Multicultural Support Workforce

We offer organisations an opportunity to book a wide range of highly skilled in-language and in-culture professionals. Our 140 + Multicultural Support Officers (MSOs) build trust and rapport through lived experience and shared culture. This enables them to connect more meaningfully by offering enhanced levels of support across 35 languages throughout NSW, Victoria, and QLD.

Multicultural Support Workforce enquiries

How do we benefit your organisation?

Embracing diversity and building cultural responsiveness is integral to every business and organisation. Developing and promoting engagement with Culturally and Linguistically Diverse Communities empowers your clients helping them thrive and realise their full potential. In addition, your business or organisation can tap into the knowledge and understanding derived from our long history of serving multicultural communities.

Key benefits include:

  • Improve culturally responsive practices
  • Encourage autonomy with culturally and linguistically diverse communities
  • Generate better outcomes by building trust and rapport through lived experience

What support do Multicultural Support Officers provide?

In-language and in-culture services for activities such as:

  • Supporting individuals and families in the CALD community: including settlement orientation, form filling, building digital literacy and connecting communities with services and activities.
  • Engagement, transport and supervision of children and young people in care
  • Workshop facilitation or support
  • Co-designing inclusive services, programs, and projects
  • Community Engagement to support businesses better connect with the community
Multicultural Support Officers

Specialist services

Our team includes cultural officers who have acquired additional skills acquired through study and experience in Australia and overseas. SSI assesses these skills to ensure you receive the necessary support and expertise to meet your needs.

Our wide range of specialised skills includes:

  • Administration and customer support
  • Research and data collection (NSW only)
  • Case management
  • Accredited interpreting and translation
  • Tech support for online events
  • Events support
  • Complex case support
  • Specialised children and young people support (NSW Metro and VIC Metro only)

How are our services offered?

There are several flexible ways that our Multicultural Support Officers can be engaged:

  • In-person - one-on-one with a client
  • In-person - at events, within an organisation, in a classroom, or any group setting
  • Online remote options are available!

Our officers can be engaged for a one-off or an ongoing arrangement. They are based on an hourly rate, with a minimum engagement of three hours for in-person services and one hour for remote services.

Our clientele includes:

  • Event management businesses
  • Universities
  • Education providers
  • Health providers
  • Family services

Get in touch

Contact us to find out how you can make the most of your connections!

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