Local Area Coordination

Settlement Services International (SSI) is partnered with the National Disability Insurance Agency (NDIA) to deliver Local Area Coordination Services in NSW.

As a Local Area Coordinator (LAC), SSI supports people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream services in the community.

Find out if you are eligible for NDIS support

Local Area Coordination

Call 1800 960 975 between 10am - 4pm, Monday - Friday or email lac@ssi.org.au for assistance.

Areas we cover

SSI delivers Local Area Coordinator services to residents in the following areas in NSW:


Ashfield office

Level 2, 158 Liverpool Road
Ashfield, NSW 2131

Open address in Google Maps
Canada Bay

South Western Sydney:



Please note: SSI LAC offices are currently closed and will open to the public in the near future.

Our offices are located in Ashfield, Bankstown, Campbelltown, Liverpool and Wingecarribee

SSI LACs are here to help you:

  • brain

    Understand, access and navigate the NDIS with confidence

  • create

    Create, implement and review NDIS plans for eligible participants

  • connect

    Connect with local support networks in your community

  • reading

    Understand how the NDIS works with other government services including education, health and transport

  • suppor

    Find the support you need from your local community

Your NDIS journey

Your LAC will help you to:

  1. Understand and access the NDIS

    Read more
  2. Create your first NDIS plan

    Read more
  3. Implement your plan

    Read more
  4. Review your plan

    Read more
  5. Revise and renew your plan

    Read more
Providing support, empowering communities

Providing support, empowering communities

Whether or not you're eligible to receive NDIS support, SSI LAC providers can help build the skills and knowledge of participants, families and carers to connect with mainstream services and community support networks.

Through our helpful resources, guides and workshops, we work alongside community networks and services to resource, inform and build the capacity of local businesses and organisations to be more responsive to the needs of people with disability.

Who we are

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

Since 2014, SSI has supported people with disability, their families and carers through a number of community based initiatives such as Ability Links and Ignite Ability® Small Business Start ups. We bring extensive knowledge in delivering disability services across NSW through our staff and participant expertise and their connections to local communities.

With a predominantly bilingual and cross-cultural workforce, speaking more than 90 different languages, our services are tailored to individuals and families to capitalise on their strengths, identify their priorities and meet their current and future needs.

We work alongside all diverse communities including people from Aboriginal & Torres Strait Islander, Culturally and linguistically diverse and LGBTQIA+ backgrounds.

Who we are


Do you have a question about Local Area Coordination, the NDIS or SSI?

Yes. Since 2014, SSI has supported people with disability, their families and carers through a number of community based initiatives such as Ability Links and Ignite Ability® Small Business Start ups – a business creation program designed specifically for entrepreneurs with a disability.

Yes. SSI has worked with Aboriginal and Torres Strait Islander people through initiatives including Ability Links and the development of the organisation's Reconciliation Action Plan. SSI recognises the importance of engaging with Aboriginal and Torres Strait Islander people through a respectful and collaborative approach. The organisation will continue to seek first-hand guidance to build on our knowledge of First Nations communities to create sustainable, respectful and equitable service delivery.

Yes. SSI has more than 135 bi-lingual guides and many bi-lingual staff. Collectively we speak over 100 languages and dialects and can often provide support – written and spoken – in the language of your choice when you need it. Where possible we aim to provide translated resources and can organise interpreters.

We are committed to being an Equal Opportunity Employer and since we work with people from diverse cultural and social backgrounds with varied life experiences, physical abilities and skills we encourage applications from people of culturally and linguistically diverse backgrounds, including people from Aboriginal & Torres Strait Island heritage and people with lived experience of disability.

If you are interested in applying for a position, please visit SSI's Live Hire page for current vacancies.


Getting ready for the NDIS

Click here to check your eligibility on the NDIS website. For more information you can contact the NDIS on 1800 800 110

Contact us

Contact us

To find out more about SSI’s LAC services contact us via email or phone: 


1800 960 975


For general enquiries: lac@ssi.org.au

To submit feedback or to lodge a complaint or compliment: lacfeedback@ssi.org.au

SSI acknowledges the traditional custodians of the land and their enduring sovereignty, and we honour their elders, past, present and emerging. We acknowledge that we have a responsibility to ensure services delivered on this land are provided in partnership with our Aboriginal communities to protect their culture, people and lands and to produce positive outcomes for Aboriginal people. We will use our understanding of and commitment to cultural responsiveness as we welcome new cultures to Australia and implement our programs and services.