Help Gazan families at risk of homelessness in Australia. Donate to our Crisis Response Fund.

About SSI Education and Training

At SSI Education and Training, we offer qualifications ranging from Individual Support (Aged Care and Disability) to Community Services, and Foundation Skills and Workplace Skills. Our courses are designed in collaboration with employers to meet industry demands and are also delivered in a culturally responsive way to support our clients and communities.

We are dedicated to empowering individuals to achieve their career potential. Our programs are rooted in equality, empathy, and innovation, driven by a desire to create positive change in the communities we serve.

How we help

  1. Connected Human Services: A holistic approach tailored to your needs. Wraparound support services and/or referrals for overall success.
  2. Flexibility: Study at your own pace with our flexible learning options.
  3. Supportive training: Specialising in culturally and linguistically diverse communities.

Get in touch

SSI runs the Education and Training program in Logan, Queensland.

P: 07 3412 8222

E: ssieducation@ssi.org.au

W: www.ssieducationandtraining.org.au

About SSI Legal Pty Ltd

SSI Legal, fully owned by SSI, emerged following the recent acquisition of trusted Melbourne-based immigration law practice, Mary Hanna Lawyers.

SSI Legal offers dedicated support and cost-effective solutions to immigration legal matters, with a fully qualified and experienced team.

Law can be hard to understand at times, and the process can be overwhelming. SSI Legal has a client-focused approach that helps guide clients to find the best solutions for their circumstances. SSI Legal is led by the same values and principles as the wider organisation – respect, accountability and inclusion. We are ethical and committed to providing strategic, timely and cost-effective solutions to your immigration legal matter and honest advice at the outset about the prospects of success.

 

SSI Legal Pty Ltd is a certified social enterprise. You can be sure our service is doing ‘business for good’ – creating genuine impact and contributing to a fairer and more equitable Australia.

 

Download resources

SSI Legal - Our services
SSI Legal – Our services

SSI Legal offers dedicated support and cost-effective solutions by a team who are fully qualified and experienced in all areas of migration and citizenship law.

CSP client referral guide
CSP client referral guide

Get in touch

Contact us with your immigration query, to make an appointment or find out more about SSI Legal’s services:

Phone: +61 3 9077 6362

Mobile: 0428 234 979

Email: ssilegal@ssi.org.au

Address: SSI, Level 2/100 Drummond Street, Carlton VIC 3053, Australia

SSI Legal Pty Ltd ACN 672 115 990

About The Rights Path (TRPP) project

This project is designed to deliver robust choice and control focused outcomes for culturally and linguistically diverse (CALD) people with disability through an approach that draws on their own experiences. SSI will work closely with NDIS participants and providers across NSW, Queensland and Victoria to consult, co-design, test and disseminate resources.

The purpose of this project is to:

Develop resources in Vietnamese, Khmer, Punjabi and Urdu.

Strengthen NDIS participants’ understanding of their rights and the quality they should expect of NDIS service providers.

Improve participant knowledge of how to make a complaint when they are not satisfied with services they receive.

Work with NDIS providers to assist in meeting their responsibilities under the NDIS Quality and Safeguarding Framework.

Encourage providers to connect, collaborate and form partnerships, share best practice, to strengthen their feedback and complaints pathways and promote participants rights by using the resources developed in this project.

Our journey

We’ve adopted a human-centred co-design process, where SSI facilitators and participants worked closely together to explore feedback mechanisms within the NDIS service and support system. Workshops were conducted in English, with interpreters provided for participants with limited English language proficiency, and focused on the lived experiences of participants.

The consultation process

SSI engaged 18 Lived Experience Consultants both through online and face-to-face consultation workshops across NSW, QLD, and VIC to meet and consult with people with lived experience of disability. These consultations aimed to review the experiences of NDIS participants, their family members, and carers from the Khmer, Punjabi, Urdu, and Vietnamese-speaking communities. The focus areas included:

  • Accessing the NDIS
  • Understanding your rights
  • Providing feedback to NDIS providers

SSI also collaborated with NDIS providers to gain insights into their experiences working with and managing feedback from CALD participants. This collaborative effort aims to ensure a comprehensive understanding of the needs of CALD participants, facilitating better service delivery and support.

The co-design process

SSI engaged 17 lived experience consultants in both online and face-to-face co-design workshops. These sessions focused on collaboratively designing culturally appropriate content by receiving input and guidance from people with lived experience.

The project’s goal is to create in-language resources that are both relevant and accessible.

“There is a fear of losing the service entitlement – in our culture, if we complain, we think we will lose our services and supports.”

Lived experience consultant

Events

Registrations will open soon! If you are interested in receiving more information about the below events please email trpp@ssi.org.au

Know your rights – community workshops

NDIS participants and their supporters are invited to attend community workshops to hear about newly developed resources and understand how to provide feedback on NDIS supports and services.

Sessions will be held in Sydney, Melbourne and Brisbane during September. They will be held in four languages: Khmer, Punjabi, Urdu and Vietnamese.

NDIS provider webinar

Join us for an exclusive national webinar where we will unveil and launch the newly developed resources. This webinar aims to provide valuable insights and guidance on using these resources effectively to better support CALD participants. Stay tuned for further details on the webinar date and registration process!

Get in touch

Email: trpp@ssi.org.au

Phone: 0413 971 048

This project was funded by the Australian Government through the Support for NDIS Providers Grants Program administered by the NDIS Quality and Safeguards Commission.

NDIS Commission logo

About YTS program

Starting a new life in a new country is a challenge. Young refugees and vulnerable refugees, humanitarian entrants, and migrants often need extra help and support to become and stay connected in their new community. The Federal Government’s Youth Transition Support scheme is intended to help.

SSI delivers YTS services within Logan, Queensland for newcomers up to 24 years old and living in the local area.

How we help

We connect with youth from diverse backgrounds and help them connect with the community.
Staff provide educational, employment and vocational support including career counselling.
We create connection through sports and recreational activities, such as sports tournaments.

Download YTS flyer

Youth Transitions Support (YTS) flyer
Youth Transitions Support (YTS) flyer

Get in touch

If you would like to know more information about the Youth Transitions Support program in Queensland, you can contact the team at:

E: acsl.settlementsupport@ssi.org.au

P: (07) 3412 8222

About SETS program

Refugees, asylum seekers and migrants who enter Australia without strong family and community support face major hurdles in adapting to their new lives. The Settlement Engagement and Transition Support (SETS) Queensland program aims to provide such newcomers with the skills they need to engage in society, to achieve emotional wellbeing and to gain economic independence.

Delivered by SSI and operating in the Logan and Ipswich regions of Southern Queensland, the program has two streams.

Client Services aims to provide newcomers with advice, advocacy and assistance related to settlement.
Capacity Building helps new and emerging community groups and organisations support their specific communities.

How we help

We work with humanitarian entrants and family stream migrants with low English proficiency
Staff provide settlement services complementing the Humanitarian Settlement Program (HSP), including case work and help with employment and training
We also work with community groups, empowering them to help newcomers in the long term

Download SETS flyer

Get in touch

For more information on the Settlement Engagement and Transition Support (SETS) Queensland program, email acsl.settlementsupport@ssi.org.au or phone 07 3412 8222.

We are located at the SSI Gateway
91 Wembley Road, Logan Central, Queensland.

About Skilling Queenslanders for Work

For many unemployed and underemployed individuals, a lack of foundational skills, job readiness, and support significantly hinders their ability to attain sustainable and meaningful employment.  Skilling Queenslanders for Work (SQW) is a suite of targeted skills and training programs that help Queensland jobseekers to enter and succeed in the workforce.

Funded by the Queensland Government, SSI delivers multiple SQW programs that equips participants with knowledge, skills, connections, and transitional support to unlock fulfilling career opportunities.

How we help

We equip you with the skills and training required to pursue your career aspirations and transition to further education, training, or employment.
Our tailored support addresses your unique barriers to employment, helping to build your confidence and job readiness.
We help you unlock local job opportunities with personalised assistance in your job search journey.

Our programs

Community Foundational Skills – Townsville and Logan

Community Work Skills offers tailored assistance to people who need to improve their reading, writing, maths, or computer skills to equip them with the knowledge and confidence necessary to take on further education, training or enhance employment opportunities.

With a customised training plan and guidance from an SSI mentor, program participants are supported to develop foundation skills that help them meet their full potential.

Ready for Work – Logan

Ready for Work helps equip Queensland jobseekers with the practical skills and support needed to get job-ready and successfully find employment.

Over the course of 6-8 weeks, the program focuses on job hunting and preparing for employment, including resume preparation, job interview skills, job search advice, and understanding employer expectations. Additionally, participants are provided the opportunity to network with local businesses and employers.

Community Work Skills – Logan and Townsville

Community Work Skills assists jobseekers to gain nationally recognised qualifications and skills.

Participants are supported to undertake qualifications and training up to Certificate III that will build their skills and maximise their local job opportunities. The program also provides customised case management, career advice, and job preparation.

Eligibility criteria

You may be eligible for Skilling Queenslanders for Work programs if you are a Queensland resident and are either:

  • Ineligible for Australian Government employment services or assistance,
  • Require additional support due to significant barriers to learning and employment, or
  • Have been receiving Australian Government services for more than six months and remain unemployed.

This Skilling Queenslanders for Work project is proudly funded by the Queensland Government. 

Get in touch

Logan office – Ready for Work, Community Foundation Skills and Community Work Skills

Address: 91 Wembley Road, Logan Central QLD 4114

 

Townsville office – Community Foundation Skills  and Community Work Skills

Address: Level 1, Suite F9, 340 Ross River Road Aitkenvale QLD 4814

E: sqw@ssi.org.au

 

 

About The Thriving Afghan Women project (TAWP)

Arriving in a new country can be an overwhelming and confronting experience for migrants and refugees. Supported by SSI, the Thriving Afghan Women Project aims to provide newly arrived Afghan women with the information and community connections they need to settle in Australia and live their best lives. 

The project is led by the Thriving Afghan Women group and aims to increase the engagement of newly arrived women and their children with their communities and the mainstream community. The women are connected with services, given assistance upskilling in the areas of education and employability, and given an understanding of healthy relationships and other important topics. 

How we help

We identify newly arrived Afghan women and connect them with the project.

They receive advice from other women who have undertaken the same transition and are now thriving.
The women receive training and advice that helps them upskill and adjust to life in a new country.

Get in touch

The Thriving Afghan Women project runs every Friday from 9.30am to 11.30 at the Gould Adams Community Centre – 558-662 Kingston Rd, Kingston QLD 4114

For more information call Sahba Hamid on 0417 759 380

About CALD Women’s Advisory Group

Women very often have a deep understanding of the issues that face children and families in their communities. But cultural and economic barriers can stand in the way of them making themselves heard. 

Our CALD Women’s Advisory Group in the City of Logan, south of Brisbane, provides a forum for women from diverse backgrounds to come together to discuss issues and challenges within their community and to look for viable solutions. As a united front, they increase their chances of being heard by decision makers and government. 

How we help

We provide a forum for culturally and linguistically diverse women from Logan to come together.

The women share their concerns and look for solutions to problems facing children and families.
The women communicate their challenges to decision makers and lobby for change.

Get in touch

To find out more about the CALD Women’s Advisory group, email or phone us: 

SSI Gateway

91 Wembley Road Logan Central, QLD
Monday to Friday from 8.30am to 4.30pm

P: (07) 3412-8222
E: acsl.gatewayofficer@ssi.org.au
 

About Refugee Health Nurse Outreach Program

Cultural barriers may stand in the way of newcomers to Australia receiving the health care they need. Medical professionals who understand and address the challenges involved can significantly improve patient outcomes and build stronger communities. 

Funded by Darling Downs and West Moreton Primary Health Network, our Refugee Health Nurse Outreach Program provides refugees and migrants in the Ipswich region with support in accessing and navigating health services. The service aims to improve health literacy and reduce barriers to ongoing health care, with major benefits for participants. 

How we help

We identify people from refugee background and/or people seeking asylum in Ipswich and the wider West Moreton region.
Refugee health nurses support general practice in conducting refugee health assessments and improving health literacy.
We link participants with other health services and facilitate the appropriate transfer of medical information.

Get in touch

The Refugee Health Nurse Program operates via the West Moreton Health Outreach Program in Queensland. 

E: acsl.refugeehealth@ssi.org.au 

P: 07 3412 9999
 

About Child Health Pathways

When families can’t access the health services they need, children often suffer the most. The Child Health Pathway project aims to support vulnerable children by empowering their families to navigate the health system successfully.

Funded through the Brisbane South Primary Health Network (BS-PHN) and delivered in partnership with The Salvation Army, the project supports the families of children who attend the Logan Community Hubs. A key focus is on families from CALD backgrounds or with communication difficulties.

How we help

We collaborate with delivery partners to support families struggling to access healthcare.
Parents receive advice on how to navigate the health system and obtain help.
Families with children aged up to six years with developmental challenges are assigned a coordinator to support their journey.

Get in touch

SSI runs the Child Health Pathways program in Logan, Queensland.

SSI Gateway
91 Wembley Road Logan Central, QLD
Monday to Friday from 8.30 am to 4.30 pm
P: 07 3412 8222
E: acsl.gatewayofficer@ssi.org.au