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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

SSI 15th Anniversary

Settlement Services International (SSI) celebrated its 15th Anniversary in November 2015, in the company of members, founders, friends and partners, who enjoyed food, music, dancing, speeches and an anniversary video.

Below is a video compilation of the celebration, featuring testimonials, speeches and other highlights.  

SSI's 15th Anniversary celebration

To commemorate the first 15 years of SSI's work, a special video documenting the story of SSI was shown at the event.

SSI: the first 15 years


More about SSI 

New Roots

The New Roots Project has been developed to support and build the health and wellbeing of men, aged 18-45, from Arabic, Farsi and Tamil-speaking backgrounds, who have recently arrived in Australia, and to help them overcome the daily challenges as they start a new life.

The app, which is the first of its kind in Australia, is free and available in Arabic, English, Farsi and Tamil for iPhone and Android devices.

The app includes information, tips and tools that help with starting a new life and staying positive in a new country. It has been developed to promote health and wellbeing, to assist with participating in community life and to help men access community and government services. Following a 12-month pilot phase in NSW, it is hoped the app will be made available in more languages and other project components will be promoted Australia-wide.

New Roots Ambassadors

Former Iraqi refugee Dr Munjed Muderis, who is now a leading orthopaedic surgeon in Sydney, is a New Roots Ambassador.

“I think this app is a great new tool that will be very helpful for men from a refugee background,” Dr Muderis said.

“I know from my own experience that this can be a very stressful and difficult period when settling in a new country. The New Roots app can help with staying healthy through exercise and eating well, as well as connecting with people by joining local community and sports organisations and attending cultural activities.

“These things can be overlooked during the initial turbulent period of settling in a new country, but they are essential for reducing stress and embracing the opportunities to make this time a happy, healthy and productive experience.”

Cricketer Hameed Kherkhah, who has played with Sydney Thunder in the Big Bash League, is also a New Roots Ambassador. Mr Kherkhah moved to Australia from Afghanistan as a boy, when his family was given refugee protection.

“I was young, but I remember that my brothers and dad found it very hard and they had a lot of difficulties finding work, getting driving licenses, meeting other people and finding sports clubs,” Mr Kherkhah said.

“I meet a lot of people in my community who are in a similar situation today to what we were in. They need help to find work, housing, sports clubs and this app can help with these things. I think it’s great; all the information is there in your pocket, on your phone, and in your language.

“I wish this was around when my dad arrived, he would have loved it.”  

The New Roots Project has been developed by Settlement Services International (SSI) in partnership with beyondblue and funded by donations to the Movember Foundation

Download on the App Store Android App on Google Play
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Logos for SSI, beyondblue: depression and anxiety chairty, and Movember Foundation for men's health.

Broken Time

An image of Ali, an Unaccompanied Humanitarian Minor, from the film Broken Time.

BROKEN TIME is a short film that was developed through a unique collaboration between Unaccompanied Humanitarian Minor (UHMs) - young refugees - settlement support and homelessness sector case workers, and filmmakers.

The film draws on case studies and experiences that tell a story and highlight the issues faced by a very vulnerable sector of the community.

An image of Ali, an Unaccompanied Humanitarian Minor, from the film Broken Time.

Film preview

Video transcript

When you’re a young refugee, recently arrived in Australia, alone with no family, life is even harder.

The film charts the journey of Ali, an Unaccompanied Humanitarian Minor (UHM), shunted from one accommodation to another, until he falls back on the survival instinct that has accompanied him on his long journey from a now distant homeland. Alone, he takes to the streets, confronting further trials and challenges on a journey that seems to have no end in sight.

A UHM is a person under 18 years of age without a parent or relative 21 years or older. They have been found to be a refugee under Australia's Offshore Humanitarian Program or have been granted a Protection Visa in Australia.

UHMs are up to 10 times more likely to experience periods of homelessness than Australian-born young people.

Order copies of Broken Time DVD

To order copies of BROKEN TIME or to find out more, please contact SSI at: This email address is being protected from spambots. You need JavaScript enabled to view it.

The DVD is $20.00 including postage and handling.

BROKEN TIME was developed by SSI with support from Yfoundations.

The project was funded by The Australia Council for the Arts.

Five facts about youth homelessness:

  • Youth from a refugee background are up to 10 times more likely to experience homelessness than Australian-born youth. (MYAN Unaccompanied Humanitarian Minors in Australia Policy Paper 2012).
  • In 2006, people under the age of 30 comprised 75% of Australia’s humanitarian intake compared with 59% in 1997. (CMYI Settling In: How do Refugee Young People Fair Within Australia’s Settlement System 2007).
  • Settlement data shows that between 2006–2011, NSW and Victoria received almost 60% of the national youth humanitarian entrants (Keeping Their Hopes Alive 2012).
  • According to ABS statistics, it is estimated that 43% of the total number of people experiencing homelessness in Australia are under the age of 25 (Yfoundations Youth Homelessness Facts and Figures 2014).
  • Young people experiencing homelessness in Australia often seek out the support of a Specialist Homelessness Service (SHS). In 2012–2013, one-fifth of requests (45,000) for housing support via a SHS came from people between the ages of 15 to 24. Sixty three percent of requests were from females (Yfoundations Youth Homelessness Facts and Figures 2014).


Information resources are developed by SSI on a regular basis to provide members, partners and stakeholders with information and support material on areas of particular focus for the organisation.

  • Publications: A collection of publications for people from refugee backgrounds, recently arrived migrants and people seeking asylum can be found here.
  • Fact sheets: information about SSI, SSI's Multicultural Foster care Service and Women at Risk can be found here.
  • Broken Time: A preview of this short film about Unaccompanied Humanitarian Youth and their risk of homelessness and information on purchasing copies of the DVD are available here. 

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.