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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more

IgniteAbility

IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

Our recruitment process

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The way you apply for a job at SSI is through Livehire, our recruitment platform. Creating a Livehire profile when you apply for a job allows us to search your profile for other opportunities with SSI in the future as well. The more detail you include the better.

1. Apply

Apply for a job, set up your online profile including as much detail as possible and upload your resume.

2. Shortlist

We review all applications and may contact you for further information about your skills and experience.

3. Interview

If you have been shortlisted we will contact you to arrange an interview. This could be over the phone or a face-to-face interview. Our face-to-face interviews are conducted by a panel that usually includes two SSI managers. During the interview, you will discuss your career history, skills and experience. You will be asked behavioural based questions to assess your skills and experience against the key criteria for the role. Behavioural questioning is used so that we can draw out specific relevant examples from your previous experience. So make sure you prepare for these behavioural questions and think about comparable work that you have done which you can discuss during the interview. For many of our positions, there will be a two-stage interview process to ensure the right people have met you and had an opportunity to assess your experience. This is also to give you an opportunity to reflect, ask questions and ensure the job is right for you.

4. Background check

We strongly believe in protecting the safety and well-being of children and vulnerable communities and take child protection very seriously. All employees will undergo reference checks with a minimum of two previous employers. Your referees should be people you have reported to in a work environment. They should not be family, friends, colleagues or peers. Please check that your referees are comfortable in providing a reference for you before providing us with their details. You will also need to undertake a National Police Clearance and a Working with Children Check as a condition of employment.

5. Job offer

We will make you a job offer if you have been successful and passed all checks. If you are unsuccessful at any stage of the process we will notify you.

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Applying for a job

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Applying for a job: helpful tips

It’s important to present yourself appropriately when applying for a job. Ensure you have researched the organisation, the position and considered how you will communicate your most relevant skills and experience. Check out our application tips to help you.

1. Do your research

Before you apply, make sure you really understand SSI. Take some time to go through our website and understand who we are, including our values and what we do, to ensure we are the right fit for you.

2. Write a stand out cover letter

We want to know you can do the job you are applying for. Carefully consider the key responsibilities and criteria and demonstrate your experience as it relates to the job.  Refer to the “About You” section of the job ad for the criteria you need to address in your cover letter. The better you do this the more likely you are to be shortlisted.  It may be difficult for us to see how your experience relates to the job so make sure you make the links clear by providing examples from your previous experience.

3. Write a strong resume

Your cover letter and resume is the first impression we have of you. Make sure you carefully read the job ad and include in your resume where you have relevant experience and skills. Attention to detail is very important so proof read your resume and make sure all information is correct.
Your resume should not only outline your education and work history, but can also point to specific projects you’ve worked on or awards you’ve won. Information to include on your resume includes:

  • Your current contact information, including your full legal name (as per your passport or birth certificate), phone number, mailing address, and email address.
  • Your educational background. List the tertiary institutions you have attended (beginning with your most recent), the year you attended, and any degrees or certificates earned. You may opt to include your course of study.
  • Your work history including dates (month and year) of employment, the company name and location, your title, and a brief description of your responsibilities and achievements.
  • Your relevant skills. This is your opportunity to list all the skills you have acquired through your career.

4. Share something about yourself

We recognise our people are more than just their skills and experience and would love to know more about you; your motivations, interests and achievements. We are passionate about social justice and are very proud of our diverse, inclusive workforce. We encourage our people to bring their whole selves to work.

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Benefits

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Careers FAQ

Diversity and Inclusion Logo depicts humans from muti-cultural origins - blue, light blue and white figures on a blue circular background

At SSI diversity and inclusion is at our heart. We offer diverse programs and initiatives and work with diverse clients and communities.

We recognise that harnessing individual differences and building an inclusive environment where everyone can thrive, helps:

  • bring out the best in our people and our organisation
  • better support the clients and communities we work with

Therefore, workplace inclusion is important to us. It supports wellbeing and helps our people experience a sense of belonging. Inclusion at SSI is about having an environment where everyone can be their best unique self at work. It is where people are welcomed, respected and valued for the perspectives and capabilities they bring and the contribution they make.

Our diversity

We have a diverse workforce, with approximately 70% of staff identifying as being culturally and linguistically diverse, and two-thirds of staff being female. We also capitalise on our strength in cultural and linguistic diversity to embrace diversity in all its forms.

We have been focused on building our awareness and confidence internally in three areas:

  • Disability – We were one of the first NGOs in Australia to achieve the Disability Confident Recruiter status through Australian Network on Disability. See here for further information: https://www.and.org.au/pages/disability-confident-recruiter.html
  • Gender and sexual diversity – We have a working group that has developed staff training and held various events to increase staff awareness and grow our ability to support clients.
  • Aboriginal and Torres Strait Islander cultures and peoples – We are developing our first Reconciliation Action Plan, and are growing our understanding of Aboriginal and Torres Strait Islander communities.

Recognition

Our efforts to foster greater workforce inclusion saw SSI win the Inclusive Workplace Award at the Australian Human Resources Institute Awards 2019.

Our CEO was named one of the Australian Financial Review’s Women of Influence 2018 in the diversity and inclusion category. 

Staff resources, learning and events

We offer a range of opportunities to engage staff on topics aligned with inclusion and diversity:

  1. Culturally Responsive Practice training is mandatory for all staff (also offered externally on a fee for service basis)
  2. Staff events recognise and build awareness around different topics, including National Reconciliation Week, International Day Against Homophobia, Biphobia, Intersexism and Transphobia (IDAHOBIT), Wear it Purple Day and International Day of People with Disability
  3. Staff can access resources, research and external events through our memberships with the following not-for profit leading member-based organisations:
  4. Diversity Council Australia, supports organisations and delivers practical research across all aspects of workplace diversity and inclusion
  5. Australian Network on Disability, supports organisations improve workplace inclusion and accessibility for people with disability
  6. Pride in Diversity, support organisations improve LGBTIQ+ workplace inclusion

SSI staff holding 'We stand with the LGBTI community' and 'We stand with our LGBTI team mates' signs

 

flexibility for lifestyleFlexible Working Arrangements including a Fortnightly Rostered Day Off. At SSI we reward full-time staff with a nine- day working fortnight. That means you work a four day week every second week. SSI also offers employees flexible working hours, including variable start and finish times to suit your personal commitments.

Several of our organisation’s offices also have rooms provided for prayer, quiet time and breastfeeding.

Icon drawing of cash notesAs SSI is a not-for-profit organisation, our employees are eligible to receive a number of tax-free benefits through salary packaging arrangements that can increase your net take-home pay.

Salary packaging is an entitlement granted by the Federal Government to workers in Public Benevolent Institutions, allowing you to take part of your income as a tax-free benefit and get more money in your take home pay.

SSI employees can also access discounts on items such as dining out, holiday accommodation and car packaging.

Icon drawing of hand holding personAt SSI we are committed to your personal and professional growth. We have a wide range of in-house programs and training available to staff. We encourage growth through continuous on-the-job development.

Icon drawing of an appleSSI proactively supports the health and wellbeing of its staff. We are cultivating a mindful workplace which values respect, work-life balance, focusing on what is important and active listening.

The SSI Be Well program is our unique wellness program. This strengths-based program offers an extensive range of professional development training, which spans stress management, communications skills, personal productivity and healthy lifestyle choices. The science of mindfulness is at the heart of the program.

Icon drawing of a magnifying glass around a personSSI offers a free confidential, impartial and professional counselling and coaching service that can assist employees to overcome work and/or personal issues that may be impacting wellbeing, morale and productivity.

Icon drawing of an award ribbonPeople working with SSI — whether paid or as volunteers — are expected to act in a manner consistent with SSI values and carry out their responsibilities professionally and ethically. These expectations are set out in our Code of Conduct.

The Code of Conduct has been developed in accordance with SSI values and sets out how SSI expects all Board directors, employees, volunteers and people representing the organisation, to behave in the workplace and with external stakeholders — such as clients, government agencies, service partners and suppliers. All people in these roles need to know the responsibilities and obligations relating to their work and to comply.

Everyone is responsible for understanding and adhering to the Code of Conduct. A copy will be made available to employees.

Icon drawing of a person reading a bookAt SSI we offer a range of career opportunities to suit people of varying skill levels and experience.

SSI is committed to developing a diverse workforce and applying the principles of equity, fairness and transparency to all recruitment, selection and appointment processes. As an Equal Opportunity organisation we encourage people of all backgrounds to apply for vacancies listed on the SSI employment page.

When applying for a position at SSI, please submit your resume and cover letter ensuring you have addressed the selection criteria. Successful candidates will be contacted directly by the Recruitment Team to proceed to the next stage.


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FAQs

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Q: What is LiveHire?

A: LiveHire is the only way to apply for jobs at SSI. LiveHire is the platform we use to recruit new employees. When you create a profile, you can edit and update your details at any time. This ensures that we always know about your most current skills and experience so that we can match you to jobs at SSI. It also enables us to manage all communication with you and keep you updated from the application stage right through to making a job offer. Through LiveHire you can either apply for a specific advertised position or join our Talent Community.

Q: Why should I join the SSI Talent Community?

A: Joining our Talent Community means you are expressing an interest in working for us in the future and we can search your profile. The SSI Talent Community is the first place we check when we have a position to recruit. A well-written and informed profile means that you stand out and may go straight to the top of our list of candidates. Be honest and detailed so we can quickly evaluate your profile and CV. Join our SSI Talent Community

Q: How do I know that my application has been received?

A: There are a few ways to check your application has been received:

  1. Log in to your LiveHire account and click on "Job Applications". All jobs you have applied for will be here.
  2. Click on the job in the list of vacancies on our careers site. If you have applied, it will tell you the date your application for this job was submitted.
  3. If you have set up your profile to allow us to communicate with you via SMS, you will receive an SMS confirming that your application as been received.

Q: I have submitted my application, but how do I upload a new CV?

A: Login to your profile and upload your new CV. We will be notified once this is updated.

Q: Can I apply for the same job twice?

A: There’s no need. Once you’ve created your profile, you’re part of our Talent Community. You will be notified of future available roles and be given the opportunity to apply if you wish

Q: I can’t find anything I am interested in at the moment. Can I send my CV somewhere so that I can be considered for future roles?

A: Even better… simply join our Talent Community (hyperlink). We can easily get in touch once you create a detailed profile and uploaded your CV. Joining our community puts you first in line when an opportunity arises that suits your skills and experience.

Q: How long after submitting my application will I hear from SSI?

A: We aim to respond to you as quickly as possible and you will hear from us as soon as there is an update on your application. 

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Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.