This project is designed to deliver robust choice and control focused outcomes for culturally and linguistically diverse (CALD) people with disability through an approach that draws on their own experiences. SSI will work closely with NDIS participants and providers across NSW, Queensland and Victoria to consult, co-design, test and disseminate resources.

The purpose of this project is to develop resources in Vietnamese, Khmer, Punjabi, and Urdu to:

1. Strengthen NDIS participants’ understanding of their rights and the quality they should expect of NDIS service providers.
2. Improve participant knowledge of how to make a complaint when they are not satisfied with services they receive.
3. Work with NDIS providers to assist in meeting their responsibilities under the NDIS Quality and Safeguarding Framework.
4. Encourage providers to connect, collaborate and form partnerships, share best practice, to strengthen their feedback and complaints pathways and promote participants rights by using the resources developed in this project.

Thank you for your interest in The Rights Path Project (TRPP). If you are a person with disability, speak one of these languages (Vietnamese, Khmer, Punjabi, and Urdu) and are based in Melbourne, Sydney/Newcastle, or Brisbane, please complete this form and our team will be in touch with you.

About the opportunity

You will be working with SSI as a lived experience consultant to help create in language resources to be aware of your rights as a person with disability and share support and service-related feedback.

*As a lived experience consultant, you will be paid for your time and expertise.

Your commitment will look like:

• You will be invited to take part in a 2-hour consultation and 1-2 co-design workshops (2-3 hours each) in person or online.

Or:

• You will be invited to test the developed resources in May 2024 as a member of the Resource Advisory Group.

Starting a new life in a new country is a challenge. Young refugees and vulnerable refugees, humanitarian entrants, and migrants often need extra help and support to become and stay connected in their new community. The Federal Government’s Youth Transition Support scheme is intended to help.

SSI delivers YTS services within Logan, Queensland for newcomers up to 24 years old and living in the local area.

Refugees, asylum seekers and migrants who enter Australia without strong family and community support face major hurdles in adapting to their new lives. The Settlement Engagement and Transition Support (SETS) Queensland program aims to provide such newcomers with the skills they need to engage in society, to achieve emotional wellbeing and to gain economic independence.

Delivered by SSI and operating in the Logan and Ipswich regions of Southern Queensland, the program has two streams.

Client Services aims to provide newcomers with advice, advocacy and assistance related to settlement.
Capacity Building helps new and emerging community groups and organisations support their specific communities.

For many unemployed and underemployed individuals, a lack of foundational skills, job readiness, and support significantly hinders their ability to attain sustainable and meaningful employment.  Skilling Queenslanders for Work (SQW) is a suite of targeted skills and training programs that help Queensland jobseekers to enter and succeed in the workforce.  

Funded by the Queensland Government, SSI delivers multiple SQW programs that equips participants with knowledge, skills, connections, and transitional support to unlock fulfilling career opportunities. 

Community Work Skills offers tailored assistance to people who need to improve their reading, writing, maths, or computer skills to equip them with the knowledge and confidence necessary to take on further education, training or enhance employment opportunities. 

With a customised training plan and guidance from an SSI mentor, program participants are supported to develop foundation skills that help them meet their full potential.  

Ready for Work helps equip Queensland jobseekers with the practical skills and support needed to get job-ready and successfully find employment.  

Over the course of 6-8 weeks, the program focuses on job hunting and preparing for employment, including resume preparation, job interview skills, job search advice, and understanding employer expectations. Additionally, participants are provided the opportunity to network with local businesses and employers. 

You may be eligible for Skilling Queenslanders for Work programs if you are a Queensland resident and are either:

• Ineligible for Australian Government employment services or assistance,
• Require additional support due to significant barriers to learning and employment, or
• Have been receiving Australian Government services for more than six months and remain unemployed.

Arriving in a new country can be an overwhelming and confronting experience for migrants and refugees. Supported by SSI, the Thriving Afghan Women Project aims to provide newly arrived Afghan women with the information and community connections they need to settle in Australia and live their best lives. 

The project is led by the Thriving Afghan Women group and aims to increase the engagement of newly arrived women and their children with their communities and the mainstream community. The women are connected with services, given assistance upskilling in the areas of education and employability, and given an understanding of healthy relationships and other important topics. 

Women very often have a deep understanding of the issues that face children and families in their communities. But cultural and economic barriers can stand in the way of them making themselves heard. 

Our CALD Women’s Advisory Group in the City of Logan, south of Brisbane, provides a forum for women from diverse backgrounds to come together to discuss issues and challenges within their community and to look for viable solutions. As a united front, they increase their chances of being heard by decision makers and government. 

Cultural barriers may stand in the way of newcomers to Australia receiving the health care they need. Medical professionals who understand and address the challenges involved can significantly improve patient outcomes and build stronger communities. 

Funded by Darling Downs and West Moreton Primary Health Network, our Refugee Health Nurse Outreach Program provides refugees and migrants in the Ipswich region with support in accessing and navigating health services. The service aims to improve health literacy and reduce barriers to ongoing health care, with major benefits for participants. 

When families can’t access the health services they need, children often suffer the most. The Child Health Pathway project aims to support vulnerable children by empowering their families to navigate the health system successfully.

Funded through the Brisbane South Primary Health Network (BS-PHN) and delivered in partnership with The Salvation Army, the project supports the families of children who attend the Logan Community Hubs. A key focus is on families from CALD backgrounds or with communication difficulties.

We are proud to partner with Metro South Health to deliver a community-based antenatal service for eligible newly arrived, refugee, and migrant woman living in Logan. 

The service is facilitated from the SSI Gateway and aims to improve birthing outcomes for babies born in Logan. Evidence shows that a woman who receives care from a Midwife throughout the duration of pregnancy and birth is more likely to have a normal birth of a healthy baby at term, have a more positive experience of labour and birth, be more satisfied with her care, and successfully breastfeed.  

We work closely with Midwives to provide wrap around support to women and families by linking them in with internal and external services for housing, employment, health and financial wellbeing support. 

In 2016, we heard the voices of the community and introduced a Gateway community space for locals to drop in and receive information, advice or referral.  

The Gateway continues to coordinate from an integrated response model, whereby local services outreach from the centre and collaborate on strategies around local community issues. We facilitate a number of internal programs for improving the economic and social participation of newly arrived communities. The SSI Gateway can be booked to run events and other community focused work.   

There are several large training rooms and small interview rooms available to hire via our external booking process. 

To find out more about what’s on at SSI Gateway or to enquire about booking space for your next event/workshop/meeting, please either drop in, email or phone us:

SSI Gateway is located at 91 Wembley Road, Logan Central, QLD 

E: acsl.gatewayofficer@ssi.org.au 
P: (07) 3412 – 8222 
Monday – Friday 8.30am – 4.30pm

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