Humanitarian Services FAQs

The Status Resolution Support Services (SRSS) program provides support to people who are living in the community on temporary visas, or who are in community detention while their application for refugee status is assessed.

These services include temporary accommodation, income support and case management. People seeking asylum are assisted to connect with essential services in the community and are supported to secure their own long-term accommodation in the private rental market and, where possible, employment.

Case managers support individuals and families until their visa status is resolved. Through information workshops and community engagement activities, SSI aims to equip people with the life skills needed to adjust to their new community. People seeking asylum are connected with local community groups and volunteers and are supported to establish themselves independently within the Australian community while they await the outcome of their visa application.

Ongoing casework support is provided to people who are experiencing mental health or serious health issues, minors at risk of harm and victims of torture and trauma.

Success stories

Ania Kebabjian story featured in Marie Claire Fashion Magazine: "I made Australia home"

Ania Kebabjian fled Syria via Lebanon and arrived to Australia in 2016 as a refugeeAnia Kebabjian fled Syria via Lebanon and arrived to Australia in 2016 as a refugee. She admits that starting up a new life and settling in takes time - but 2017 was different, Ania explains to Marie Claire magazine, as she finally feels at home.

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