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About Championing Action for Tech Safety (CATS)

Preventing Tech-based Abuse of Women

SSI has successfully tendered for funding through the Preventing Tech-based Abuse of Women Grants Program (funded by the eSafety Commissioner).  This program contributes to the Federal Government’s National Plan to End Violence Against Women and Children 2022-32 (the National Plan).

SSI will work to address tech-safety and tech-based abuse in the context of Domestic and Family Violence (DFV) by increasing the understanding and knowledge of women from culturally and linguistically diverse (CALD) backgrounds on tech-based safety and abuse.  SSI will also focus efforts on newer arrivals, and those who have arrived as refugees.

How this works

The project will work to:

  • increase the understanding of tech-based abuse and tech safety among migrant and refugee women and their children who may also be a target for tech-based abuse in the context of DFV,
  • Increase conversations among migrant and refugee women on tech-based abuse and tech safety,
  • Increase practical knowledge on how to identify spyware, tracking apps and clearing cache information, and
  • Increasing the digital literacy of women participating in co-design and community education workshops.

Get in touch

For more information about the project or to become involved, please contact us.

P: 0401 750 745
E: mandersson@ssi.org.au
Monday to Thursday 8.00 am – 4.30 pm

About SSI Education and Training

At SSI Education and Training, we offer qualifications ranging from Individual Support (Aged Care and Disability) to Community Services, and Foundation Skills and Workplace Skills. Our courses are designed in collaboration with employers to meet industry demands and are also delivered in a culturally responsive way to support our clients and communities.

We are dedicated to empowering individuals to achieve their career potential. Our programs are rooted in equality, empathy, and innovation, driven by a desire to create positive change in the communities we serve.

How we help

  1. Connected Human Services: A holistic approach tailored to your needs. Wraparound support services and/or referrals for overall success.
  2. Flexibility: Study at your own pace with our flexible learning options.
  3. Supportive training: Specialising in culturally and linguistically diverse communities.

Get in touch

SSI runs the Education and Training program in Logan, Queensland.

P: 07 3412 8222

E: ssieducation@ssi.org.au

W: www.ssieducationandtraining.org.au

About the Centre

The Centre promotes culturally appropriate, evidence-based and community informed responses to domestic, family and sexual violence in NSW, including in regional and rural areas.

We collaborate with specialist services and other support services to address the diverse needs of migrant and refugee women and children who are at risk of, or subjected to, domestic, family or sexual violence.

Our tailored and comprehensive approach encompasses collaborative case management and support, community engagement and awareness raising, sector capacity building, consultation and research, development of evidence and good practice, and advocacy to drive systemic change.

We work across four focus areas: prevention, early intervention, response, recovery and healing.

Culturally responsive practice

We understand the importance of ensuring that domestic, family and sexual violence solutions meet the needs of communities in all their diversity. Our work is grounded in cultural responsiveness and informed by evidence and community insights.

The Centre combines expertise in culturally responsive practice and forms of violence that are more likely to affect women, children and families from multicultural communities, such as migration-related abuse, multi-perpetrator violence, dowry abuse, forced marriage, and domestic servitude.

We work with victim survivors and communities to address these complex issues. We also collaborate with services to effectively work with migrant and refugee women, children and families, and ensure culturally responsive support.

What we do

Individuals

We provide specialist, culturally responsive support to migrant and refugee women and children who are at risk of, or experiencing, domestic, family and sexual violence. This includes:

  • Support for the immediate safety of victim-survivors
  • Collaborative, culturally responsive and holistic case management
  • Support for socio-economic participation and community connection, and referrals to appropriate services.

Communities

We work with multicultural communities to support them with the knowledge and resources to effectively recognise, respond to, and prevent domestic, family and sexual violence. This includes:

  • Community engagement and education on the drivers of domestic, family and sexual violence and available support services
  • Empowering communities as social responders
  • Supporting communities to lead positive change in attitudes towards gender equality and healthy relationships.

Sector and service delivery

  • Expert advice and capacity building on cultural responsiveness in the context of family, domestic and sexual violence
  • Collaborative case management, particularly for complex cases
  • Promoting cross-sector collaboration and developing evidence to enhance policy and practice responses.

Cross-sector engagement

The Centre promotes specialist and culturally responsive support to address the diverse needs and experiences of migrant and refugee women and their children at risk of, or subjected to, domestic, family or sexual violence.

We recognise the critical role that support services play in ensuring migrant and refugee women and their children’s safety and promoting family safety in multicultural communities.

We collaborate with services across women’s safety, multicultural and settlement sectors to ensure that effective, safe and culturally responsive services are available to those who need them.

Information brochure

Service providers: NSW Multicultural Centre for Women’s and Family Safety
Service providers: NSW Multicultural Centre for Women’s and Family Safety

Display at your service

Poster for service providers: NSW Multicultural Centre for Women’s and Family Safety
Poster for service providers: NSW Multicultural Centre for Women’s and Family Safety

What we do

The Centre collaborates with services to strengthen culturally responsive domestic, family and sexual violence case management and support when working with women, children and families from multicultural communities.

We provide cultural responsiveness and inclusive practice expertise and support, as well as advice on cultural, community and migration-related considerations.

We accept referrals to ensure migrant and refugee women and children receive the specialist domestic, family and sexual violence support they need.

The Centre contributes to developing evidence on safety considerations impacting women, children and families from multicultural communities. We consult with communities and engage in research collaborations to inform the design and delivery of services, develop policy advice, and improve responses to domestic, family and sexual violence in multicultural communities.

How we can support

  • Consultation on complex cases and cultural considerations, and collaborative case management
  • Referral pathways for specialist support
  • Capacity building and collaborative initiatives to support culturally responsive practice
  • Development of good practice models for enhanced service delivery
  • Community engagement and awareness raising on the drivers of domestic, family and sexual violence and available support services
  • Provision of population data and insights into emerging trends in communities.

Collaborate with us

Partner with us to promote safety for migrant and refugee women and children. Whether you seek expert advice on complex cases, wish to collaborate on research, or explore potential partnerships, contact us at safetycentre@ssi.org.au or 02 8111 7077.

To make a referral to the Centre, please complete the form

Are you a migrant or refugee woman at risk of, or experiencing, domestic, family or sexual violence?

Read this in your language.

Click ‘download other version’ to print in-language resource.

Note for service providers: Please consider your clients’ safety when providing them with printed copies.

If you are in immediate danger, please call 000

 

If you need an interpreter, you can request one in your language when speaking to the emergency operator. If you need police to attend your home immediately, have your address in English ready to inform them where you are.

If you are experiencing violence, please contact us by calling 02 8111 7077 to speak to the Centre’s team. You can request an interpreter.

We are open Monday to Friday, 9:00 am – 5:00 pm.

If you are calling outside these opening hours, please leave a message and provide your contact information, and we will call you back.  Please tell us when it is safe to call you back.

What is domestic, family and sexual violence?

Domestic, family or sexual violence includes a wide range of abusive behaviours or threats, both violent and non-violent, that occur within intimate (partner or spouse) or other family relationships, including:

  • Other family or household members
  • Carer relationships
  • Cultural and kinship relationships
  • Foster care relationships
  • Blood relatives who do not live together.

Examples of domestic, family or sexual violence

  • Emotional abuse
  • Physical abuse
  • Sexual abuse
  • Verbal abuse
  • Financial abuse
  • Technology facilitated abuse
  • Psychological abuse
  • Controlling behaviours.

Examples of abusive behaviour by a partner or family members

  • You are being called names or being spoken to in a cruel or offensive way
  • You are physically harmed or hurt
  • You are threatened that your visa will be cancelled, and you will be sent back home
  • You are not allowed to have your own money
  • Your phone is checked or you are stopped from talking to friends and family
  • You are threatened that your children will be taken away from you or will be hurt
  • You are forced to do sexual things you do not want to do
  • You are not allowed to practice your religion or culture.

We can help you and your children

The team can help you and your children. We respond with dignity, listen with empathy and offer safe, effective and confidential support in your language.

When you contact the Centre, you will speak to someone who understands you and can provide the assistance you need. We will provide you with information, advice and referrals to services best suited to you.

We will always prioritise your and your children’s safety and well-being.

Get help

Take the important step of reaching out to the Centre for immediate support. This brings you closer to a safer and healthier future for you and your children.

Contact us on 02 8111 7077.

Explore

Male participant of SSI's Asylum Seeker Skills Support Program wearing a hard hat and working on machinery in a warehouse
Asylum Seeker Employment Skills Support (ASESS)

Helps participants on humanitarian visas to develop career paths & helps them gain sustainable & skilled employment.

SSI Disability Employment Services program participant with blindness disability using computer with refreshable braille display in workplace.
Disability Employment Services (DES)

Supports people living with disability, injury or health conditions to participate more fully in the workforce.

An IgniteAbility client sitting with her Ignite facilitator, who is providing one-on-one facilitation.
Ignite® Small Business Start-Ups

Supports small business creation and expansion for people from a refugee or migrant background, people with disability, Aboriginal and Torres Strait Islander people and others.

Group of two mothers who are participants of SSI Parents Next employment support for mothers holding papers and laughing.
ParentsNext

Helps participants transition from full time caring responsibilities to employment.

Smiling happy bearded tattooed worker from SSI Refugee Employment Support Program in his job as a mechanic
Refugee Employment Support Program (RESP)

Supports refugees to find suitable and skilled employment opportunities.

Mother from SSI Return To Work employment program types on her laptop with her child in the background
Return to Work

Provides targeted support to women from CALD backgrounds to help them overcome individual barriers and re-enter the workforce.

Male participants of SSI's Skilling Queenslanders for Work program sits at desk working
Skilling Queenslanders for Work

Equips Queensland jobseekers with the essential skills, training, networks, and opportunities needed for workforce success and meaningful career advancement.

Get in touch

Address: Level 2/45 – 47 Scott Street, Liverpool NSW 2170

Phone: 02 9600 3100

Email: employment@ssi.org.au

Program update

SSI was one of six organisations chosen by the federal government to grow, upskill and support Australia’s home care workers to ensure senior Australians can access the care they need to remain independent at home.

The Department of Health and Aged Care (DOHAC) has notified us that the Home Care Workforce Support Program (HCWSP) will end across all States and Territories on 30 June 2024. After this date, you will no longer be able to access our training and support services.

Care career roadmap

The Care Career Roadmap provides a clear pathway for career progression and highlights complementary roles and their requirements.

There are many jobs that a career in home care can open up to, such as:

  • Nursing
  • Occupational therapy
  • Allied health
  • Speech pathology
  • Paramedic roles
  • Medical officer roles
  • Counselling roles
  • Geriatrics.

Worker case studies

Kerry from Home Care
Kerry’s career transition

Kerry found fulfilment in caring for seniors at Catholic Health Care.

Jenny builds her dream

Jenny joined the HCWSP after 13 years working in retail and hasn’t looked back since.

Rob moves from commerce to home care

Rob pivoted from the fast-paced world of finance to an enriching career in home care.

Are you ready for a career with meaning?

Other SSI programs that could assist

ParentsNext

We’re making it easier for eligible parents to plan their future with help towards expenses like course fees, training materials, childcare, and transport.

Program update

SSI was one of six organisations chosen by the federal government to grow, upskill and support Australia’s home care workers to ensure senior Australians can access the care they need to remain independent at home.

The Department of Health and Aged Care (DOHAC) has notified us that the Home Care Workforce Support Program (HCWSP) will end across all States and Territories on 30 June 2024. A revised program will launch in late 2024 with a focus on regional, rural and remote areas.

SSI is proud of what this program has achieved across New South Wales and the ACT and deeply values the relationships built with our industry providers and partners. We are focused on sustaining the program’s impact and are working closely with the industry and government in this process.

We remain committed to working in the aged care sector to meet the needs of Australia’s seniors, both today and into the future.

Home Care Staffing Support

Our Home Care Staffing Support initiative helps eligible Home Care Providers in NSW and the ACT boost their team in an easier, faster and more affordable way.

We have joined forces with the National Disability Insurance Scheme (NDIS) registered platform Hireup to connect Home Care Providers with Hireup’s thousands of trained and verified support workers.

Eligible Home Care Providers will receive a subsidy from SSI to cover 50 per cent of the wages of casual workers hired through this initiative.

The Home Care Staffing Support rebate will be available for eligible home care providers until 28 June 2024 for hiring workers via Hireup who are registered participants of HCWSP. This means the 50% wage subsidy only applies to staff who registered for HCWSP before 31 March 2024.

Hear from the team our key learnings and achievements from the HCWSP

Care Career Passport

As part of delivering the HCWSP, we have developed an industry-first initiative that intends to bring a standardisation tool to the care sector – the Care Career Passport.

The document provides tangible evidence of a candidate’s career milestones consolidated in one place.

Throughout the duration of the program, we sent out over 4000 Care Career Passports to workers in the industry.

Care Career Roadmap

During our initial engagements with communities, it became clear there were no tangible resources to assist and develop those seeking a career in home care.  We saw this gap and worked closely with industry professionals to create the Care Career Roadmap. The roadmap provides a clear pathway for career progression and highlights complementary roles and their requirements.

There are many jobs that a career in home care can open up to, such as:

  • Nursing
  • Occupational therapy
  • Allied health
  • Speech pathology
  • Paramedic roles
  • Medical officer roles
  • Counselling roles
  • Geriatrics.
Home Care Career Roadmap
Home Care Career Roadmap

Download our Home Care Career Roadmap to see where home care can take you.

Recruiting diverse talent into the sector

The cultural diversity of Australian seniors and personal care workers continues to grow.

The feedback we received from the industry was that there was a need for practical training directly addressing the real-world cultural challenges faced by workers. We created the Culturally Responsive Support e-module to meet this need. This training program aimed to unlock the proven benefits of a person-centred approach for Australia’s ageing population by significantly raising the skill level of direct care workers in interacting with culturally diverse seniors. In doing so, reducing the barriers for seniors accessing healthcare increases customer satisfaction and business performance for aged care providers, and improves retention of direct care workers within the short-staffed industry.

The Culturally Responsive Support Module contains 7 short modules that can be completed anywhere on a laptop or mobile device.

  • Caring for people from culturally diverse backgrounds
  • Culturally responsive support
  • What is culture?
  • Communication
  • Getting to know your client
  • Understanding trauma
  • Looking after yourself

Career development and e-learning

Our team supported participants throughout their home care career journey with a carefully curated range of training opportunities.

Created by SSI Training and Education our new worker essentials modules covered a range of topics including:

  • Maintaining a Healthy Body
  • Culturally Responsive Support
  • Skills Needed in Aged Care
  • Collaborating with a Client
  • Aged Care Code of Conduct

In addition, we partnered with EQUIP to deliver the EQUIP Aged Care Learning Packages. Developed by the Wicking Dementia Research and Education Centre these entry-level modules have been carefully curated to give the foundational knowledge to lay the path for a successful career in homecare and boost employability.

Topics included:

  • Aged Care Code of Conduct
  • Person-centred care
  • Exploring the role of nurses, personal care workers and allied health professionals working in aged care
  • Aboriginal and Torres Strait Islander cultural awareness.

Through partnerships with Registered Training Organisations across NSW and ACT, we were also able to offer accredited training for career advancement. Courses we assisted with included:

  • Certificate 3 in Individual Support (Ageing)
  • Certificate 4 in Ageing Support
  • Certificates 3 and 4 in Allied Health Assistance
  • Certificate 3 in Health Services Assistance
  • Diploma of Nursing
  • First Aid

Case studies

Our case studies show firsthand perspectives of the impact and benefits of the HCWSP. Ranging from care workers to case managers, each person’s story offers a unique insight into the aged care sector.

Hireup Logo
Collaborating with Hireup

As part of the Home Care Staffing Support Initiative (HCSS), SSI partnered with Hireup to help fill the Focus Care workforce.

Boosting recruitment for Catholic Healthcare

Learn how the HCWSP helped Catholic Healthcare navigate the current workforce shortages affecting the aged care sector.

Thank You For Your Submission

Thank you for your interest in the program. Our team will be in contact with you shortly.

Thank You For Your Submission

Thank you for your interest in the program. Our team will be in contact with you shortly.