About Diversity Training

Australia is a vibrant, multicultural society, with one in four residents born overseas and over 400 languages spoken. Yet few businesses and organisations fully harness the enormous potential diversity offers.

Based on more than 20 years’ experience as a leading provider of services to multicultural communities, SSI’s Diversity Training transforms how people respond to diversity in ways that are thought-provoking, inspire curiosity, and build confidence.

We are committed to a diverse and inclusive society where everyone is valued and can meaningfully participate and meet their potential. Through positive learning and sharing stories, we empower people to engage more effectively with people around them – no matter their background.

How we help

We provide tailored diversity training courses either face-to-face or online.
We facilitate reflective conversations that build on the knowledge in the room, foster empathy and create connections across teams.
Our training helps organisations achieve diversity goals, recruit and retain diverse staff and make diversity into a competitive advantage.

Our impact

500 +

workshops

delivered by SSI

7,000 +

people

trained

96 %

of participants

rated our workshops positively in the past two years

Helpful resources

Diversity Training
Diversity Training

Developing a culturally responsive and inclusive workforce.

An aged care workforce for the future
An aged care workforce for the future

Recruiting and maintaining a culturally diverse workforce in aged care services.

Culturally Inclusive Workplace Self Assessment Tool
Culturally Inclusive Workplace Self Assessment Tool

Workshops available

e-Learning courses

We have three online learning courses currently available:

• Introduction to culturally responsive practice: Explores how we can be culturally responsive and inclusive when working with colleagues and communities from diverse cultural backgrounds.
• Working with interpreters: Working with professional interpreters is a key skill needed to ensure equitable access to services and quality client outcomes.
• Culturally responsive support in aged care: Designed for workers who provide support services for older people in their home.

Our e-learning courses can be accessed as an individual learner through our online platform. We can also bulk enrol your team or organisation or add the training module to your Learning Management System through a licensing agreement.

Preview or enrol in our courses here:
diversity.ssi.org.au

Fundamentals of culturally responsive practice

Culturally responsive practice training is a reflective process that will help participants gain an insight into their own organisational culture, behaviours, and practices to make their services more accessible and avoid creating service-related barriers.

We have customised versions of this workshop for different contexts, including disability, aged home care, refugee support services, child safety and out-of-home care, schools, early childhood and volunteer management. Our team can adjust this workshop to suit most contexts or sectors.

Working inclusively in a culturally diverse workplace

This cultural diversity training workshop assists people leading and working in diverse teams to work more effectively and inclusively. There are many benefits of a diverse workforce but this can only be realised when we act to build inclusion, grow self-awareness and cultural humility.

Leading culturally diverse teams

This workshop builds on our Fundamentals course and examines the critical role of leadership in creating an inclusive work environment to unlock the full potential of a culturally diverse workforce and explore ways to effectively demonstrate inclusive leadership traits.

Effective customer service in a multicultural context

Customer service staff are the first point of contact for customers and clients and have significant influence on the organisation’s reputation. This workshop assists customer service staff to communicate effectively, build trust and be responsive to culturally and linguistically diverse communities.

A community engagement approach to working with multicultural communities

A key reason why Culturally and Linguistically Diverse (CALD) communities do not access services at the same rate as the broader population is that they are often not aware of the services that exist or what their entitlements are. This workshop will look at community engagement as an approach to build capacity with a focus on minimising barriers experienced by CALD communities.

Working with language services

This workshop provides participants with essential skills to work effectively with interpreters to better engage and communicate with diverse communities.

Attracting and recruiting a diverse workforce

To attract and recruit culturally diverse workers, organisations must look beyond the traditional recruitment channels and consciously adopt targeted and flexible approaches as well as build supportive and inclusive workplaces.

Trauma-informed service delivery

This workshop will assist non-clinical workers to respond to people in a trauma-informed way, minimising retraumatising people and providing services that support recovery.

Supporting positive cultural identity within the child safety context

Supporting positive cultural identity for children and young people from migrant and refugee backgrounds in care is easier said than done. This course aims to support practitioners in finding more meaningful and practical ways to support a child’s development of a positive cultural identity.

Free 1-day multicultural DV-alert workshop with Lifeline

Free, nationally accredited training to help frontline workers recognise the signs of domestic and family violence, and know what to do next. Organised in partnership with Lifeline. Learn more here.

What others think

“The sessions were facilitated by a highly skilled trainer and included thought-provoking content, yet with highly practical applications for our employees. The training helped our teams develop greater empathy for others, and we now have a new appreciation for culturally responsive practices.”
Natasha Jordan, Manager, Customer Strategy, Customer & Partner Experience, Ausgrid
“Settlement Services International have provided our organisation with extremely rich and valuable learning.” 
Tim Stevenson, Learning and Development Lead, ACSO
“I loved the e-learning! There was a nice blend of empirical and non-empirical information. I liked that it that invited the reader to locate themselves within the narrative and then offered a framework whereby they could challenge and/or build their understanding.”
Kershia Singh, Senior Dispute Resolution Specialist, AFCA (Australian Financial Complaints Association)
AFCA

Our facilitators

Our facilitators are an experienced, passionate team who have lived experience working in culturally diverse workplaces, and are skilled in the design and delivery of transformative learning experiences that are culturally responsive and trauma-informed.

 

For more information, you can reach out to us:

e: diversitytraining@ssi.org.au
p: 02 8799 6700

Get in touch

Get in contact to find out how your organisation can live and breathe diversity

Fields with a * are required

Please tell us about yourself:

Why choose us

  • We live and breathe diversity with a team that speaks over 100 languages. Our training is grounded in 20+ years of experience of providing services to culturally and linguistically diverse communities.
  • We know how to harness diversity because in any given year, SSI delivers culturally responsive services to more than 50,000 people from mixed cultural and social backgrounds.
  • We are a certified social enterprise and training with us will also help you meet your social procurement goals.
  • Fuss-free procurement as we are available through supplier lists such as Local Buy and VendorPanel.