of the privacy of individuals. The Privacy Act 1988 (Cth) comprises 13 Australian Privacy Principles (APPs) which apply to private sector organisations including Settlement Services International Limited (SSI) and its subsidiary entities (collectively, SSI Group). You can find out more information about these principles by calling the Office of the Australian Information Commissioner on 1300 363 992 or through their website at

SSI Group respects and upholds your rights to privacy protection under the APPs in regulating how we collect, use, disclose and hold your personal information. Only authorised staff have access to your personal information which remains confidential and is only used for appropriate purposes.


Privacy Policy

View SSI Group’s Privacy Policy. The policy explains how your personal information will be dealt with at SSI Group, how you can access and amend it, how you can make a complaint if you feel your privacy has been breached and how SSI Group will deal with complaints.

This policy applies to SSI, Access Community Services Limited, Access Community Enterprises Limited, Brisbane Multicultural Arts Centre Limited and Multicultural Centre for Mental Health & Well Being Limited.


NSW Privacy Management Plan

Further, SSI has developed a Privacy Management Plan, which addresses more specifically how SSI deals with information under NSW privacy laws, namely, the Privacy and Personal Information Protection Act 1998 (NSW), and the Health Records and Information Privacy Act 2002 (NSW). View the Privacy Management Plan.


Use of SSI Group websites

When you access SSI’s website, a record of your visit will be kept via site cookies. The logged information will only be used for statistical purposes. Information provided via online forms may be stored in databases. Your information will only be used for the purpose for which it was provided and in accordance with our Privacy Policy and the APPs.

Your e-mail address will be recorded if you send a message. Your e-mail address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.

While the website owners have taken all reasonable measures to ensure the privacy and safety of records are maintained, some users may prefer to provide information via telephone or in writing; this can be done via the contact details available on this site. Please contact us at if you have any queries about our Privacy Policy.