SSI's Housing provides housing assistance to refugees, humanitarian entrants, and people seeking asylum once they arrive in NSW.

SSI also provides emergency short-term accommodation for people at risk of homelessness, and as a registered community housing provider, SSI manages properties on behalf of property owners to provide more affordable accommodation options.

Securing stable housing early in the settlement journey is integral for refugees, humanitarian entrants and asylum seekers to reach their full potential in society.

The Housing Services team understand this and work closely with private landlords, community housing providers and commercial operators to secure and sustain appropriate and affordable housing for clients. It also provides information to help newly arrived clients understand their rights and responsibilities as tenants in NSW.

SSI delivers housing services to people in five different program areas:

Humanitarian Settlement Services (HSS) Housing

The SSI Housing team source and provide short-term and long-term housing for recently arrived refugees and humanitarian entrants. As part of SSI's housing assistance, basic household goods may also be provided to clients when they move into their accommodation.

pdfSSI Housing Services information737.37 KB

Status Resolution Support Services (SRSS) Housing

SSI supports people who are living in the community while they seek asylum with short-term, transitional and crisis housing. During this time, SSI can also assist people to source and secure affordable long-term housing.

Residential Care for Unaccompanied Minors

SSI provides a high level of support and 24 hour quality care for Unaccompanied Minors who have come to Australia alone as refugees. SSI residential youth workers, designated case managers and housing officers work as a team to meet the clients’ specific needs.

Emergency Housing Assistance (EHA)

The self-funded EHA initiative provides up to six weeks crisis accommodation to assist vulnerable people at risk of homelessness. This includes clients of SSI or clients referred by other service providers.

SSI is committed to increasing the options of affordable, well maintained and accessible crisis accommodation, and works collaboratively with other Specialist Homeless Services.

pdfSSI Emergency Housing Assistance information765.66 KB

Property Management

As a community housing provider registered by the Registrar of Community Housing, SSI can act as the managing agent on behalf of property owners.

SSI manages a private property portfolio for the provision of long-term housing for refugees and other people in need within the wider community. SSI is committed to exploring innovative ways to increase affordable housing options, and aims to grow the LHA portfolio sustainably into the future.

For more information about Housing services, and how SSI can assist landlords to manage their property, please contact SSI at This email address is being protected from spambots. You need JavaScript enabled to view it.

  pdfSSI Housing: providing reliable and ethical property management376.61 KB

*This program is funded by the Australian Government Department of Social Services and the Australian Government Department of Immigration and Border Protection.