Self-reflective learning guide

This guide is designed for individuals who want to deepen their understanding of forced marriage, domestic servitude and labour exploitation through personal reflection. With each video there is a section with reflective questions, law, and information about support services.

Download guide

Download the guide for step-by-step instructions on how to use the videos.

Strategies for Modern Slavery Program – individual learning guide
Strategies for Modern Slavery Program – individual learning guide

This guide is for individuals to watch the films independently and engage in thoughtful reflection using the accompanying discussion questions provided under each story. 

You can also download the individual topic sections to focus on one topic at a time.

Play videos

Explore topics:

What does labour exploitation look like?

Showing 1 of 1 program resources

What does forced marriage look like?

Showing 1 of 1 program resources

What does domestic servitude look like?

Showing 1 of 1 program resources

Questions about these resources?

Facilitator guide for leading group sessions in community settings

There are three story-based videos that have been developed to raise awareness and break down complex information on forced marriage, domestic servitude, and forced labour into simple relatable information. These story-based videos present these issues in a way that allows for ‘othering’, yet foster a sense of empowerment through awareness, education, and meaningful engagement aimed at challenging and disrupting harmful norms and practices.

Each video has natural community discussion points where the facilitator pauses to hold a discussion and reflection with the participants.

Each video comes with a complete guide of questions to support discussion after each scene.

Download guide

Download the guide for step-by-step instructions on how to use the videos.

Strategies to Prevent Modern Slavery Program – group learning guide
Strategies to Prevent Modern Slavery Program – group learning guide

This guide provides guidance in delivering community education sessions through audio-visual stories that explore three forms of modern slavery.

You can also download the individual topic sections to focus on one topic at a time. 

Play videos

Explore topics:

What does labour exploitation look like?

Showing 1 of 1 program resources

What does forced marriage look like?

Showing 1 of 1 program resources

What does domestic servitude look like?

Showing 1 of 1 program resources

Questions about these resources?

Building a bright future for the Logan community

Planned for completion in mid-2026, the Logan Hub is a purpose-built facility jointly funded by SSI and the Queensland Government to create new economic opportunities for Logan City residents.

The Hub aims to revolutionise the landscape of community infrastructure by establishing a central place that connects people with services, opportunities and support, leading to positive economic contributions and change in the Logan community.

Snapshot: New Hub to uplift Logan's economic potential

  • A new, first of its kind ‘Economic Hub’ to be built in the heart of Logan Central, Queensland.
  • $15 million, 2600sqm community infrastructure, over four levels.
  • All-in-one facility for job seekers and employers to access better opportunities, and tap into a skilled workforce, increasing overall economic participation.
  • Construction completed by mid-2026.

A birds eye view of the Logan Hub building site ready for concrete pour An aerial view of the Logan Hub building site An aerial view of the Logan Hub building site An aerial view of the Logan Hub building site A sunrise over the Logan Hub building site A birds eye view of the completed concrete pour at the Logan Hub building site
SSI team on Carmody Wall

Community at the heart

Logan’s first purpose-built Hub will offer locals a range of employment and education programs. It will also provide access to community services and give participants support through wrap-around referral pathways.Designed with the most up-to-date features and facilities, this inspiring space will be a central hub for the diverse communities of Logan, including the many individuals and families from Culturally and Linguistically Diverse (CALD) backgrounds, First Nations backgrounds, those seeking support, and the long-term unemployed.
SSI Team with builders
Logan Hub Render

Logan’s new hub will include

  • Employment and training programs
  • Training and interview rooms
  • Co-working spaces
  • Bookable community meeting rooms
  • Break-out spaces
  • Study centre
  • Business incubator space or social enterprise shopfront
  • Community-based function centre, and
  • Café and retail opportunities

Share the space, share the impact

We’re looking for passionate partners who want to:

  • Deliver programs or co-locate services that strengthen our community
  • Lease space for your social enterprise or community-focused business
  • Collaborate on funding applications and innovation projects that amplify our collective impact

Naming the Hub

The name of the Hub will be chosen by the community it serves. Advisory group members will speak with their communities to gather ideas, and all suggestions will be carefully reviewed. Together, we’ll create a shortlist and share the final choice with the community. This way, the Hub’s name will reflect Logan’s spirit, identity and shared vision for the future.

Pathway to the Logan Hub

1
Construction starts: ground-breaking ceremony
2
Construction progress: laying foundations and first 100 days event
3
Topping ceremony
4
Partnership and leasing Expressions of Interest open
5
Community Advisory Groups established
6
Community and Service Providers Engaged for Leasing
7
Practical completion
8
Hub opens to community

Frequently asked questions

What is the Logan Hub?

The Logan Hub will be a new community and economic space where people can access jobs, training, education, business opportunities and community support, all in one welcoming location. 

Who is leading the project?

The Hub is being developed by (SSI) in partnership with the Queensland Government, working closely with local organisations and the Logan community. 

When will the Hub open?

The Hub is planned to open in mid-2026. Updates on construction and milestones will be shared on this page. 

What will the Hub include?

The Hub will feature co-working and training spaces, interview and meeting rooms, a study centre, social enterprise and retail opportunities, a childcare facility for those using Hub services, community function areas and a café. 

Who can use the Hub?

The Hub will be open to everyone in the Logan community including families, job seekers, young people, small businesses, and multicultural communities. 

Can my organisation or business be part of the Hub?

Yes. Expressions of Interest are open for organisations interested in collaborating, running programs or offering services within the Hub. You can learn more about collaboration opportunities and submit and expression of interest here

How will the Hub support local jobs?

The Hub will provide training, employment and small business support programs – helping people build skills, connect with employers and access new opportunities. 

Will there be spaces for community events?

Yes. The Hub will include bookable meeting and function spaces for community groups, workshops and events. 

Where can I find updates or get in touch?

The latest updates on the Hub will be posted on this page. For any other enquiries or questions you can get in touch at loganhub@ssi.org.au

Contact us

For any enquiries or questions please get in touch with us at loganhub@ssi.org.au.

The development of the Logan Hub was developed with the support of the Queensland Government’s Community Infrastructure Investment Partnership (CIIP) program in association with SSI.

ਇੱਕ NDIS ਭਾਗੀਦਾਰ ਵਜੋਂ ਆਪਣੇ ਅਧਿਕਾਰਾਂ ਬਾਰੇ ਜਾਣੋ

ਇਸ ਐਨੀਮੇਟਡ ਵੀਡੀਓ ਵਿੱਚ, ਜਾਣੋ ਕਿ NDIS ਭਾਗੀਦਾਰ ਆਪਣੀਆਂ ਸਹਾਇਤਾਵਾਂ ਜਾਂ ਸੇਵਾਵਾਂ ਬਾਰੇ ਕਿਵੇਂ ਫੀਡਬੈਕ ਦੇ ਸਕਦੇ ਹਨ। ਸਾਰਾ ਦੀ ਕਹਾਣੀ ਨੂੰ ਇੱਕ ਉਦਾਹਰਨ ਵਜੋਂ ਵਰਤਦੇ ਹੋਏ, ਅਸੀਂ ਤੁਹਾਨੂੰ ਕਦਮ ਡਰ ਕਦਮ ਇਹ ਦੱਸਾਂਗੇ ਕਿ ਆਪਣੇ ਸੇਵਾ ਪ੍ਰਦਾਤਾ ਨਾਲ ਚਿੰਤਾਵਾਂ ਕਿਵੇਂ ਉਠਾਉਣੀਆਂ ਹਨ, ਵਕਾਲਤ ਸਹਾਇਤਾ ਕਿਵੇਂ ਲੱਭਣੀ ਹੈ, ਅਤੇ NDIS ਕਮਿਸ਼ਨ ਨੂੰ ਰਸਮੀ ਸ਼ਿਕਾਇਤ ਕਿਵੇਂ ਕਰਨੀ ਹੈ। ਗੁਣਵੱਤਾ ਦੇਖਭਾਲ ਪ੍ਰਾਪਤ ਕਰਨ ਲਈ ਆਪਣੇ ਅਧਿਕਾਰਾਂ, ਸਮੱਸਿਆਵਾਂ ਨੂੰ ਹੱਲ ਕਰਨ ਲਈ ਉਪਲਬਧ ਤਰੀਕਿਆਂ, ਅਤੇ ਲੋੜ ਪੈਣ ‘ਤੇ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਤੱਕ ਪਹੁੰਚ ਕਰਨ ਦੇ ਤਰੀਕਿਆਂ ਨੂੰ ਸਮਝੋ। ਜੇਕਰ ਤੁਸੀਂ ਕਦੇ ਵੀ ਅਸੁਰੱਖਿਅਤ ਮਹਿਸੂਸ ਕਰਦੇ ਹੋ ਜਾਂ ਤੁਹਾਡੀਆਂ ਲੋੜਾਂ ਪੂਰੀਆਂ ਨਹੀਂ ਹੁੰਦੀਆਂ ਹਨ, ਤਾਂ ਆਵਾਜ਼ ਉਠਾਉਣ ਤੋਂ ਨਾ ਝਿਜਕੋ —ਮੱਦਦ ਉਪਲਬਧ ਹੈ।

Person with disability and their support worker

ਇੱਕ NDIS ਭਾਗੀਦਾਰ ਵਜੋਂ ਫੀਡਬੈਕ ਕਿਵੇਂ ਦੇਣੀ ਹੈ | ਤੁਹਾਡੇ ਅਧਿਕਾਰਾਂ ਦੀ ਵਿਆਖਿਆ ਕੀਤੀ ਗਈ ਹੈ

ਇਸ ਐਨੀਮੇਟਡ ਵੀਡੀਓ ਵਿੱਚ, ਜਾਣੋ ਕਿ NDIS ਭਾਗੀਦਾਰ ਆਪਣੀਆਂ ਸਹਾਇਤਾਵਾਂ ਜਾਂ ਸੇਵਾਵਾਂ ਬਾਰੇ ਕਿਵੇਂ ਫੀਡਬੈਕ ਦੇ ਸਕਦੇ ਹਨ। ਸਾਰਾ ਦੀ ਕਹਾਣੀ ਨੂੰ ਇੱਕ ਉਦਾਹਰਨ ਵਜੋਂ ਵਰਤਦੇ ਹੋਏ, ਅਸੀਂ ਤੁਹਾਨੂੰ ਕਦਮ ਡਰ ਕਦਮ ਇਹ ਦੱਸਾਂਗੇ ਕਿ ਆਪਣੇ ਸੇਵਾ ਪ੍ਰਦਾਤਾ ਨਾਲ ਚਿੰਤਾਵਾਂ ਕਿਵੇਂ ਉਠਾਉਣੀਆਂ ਹਨ, ਵਕਾਲਤ ਸਹਾਇਤਾ ਕਿਵੇਂ ਲੱਭਣੀ ਹੈ, ਅਤੇ NDIS ਕਮਿਸ਼ਨ ਨੂੰ ਰਸਮੀ ਸ਼ਿਕਾਇਤ ਕਿਵੇਂ ਕਰਨੀ ਹੈ। ਗੁਣਵੱਤਾ ਦੇਖਭਾਲ ਪ੍ਰਾਪਤ ਕਰਨ ਲਈ ਆਪਣੇ ਅਧਿਕਾਰਾਂ, ਸਮੱਸਿਆਵਾਂ ਨੂੰ ਹੱਲ ਕਰਨ ਲਈ ਉਪਲਬਧ ਤਰੀਕਿਆਂ, ਅਤੇ ਲੋੜ ਪੈਣ ‘ਤੇ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਤੱਕ ਪਹੁੰਚ ਕਰਨ ਦੇ ਤਰੀਕਿਆਂ ਨੂੰ ਸਮਝੋ। ਜੇਕਰ ਤੁਸੀਂ ਕਦੇ ਵੀ ਅਸੁਰੱਖਿਅਤ ਮਹਿਸੂਸ ਕਰਦੇ ਹੋ ਜਾਂ ਤੁਹਾਡੀਆਂ ਲੋੜਾਂ ਪੂਰੀਆਂ ਨਹੀਂ ਹੁੰਦੀਆਂ ਹਨ, ਤਾਂ ਆਵਾਜ਼ ਉਠਾਉਣ ਤੋਂ ਨਾ ਝਿਜਕੋ —ਮੱਦਦ ਉਪਲਬਧ ਹੈ।

Download resources / ਸੰਸਾਧਨ

Brochure / ਬਰੋਸ਼ਰ

    Web version / ਵੈੱਬ ਵਰਜ਼ਨ
    Web version / ਵੈੱਬ ਵਰਜ਼ਨ

    This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.

    ਇਹ ਬਰੋਸ਼ਰ NDIS ਭਾਗੀਦਾਰਾਂ ਦੇ ਅਧਿਕਾਰਾਂ ਦੀ ਜਾਣਕਾਰੀ ਦਿੰਦਾ ਹੈ ਅਤੇ ਦੱਸਦਾ ਹੈ ਕਿ ਉਹ ਕਦਮ-ਦਰ-ਕਦਮ ਕਿਵੇਂ ਫੀਡਬੈਕ ਦੇ ਸਕਦੇ ਹਨ।

Social Media / ਸੋਸ਼ਲ ਮੀਡੀਆ

ដឹងពីសិទ្ធិរបស់អ្នកក្នុងនាមជាអ្នកចូលរួម NDIS

នៅក្នុងវីដេអូព័ត៌មាននេះ យើងរុករក សិទ្ធិនានារបស់អ្នកចូលរួម NDIS នៅក្នុង ការទទួលបានការគាំទ្រ និងសេវានានា។ ស្វែងយល់ពីសមត្ថភាពរបស់អ្នកក្នុងការធ្វើជម្រើស ទាក់ទងនឹងផែនការ NDIS របស់ អ្នក ផ្ដល់មតិកែលម្អ និងដោះស្រាយ បញ្ហា ណាមួយជាមួយអ្នកផ្ដល់សេវាកម្មនានា។ វីដេអូនេះរំលេចពីសារៈសំខាន់នៃការ
និយាយចេញ និងរបៀបចូលប្រើ ការគាំទ្រភាសា ប្រសិនបើត្រូវការ។ ស្វែងយល់ពីដំណើរការដែលមានភាពសម្ងាត់ និងមានសុវត្ថិភាពសម្រាប់មតិកែលម្អ ការធានាថាសំឡេងរបស់អ្នកត្រូវបានគេ
ស្តាប់ឮ តាមរបៀបមួយដែលយុត្តិធម៌ និងមានការគោរព។

Person with disability and their support worker

របៀបផ្ដល់មតិកែលម្អក្នុងនាមជាអ្នកចូល រួម NDIS | សិទ្ធិរបស់អ្នកត្រូវបានពន្យល់

នៅក្នុងវីដេអូជីវចលនេះ ស្វែងយល់ពី របៀបដែលអ្នកចូលរួម NDIS អាចផ្ដល់ មតិកែលម្អលើការគាំទ្រ ឬសេវានានា របស់ពួកគេ។ ប្រើរឿងរ៉ាវរបស់ Sara ជាឧទាហរណ៍ យើងនឹងណែនាំអ្នកតាម រយៈជំហាននានាដើម្បីលើកឡើងពីការព្រួយបារម្ភទាក់ទងនឹងអ្នកផ្ដល់សេវារបស់អ្នក របៀបស្វែងរកការគាំទ្រខាងការតស៊ូមតិ និងរបៀបធ្វើពាក្យបណ្ដឹងផ្លូវការទៅគណៈកម្មការ NDIS។ យល់ពីសិទ្ធិរបស់អ្នកចំពោះ ការថែទាំមានគុណភាព ជម្រើសដែលមាន ដើម្បីដោះស្រាយបញ្ហា និងរបៀបចូលប្រើ ជំនួយភាសា នៅពេលត្រូវការ។ ប្រសិនបើ អ្នកអ្នកធ្លាប់មានអារម្មណ៍មិនមាន
សុវត្ថិភាព ឬតម្រូវការរបស់អ្នកមិនបាន បំពេញ សូមកុំស្ទាក់ស្ទើរក្នុងការនិយាយ ចេញ—ជំនួយអាចរកបាន។

Download resources / ធនធាននានា

Brochure / សខិត្តប័ណ្ណ

    Web version / កំណែវិប
    Web version / កំណែវិប

    This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.

    ខិត្តប័ណ្ណនេះពណ៌នាអំពីសិទ្ធិរបស់អ្នកចូលរួម NDIS និងចែងពីរបៀបដែលពួកគេអាចផ្ដល់មតិកែលម្អបានជាជំហានៗ។

Social Media / ប្រព័ន្ធផ្សព្វផ្សាយសង្គម

NDIS کا استعمال کرنے کے طور پ ر اپنے حقوق جانیں

اس معلوماتی ویڈیو میں، ہم سپورٹ اور خدمات تک رسائی کے حصول کے حوالے سے NDIS استعمال کرنے والوں کے حقوق کے بارے میں بات کرتے ہیں۔ اپنے NDIS پلان کے بارے میں انتخاب کرنے کی اپنی صلاحیت کے بارے میں جانیں، رائے فراہم کریں، اور سروس پرووائیڈرز کے ساتھ کوئی بھی مسئلہ حل کریں۔ ویڈیو آواز اٹھانے کی اہمیت کو اجاگر کرتی ہے اور یہ کہ ضرورت پڑنے پر زبان کی مدد تک کیسے رسائی حاصل کی جائے۔ رائے دینے کے لیے ہمارے رازدارنہ اور محفوظ عمل دریافت کریں، اور یقینی بنائيں کہ آپ کی آواز احترام اور انصاف کے ساتھ سنی جائے۔

Person with disability and their support worker

NDIS استعمال کرنے کے طور پر رائے کیسے دی جائے | آپ کے حقوق کی وضاحت

اس اینیمیٹڈ ویڈیو میں جانیں کہ NDIS کا استعمال کرنے والے کس طرح اپنی سپورٹ یا خدمات پر رائے دے سکتے ہیں۔ سارہ کی کہانی کو ایک مثال کے طور پر استعمال کرتے ہوئے، ہم آپ کی رہنمائی کریں گے کہ آپ اپنےسروس سروس پرووائیڈر کے ساتھ خدشات کیسے اٹھائیں، وکالت کی حمایت کیسے حاصل کریں، اور NDIS کمیشن کو باضابطہ شکایت کیسے کریں۔ معیاری دیکھ بھال کے اپنے حقوق، مسائل کو حل کرنے کے لیے دستیاب اختیارات، اور ضرورت پڑنے پر زبان کی مدد تک رسائی کے طریقہ کار کو سمجھیں۔ اگر آپ کبھی غیر محفوظ محسوس کرتے ہیں یا آپ کی ضروریات پوری نہیں ہوتی ہیں، تو بات کرنے میں ہچکچاہٹ محسوس نہ کریں — آپ کے لیے مدد دستیاب ہے۔

Download resources / وسائل

Brochure / روشر

    Web version / ویب ورژن
    Web version / ویب ورژن

    This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.

    یہ بروشر NDIS کے شرکاء کے حقوق کی وضاحت کرتا ہے اور مرحلہ وار یہ بتاتا ہے کہ وہ رائے کیسے دے سکتے ہیں۔

Social Media / سوشل میڈیا

Biết Quyền hạn của Bạn khi là Người tham gia NDIS

Trong đoạn video thông tin này, chúng ta sẽ khám phá quyền hạn của người tham gia chương trình NDIS trong việc tiếp cận các dịch vụ và hỗ trợ. Tìm hiểu về khả năng đưa ra các lựa chọn liên quan đến kế hoạch NDIS của bạn, cung cấp ý kiến phản hồi và giải quyết mọi vấn đề với nhà cung cấp dịch vụ. Đoạn video này nhấn mạnh tầm quan trọng của việc lên tiếng và cách tiếp cận hỗ trợ ngôn ngữ nếu cần. Khám phá quy trình cung cấp ý kiến phản hồi an toàn và bảo mật, để đảm bảo ý kiến phản hồi của bạn được lắng nghe một cách công bằng và được tôn trọng.

Person with disability and their support worker

Cách để cung cấp Ý kiến Phản hồi khi là Người tham gia NDIS

Trong đoạn video hoạt hình này, hãy tìm hiểu cách người tham gia NDIS có thể đưa ra ý kiến phản hồi về các dịch vụ hoặc hỗ trợ của họ. Lấy câu chuyện của Sara làm ví dụ, chúng tôi sẽ hướng dẫn bạn các bước để nêu lên mối quan ngại của bạn với nhà cung cấp dịch vụ, cách tìm kiếm sự hỗ trợ và cách khiếu nại chính thức lên Ủy ban NDIS. Hiểu rõ quyền hạn của bạn để được nhận sự chăm sóc có chất lượng, lựa chọn các phương án để giải quyết vấn đề và cách tiếp cận dịch vụ hỗ trợ ngôn ngữ khi cần. Nếu bạn cảm thấy không an toàn hoặc nhu cầu của bạn không được đáp ứng, đừng ngần ngại lên tiếng—chúng tôi luôn sẵn sàng trợ giúp.

Download resources / Nguồn tài Liệu

Brochure / Tờ rơi

    Web version / Phiên bản web
    Web version / Phiên bản web

    This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.

    Tờ rơi này mô tả các quyền lợi người tham gia NDIS và nêu rõ cách họ có thể đóng góp ý kiến phản hồi từng bước.

Social Media / Phương tiện truyền thông xã hội

Know your rights as an NDIS participant

In this informative video, we explore the rights of NDIS participants in accessing supports and services. Learn about your ability to make choices regarding your NDIS plan, provide feedback, and resolve any issues with service providers. The video highlights the importance of speaking up and how to access language support if needed. Discover the confidential and safe process in place for feedback, ensuring your voice is heard in a fair and respectful manner.

Person with disability and their support worker

How to give feedback as an NDIS participant

In this animated video, learn how NDIS participants can provide feedback on their supports or services. Using Sara’s story as an example, we’ll guide you through the steps to raise concerns with your service provider, how to seek advocacy support, and how to make a formal complaint to the NDIS Commission. Understand your rights to quality care, the options available to resolve issues, and how to access language assistance when needed. If you ever feel unsafe or your needs are not met, don’t hesitate to speak up—help is available.

Open the stakeholder kit

Stakeholder Kit
Stakeholder Kit

This stakeholder pack was developed to help NDIS providers, peaks and the sector to circulate and raise awareness about the rights of NDIS participants, especially amongst those from culturally and linguistically diverse (CALD) backgrounds. Stakeholders can use the information, guidance and resources available and strengthen feedback and complaints pathways, while promoting the rights of NDIS participants.

Resources

Brochure

Social Media

About SHER

Safe, Healthy and Empowered Relationships (SHER) is a Domestic and Family Violence behaviour intervention program for men who speak Dari, Swahili, Samoan and Karen, and are living in Logan, Ipswich, Brisbane, Gold Coast or Moreton Bay.

The goal of this program is to increase safety for women and children by providing men an opportunity to take accountability for their actions recognising the harm their violence and behaviour choices are having on family.

This program helps you:

  • Build effective ways to handle difficult situations without conflict
  • Take responsibility for your actions and impact on others
  • Build healthy family relationships as a father and husband

How we can help

This program is for men who:

  • come from an Afghan Dari, Swahili, Samoan and Karen speaking backgrounds living in Logan, Ipswich, Brisbane, Ipswich, Gold Coast, or Moreton Bay
  • are concerned about how their behaviour affects their family
  • are ready to make positive changes in their relationships

The SHER program can help to:

  • Understand the difference between unhealthy and healthy relationships
  • Build new ways to handle difficult situations
  • Take accountability for your actions to build a safer home for your family
  • Build better connections with those you care about

Program structure

Individual support phase

  • One-hour weekly sessions
  • Private discussions with a skilled bi-cultural workers
  • Opportunity to discuss your specific situation
  • Prepare for group work in a comfortable, private setting
  • Explore new perspectives on family relationships
  • Build strategies for creating a safer home environment

Group program phase (16 weeks)

  • Weekly sessions
  • Closed group format (same participants throughout the program)
  • Learn from and support other men in similar situations
  • Develop practical skills for positive change

Sessions take place every Thursday evening for 16 weeks, 6 – 8pm commencing April 2025
Gould Adams Community Centre, 558-662 Kingston Road, Kingston

Getting help

If you or someone is in immediate danger, please call Triple Zero (000) for emergency services.

If you are subjected to or impacted by sexual violence, know someone who is, or are triggered by this content and would like to access support, please contact:

  • 1800 RESPECT – Call 1800 737 732, text 0458 737 732, chat online or video call via their website for confidential domestic, family and sexual violence counselling information and support services
  • DV Connect – Call 1800 811 811 for immediate support with crisis transport and accommodation in QLD
  • Lifeline – Call 13 11 14
  • 99 Steps07 3412 8282 or 99steps@ssi.org.au for women from CALD backgrounds living in Logan/Beenleigh experiencing DFV. Support includes information, advice, case work support and referral

Program Update: Temporary pause on Expressions of Interest

Due to a high volume of applications, the Health Support Navigation Service (HSNS) will temporarily pause new Expressions of Interest (EOI’s) from 2 February. The EOI form will reopen on 4 May when new referrals will resume. This short pause will allow our team to focus on supporting people who have already applied, ensuring we continue to provide timely, person-centred assistance without extended wait times. We appreciate your understanding and we are grateful to be supporting so many community members who need help navigating the healthcare system.

About Health Support Navigation Service

The service supports individuals from CALD and refugee populations, and those who are homeless or at risk of homelessness to have better access to primary health care in South Western Sydney Region

There is a critical need for improved service navigation to support better primary healthcare outcomes for CALD, refugee, and homeless communities. Many face barriers such as limited culturally appropriate services, low health literacy, stigma, and financial or mental health challenges. With the right care and support, people can more easily navigate the system and access the healthcare they need.

Who is this for?

People who are eligible for the service include those who:

  • are residents of the South Western Sydney (SWS) Local Government Areas (LGA’s) of: Bankstown-Canterbury, Fairfield, Liverpool, Campbelltown, Camden, Wollondilly, Wingecarribee.
  • are refugees or asylum seekers
  • are experiencing homeless or are at risk of homelessness
  • are from culturally and linguistically diverse backgrounds who were born overseas and usually speak a language other than English at home

What we do

Eligible participants receive:

 

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Short term goal-focused support services provided through a navigator

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Access to language translation and transport services depending on individual needs

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Connection to community health services such as GPs, specialists, and other healthcare professionals , and referrals to local community health supports across the 7 eligible LGA’s

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Individualised care plans and personal support service

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Assistance with the application of a Medicare card for eligible clients

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Access to financial support to cover gaps fees and approved treatment costs

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Individualised care plans and coordination tailored to clients specific health needs for a maximum of three months

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Access to preventative health care

Type of medical services costs covered

  • GP visits
  • Health checks
  • Pathology
  • Preventative health activities such as vaccinations, cancer screening and STI/BBV testing
  • Wound care
  • Allied health such as speech therapy and podiatry
  • Mental health psychology and/or psychiatry visits
  • Approved medical aids
  • Medical form support

We’re here to help

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Experience

Our service navigators are culturally competent and work professionally and respectfully to deliver trauma- informed care and have qualifications or experience in healthcare.

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Culturally responsive support

We provide a person-centered approach to providing health services that respect and integrates everyone’s cultural and linguistic background into care coordination

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Ongoing support

We work closely with other local service providers, including healthcare and social service organisations, to make appropriate referrals for our clients prior to clients being exited from our program

Partner with us

We’d love to work with your organisation. Partner with us to bring your expertise to those who need it most.

Whether you’re a community health centre, GP clinic experienced with homeless populations, CALD and refugee community organisation, multicultural group, faith leader, or specialist service provider, we invite you to join us on this initiative.

  • Co-host information sessions within your community
  • Address the multifaceted needs of individuals and families within the target populations by facilitating smooth client transfers and referrals
  • Provide your expertise to contribute to a robust referral network to ensure clients can access holistic support – from a range of services, including:
    • CALD and refugee organisations
    • Refugee and asylum seeker support services
    • Homelessness support and services
    • Community health providers and GPs
    • Community and faith groups

Contact us at clientservices@ssi.org.au for more information.

Get in touch

p. 1800 298 474

e. clientservices@ssi.org.au

Where we are

For clients and communities in Campbelltown, Camden, Wingecarribee, and Wollondilly LGAs, please contact us at clientservices@ssi.org.au or call 1800 298 474 to get direct support and guidance

SSI Bankstown

Address: 2/462 Chapel Road, Bankstown NSW 2200, Australia.  
Daily, Monday – Friday
9:00am – 4:30pm

SSI Fairfield

Address: 7 William St, Fairfield NSW 2165, Australia  
Every Thursday
9:00am – 4:30pm

SSI Liverpool

Address: 1/45-47 Scott Street, Liverpool NSW 2170, Australia
Postal address:
PO Box 152, NSW 1871, Liverpool     
Meetings must be booked in advance

Tahmoor Community Centre (direct support for Wollondilly communities)

Address: 6 Harper Cl, Tahmoor NSW 2573    
Wednesday Week 3 monthly
10:00am – 1:00pm

Uniting Community Service Hub (direct support for Campbelltown communities)

Address: 6 Harper Cl, Tahmoor NSW 2573    
Wednesday Week 3 monthly
10:00am – 1:00pm

Liverpool Community Service Hub (direct support for Liverpool communities)

Address: Dr James Pirie Community Centre, 124 Bigge St, Liverpool NSW 2170    
Every second and fourth Wednesday fortnightly.