Help Gazan families at risk of homelessness in Australia. Donate to our Crisis Response Fund.

About Championing Action for Tech Safety (CATS)

Preventing Tech-based Abuse of Women

SSI has successfully tendered for funding through the Preventing Tech-based Abuse of Women Grants Program (funded by the eSafety Commissioner).  This program contributes to the Federal Government’s National Plan to End Violence Against Women and Children 2022-32 (the National Plan).

SSI will work to address tech-safety and tech-based abuse in the context of Domestic and Family Violence (DFV) by increasing the understanding and knowledge of women from culturally and linguistically diverse (CALD) backgrounds on tech-based safety and abuse.  SSI will also focus efforts on newer arrivals, and those who have arrived as refugees.

How this works

The project will work to:

  • increase the understanding of tech-based abuse and tech safety among migrant and refugee women and their children who may also be a target for tech-based abuse in the context of DFV,
  • Increase conversations among migrant and refugee women on tech-based abuse and tech safety,
  • Increase practical knowledge on how to identify spyware, tracking apps and clearing cache information, and
  • Increasing the digital literacy of women participating in co-design and community education workshops.

Get in touch

For more information about the project or to become involved, please contact us.

P: 0401 750 745
E: mandersson@ssi.org.au
Monday to Thursday 8.00 am – 4.30 pm

About SSI Education and Training

At SSI Education and Training, we offer qualifications ranging from Individual Support (Aged Care and Disability) to Community Services, and Foundation Skills and Workplace Skills. Our courses are designed in collaboration with employers to meet industry demands and are also delivered in a culturally responsive way to support our clients and communities.

We are dedicated to empowering individuals to achieve their career potential. Our programs are rooted in equality, empathy, and innovation, driven by a desire to create positive change in the communities we serve.

How we help

  1. Connected Human Services: A holistic approach tailored to your needs. Wraparound support services and/or referrals for overall success.
  2. Flexibility: Study at your own pace with our flexible learning options.
  3. Supportive training: Specialising in culturally and linguistically diverse communities.

Get in touch

SSI runs the Education and Training program in Logan, Queensland.

P: 07 3412 8222

E: ssieducation@ssi.org.au

W: www.ssieducationandtraining.org.au

About the Centre

The Centre promotes culturally appropriate, evidence-based and community informed responses to domestic, family and sexual violence in NSW, including in regional and rural areas.

We collaborate with specialist services and other support services to address the diverse needs of migrant and refugee women and children who are at risk of, or subjected to, domestic, family or sexual violence.

Our tailored and comprehensive approach encompasses collaborative case management and support, community engagement and awareness raising, sector capacity building, consultation and research, development of evidence and good practice, and advocacy to drive systemic change.

We work across four focus areas: prevention, early intervention, response, recovery and healing.

Culturally responsive practice

We understand the importance of ensuring that domestic, family and sexual violence solutions meet the needs of communities in all their diversity. Our work is grounded in cultural responsiveness and informed by evidence and community insights.

The Centre combines expertise in culturally responsive practice and forms of violence that are more likely to affect women, children and families from multicultural communities, such as migration-related abuse, multi-perpetrator violence, dowry abuse, forced marriage, and domestic servitude.

We work with victim survivors and communities to address these complex issues. We also collaborate with services to effectively work with migrant and refugee women, children and families, and ensure culturally responsive support.

What we do

Individuals

We provide specialist, culturally responsive support to migrant and refugee women and children who are at risk of, or experiencing, domestic, family and sexual violence. This includes:

  • Support for the immediate safety of victim-survivors
  • Collaborative, culturally responsive and holistic case management
  • Support for socio-economic participation and community connection, and referrals to appropriate services.

Communities

We work with multicultural communities to support them with the knowledge and resources to effectively recognise, respond to, and prevent domestic, family and sexual violence. This includes:

  • Community engagement and education on the drivers of domestic, family and sexual violence and available support services
  • Empowering communities as social responders
  • Supporting communities to lead positive change in attitudes towards gender equality and healthy relationships.

Sector and service delivery

  • Expert advice and capacity building on cultural responsiveness in the context of family, domestic and sexual violence
  • Collaborative case management, particularly for complex cases
  • Promoting cross-sector collaboration and developing evidence to enhance policy and practice responses.

Cross-sector engagement

The Centre promotes specialist and culturally responsive support to address the diverse needs and experiences of migrant and refugee women and their children at risk of, or subjected to, domestic, family or sexual violence.

We recognise the critical role that support services play in ensuring migrant and refugee women and their children’s safety and promoting family safety in multicultural communities.

We collaborate with services across women’s safety, multicultural and settlement sectors to ensure that effective, safe and culturally responsive services are available to those who need them.

Information brochure

Service providers: NSW Multicultural Centre for Women’s and Family Safety
Service providers: NSW Multicultural Centre for Women’s and Family Safety

Display at your service

Poster for service providers: NSW Multicultural Centre for Women’s and Family Safety
Poster for service providers: NSW Multicultural Centre for Women’s and Family Safety

What we do

The Centre collaborates with services to strengthen culturally responsive domestic, family and sexual violence case management and support when working with women, children and families from multicultural communities.

We provide cultural responsiveness and inclusive practice expertise and support, as well as advice on cultural, community and migration-related considerations.

We accept referrals to ensure migrant and refugee women and children receive the specialist domestic, family and sexual violence support they need.

The Centre contributes to developing evidence on safety considerations impacting women, children and families from multicultural communities. We consult with communities and engage in research collaborations to inform the design and delivery of services, develop policy advice, and improve responses to domestic, family and sexual violence in multicultural communities.

How we can support

  • Consultation on complex cases and cultural considerations, and collaborative case management
  • Referral pathways for specialist support
  • Capacity building and collaborative initiatives to support culturally responsive practice
  • Development of good practice models for enhanced service delivery
  • Community engagement and awareness raising on the drivers of domestic, family and sexual violence and available support services
  • Provision of population data and insights into emerging trends in communities.

Collaborate with us

Partner with us to promote safety for migrant and refugee women and children. Whether you seek expert advice on complex cases, wish to collaborate on research, or explore potential partnerships, contact us at safetycentre@ssi.org.au or 02 8111 7077.

To make a referral to the Centre, please complete the form

Are you a migrant or refugee woman at risk of, or experiencing, domestic, family or sexual violence?

Read this in your language.

Click ‘download other version’ to print in-language resource.

Note for service providers: Please consider your clients’ safety when providing them with printed copies.

If you are in immediate danger, please call 000

 

If you need an interpreter, you can request one in your language when speaking to the emergency operator. If you need police to attend your home immediately, have your address in English ready to inform them where you are.

If you are experiencing violence, please contact us by calling 02 8111 7077 to speak to the Centre’s team. You can request an interpreter.

We are open Monday to Friday, 9:00 am – 5:00 pm.

If you are calling outside these opening hours, please leave a message and provide your contact information, and we will call you back.  Please tell us when it is safe to call you back.

What is domestic, family and sexual violence?

Domestic, family or sexual violence includes a wide range of abusive behaviours or threats, both violent and non-violent, that occur within intimate (partner or spouse) or other family relationships, including:

  • Other family or household members
  • Carer relationships
  • Cultural and kinship relationships
  • Foster care relationships
  • Blood relatives who do not live together.

Examples of domestic, family or sexual violence

  • Emotional abuse
  • Physical abuse
  • Sexual abuse
  • Verbal abuse
  • Financial abuse
  • Technology facilitated abuse
  • Psychological abuse
  • Controlling behaviours.

Examples of abusive behaviour by a partner or family members

  • You are being called names or being spoken to in a cruel or offensive way
  • You are physically harmed or hurt
  • You are threatened that your visa will be cancelled, and you will be sent back home
  • You are not allowed to have your own money
  • Your phone is checked or you are stopped from talking to friends and family
  • You are threatened that your children will be taken away from you or will be hurt
  • You are forced to do sexual things you do not want to do
  • You are not allowed to practice your religion or culture.

We can help you and your children

The team can help you and your children. We respond with dignity, listen with empathy and offer safe, effective and confidential support in your language.

When you contact the Centre, you will speak to someone who understands you and can provide the assistance you need. We will provide you with information, advice and referrals to services best suited to you.

We will always prioritise your and your children’s safety and well-being.

Get help

Take the important step of reaching out to the Centre for immediate support. This brings you closer to a safer and healthier future for you and your children.

Contact us on 02 8111 7077.

About SSI Legal Pty Ltd

SSI Legal, fully owned by SSI, emerged following the recent acquisition of trusted Melbourne-based immigration law practice, Mary Hanna Lawyers.

SSI Legal offers dedicated support and cost-effective solutions to immigration legal matters, with a fully qualified and experienced team.

Law can be hard to understand at times, and the process can be overwhelming. SSI Legal has a client-focused approach that helps guide clients to find the best solutions for their circumstances. SSI Legal is led by the same values and principles as the wider organisation – respect, accountability and inclusion. We are ethical and committed to providing strategic, timely and cost-effective solutions to your immigration legal matter and honest advice at the outset about the prospects of success.

 

SSI Legal Pty Ltd is a certified social enterprise. You can be sure our service is doing ‘business for good’ – creating genuine impact and contributing to a fairer and more equitable Australia.

 

Download resources

SSI Legal - Our services
SSI Legal – Our services

SSI Legal offers dedicated support and cost-effective solutions by a team who are fully qualified and experienced in all areas of migration and citizenship law.

CSP client referral guide
CSP client referral guide

Get in touch

Contact us with your immigration query, to make an appointment or find out more about SSI Legal’s services:

Phone: +61 3 9077 6362

Mobile: 0428 234 979

Email: ssilegal@ssi.org.au

Address: SSI, Level 2/100 Drummond Street, Carlton VIC 3053, Australia

SSI Legal Pty Ltd ACN 672 115 990

About The Rights Path (TRPP) project

This project is designed to deliver robust choice and control focused outcomes for culturally and linguistically diverse (CALD) people with disability through an approach that draws on their own experiences. SSI will work closely with NDIS participants and providers across NSW, Queensland and Victoria to consult, co-design, test and disseminate relevant and accessible in-language resources.

If providers had our cultural awareness, they could handle situations better and understand our needs.” – workshop participant

The purpose of this project is to:

Develop resources in Vietnamese, Khmer, Punjabi and Urdu.

Strengthen NDIS participants’ understanding of their rights and the quality they should expect of NDIS service providers.

Improve participant knowledge of how to make a complaint when they are not satisfied with services they receive.

Work with NDIS providers to assist in meeting their responsibilities under the NDIS Quality and Safeguarding Framework.

Encourage providers to connect, collaborate and form partnerships, share best practice, to strengthen their feedback and complaints pathways and promote participants rights by using the resources developed in this project.

Group of people undertaking consultation.

Our journey

We’ve adopted a human-centred co-design process, where SSI facilitators and participants worked closely together to explore feedback mechanisms within the NDIS service and support system. Workshops were conducted in English, with interpreters provided for participants with limited English language proficiency, and focused on the lived experiences of participants.

The consultation process

SSI engaged 18 Lived Experience Consultants both through online and face-to-face consultation workshops across NSW, QLD, and VIC to meet and consult with people with lived experience of disability. These consultations aimed to review the experiences of NDIS participants, their family members, and carers from the Khmer, Punjabi, Urdu, and Vietnamese-speaking communities. The focus areas included:

  • Accessing the NDIS
  • Understanding your rights
  • Providing feedback to NDIS providers

SSI also collaborated with NDIS providers to gain insights into their experiences working with and managing feedback from CALD participants. This collaborative effort aims to ensure a comprehensive understanding of the needs of CALD participants, facilitating better service delivery and support.

The co-design process

SSI engaged 17 lived experience consultants in both online and face-to-face co-design workshops. These sessions focused on collaboratively designing culturally appropriate content by receiving input and guidance from people with lived experience.

“There’s an awful lot to learn. There’s a lack of transparency.”

NDIS provider workshop participant

“There is a fear of losing the service entitlement – in our culture, if we

complain, we think we will lose our services and supports.”

Lived experience consultant

“One of the challenges of accessing the NDIS was knowing how the system

works even though I have been working in advocacy for a long time.”

Lived experience consultant

“My son’s therapist did not understand why he wasn’t using the toilet at

school. It’s because in our culture, boys are taught not to urinate standing up.”

Workshop participant

Events

Registrations will open soon! If you are interested in receiving more information about the below events please email trpp@ssi.org.au

Know your rights – community workshops

NDIS participants and their supporters are invited to attend community workshops to hear about newly developed resources and understand how to provide feedback on NDIS supports and services.

Sessions will be held in Sydney, Melbourne and Brisbane during September. They will be held in four languages: Khmer, Punjabi, Urdu and Vietnamese.

NDIS provider webinar

Join us for an exclusive national webinar where we will unveil and launch the newly developed resources. This webinar aims to provide valuable insights and guidance on using these resources effectively to better support CALD participants. Stay tuned for further details on the webinar date and registration process!

Man in wheelchair looking at textbooks on campus

Resources

The NDIS feedback process is designed to create an open and honest safe space where your voice matters.

Useful links

For NDIS participants and their supporters:

NDIS Commission

Click on the below link to go to the NDIS Commission complaint contact form:

Feedback

  • Click here for complaints form
  • Call 1800 035 544, using Translating and Interpreting Service (TIS) at 131 450 for assistance.
  • Phoning: 1800 035 544 (free call from landlines) or TTY 133 677.
  • National Relay Service and ask for 1800 035 544.
  • Make a complaint with the Commonwealth Ombudsman here

In-language resources

Coming soon.

 

Get in touch

Email: trpp@ssi.org.au

Phone: 0413 971 048

This project was funded by the Australian Government through the Support for NDIS Providers Grants Program administered by the NDIS Quality and Safeguards Commission.

NDIS Commission logo

Transition back to work with confidence

We understand that returning to work after a long time can be a daunting experience. But there’s never been a better time for women to get back into the workforce! We help women from diverse backgrounds to gain confidence and make the most of employment opportunities. 

Are you thinking about returning to work after a long break?  

Our program is designed exclusively for you. We understand the unique challenges that women from diverse backgrounds face, such as childcare responsibilities and language barriers, and we’re here to support you on your employment journey. We provide training, mentorship and pathways to employment opportunities so you can return to work with confidence.  

Why should you get back to work? 

Jobs can be flexible

Returning to work doesn’t need to mean sacrificing your other commitments. We provide job placement support tailored to women and mothers, connecting you with employers who value work-life balance and flexibility.

You are needed

Your skills and passions are in demand in workplaces today. Employers are actively seeking women, like you, to contribute your unique talents and perspectives to their teams. 

Financial gain

Whether part-time or full-time, working allows you to bolster your household income and achieve greater financial stability. Think about all the ways that some extra money could help you – bills, spending money, and less money-related stress for your household.  

SSI Multicultural Support Workforce

Learn new things and advance your career

 Re-entering the workforce opens up countless opportunities for skill development and career growth. Stay up to date with industry trends and acquire the modern skills necessary to advance your career when the time is right.  

Social benefits

Getting back to work will introduce you to new people who can enrich your life. If you lead a busy life at home, work can be an amazing place to develop friendships and interact with new people.  

Be proud of yourself

Returning to work is a journey of personal achievement and pride. Gain confidence and take pride in your progress as you work toward your individual goals. 

We’re here to help

Are you contemplating a return to the workforce, but the path seems challenging, especially with childcare concerns and language barriers?

With our free program you can receive a custom plan and guidance from career experts to help get you back into the workforce and in a job that’s right for you and your family.  

 

Tailored assistance: Personalised support can include referral to other services, help coordinating childcare, and career coaching.

 

Flexibility: We offer flexible support for busy women and mothers, ensuring the right fit for your unique journey. 

 

In-language support:Language should never be a barrier to success. That’s why we offer support in your first language. 

Work readiness training: Training, skill building, and mentoring will help build your confidence and get you ready for success.

 

Pathways to employment: Our program offers a variety of routes to employment, including job placements and paid traineeships.

 

decorative imageHelp finding work: We partner with employers who are supportive of women returning to work, helping place you in a supportive workplace.

Your career journey with SSI

Our Return to Work program provides targeted support to women in south west Sydney who are looking to re-enter the workforce after an extended break. With a customised career roadmap and flexible support for busy women and mothers, our wraparound support can help you to confidently return to the workforce. 

 

 

Your journey back to work

1. Engagement 

Meet with us so we can understand you and get to know each other. 

2. Goal Setting and Aspirations

We help you set short and long term employment goals and idealise your dream career or industry.  

3. Planning 

We put together a roadmap that outlines the steps required to meet your goals. 

4. Execution 

We help you carry out the steps described in your career roadmap. 

5. Completion 

You’ll leave our program with newfound confidence and the guidance to forge your path toward career advancement. 

Are you?

  • A woman, 
  • Aged 25-44, 
  • Living in south-western Sydney (Liverpool, Fairfield, Campbelltown and Canterbury-Bankstown LGAs) 
  • Have been unemployed for an extended time,  
  • Looking to return to work with flexible and fulfilling employment?  

Talk to us! Our program is designed exclusively for you. We can help you get job-ready and find your ideal job.  

Get in touch

NSW 

We deliver the Return to Work program in south west Sydney – in the Liverpool, Fairfield, Campbelltown and Canterbury-Bankstown LGAs.  

E: backtowork@ssi.org.au 

Address: 2/45/47 Scott Street, Liverpool

 

This program is funded and delivered under the Return to Work Pathways Program by the NSW Government, administered by Women NSW.  

How to connect with your community

For people with lived experience of disability, connecting with the community plays a big role in improving wellbeing and happiness. It can help you gain new skills, connect with like-minded people and build a life that you enjoy.

Connecting with your community is all about participating in activities outside your home or virtually through online groups. It includes socialising with people and doing things that interest you.

Everyone has different needs, so it’s important to stay connected in a way that suits you. Check out the resources below to get started.

Peer groups

Joining a peer-to-peer disability group is a great way to get extra support and make new friends.

In these regular meetings, people living with disability get together to talk about their challenges and goals. They share useful advice and discuss topics like NDIS services or disability in the workplace.

There are also groups open to family members and carers who provide disability support.

Watch the video to hear from participants what benefits they got out of joining a group.

After we arrived in Australia, we were isolated. We didn’t know many people, we didn’t have much support. I didn’t know where to go and after I met these people, like they’re now my new home and they’re my family, basically here and I can always go up to them and say, ‘Oh, I’m having a problem. I need something. I need help.’ And they’re always there for me. The Multicultural Peer Network (MPN) is a program that has been funded by SSI to provide awareness to the CALD (Culturally and Linguistically Diverse) community regarding creating awareness about disability and a bunch of tools that help them to get that access to the services as well. When my son was having problems with the school, they gave me advice and they asked me if they can support me any further. There are people who can help me with anything they offer support and I’ll be like ‘Okay, yes, this is what I need.’ Usually my son stays at home all the time but I think this time he can talk with other people. What I like about the group is that it is actually a very friendly environment. The conversation actually helped me to be more confident and be more talkable, so I practise like not to be too quiet, how to be more better at social skills. Dealing with a kid with special needs, it gets very overwhelming. The group really helps me restore my confidence, so I can talk to other mums and the facilitators, they tell me to look after myself and take a break. Parents, their feedback is really positive. Some people told me, ‘Okay, they are speak up more and things like, got more confidence. That’s a real achievement.’

FAQs

What kinds of disability groups are available?

Peer-to-peer disability groups are usually based on different interests or types of disabilities.

For example, one group might be for families caring for someone with a mental illness. Another might be for people living with cerebral palsy. There are also groups that cater to specific languages and backgrounds.

There is no set format, but a trained facilitator is usually present to keep the conversation flowing. Some disability groups meet online, while others meet in person. Some disability groups meet once a week, while others meet every month.

All groups are a great pathway to connect with people who have similar experiences. They can help you understand the NDIS, build a support network and learn new skills.

How can I find a peer-to-peer disability group near me?

Contact an organisation that supports people with disability.
Ask your community organisations or groups, local governments, places of worship or schools.
Search online for local disability groups available in your language.

What support is available to you?

SSI has created helpful fact sheets to support your journey towards connecting with community.

Each fact sheet has information to help people with disability make the most of their lives in their own communities.

You can use them to educate yourself or your friends and family. You could also bring them to your peer-to-peer group to start a conversation.

The factsheets are available in six languages: Arabic, Chinese, Nepali, Hindi, Spanish, and Vietnamese.

Factsheets in English

Employment with disability
Employment with disability

Learn about jobs for people with disability and how to find employment.

Self-advocacy and disability
Self-advocacy and disability

Learn how to have your voice heard and advocate for people with disability.

NDIS and how to access
NDIS and how to access

Learn how to apply for NDIS funding and what disability support is available.

Circles of support with disability
Circles of support with disability

Circles of support are groups of people who come together to help promote the goals and interests of one person. Learn how to build a circle of support around you.

Volunteering with disability
Volunteering with disability

Learn why you should volunteer in the community and how to get involved.

Download guide books

Multicultural Peer Network Facilitator Guide - Book One
Multicultural Peer Network Facilitator Guide – Book One

How to establish a group, basic facilitation skills, communication techniques, self-care and support systems.

Multicultural Peer Network Facilitator Guide - Book Two
Multicultural Peer Network Facilitator Guide – Book Two

How to help people learn about self-advocacy, circles of support, volunteering, and employment.

Why were these disability support resources created?

In 2020, SSI started running disability support groups in multicultural communities across NSW called the Multicultural Peer Network (MPN). The program was funded through the Department of Social Services (DSS) and ended in early 2023.

After the program ended, SSI sought to empower the disability community to continue to benefit from the resources created during the program. These resources are now publicly available for anyone to use, free of charge.

The MPN was a collection of impactful, peer-led support groups which promoted independence among people with lived experience of disability from multicultural communities, as well as their carers and families.

Helpful links and SSI programs supporting people with disability

To learn more about the resources on this webpage, facilitator training or other ways SSI supports community organisations, email community@ssi.org.au.

For more information about SSI’s disability support services in NSW, please visit our Local Area Coordination services page or email ssilac@ndis.gov.au.

SSI provides personalised employment support for people with disability. Find out more here or email the team on employment@ssi.org.au.

Join the community of hundreds of volunteers who give back to their local communities with SSI. Explore volunteering opportunities on our volunteering page or email volunteer@ssi.org.au.

Hi I’m Indu, I’m the local area coordinator, delivering NDIS in your community. Local area coordinators supports participants and their family to reach all their NDIS goals. My name is Bevan, and in 2009 I was diagnosed with Asperger’s syndrome which completely changed my life around NDIS and 2017. It has really helped me with managing my disability in both my personal and public life, and it has helped me really overcome many obstacles that I never thought I’d be able to overcome at first. It was about three years ago I met Bevan and majority of the time I had to gather information more from his parents.Because I often have moments of social awkwardness it was awkward at first, but we managed to get a strong trust. And now I feel confident (when I meet with my LAC). It’s really important to have that trust. They should have confidence when they are sharing their vulnerability with you.My name is Sama and I am LAC planner. We do a lot of things. I’m involved in meeting participants, supporting them, do their plans, deal with the NDIA and be like a linkage between participants and the NDIA as well as supporting participants to utilise their funding and maximise the benefit out of their NDIS plan by just explaining to them what their support is for and how can they use it.The first time I met Hanan it was like I think two years ago, and as she has mentioned that she, she has really, really a hard life previously because with her disability she was living on a second-floor unit with seven family members. At first I was tired but now I get help from this girl (Sama Mansour). I saw you and you helped me; God bless you.I’m lucky that I’m bilingual. I can speak their language and as well, me coming from the same cultural background has helped understand the issues that Hanan let’s say faced in her family.I wish for them to come to you! You help the people and a help is the best help.My name is Shereena Townsend and I lead the intake team. So for participants that are unsure of what supports they need or to maybe even support them access the NDIS, we can point them in the right direction. My favourite part will probably be because I’m so passionate about supporting participants and helping them. Sometimes they don’t even know who to turn to and having that skill and knowledge even in intake team to support those participants or give them a bit more reassurance and they give receiving support that they need. If anyone in your family or in your community has disability and you’re unsure of how NDIS can help you, we run a lot of workshops and information sessions where you can get more information.

About Local area coordination

All Australians have a right to a dignified and meaningful life. The National Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.

SSI partners with the National Disability Insurance Agency (NDIA) to deliver local area coordination services within two Sydney regions. We support people to access the NDIS and other services and supports in the community.

How we help

We help participants to understand, access and navigate the NDIS and the support available.
We work with you to help you apply for an NDIS plan, implement your plan and help you apply for a plan reassessment.
We help people identify and link in with non-funded supports.

Your NDIS journey

01
Understand and access the NDIS
02
Create your first NDIS plan
03
Implement your plan
04
Plan reassessment
05
Revise and renew your plan

Get in touch

SSI delivers local area coordination services to residents in:

Canada Bay, Leichhardt, Marrickville, Strathfield, Ashfield, Burwood, Sydney.

Bankstown, Camden, Campbelltown, Canterbury, Fairfield, Liverpool, Wingecarribee, Wollondilly.

P: 1800 960 975
E: ssilac@ndis.gov.au

 

 

Ashfield office (head office)

Monday – Friday
9am – 4:30pm
Level 2/158 Liverpool Rd, Ashfield NSW 2131

Liverpool office

Monday – Friday
9am – 4:30pm
Level 1/45 Scott St, Liverpool NSW 2170

Bankstown office

Monday – Friday
9am – 4:30pm
Level 2/462 Chapel Rd, Bankstown NSW 2200

Concord office

Tuesday – Thursday
10am – 3pm
Concord Oval Sunnyside Rooms, Loftus Street, Concord NSW 2137

Fairfield office

Monday and Wednesday
9am – 4:30pm
7 William St, Fairfield NSW 2165

Picton office (Old Picton Post Office)

Monday – Friday
9am-3pm
26 Menangle St, Picton NSW 2571

Campbelltown office

Monday – Friday
9am – 4:30pm
Suite 2 Level 6/138-154 Queen St, Campbelltown NSW 2560

If you have any questions or enquiries specifically about the NDIA and not LAC please contact the NDIA Contact Centre on 1800 800 110

If you are experiencing a medical emergency, please dial 000

If you are having thoughts of suicide, please call Lifeline on 13 11 14

FAQs

Does SSI have experience working with people with a disability who are from a cultural and linguistically diverse background?

Yes. Since 2014, SSI has supported people with disability, their families and carers through a number of community-based initiatives such as Ability Links and IgniteAbility Small Business Start ups – a business creation program designed specifically for entrepreneurs with a disability.

Does SSI have experience working with people from an Aboriginal or Torres Straits Islander background?

Yes. SSI has worked with Aboriginal and Torres Strait Islander people through initiatives including Ability Links and the development of the organisation’s Reconciliation Action Plan. SSI recognises the importance of engaging with Aboriginal and Torres Strait Islander people through a respectful and collaborative approach. The organisation will continue to seek first-hand guidance to build on our knowledge of First Nations communities to create sustainable, respectful and equitable service delivery.

Does SSI have experience working with people where English is their second language?

Yes. SSI has more than 135 bilingual guides and many bilingual staff. Collectively we speak over 100 languages and dialects and can often provide support – written and spoken – in the language of your choice when you need it. Where possible we aim to provide translated resources and can organise interpreters.

Are you interested in employment opportunities with SSI Local area coordination?

We are committed to being an Equal Opportunity Employer and since we work with people from diverse cultural and social backgrounds with varied life experiences, physical abilities and skills we encourage applications from people of culturally and linguistically diverse backgrounds, including people from Aboriginal & Torres Strait Islander heritage and people with lived experience of disability.

If you are interested in applying for a position, please check current vacancies.

Am I eligible to receive NDIS support?

Click here to check your eligibility on the NDIS website. For more information you can contact the NDIS on 1800 800 110.

Your feedback is important to us. Whether it’s a complaint, compliment or a suggestion on how we can improve our service, we want to hear from you.