SSI’s Multicultural Support Workforce

SSI’s Multicultural Support Workforce offers organisations the opportunity to book diverse and highly skilled individuals to support their needs.

The workforce consists of well-trained Multicultural Support Officers that provide a range of in-language and in-culture services.

SSI’s Multicultural Support Workforce has over 120 officers that provide support across 35 different languages. This diverse pool of talent, based across New South Wales, Victoria and Queensland, can provide flexible assistance to the needs of your clients, participants, or customers in any program or event.

Multicultural Support Workforce enquiries

What are the benefits?

Building cultural responsiveness is valuable to every organisation and business. Whilst the officers offer bilingual assistance, their understanding of culture, faith, and their lived experience enables them to connect to their communities and provide enhanced support. Providing this in-culture service to your client or customer also ensures better outcomes that are based on trust and rapport.

What kind of support do Multicultural Support Officers offer?

In-Language and In-Culture services for activities such as:

  • Supporting newly arrived individuals and families in the community: including settlement orientation, form filling, building digital literacy and connecting communities with services and activities.
  • Events support: including in-language assistance to attendees and stall holders
  • Workshop facilitation or support: including in-language facilitation and language support for participants
  • Cultural consulting for teams and foster carers
  • Co-designing services, programs, and projects

Specialist services

The workforce also consists of a smaller group of staff that have the required training and experience to perform more specialised tasks such as:

  • Administration
  • Research interviews and data collection
  • Case management
  • Tech support for online events

How are our services offered?

There are several flexible ways that our Multicultural Support Officers can be engaged:

  • In-person - one-on-one with a client
  • In-person - at events, within an organisation, in a classroom, or any group setting
  • Online remote options are available!

Our officers can be engaged for a one-off or an ongoing arrangement. They are based on an hourly rate, with a minimum engagement of three hours for in-person services and one hour for remote services.

Our clientele includes:

  • Event management businesses
  • Universities
  • Education providers
  • Health providers
  • Family services

Why choose us?

  • Available across three states: NSW, Victoria and QLD
  • A talent pool of over 35 languages (services can be delivered in-language or via translation)
  • Services are also delivered in-culture
  • Clients are provided easy access to other SSI services if needed
  • Short response times for all enquiries and bookings
  • High levels of customer service provided

Our Multicultural Support Officers are:

  • Continuously trained to ensure cultural responsiveness and trauma-informed practice
  • Experienced in working with refugees, newcomers and CALD communities and can share in clients lived experiences
  • Hold a connection to their communities which allows them to understand needs and provide consultation more effectively

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