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How we support Home Care providers

Existing partners and their staff who are part of HCWSP have access to a variety of free support and training, including

  • Home Care Staffing Support through Hireup
  • Diversity training and online learning modules
  • HR Principles Training
  • Access to our resources at the Home Care Experience Centres
  • Care Career Passport scheme

Get the training and support now to be equipped with the skills you and your team need to build a long-term career in the aged care sector.

For any questions, get in touch with our friendly team at or call 1800 985 028.

Home Care Staffing Support

Our Home Care Staffing Support initiative helps eligible Home Care Providers in NSW and the ACT boost their team in an easier, faster and more affordable way.

We have joined forces with the National Disability Insurance Scheme (NDIS) registered platform Hireup to connect Home Care Providers with Hireup’s thousands of trained and verified support workers.

Eligible Home Care Providers will receive a subsidy from SSI to cover 50 per cent of the wages of casual workers hired through this initiative.

The Home Care Staffing Support rebate will be available for eligible home care providers until 30 June 2024 for hiring workers via Hireup who are registered participants of HCWSP. This means the 50% wage subsidy only applies to staff who registered for HCWSP before 31 March 2024.”

Case study

Watch to learn how we are helping Home Care Providers boost their recruitment efforts and navigate the current workforce shortages affecting the aged care sector.

In this video, you will also find out more about how the Home Care Workforce Support Program benefits seniors in NSW and the ACT.

Care Career Passport

As part of delivering the Home Care Workforce Support Program (HCWSP) in NSW and the ACT, we have developed an industry first initiative – the Care Career Passport with the goal to bring a standardisation tool to the care sector.

Care Career Passport
Care Career Passport

Download our sample Care Career Passport.

Home Care Experience Centre

As part of our Home Care Workforce Support Program, we have created a purpose-built facility to provide participants, home care providers and our industry partners with a physical space where they have access to face-to-face support including job application, hands-on training, in-person workshops, a presentation area, a Technology Lab, and everything they need to build a meaningful, long-term career caring for seniors in Australia.

Check out the services available at the Home Care Experience Centre:

Home Care Experience Centre Technology Lab

Technology Lab

Our lab supports program participants with access to laptops to upload and submit documentation and undertake e-learning training.

Our goal is to equip participants with the tools and skills they need to embark on a successful career in support care.

Two women conducting First Aid training

Accredited First-Aid training

Available to program participants and Home Care Providers on request. This training is conducted by the SSI Registered Training Organisation team, who have over 30 years of experience combined and qualifications in training, safety and First Aid.

Presentation area at Home Care Experience Centre

Presentation and training area

A space designed to host face-to-face sessions, including presentations for prospective program participants to learn and ask questions about the support and care sector and best practices to build a career caring for seniors, as well as keynotes with guest speakers such as Home Care Providers and support workers who are already in the care sector.

For bookings, please email us at or call 1800 985 028.

Home Care Experience Centre from outside

Drop-in support

The Home Care Experience Centre offers drop-in support for participants who are already in the program.

SSI providing support to Home Care Workder

Support lounge

We understand the great value of having in-person conversations, so within the centre, we have a dedicated area for program participants to talk with their Participant Services Delivery Officer or a specialist.

Our partnership with MARSS in ACT

We have partnered with Migrant and Refugee Settlement Services organisation, MARSS Australia Inc., to support the delivery of the government-funded Home Care Workforce Support Program in the ACT.

Through this partnership, we are expanding our reach in the ACT and surrounding areas, including Queanbeyan. Together, we aim to help Home Care Providers offer high-quality care at home to more seniors in the territory.



MARSS Australia Inc. was established in 1980 as the Migrant Resource Centre and incorporated in 1983. Since its inception, MARSS has been managed by a Board of Management comprising of elected nominees from Canberra’s ethnic communities and nominated members representing the Local Government.

MARSS has grown to become a vibrant service-oriented organisation, incorporating programs for migrants of all ages to assist with language, welfare, employment, access and equity for people from cultural and linguistic backgrounds.

MARSS logo