Humanitarian Services FAQs

The Status Resolution Support Services (SRSS) program provides support to people who are living in the community on temporary visas, or who are in community detention while their application for refugee status is assessed.

These services include temporary accommodation, income support and case management. People seeking asylum are assisted to connect with essential services in the community and are supported to secure their own long-term accommodation in the private rental market and, where possible, employment.

Case managers support individuals and families until their visa status is resolved. Through information workshops and community engagement activities, SSI aims to equip people with the life skills needed to adjust to their new community. People seeking asylum are connected with local community groups and volunteers and are supported to establish themselves independently within the Australian community while they await the outcome of their visa application.

Ongoing casework support is provided to people who are experiencing mental health or serious health issues, minors at risk of harm and victims of torture and trauma.

Success stories

Bright future ahead for new Australian Dana Al Samaan

Dana is a young woman from Syria who came to Australia</p><pOriginally from Syria, Dana came to Australia via Iraq in search of safety.

I was born and raised in Damascus, Syria. Syria is the country where I attended school and university for free, where I enjoyed safety and security, where I learned to communicate and respect others even when we have differences in religion, thought, doctrine or ideology,” she said.

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