SSI News Blog

Working with local service providers, Sydney MCS is addressing the lack of adequate information regarding services available to the people it supports within the community.

Jessica Pleitez (Sydney MCS SSP Senior Community Development Officer) and Aiyub Torin (SSI Ability links) work together to see the multicultural community hub initiative succeed.
Jessica Pleitez (Sydney MCS SSP Senior Community Development Officer) and Aiyub Torin (SSI Ability links) work together to see the multicultural community hub initiative succeed.

Its monthly multicultural community hub offers a one-stop-shop for migrant and refugee communities who face a number of barriers, including lack of knowledge of available services in the local area, language barriers, social isolation, cultural shame, and confusion due to the range of overlapping services.

Such problems have been identified in newly arrived refugee and migrant communities as well as among Cultrually and Linguistically Diverse (CALD) individuals who have lived in the area for over five years (outside the settlement period).

Sydney MCS Settlement Services Program staff members have observed protracted wait times for referrals or joint caseworker problem solving.

That can occur due to high workloads or limited resourcing. The result is that newly arrived migrants have limited information about the services available to them.

The Multicultural Community Hub:

  • Provides practical on-the-spot support to CALD communities living in the south-eastern suburbs
  • Provides an open forum for newly arrived community members to ask about how services work and what assistance is available to them in their area
  • Creates a platform for community members to express what services or information is relevant and the ability to cater to this by inviting those services or organisations according to need
  • Fosters community connections and capacity building for CALD community members
  • Generates communication in the community around getting alternative support for problems and potentially generating more referrals to the service in the long term

Assistance provided at the hub includes:

  • Housing NSW
  • Department of Human Services (Centrelink)
  • Australian Taxation Office
  • Resume support
  • NDIS providers
  • Bill assistance/financial support

Success stories

Muhammad Sadiq: How I came to call Australia home

Muhammad Sadiq cooking for people seeking asylum at Community Kitchen.I came to Australia as a refugee in 2009, hoping to find a peaceful place to build a home for my family. Increasing persecution of the Hazara community from which my family and I come meant that our native land, Pakistan, was no longer the safe haven it once had been.

Read more ...