Contact us in your preferred language
Arabic | العربية
أرسل إلينا بريدًا إلكترونيًا يحتوي على اسمك متضمنًا أي من النقاط أدناه التي تريد منا مساعدتك فيها.
1. الانضمام إلى البرنامج
2. معرفة المزيد عن البرنامج
3. الحصول على وظيفة في مجال رعاية المسنين
Bengali | বাংলা
আপনার নাম সহ আমাদের একটি ইমেল পাঠান এবং নীচের কোন পয়েন্টগুলিতে আপনি আমাদের সহযোগিতা চান তা উল্লেখ করুন৷
- আপনার প্রোগ্রামে যোগদান করুন
- প্রোগ্রাম সম্পর্কে আরও জানুন
- বৃদ্ধাশ্রমে একটি চাকরি পাওয়া
Chinese (Simplified) | 简体中文
Chinese (Traditional) | 繁體中文
Hindi | हिन्दी
अपने नाम के साथ हमें ई-मेल भेजें और यह बताएँ कि निम्नलिखित में से कौन से विषयों के संबंध में आप चाहते/ती हैं कि हम आपकी मदद करें।
- आपके कार्यक्रम से जुड़ना
- कार्यक्रम के बारे में और अधिक जानना
- एजेड केयर (वयोवृद्ध देखभाल) में नौकरी प्राप्त करना
Macedonian | Mакедонски
Пратете нѝ имејл со вашето име и презиме, и наведете за кои од следните нешта би сакале да ви помогнеме.
- Да се вклучам во вашата програма
- Да дознам повеќе за програмата
- Да работам во негата на стари лица
Nepali | नेपाली
हामीलाई तपाईंको नाम सहितको एउटा इमेल पठाउनुहोस् र निम्न कुराहरू मध्ये कुनमा तपाईं हाम्रो मद्दत चाहनुहुन्छ त्यो समावेश गर्नुहोस्।
- आफ्नो कार्यक्रममा सामेल हुनुहोस्
- कार्यक्रमबारे थप जान्नुहोस्
- वृद्ध हेरचाहमा काम गर्नुहोस्
Sinhalese | සිංහල
ඔබේ නම සහිත ඊමේල් පණිවුඩයක් එවා පහත දැක්වෙන කරුණු වලින් කවරක් සඳහා ඔබට අපගේ සහාය අවශ්ය ද යන්න එහි ඇතුළත් කරන්න.
- ඔබේ වැඩසටහනට සම්බන්ධ වීමට
- වැඩසටහන ගැන වැඩිදුර දැන ගැනීමට
- වියපත් රැකවරණ ක්ෂේත්රයේ රැකියාවක් ලබා ගැනීමට
Spanish | Español
Envíenos un correo electrónico con su nombre e incluya en cuál de los puntos siguientes desea que le ayudemos.
- Unirme a su programa
- Saber más sobre el programa
- Trabajar en el sector de cuidado de adultos mayores
Tamil | தமிழ்
உங்கள் பெயரைக் குறிப்பிட்டு எங்களுக்கு மின்னஞ்சல் அனுப்பவும், அத்துடன் கீழே உள்ள விவரங்களில் எதில் நாங்கள் உங்களுக்கு உதவ வேண்டுமென நீங்கள் விரும்புகிறீர்கள் என்பதைச் சேர்க்கவும்.
- உங்கள் திட்டத்தில் சேர்வது
- திட்டத்தைப் பற்றி மேலும் அறிந்து கொள்வது
- முதியோர் பராமரிப்பில் ஒரு வேலை பெறுவது
Ukrainian | Українська
Надішліть нам електронного листа з вашим ім’ям та вкажіть, з якими з наведених нижче пунктів ви б хотіли, щоб ми вам допомогли.
- Долучитися до вашої програми
- Дізнатися більше про цю програму
- Влаштуватися на роботу у сфері догляду за літніми людьми
Through the delivery of the government-funded Home Care Workforce Support Program, we work together with stakeholders including aged care providers and registered training organisations (RTOs), among others, to bring the best outcomes for the sector’s workforce and seniors.
We welcome collaboration opportunities that can help grow and upskill the care and support workforce, as well as improve talent retention.
Find out more about how we can work with you in our Partner Brochure:
Case study video
Watch to learn how we are helping Home Care Providers boost their recruitment efforts and navigate the current workforce shortages affecting the aged care sector.
On this video, you will also find out more about how the Home Care Workforce Support Program benefits seniors in NSW and the ACT.
Care Career Passport
As part of delivering the Home Care Workforce Support Program (HCWSP) in NSW and the ACT, we have developed the Care Career Passport with the aim to bring a standardisation tool to the care sector.
With this industry first initiative, we want to help aged care providers identify the level of experience of care workers. Our goal is to help you streamline the recruitment process of new support workers.
We worked in conjunction with aged care industry experts and Registered Training Organisations to create the Care Career Passport, a document that gives employers a snapshot of experience, credentials, skills, education and industry checks of a potential employee who is part of the HCWSP.
How the Care Career Passport works
The Care Career Passport consolidates in one place the information that potential employers need to know about a support worker, including where they are at on their career journey.
When a HCWSP participant presents a Care Career Passport, you can have the confidence that they have been screened and vetted by our Participant Services Delivery Officers and have met the following requirements:
- Right to work in Australia
- Police and working with children checks
- Necessary vaccinations
- First-Aid certification
This document also captures other accredited and non-accredited training, including traineeships and/or Certificate III qualifications. In short, the Care Career Passport shows that a potential employee is ready, willing and able to help deliver high-quality care to seniors.
How the Care Career Passport supports workers
The Care Career Passport has been designed to support care workers throughout their career – from joining the HCWSP to growing into new areas within aged care. It is a document where support workers can capture their career achievements and present it to potential employers.
We have included our Care Career Roadmap in this document to inspire workers joining the sector to build a meaningful career by exploring the variety of growth opportunities available.
Download our sample Care Career Passport.
Home Care Staffing Support
Our Home Care Staffing Support initiative helps eligible Home Care Providers in NSW and the ACT boost their team in an easier, faster and more affordable way. We have joined forces with National Disability Insurance Scheme (NDIS) registered platform Hireup to connect Home Care Providers with Hireup’s thousands of trained and verified support workers. Eligible Home Care Providers will receive a subsidy from SSI to cover 50% of the wages of casual workers hired through this initiative.
Boost your workforce
Home Care Providers can now access thousands of verified support workers all in one place.
- More workers: Access 9,000+ approved, verified support workers in NSW and the ACT with a range of experience across the care sector.
- Affordable solution: Save 50% off Hireup’s standard rates when you book eligible workers.
- Make an impact: With the support of more workers, you can help more seniors enjoy independent lives at home.
Boosting the home care workforce
SSI is a national not-for-profit organisation providing life-changing human and social services.
With community at the heart of everything we do, our purpose is to empower individuals, children, families and communities from diverse backgrounds and identities to fully participate in the economic, social, civic and diverse cultural life of Australia, creating a more equitable, resilient, enriched and inclusive society.
Hireup is Australia’s largest NDIS-registered platform of support workers. On Hireup, people with disabilities, their families and support teams can find, hire and manage support workers suited to their needs.
Service providers can access Hireup for Providers to solve their staffing challenges as an alternative to using agency labour.
SSI has engaged Hireup to help overcome the skills shortage in the at-home aged care sector in NSW and the ACT by launching the new Home Care Staffing Support initiative.
This Home Care initiative helps home care providers boost their workforce by connecting them with verified support workers while saving them 50% of workers’ wages.
– Support aged care providers to upskill and grow their workforce
– Give workers opportunities to diversify their skills and experience
– Ensure choice and continuity of support for ageing Australians
– Grow and retain the care workforce
More workers: Access 9,000+ approved, verified support workers in NSW and the ACT with a range of experience across the care sector.
Affordable solution: 50% off Hireup’s standard rates when you book workers participating in the program.
Make an impact: With the support of more workers, you can help more seniors enjoy independent lives at home.
Eligible home care providers must register with both SSI and Hireup for Providers.
To register with SSI, providers can advise they will be claiming the 50% rebate and we would like a signed Deed of Collaboration in order to participate in the Home Care Staffing Support initiative.
To register with Hireup complete this online application form.
Providers in signing a Deed of Collaboration with SSI will enable SSI to check eligibility for the program and to be set up in SSI’s internal systems to receive the subsidy.
Providers must successfully register with the Hireup for Providers service to be able to find, select and book workers on Hireup.
Providers must be an eligible home care provider in the ACT or NSW
Must be registered with SSI and Hireup.
Obtaining the SSI subsidy
SSI will provide a subsidy to Providers as an incentive to use Workers retained by Hireup (Hireup Workers). The subsidy will be 50 per cent of Hireup’s advertised standard rates, as applicable at the time of the service booking. The subsidy excludes any mileage claims submitted by workers delivering transport, this will be charged at 97c/km.
Unless otherwise agreed between the Provider and Hireup, the Providers are responsible for ensuring Workers register with the SSI, complete SSI’s required training and screening for participation in the Home Care Staffing Support initiative and provide any relevant documentation for the purposes of Home Care Staffing Support.
You must notify SSI you will be claiming the 50% rebate and be registered with SSI. Provide your invoice to SSI and attach the corresponding Hireup invoice.
SSI will submit for processing the request within 3 working days.
Copy of Hireup Invoice including the support worker’s name/Hireup ID;
The date shift was worked.
Once registered, Hireup will arrange an onboarding call with all participating Providers to show them how to use the Hireup Platform, with ongoing support available through the Hireup for Providers team.
Hireup for Providers team at firstname.lastname@example.org or on 02 8776 3863.
There are 2 ways to engage with workers for the program:
Post a job on the Hireup platform stipulating you are seeking SSI registered support workers. Interested workers will then show interest on the platform.
Search directly for workers who have registered with SSI using the keyword SSI in the search filter on the Hireup platform. You can contact these workers directly to discuss and book workers for any available shifts.
To be eligible for the subsidy, Providers must check workers are registered with SSI prior to making a booking. It is the Providers responsibility to ensure that any workers they engage are registered with SSI if they wish to apply for the subsidy.
All of this will be covered in the onboarding process with Hireup.
Hireup recommends including the follow information in your job posts on Hireup:
In the job heading: SSI registered workers for aged care shifts
In the job description field: To be eligible for this job workers must be registered with SSI or be willing to register before the date of the shift.
By registering you’ll gain access to more shifts in more ways on Hireup, along with a range of other benefits.
To register, simply complete this quick application form and you’ll be notified within 24 hours of your application outcome.
To find out more about this program visit: Home Care Staffing Support Program.
You can ask the worker if they would like to join the program. If the worker doesn’t wish to participate or isn’t eligible you may continue to book them on Hireup but will not be eligible for the subsidy.
Send workers a booking request on the Hireup platform. In the invoicing notes on the booking include the worker’s Hireup ID.
Yes, however, these workers will not be subsidised by SSI. You may choose to set up an additional account on Hireup to manage SSI workers.
Providers will receive a weekly invoice on a Monday from Hireup. Providers pay Hireup in full for the Workers without applying any subsidy or reimbursement that may be available to a Provider under the Home Care Staffing Support Program.
Home Care Experience Centre
As part of our Home Care Workforce Support Program, we have created a purpose-built facility to provide participants, home care providers and our industry partners with a physical space where they have access to face-to-face support including job application, hands-on training, in-person workshops, a presentation area, a Technology Lab, and everything they need to build a meaningful, long-term career caring for seniors in Australia.
Check out the services available at the Home Care Experience Centre:
Supports program participants with access to laptops connected to the internet to upload and submit documentation, complete online job applications and undertake e-learning training.
Our Participant Services Delivery Officers offer Digital Literacy lessons at our Technology Lab for participants who might need 1:1 support to help them navigate online to fulfil training or employment requirements or learn how to use smart technology. Our goal is to equip participants with the tools and skills they need to embark on a successful career in support care.
Accredited First-Aid training
Available to program participants and Home Care Providers on request. This training is conducted by the SSI Registered Training Organisation team, who have over 30 years of experience combined and qualifications in training, safety and First Aid.
Presentation and training area
A space designed to host face-to-face sessions, including presentations for prospective program participants to learn and ask questions about the support and care sector and best practices to build a career caring for seniors, as well as keynotes with guest speakers such as Home Care Providers and support workers who are already in the care sector.
Group discussions and our peer support offering are also available at the Home Care Experience Centre.
This space is also available to Home Care Providers upon request to support them with their recruitment, onboarding and skills development work. For bookings, please contact us at email@example.com or on 1800 985 028.
The Home Care Experience Centre offers drop-in support for talent interested in learning more about the Home Care Workforce Support Program, as well as participants who are already in the program.
We understand the great value of having in-person conversations, so within the centre, we have a dedicated area for program participants to talk with their Participant Services Delivery Officer or a specialist.
Our partnership with MARSS in ACT
We have partnered with Migrant and Refugee Settlement Services organisation, MARSS Australia Inc., to support the delivery of the government-funded Home Care Workforce Support Program in the ACT.
Through this partnership, we are expanding our reach in the ACT and surrounding areas, including Queanbeyan, to help attract new talent into the Home Care sector and to connect further with local Home Care Providers. Together, we aim to help Home Care Providers offer high-quality care at home to more seniors in the territory.
MARSS’ team on the ground is responsible for attracting new talent and placing them with eligible Home Care Providers. At the same time, SSI is focused on training, upskilling, supporting and retaining Home Care Workers.
MARSS Australia Inc. was established in 1980 as the Migrant Resource Centre and incorporated in 1983. Since its inception, MARSS has been managed by a Board of Management comprising of elected nominees from Canberra’s ethnic communities and nominated members representing the Local Government.
MARSS has grown to become a vibrant service-oriented organisation, incorporating programs for migrants of all ages to assist with language, welfare, employment, access and equity for people from cultural and linguistic backgrounds.
We run a series of sessions, workshops and forums tailored to home care workers, people interested in becoming home care workers, home care providers and management throughout the year. We also participate in third-party expos and forums.
Find our upcoming events below and sign up to any that are of interest to you.
Through the Home Care Traineeship, participants have the opportunity to get paid while undertaking a nationally recognised qualification to help you build a long-term career caring for seniors in Australia.
The traineeship equips participants with the information and skills you need. It also allows you to train with an employer and get first-hand experience while learning.
Our goal is to help new talent enter the home care sector feeling confident, well-prepared and with the skills required for a successful career in home care.
About the courses
The traineeship has been designed to cater to people with different lifestyles. You can choose between full-time, part-time and flexible hours of hands-on practical learning.
There is also a range of courses to fit your interest and needs and set you up for success as a home care worker.
Start your qualification pathway
Our team will get in touch with you to discuss local training opportunities to help shape your career path.
Everyone looking to start a career in home care but with limited or no industry experience. The Home Care Traineeship is a complimentary service for eligible Australian residents and citizens across NSW and the ACT, including regional and remote areas. For more information,
SSI and Group Training Organisation, Apprenticeship Careers Australia (ACA), have joined forces to deliver the Home Care Traineeship across NSW and the ACT.
About the Home Care Workforce Support Program
We are delivering the government-funded Home Care Workforce Support Program (HCWSP) in New South Wales (NSW) and the ACT to help Australia’s seniors enjoy a safe and independent life at home.
Through this program, we aim to grow, upskill, train and support an aged care workforce that delivers safe, high-quality care that puts seniors first.
The program is free and open to anyone who wants to build a meaningful career supporting seniors.
Why it matters
Australia needs 110,000 more support workers in the next 10 years to support our seniors live at home for longer.
Through the Home Care Workforce Support Program, the Federal Government has allocated more than $91 million nationally to address the combined challenge of an ageing population and talent shortage in the aged care sector by supporting well-qualified, well-supported personal care workers to enter and remain in the workforce.
At SSI, we are proud to deliver the program in NSW and the ACT to boost the much-needed at-home aged care workforce by 4,400 personal care workers by mid-2024.
Become a home care worker
Make a difference with every door you open and build a career in aged care.
The Home Care Workforce Support Program is open to everyday heroes who want to provide quality care for seniors in their homes. Whether you want to start a career in at-home aged care or boost your skills, we can help you.
Home care workers vary in age, gender, background and level of qualifications but what unites them are common characteristics.
See if a career in home care is for you:
- Have soft skills like empathy and patience?
- Enjoy the company of seniors?
- Live or can work in NSW or the ACT?
Are you looking for…
- Life-changing, meaningful work?
- Flexibility with work hours and location?
- Autonomous work?
- Long-term career?
- Ongoing upskilling and learning?
- A career change?
- A steady job into the future?
If you have a passion for making a difference, we can help turn that into a long-term career in at-home aged care.
There are abundant rewarding employment opportunities to support our seniors today and into the future as Australia’s population ages and with reports showing that more than 90 per cent of older Australians want to remain in their homes instead of moving into residential aged care.
Learn more about a career in home care with our Home Care Career Roadmap:
Download our Home Care Career Roadmap to see where home care can take you.
Learn more about care careers
About a career in Home Care
Watch this video to learn more about a career in Home Care, straight from those who are already making a difference in the aged care sector.
Listen to support workers speak from first-hand experience about the range of career opportunities available, as well as the positive impact you can make on seniors’ lives.
Your Home Care career journey with SSI
We will support you every step of the way to find a meaningful career caring for seniors.
Our team will connect you with education providers and workplace training to be job ready, link you with career opportunities and provide ongoing support.
Care Career Passport
The Care Career Passport is designed to guide you throughout your journey to become a care and support worker, as well as invite you to explore the wide range of growth opportunities available.
It provides you with tangible proof to show to potential employers and demonstrate your skills and qualifications as a care worker.
We have developed the Care Career Passport in conjunction with aged care industry experts and Registered Training Organisations, with the objective to help you build a successful career in care.
How does the Care Career Passport work?
The Care Career Passport consolidates in one place your skills, training and certifications, industry requirements, experience and milestones. It is a document that serves as a snapshot of your career journey so far, and provides validation of your credentials to potential employers.
With it, you can keep track of your milestones from when you first joined the Home Care Workforce Support Program to achieving other career goals, such as First-Aid certification or other accredited training.
In summary, the Care Career Passport shows that you are ready, willing and able to deliver high-quality care to seniors.
The Care Career Passport kit
The Care Career Passport is part of a kit designed to accompany aged care workers throughout their career. This kit features a set of materials, including documents and videos, with the information you need to kick start your care career.
Download the Care Career Passport and explore where a career in aged care can take you:
Download our sample Care Career Passport.
To learn more about the Care Career Passport, reach out to your Participant Service Delivery Officer or click below to register into the program.
How we support participants
When signing onto the SSI Home Care Workforce Support Program, you get access to a range of benefitsto help you build a career in home care. Through our program, we can help you secure your dream job.
Check out how we can help you:
We have teamed up with the NRMA to offer all participants in the SSI Home Care Workforce Support Program a 12-month complimentary My NRMA membership. With it, you can unlock exclusive perks across the NRMA family like best price for members and flexible cancellations, as well as thousands of discounts on things like fuel, electricity, dining, movies, insurance and more. Even better, My NRMA helps you explore the best of what Australia has to offer and connects you to communities across the country to get involved and make a positive difference.
Access in-person support
The Home Care Experience Centre is a purpose-built facility that provides participants with a physical space where they can speak face-to-face with our team of Participant Services Delivery Officers and receive in-person support, including:
- Help with CV development and online job applications
- Hands-on training, including accredited First Aid training
- Group mentoring
- Peer support
- 1:1 discussions with your Participant Services Delivery Officer and/or a specialist
The centre features a Technology Lab where you have free access to laptops connected to the internet to help upload and submit documentation, complete online job applications and undertake e-learning training.
We also offer Digital Literacy lessons at our Technology Lab for participants who might need 1:1 support to help them navigate online to fulfil training or employment requirements or learn how to use smart technology. Our goal is to equip participants with the tools and skills they need to embark on a successful career in support care.
We offer drop-in support at the centre, so you can drop by at any time on Monday to Friday between 9 am and 5 pm. We are located at the Little Saigon Plaza Bankstown on Level 2/462 Chapel Road, NSW 2200.
For more information, ask your Participant Services Delivery Officer about the Home Care Experience Centre or register for the program.
How we support Home Care Providers
As part of the Home Care Workforce Support Program, we support the growth and upskilling of the at-home aged care workforce by connecting Home Care Providers with high-quality talent through our dedicated program business relationship team.
Get in touch to discuss how we can support your hiring needs at firstname.lastname@example.org.
Home Care Staffing Support
We can also help home care providers hire verified support workers through our Home Care Staffing Support and offer a subsidy to cover 50% of the wages of the workers hired through this initiative.
Please complete this form to start your career in home care.
Questions marked with a * are required
Fill in your details and one of our Team will contact you with information about how we can work with you.
The Federal Government’s Status Resolution Support Services (SRSS) program provides assistance to eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment and education.
We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria and Tasmania.