Humanitarian Services FAQs

The Status Resolution Support Services (SRSS) program provides support to people who are living in the community on temporary visas, or who are in community detention while their application for refugee status is assessed.

These services include temporary accommodation, income support and case management. People seeking asylum are assisted to connect with essential services in the community and are supported to secure their own long-term accommodation in the private rental market and, where possible, employment.

Case managers support individuals and families until their visa status is resolved. Through information workshops and community engagement activities, SSI aims to equip people with the life skills needed to adjust to their new community. People seeking asylum are connected with local community groups and volunteers and are supported to establish themselves independently within the Australian community while they await the outcome of their visa application.

Ongoing casework support is provided to people who are experiencing mental health or serious health issues, minors at risk of harm and victims of torture and trauma.

Success stories

Quang Nyugen an entrepreneur with disability breaking down barriers

Entrepreneur with disability establishes business.No-one knows more about the barriers people with disability face every day than someone with a lifetime of first-hand experience. But what can apparently be a drawback has been used by Yagoona resident Quang Nyugen as a drive to establish his own business, while also finding a way to help the community.

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