This project is designed to deliver robust choice and control focused outcomes for culturally and linguistically diverse (CALD) people with disability through an approach that draws on their own experiences. SSI will work closely with NDIS participants and providers across NSW, Queensland and Victoria to consult, co-design, test and disseminate resources.

The purpose of this project is to develop resources in Vietnamese, Khmer, Punjabi, and Urdu to:

1. Strengthen NDIS participants’ understanding of their rights and the quality they should expect of NDIS service providers.
2. Improve participant knowledge of how to make a complaint when they are not satisfied with services they receive.
3. Work with NDIS providers to assist in meeting their responsibilities under the NDIS Quality and Safeguarding Framework.
4. Encourage providers to connect, collaborate and form partnerships, share best practice, to strengthen their feedback and complaints pathways and promote participants rights by using the resources developed in this project.

Thank you for your interest in The Rights Path Project (TRPP). If you are a person with disability, speak one of these languages (Vietnamese, Khmer, Punjabi, and Urdu) and are based in Melbourne, Sydney/Newcastle, or Brisbane, please complete this form and our team will be in touch with you.

About the opportunity

You will be working with SSI as a lived experience consultant to help create in language resources to be aware of your rights as a person with disability and share support and service-related feedback.

*As a lived experience consultant, you will be paid for your time and expertise.

Your commitment will look like:

• You will be invited to take part in a 2-hour consultation and 1-2 co-design workshops (2-3 hours each) in person or online.

Or:

• You will be invited to test the developed resources in May 2024 as a member of the Resource Advisory Group.

আপনার নাম সহ আমাদের একটি ইমেল পাঠান এবং নীচের কোন পয়েন্টগুলিতে আপনি আমাদের সহযোগিতা চান তা উল্লেখ করুন৷

1. আপনার প্রোগ্রামে যোগদান করুন
2. প্রোগ্রাম সম্পর্কে আরও জানুন
3. বৃদ্ধাশ্রমে একটি চাকরি পাওয়া

请向我们发送电子邮件，注明您的姓名，以及您希望我们为您在以下哪一方面提供帮助。

1. 加入计划
2. 了解该计划的更多相关信息
3. 在老年护理部门找到一份工作

請將姓名及下列資料以電郵方式傳送，以便我們協助您。

1. 加入個人計劃
2. 了解計劃詳情
3. 覓得長者護理服務方面的工作

अपने नाम के साथ हमें ई-मेल भेजें और यह बताएँ कि निम्नलिखित में से कौन से विषयों के संबंध में आप चाहते/ती हैं कि हम आपकी मदद करें।

1. आपके कार्यक्रम से जुड़ना
2. कार्यक्रम के बारे में और अधिक जानना
3. एजेड केयर (वयोवृद्ध देखभाल) में नौकरी प्राप्त करना

Пратете нѝ имејл со вашето име и презиме, и наведете за кои од следните нешта би сакале да ви помогнеме.

1. Да се вклучам во вашата програма
2. Да дознам повеќе за програмата
3. Да работам во негата на стари лица

हामीलाई तपाईंको नाम सहितको एउटा इमेल पठाउनुहोस् र निम्न कुराहरू मध्ये कुनमा तपाईं हाम्रो मद्दत चाहनुहुन्छ त्यो समावेश गर्नुहोस्।

1. आफ्नो कार्यक्रममा सामेल हुनुहोस्
2. कार्यक्रमबारे थप जान्नुहोस्
3. वृद्ध हेरचाहमा काम गर्नुहोस्

ඔබේ නම සහිත ඊමේල් පණිවුඩයක් එවා පහත දැක්වෙන කරුණු වලින් කවරක් සඳහා ඔබට අපගේ සහාය අවශ්‍ය ද යන්න එහි ඇතුළත් කරන්න.

1. ඔබේ වැඩසටහනට සම්බන්ධ වීමට
2. වැඩසටහන ගැන වැඩිදුර දැන ගැනීමට
3. වියපත් රැකවරණ ක්ෂේත්‍රයේ රැකියාවක් ලබා ගැනීමට

Envíenos un correo electrónico con su nombre e incluya en cuál de los puntos siguientes desea que le ayudemos.

1. Unirme a su programa
2. Saber más sobre el programa
3. Trabajar en el sector de cuidado de adultos mayores

உங்கள் பெயரைக் குறிப்பிட்டு எங்களுக்கு மின்னஞ்சல் அனுப்பவும், அத்துடன் கீழே உள்ள விவரங்களில் எதில் நாங்கள் உங்களுக்கு உதவ வேண்டுமென நீங்கள் விரும்புகிறீர்கள் என்பதைச் சேர்க்கவும்.

1. உங்கள் திட்டத்தில் சேர்வது
2. திட்டத்தைப் பற்றி மேலும் அறிந்து கொள்வது
3. முதியோர் பராமரிப்பில் ஒரு வேலை பெறுவது

Надішліть нам електронного листа з вашим ім’ям та вкажіть, з якими з наведених нижче пунктів ви б хотіли, щоб ми вам допомогли.

1. Долучитися до вашої програми
2. Дізнатися більше про цю програму
3. Влаштуватися на роботу у сфері догляду за літніми людьми

We understand that returning to work after a long time can be a daunting experience. But there’s never been a better time for women to get back into the workforce! We help women from diverse backgrounds to gain confidence and make the most of employment opportunities. 

Are you thinking about returning to work after a long break?  

Our program is designed exclusively for you. We understand the unique challenges that women from diverse backgrounds face, such as childcare responsibilities and language barriers, and we’re here to support you on your employment journey. We provide training, mentorship and pathways to employment opportunities so you can return to work with confidence.  

Are you contemplating a return to the workforce, but the path seems challenging, especially with childcare concerns and language barriers?

With our free program you can receive a custom plan and guidance from career experts to help get you back into the workforce and in a job that’s right for you and your family.  

Our Return to Work program provides targeted support to women in south west Sydney who are looking to re-enter the workforce after an extended break. With a customised career roadmap and flexible support for busy women and mothers, our wraparound support can help you to confidently return to the workforce. 

• A woman, 
• Aged 25-44, 
• Living in south-western Sydney (Liverpool, Fairfield, Campbelltown and Canterbury-Bankstown LGAs),  
• Have been unemployed for an extended time,  
• Looking to return to work with flexible and fulfilling employment?  

Talk to us! Our program is designed exclusively for you. We can help you get job-ready and find your ideal job.  

This program is funded and delivered under the Return to Work Pathways Program by the NSW Government, administered by Women NSW.  

Through the delivery of the government-funded Home Care Workforce Support Program, we work together with stakeholders including aged care providers and registered training organisations (RTOs), among others, to bring the best outcomes for the sector’s workforce and seniors.

We welcome collaboration opportunities that can help grow and upskill the care and support workforce, as well as improve talent retention.

Find out more about how we can work with you in our Partner Brochure:

As part of delivering the Home Care Workforce Support Program (HCWSP) in NSW and the ACT, we have developed the Care Career Passport with the aim to bring a standardisation tool to the care sector.

With this industry first initiative, we want to help aged care providers identify the level of experience of care workers. Our goal is to help you streamline the recruitment process of new support workers.

How the Care Career Passport works

The Care Career Passport consolidates in one place the information that potential employers need to know about a support worker, including where they are at on their career journey.

When a HCWSP participant presents a Care Career Passport, you can have the confidence that they have been screened and vetted by our Participant Services Delivery Officers and have met the following requirements:

• Right to work in Australia
• Police and working with children checks
• Necessary vaccinations
• First-Aid certification

This document also captures other accredited and non-accredited training, including traineeships and/or Certificate III qualifications. In short, the Care Career Passport shows that a potential employee is ready, willing and able to help deliver high-quality care to seniors.

We have included our Care Career Roadmap in this document to inspire workers joining the sector to build a meaningful career by exploring the variety of growth opportunities available.

Our Home Care Staffing Support initiative helps eligible Home Care Providers in NSW and the ACT boost their team in an easier, faster and more affordable way. We have joined forces with National Disability Insurance Scheme (NDIS) registered platform Hireup to connect Home Care Providers with Hireup’s thousands of trained and verified support workers. Eligible Home Care Providers will receive a subsidy from SSI to cover 50% of the wages of casual workers hired through this initiative.

As part of our Home Care Workforce Support Program, we have created a purpose-built facility to provide participants, home care providers and our industry partners with a physical space where they have access to face-to-face support including job application, hands-on training, in-person workshops, a presentation area, a Technology Lab, and everything they need to build a meaningful, long-term career caring for seniors in Australia.

Check out the services available at the Home Care Experience Centre:

We have partnered with Migrant and Refugee Settlement Services organisation, MARSS Australia Inc., to support the delivery of the government-funded Home Care Workforce Support Program in the ACT.

Through this partnership, we are expanding our reach in the ACT and surrounding areas, including Queanbeyan, to help attract new talent into the Home Care sector and to connect further with local Home Care Providers. Together, we aim to help Home Care Providers offer high-quality care at home to more seniors in the territory.

MARSS’ team on the ground is responsible for attracting new talent and placing them with eligible Home Care Providers. At the same time, SSI is focused on training, upskilling, supporting and retaining Home Care Workers.

We run a series of sessions, workshops and forums tailored to home care workers, people interested in becoming home care workers, home care providers and management throughout the year. We also participate in third-party expos and forums.

Find our upcoming events below and sign up to any that are of interest to you.

For further information about events or to contact us:

Call us on 1800 849 010

Or email us homecare@ssi.org.au

For people with lived experience of disability, connecting with the community plays a big role in improving wellbeing and happiness. It can help you gain new skills, connect with like-minded people and build a life that you enjoy.

Connecting with your community is all about participating in activities outside your home or virtually through online groups. It includes socialising with people and doing things that interest you.

Everyone has different needs, so it’s important to stay connected in a way that suits you. Check out the resources below to get started.

Joining a peer-to-peer disability group is a great way to get extra support and make new friends.

In these regular meetings, people living with disability get together to talk about their challenges and goals. They share useful advice and discuss topics like NDIS services or disability in the workplace.

There are also groups open to family members and carers who provide disability support.

Watch the video to hear from participants what benefits they got out of joining a group.

In 2020, SSI started running disability support groups in multicultural communities across NSW called the Multicultural Peer Network (MPN). The program was funded through the Department of Social Services (DSS) and ended in early 2023.

After the program ended, SSI sought to empower the disability community to continue to benefit from the resources created during the program. These resources are now publicly available for anyone to use, free of charge.

The MPN was a collection of impactful, peer-led support groups which promoted independence among people with lived experience of disability from multicultural communities, as well as their carers and families.

To learn more about the resources on this webpage, facilitator training or other ways SSI supports community organisations, email community@ssi.org.au.

For more information about SSI’s disability support services in NSW, please visit our Local Area Coordination services page or email ssilac@ndis.gov.au.

SSI provides personalised employment support for people with disability. Find out more here or email the team on employment@ssi.org.au.

Join the community of hundreds of volunteers who give back to their local communities with SSI. Explore volunteering opportunities on our volunteering page or email volunteer@ssi.org.au.

SSI delivers Local Area Coordination services to residents in:

Canada Bay, Leichhardt, Marrickville, Strathfield, Ashfield, Burwood, Sydney.

Bankstown, Camden, Campbelltown, Canterbury, Fairfield, Liverpool, Wingecarribee, Wollondilly.

P: 1800 960 975
E: ssilac@ndis.gov.au

If you have any questions or enquiries specifically about the NDIA and not LAC please contact the NDIA Contact Centre on 1800 800 110

If you are experiencing a medical emergency, please dial 000

If you are having thoughts of suicide, please call Lifeline on 13 11 14

Your feedback is important to us. Whether it’s a complaint, compliment or a suggestion on how we can improve our service, we want to hear from you.

Women across the globe are stepping into the world of trades and building lifelong careers in industries once considered male-dominated.  

Are you ready for a career with endless opportunities, flexibility, and job security?  

Our program equips you with the skills, confidence and job opportunities needed to succeed in trade careers. Here’s your invitation to join the ranks of empowered women who are thriving in trades and join an industry ready to embrace your unique skills. 

Our Connecting Women to Trades program is offered in the epicentre of infrastructure growth in south and southwestern Sydney. Providing tailored support for those from culturally and linguistically diverse backgrounds, your customised career roadmap will help you to enter and thrive in male-dominated trade industries. 

• A woman, 
• Aged 15 and older, 
• Unemployed or underemployed, 
• Living in south or south-western Sydney,  
• Looking for secure, flexible and local employment?  

Talk to us! We can help you get job-ready and find the ideal local job in construction, electrical services, and more.  

Through the Home Care Traineeship, participants have the opportunity to get paid while undertaking a nationally recognised qualification to help you build a long-term career caring for seniors in Australia.

The traineeship equips participants with the information and skills you need. It also allows you to train with an employer and get first-hand experience while learning.

The traineeship has been designed to cater to people with different lifestyles. You can choose between full-time, part-time and flexible hours of hands-on practical learning.

There is also a range of courses to fit your interest and needs and set you up for success as a home care worker.

SSI and Group Training Organisation, Apprenticeship Careers Australia (ACA), have joined forces to deliver the Home Care Traineeship across NSW and the ACT.

Peer-to-peer support groups are a powerful way to connect people with disability to information that can greatly improve their lives. They also play an important role in bringing the disability community together to advocate for themselves and others.

The best part about these groups? Anyone can start one. With the right tools and resources, you can create a safe space for people with lived experience of disability to connect with each other, access advice, learn skills and become more independent.

Read on to find out how to form a peer-to-peer support group in your community and what free resources and training SSI now offers for community organisations to upskill and run their own groups.

For more information on the Multicultural Peer Network, email community@ssi.org.au.

In 2020, SSI created a successful model for running disability support groups in multicultural communities across NSW called the Multicultural Peer Network (MPN).

The MPN was a collection of impactful, peer-led support groups which promoted independence among people with lived experience of disability from multicultural communities, as well their carers and families.

The program was funded through the Department of Social Services (DSS).

During the MPN program, SSI found tailoring disability support groups to different cultures, languages and interests had a vastly positive impact on people with disability in these spaces.

With a focus on guiding participants on advocacy and helping them gain new skills, 84% of participants agreed they were more knowledgeable about their rights and 85% felt they had new skills to help them achieve their goals.

With the resources from the MPN program now publicly available, community leaders and organisations can be empowered to start their own peer groups.

In this video, hear from the MPN Program coordinator Susie who gives an overview of the two facilitator guides and how best to use them in discussion groups.

Facilitator training

SSI offers free facilitator training for community organisations and individuals interested in starting their own community peer groups deepening their facilitator skills.

To learn more about the resources on this webpage, facilitator training or other ways SSI supports community organisations, email community@ssi.org.au.

Facilitator guides

These facilitator guides are designed for community organisations to use as a handbook for workshop facilitation and to gain valuable skills in facilitating group discussion.

Book 1: This guide is divided into two sections. Part A is designed to train facilitators how to run peer led support groups on topics such as How to establish a group, basic facilitation skills, and communication techniques. Part B is a list of resources the trained peer leader can use to run groups. Once the groups have been set up, the contents of Part B can be used as a template for running conversations around important topics.

Book 2: This guide is a compilation of resources that can be used by peer facilitators to run a peer group, including how to help people learn about self-advocacy, circles of support, volunteering, and employment.

SSI disability support services

For more information about SSI’s disability support services in NSW, please visit our Local Area Coordination services page or email ssilac@ndis.gov.au.