Welcome to SSI Local Area Coordination

Local Area Coordination

Settlement Services International (SSI) is partnered with the National Disability Insurance Agency (NDIA) to deliver Local Area Coordination Services in NSW.

As a Local Area Coordinator (LAC), SSI supports people aged 7 - 64 to access the National Disability Insurance Scheme (NDIS) and other mainstream services in the community.

Find out if you are eligible for NDIS support

Call 1800 960 975 between 9.30am - 4.30pm, Monday - Friday or email ssilac@ndis.gov.au for assistance.

Areas we cover 

SSI delivers Local Area Coordinator services to residents in the following areas in NSW:

If you require any assistance or additional information, please contact the SSI LAC Intake Team on 1800 960 975 or email at ssilac@ndis.gov.au

SSI LACs are here to help you:

  • Human brain

    Understand, access and navigate the NDIS with confidence

  • Pen and paper

    Create, implement and review NDIS plans for eligible participants

  • Dots connected together

    Connect with local support networks in your community

  • Person reading a book

    Understand how the NDIS works with other government services including education, health and transport

  • Headset

    Find the support you need from your local community

Supporting you along your NDIS Journey

Your NDIS journey

Your LAC will help you to:

  1. Understand and access the NDIS Read more

  2. Create your first NDIS plan
    Read more

  3. Implement your plan
    Read more

  4. Review your plan
    Read more

  5. Revise and renew your plan
    Read more

LAC - Section 7 - Providing support, empowering communities

Providing support, empowering communities

Whether or not you're eligible to receive NDIS support, SSI Local Area Coordinators and Information, Linkages and Capacity Building (ILC) Consulants can help build the skills and knowledge of participants, families and carers to connect with mainstream services and community support networks.

Through our helpful resources, guides and workshops, we work alongside community networks and services to resource, inform and build the capacity of local businesses and organisations to be more responsive to the needs of people with disability.

Who we are

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

Since 2014, SSI has supported people with disability, their families and carers through a number of community based initiatives such as Ability Links and Ignite Ability® Small Business Start ups. We bring extensive knowledge in delivering disability services across NSW through our staff and participant expertise and their connections to local communities.

With a predominantly bilingual and cross-cultural workforce, speaking more than 90 different languages, our services are tailored to individuals and families to capitalise on their strengths, identify their priorities and meet their current and future needs.

We work alongside all diverse communities including people from Aboriginal & Torres Strait Islander, Culturally and linguistically diverse and LGBTQIA+ backgrounds.

LAC - Section 8 - Who we are
LAC - Section 9 - Contact us

Contact us

To find out more about SSI’s LAC services contact us via email or phone: 


1800 960 975


For general enquiries: ssilac@ndis.gov.au


If you have any questions or enquires specifically about the NDIA and not LAC please contact the NDIA Contact Centre on 1800 800 110

If you are experiencing a medical emergency, please dial 000

If you are having thoughts of suicide, please call Lifeline on 13 11 14 


Frequently Asked Questions

Check out our helpful list of Frequently Asked Questions (FAQs)


Feedback, complaints and compliments

Your feedback is important to us. Whether it’s a complaint, compliment or a suggestion on how we can improve our service, we want to hear from you.