About Diversity Training

Australia is a vibrant, multicultural society, with one in four residents born overseas. Yet few businesses and organisations fully harness the enormous potential diversity offers.

Based on more than 20 years’ experience as a leading provider of services to multicultural communities, SSI’s Diversity Training transforms how people respond to diversity in ways that are thought-provoking, inspire curiosity, and build confidence.

We are committed to a diverse and inclusive society where everyone is valued and can meaningfully participate and meet their potential. Through positive learning and sharing stories, we empower people to engage more effectively with people around them – no matter their background.

Diversity Training
Diversity Training

Developing a culturally responsive and inclusive workforce.

Diversity Training for Business
Diversity Training for Business

Cultural diversity training for small to large businesses.

Diversity Training for Government
Diversity Training for Government

Cultural diversity training for government.

Diversity Training for not-for-profit organisations
Diversity Training for not-for-profit organisations

Cultural diversity training for not-for-profit organisations.

How we help

We provide tailored diversity training courses either face-to-face or online.
We facilitate reflective conversations that build on the knowledge in the room, foster empathy and create connections across teams.
Our training helps organisations achieve diversity goals, recruit and retain diverse staff and make diversity into a competitive advantage.

Why choose us


  • We live and breathe diversity with a team that speaks over 100 languages
  • We know how to harness diversity because in any given year, SSI delivers culturally responsive services to 49,000+ people from mixed cultural and social backgrounds
  • We are a certified social enterprise and provide affordable training to organisations of all sizes

What others think

“The sessions were facilitated by a highly skilled trainer and included thought-provoking content, yet with highly practical applications for our employees. The training helped our teams develop greater empathy for others, and we now have a new appreciation for culturally responsive practices.”
Natasha Jordan, Manager, Customer Strategy, Customer & Partner Experience, Ausgrid
“Settlement Services International have provided our organisation with extremely rich and valuable learning.”
Tim Stevenson, Learning and Development Lead, ACSO

Workshops available

e-Learning Module: Introduction to culturally responsive practice

This e-module helps organisations support their workforce to grow the capabilities needed to respond to the unique needs of individuals and communities and provide equitable access to opportunities and services.

Learners will grow their awareness of the multicultural context in Australia, understand their responsibilities to uphold the rights of our diverse communities and explore key frameworks and concepts to build their understanding of what it means to work in culturally respectful and inclusive ways.

This e-module can be customised and uploaded to your organisation’s learning management system.

Fundamentals of culturally responsive practice

Culturally responsive practice training is a reflective process that will help participants gain an insight into their own organisational culture, behaviours, and practices to make their services more accessible and avoid creating service-related barriers.

We have customised versions of this workshop for different contexts, including disability, aged home care, refugee support services, child safety and out-of-home care, schools, early childhood and volunteer management. Our team can adjust this workshop to suit most contexts or sectors.

Working inclusively in a culturally diverse workplace

This cultural diversity training workshop assists people leading and working in diverse teams to work more effectively and inclusively.  There are many benefits of a diverse workforce but this can only be realised when we act to build inclusion, grow self-awareness and cultural humility.

Effective customer service in a multicultural context

Customer service staff are the first point of contact for customers and clients and have significant influence on the organisation’s reputation. This workshop assists customer service staff to communicate effectively, build trust and be responsive to culturally and linguistically diverse communities.

Engaging multicultural communities

A key reason why Culturally and Linguistically Diverse (CALD) communities do not access services at the same rate as the broader population is that they are often not aware of the services that exist or what their entitlements are. This workshop will look at community engagement as an approach to build capacity with a focus on minimising barriers experienced by CALD communities.

Working with language services

This workshop provides participants with essential skills to work effectively with interpreters to better engage and communicate with diverse communities.

Attracting and recruiting a diverse workforce

To attract and recruit culturally diverse workers, organisations must look beyond the traditional recruitment channels and consciously adopt targeted and flexible approaches as well as build supportive and inclusive workplaces.

Trauma informed service delivery

This workshop will assist non-clinical workers to respond to people in a trauma-informed way, minimising retraumatising people and providing services that support recovery.

Supporting positive cultural identity for foster carers and adoptive parents

Supporting positive cultural identity for children and young people from migrant and refugee backgrounds in your care is easier said than done. This course aims to support carers to find more meaningful and practical ways to support a child’s development of a positive cultural identity.

Free 2-day multicultural DV-alert workshop with Lifeline

Free, nationally accredited training to help frontline workers recognise the signs of domestic and family violence, and know what to do next. Organised in partnership with Lifeline. Learn more here.

Inclusive mindset workshops for secondary students

SSI’s student workshops provide learning experiences that transform how students respond to diversity in ways that are fun, thought-provoking, inspire curiosity, and build confidence to engage with cultural diversity.

Our facilitators

Our facilitators are an experienced, passionate team who have lived experience working in culturally diverse workplaces, and are skilled in the design and delivery of transformative learning experiences that are culturally responsive and trauma-informed.

Our impact

400 +


delivered by SSI

6,000 +



96 %

of participants

rated our workshops positively in the past two years

Get in touch

Get in contact to find out how your organisation can live and breathe diversity


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