Humanitarian Services FAQs

The Humanitarian Settlement Services program (HSS) provides initial settlement support to families and individuals who have been granted a permanent visa under Australia’s humanitarian program.

SSI believes that providing appropriate support to new community members in their initial settlement is critical to their long-term success in the Australian community. Our services enhance self-reliance with a focus on English language skills, education and job readiness.

SSI uses specialist orientation sessions, workshops and community excursions to equip individuals and families with the language skills, knowledge and information to successfully settle into their local area and the wider Australian community. People are also linked with essential local services and community groups, and helped to develop an individual settlement plan.

Support continues for up to 12 months, until new arrivals are able to secure stable, long-term accommodation and are ready to live independently.

Success stories

“Humanity and freedom” celebrated on Australia Day

Behrooz Gouniai and his family. at Circular Quay.This Australia Day Behrooz Gouniai and his family will be at the beach, like millions of others, celebrating what being Aussie means to them. Behrooz, 64, came to Australia as a refugee more than 30 years ago after being pushed out of Iran first, and then India.

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