About The Rights Path (TRPP) project

This project is designed to deliver robust choice and control focused outcomes for culturally and linguistically diverse (CALD) people with disability through an approach that draws on their own experiences. SSI will work closely with NDIS participants and providers across NSW, Queensland and Victoria to consult, co-design, test and disseminate resources.

The purpose of this project is to develop resources in Vietnamese, Khmer, Punjabi, and Urdu to:

  1. Strengthen NDIS participants’ understanding of their rights and the quality they should expect of NDIS service providers.
  2. Improve participant knowledge of how to make a complaint when they are not satisfied with services they receive.
  3. Work with NDIS providers to assist in meeting their responsibilities under the NDIS Quality and Safeguarding Framework.
  4. Encourage providers to connect, collaborate and form partnerships, share best practice, to strengthen their feedback and complaints pathways and promote participants rights by using the resources developed in this project.

Share your experience

The Rights Path project - Expression of Interest
The Rights Path project – Expression of Interest

Working with SSI and NDIS service providers, you will help create resources to clarify your rights as a person with disability, and effectively address support and service-related concerns.

The Rights Path project - flyer
The Rights Path project – flyer

This project aims to strengthen NDIS participants’ understanding of your rights, understand what to expect of services, and how to raise concerns.

Apply now

Thank you for your interest in The Rights Path Project (TRPP). If you are a person with disability, speak one of these languages (Vietnamese, Khmer, Punjabi, and Urdu) and are based in Melbourne, Sydney/Newcastle, or Brisbane, please complete this form and our team will be in touch with you.

About the opportunity

You will be working with SSI as a lived experience consultant to help create in language resources to be aware of your rights as a person with disability and share support and service-related feedback.

*As a lived experience consultant, you will be paid for your time and expertise.

Your commitment will look like:

  • You will be invited to take part in a 2-hour consultation and 1-2 co-design workshops (2-3 hours each) in person or online.


  • You will be invited to test the developed resources in May 2024 as a member of the Resource Advisory Group.

Get in touch

Consultations will take place in Melbourne, Sydney/Newcastle, and Brisbane.  

Email: trpp@ssi.org.au

This project was funded by the Australian Government through the Support for NDIS Providers Grants Program administered by the NDIS Quality and Safeguards Commission.

NDIS Commission logo

About YTS program

Starting a new life in a new country is a challenge. Young refugees and vulnerable refugees, humanitarian entrants, and migrants often need extra help and support to become and stay connected in their new community. The Federal Government’s Youth Transition Support scheme is intended to help.

SSI delivers YTS services within Logan, Queensland for newcomers up to 24 years old and living in the local area.

How we help

We connect with youth from diverse backgrounds and help them connect with the community.
Staff provide educational, employment and vocational support including career counselling.
We create connection through sports and recreational activities, such as sports tournaments.

Download YTS flyer

Youth Transitions Support (YTS) flyer
Youth Transitions Support (YTS) flyer

Get in touch

If you would like to know more information about the Youth Transitions Support program in Queensland, you can contact the team at:

E: acsl.settlementsupport@ssi.org.au

P: (07) 3412 8222

About SETS program

Refugees, asylum seekers and migrants who enter Australia without strong family and community support face major hurdles in adapting to their new lives. The Settlement Engagement and Transition Support (SETS) Queensland program aims to provide such newcomers with the skills they need to engage in society, to achieve emotional wellbeing and to gain economic independence.

Delivered by SSI and operating in the Logan and Ipswich regions of Southern Queensland, the program has two streams.

Client Services aims to provide newcomers with advice, advocacy and assistance related to settlement.
Capacity Building helps new and emerging community groups and organisations support their specific communities.

How we help

We work with humanitarian entrants and family stream migrants with low English proficiency
Staff provide settlement services complementing the Humanitarian Settlement Program (HSP), including case work and help with employment and training
We also work with community groups, empowering them to help newcomers in the long term

Download SETS flyer

Get in touch

For more information on the Settlement Engagement and Transition Support (SETS) Queensland program, email acsl.settlementsupport@ssi.org.au or phone 07 3412 8222.

We are located at the SSI Gateway
91 Wembley Road, Logan Central, Queensland.

About Skilling Queenslanders for Work

For many unemployed and underemployed individuals, a lack of foundational skills, job readiness, and support significantly hinders their ability to attain sustainable and meaningful employment.  Skilling Queenslanders for Work (SQW) is a suite of targeted skills and training programs that help Queensland jobseekers to enter and succeed in the workforce.  

Funded by the Queensland Government, SSI delivers multiple SQW programs that equips participants with knowledge, skills, connections, and transitional support to unlock fulfilling career opportunities. 

How we help

We equip you with the skills and training required to pursue your career aspirations and transition to further education, training, or employment.
Our tailored support addresses your unique barriers to employment, helping to build your confidence and job readiness.
We help you unlock local job opportunities with personalised assistance in your job search journey.

Our programs

Community Foundational Skills – Townsville and Logan

Community Work Skills offers tailored assistance to people who need to improve their reading, writing, maths, or computer skills to equip them with the knowledge and confidence necessary to take on further education, training or enhance employment opportunities. 

With a customised training plan and guidance from an SSI mentor, program participants are supported to develop foundation skills that help them meet their full potential.  

Ready for Work – Logan

Ready for Work helps equip Queensland jobseekers with the practical skills and support needed to get job-ready and successfully find employment.  

Over the course of 6-8 weeks, the program focuses on job hunting and preparing for employment, including resume preparation, job interview skills, job search advice, and understanding employer expectations. Additionally, participants are provided the opportunity to network with local businesses and employers. 

Eligibility criteria

You may be eligible for Skilling Queenslanders for Work programs if you are a Queensland resident and are either:

  • Ineligible for Australian Government employment services or assistance,
  • Require additional support due to significant barriers to learning and employment, or
  • Have been receiving Australian Government services for more than six months and remain unemployed.

This Skilling Queenslanders for Work project is proudly funded by the Queensland Government. 

Get in touch

Logan office – Ready for Work and Community Foundation Skills 

Address: 91 Wembley Road, Logan Central QLD 4114


Townsville office – Community Foundation Skills  

Address: Level 1, Suite F9, 340 Ross River Road Aitkenvale QLD 4814   


E: sqw@ssi.org.au 


About The Thriving Afghan Women project (TAWP)

Arriving in a new country can be an overwhelming and confronting experience for migrants and refugees. Supported by SSI, the Thriving Afghan Women Project aims to provide newly arrived Afghan women with the information and community connections they need to settle in Australia and live their best lives. 

The project is led by the Thriving Afghan Women group and aims to increase the engagement of newly arrived women and their children with their communities and the mainstream community. The women are connected with services, given assistance upskilling in the areas of education and employability, and given an understanding of healthy relationships and other important topics. 

How we help

We identify newly arrived Afghan women and connect them with the project.

They receive advice from other women who have undertaken the same transition and are now thriving.
The women receive training and advice that helps them upskill and adjust to life in a new country.

Get in touch

The Thriving Afghan Women project runs every Friday from 9.30am to 11.30 at the Gould Adams Community Centre – 558-662 Kingston Rd, Kingston QLD 4114

For more information call Sahba Hamid on 0417 759 380

About CALD Women’s Advisory Group

Women very often have a deep understanding of the issues that face children and families in their communities. But cultural and economic barriers can stand in the way of them making themselves heard. 

Our CALD Women’s Advisory Group in the City of Logan, south of Brisbane, provides a forum for women from diverse backgrounds to come together to discuss issues and challenges within their community and to look for viable solutions. As a united front, they increase their chances of being heard by decision makers and government. 

How we help

We provide a forum for culturally and linguistically diverse women from Logan to come together.

The women share their concerns and look for solutions to problems facing children and families.
The women communicate their challenges to decision makers and lobby for change.

Get in touch

To find out more about the CALD Women’s Advisory group, email or phone us: 

SSI Gateway

91 Wembley Road Logan Central, QLD
Monday to Friday from 8.30am to 4.30pm

P: (07) 3412-8222
E: acsl.gatewayofficer@ssi.org.au

About Refugee Health Nurse Outreach Program

Cultural barriers may stand in the way of newcomers to Australia receiving the health care they need. Medical professionals who understand and address the challenges involved can significantly improve patient outcomes and build stronger communities. 

Funded by Darling Downs and West Moreton Primary Health Network, our Refugee Health Nurse Outreach Program provides refugees and migrants in the Ipswich region with support in accessing and navigating health services. The service aims to improve health literacy and reduce barriers to ongoing health care, with major benefits for participants. 

How we help

We identify people from refugee background and/or people seeking asylum in Ipswich and the wider West Moreton region.
Refugee health nurses support general practice in conducting refugee health assessments and improving health literacy.
We link participants with other health services and facilitate the appropriate transfer of medical information.

Get in touch

The Refugee Health Nurse Program operates via the West Moreton Health Outreach Program in Queensland. 

E: acsl.refugeehealth@ssi.org.au 

P: 07 3412 9999

About Child Health Pathways

When families can’t access the health services they need, children often suffer the most. The Child Health Pathway project aims to support vulnerable children by empowering their families to navigate the health system successfully.

Funded through the Brisbane South Primary Health Network (BS-PHN) and delivered in partnership with The Salvation Army, the project supports the families of children who attend the Logan Community Hubs. A key focus is on families from CALD backgrounds or with communication difficulties.

How we help

We collaborate with delivery partners to support families struggling to access healthcare.
Parents receive advice on how to navigate the health system and obtain help.
Families with children aged up to six years with developmental challenges are assigned a coordinator to support their journey.

Get in touch

SSI runs the Child Health Pathways program in Logan, Queensland.

SSI Gateway
91 Wembley Road Logan Central, QLD
Monday to Friday from 8.30 am to 4.30 pm
P: 07 3412 8222
E: acsl.gatewayofficer@ssi.org.au


About Maternity Hubs

We are proud to partner with Metro South Health to deliver a community-based antenatal service for eligible newly arrived, refugee, and migrant woman living in Logan. 

The service is facilitated from the SSI Gateway and aims to improve birthing outcomes for babies born in Logan. Evidence shows that a woman who receives care from a Midwife throughout the duration of pregnancy and birth is more likely to have a normal birth of a healthy baby at term, have a more positive experience of labour and birth, be more satisfied with her care, and successfully breastfeed.  

We work closely with Midwives to provide wrap around support to women and families by linking them in with internal and external services for housing, employment, health and financial wellbeing support. 

How we help

We support pregnant women to access quality and comprehensive antenatal care.
We ensure coordinated care during and after childbirth, including access to birthing suites, postnatal care, and breastfeeding support.
We provide high quality healthcare that is responsive, sensitive and accepting of cultural needs and preferences.

Get in touch

If you would like more information, please speak with your GP about a Maternity Hub referral or email acsl.gatewayofficer@ssi.org.au

Maternity Hub is co-located at the SSI Gateway.

SSI Gateway
91 Wembley Road Logan Central, QLD
Monday to Friday from 8.30am to 4.30pm
P: (07) 3412 8222
E: acsl.gatewayofficer@ssi.org.au

About SSI Gateway

In 2016, we heard the voices of the community and introduced a Gateway community space for locals to drop in and receive information, advice or referral.  

The Gateway continues to coordinate from an integrated response model, whereby local services outreach from the centre and collaborate on strategies around local community issues. We facilitate a number of internal programs for improving the economic and social participation of newly arrived communities. The SSI Gateway can be booked to run events and other community focused work.   

There are several large training rooms and small interview rooms available to hire via our external booking process. 

We developed The SSI Gateway, a community services building that can be booked and used by members of the community.
The space has been designed to be safe and welcoming for culturally and linguistically diverse and newcomer communities.
The SSI Gateway is used for corporate events, movie nights, community meetings, health checks and more.

Get in touch

To find out more about what’s on at SSI Gateway or to enquire about booking space for your next event/workshop/meeting, please either drop in, email or phone us:

SSI Gateway is located at 91 Wembley Road, Logan Central, QLD 

E: acsl.gatewayofficer@ssi.org.au 
P: (07) 3412 – 8222 
Monday – Friday 8.30am – 4.30pm

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