Humanitarian Services FAQs

The Humanitarian Settlement Services program (HSS) provides initial settlement support to families and individuals who have been granted a permanent visa under Australia’s humanitarian program.

SSI believes that providing appropriate support to new community members in their initial settlement is critical to their long-term success in the Australian community. Our services enhance self-reliance with a focus on English language skills, education and job readiness.

SSI uses specialist orientation sessions, workshops and community excursions to equip individuals and families with the language skills, knowledge and information to successfully settle into their local area and the wider Australian community. People are also linked with essential local services and community groups, and helped to develop an individual settlement plan.

Support continues for up to 12 months, until new arrivals are able to secure stable, long-term accommodation and are ready to live independently.

Success stories

Bassam Maaliki, a 14-year-old student wins Youth Community Medal at NSW Premier’s Harmony Dinner

Bassam Maaliki, Youth Community Award Winner with The Hon. Ray Williams MP and Jada Mathyssen-Whyman goalkeeper for Western Sydney Wanderers.Bassam Maaliki, a 14-year-old student at Homebush Bay High School and founder of the social change campaign #uBelong, was announced winner of the Youth Medal at the NSW Premier’s Harmony Dinner on 21 March 2018.

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