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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more

IgniteAbility

IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

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Keep up to date with news, stories and opinion pieces coming out Settlement Services International by joining our monthly newsletter, SSI News.

SSI News collates opinion pieces from our CEO Violet Roumeliotis, event invitations, good news stories, media releases and media appearances into one digestible monthly email.

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Contact Us

 

Ukrainian Nationals

It would be of great assistance if the Ukrainian nationals who hold non-humanitarian visas contact SSI at:

Tel: 02 9685 0100

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Please contact us on the email above, not the form below to get a fast response.

For further information, you can also visit this page on our response to the Ukraine crisis.


General Enquiries

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General Enquiries

Tel: 02 8799 6700

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Feedback, Complaints and Compliments

Settlement Services International Ltd (SSI) welcomes complaints and feedback and we think it is important that we know when we are doing a good job and when we need to improve.

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Telephone: 1800 916 857

 

ATIS is an automated immediate interpreting service for agency clients who need to access a phone interpreter. 

Automated Telephone Interpreting Services (ATIS)           Ph. 1800-131-450

For deaf, hearing or speech impairment clients 

National Relay Services (NRS) Calls   TTY/Voice             Ph. 133-677 
                                                             Speak and Listen  Ph. 1300-557-727 
                                                             SMS Relay            Ph. 0423-677-767 

Interpreting services for clients who do not speak English 

Translating and Interpreting Services (TIS)                       Ph. 131-450 


Media

Tel: 02 8799 6700; 0423 965 956

International: +61 2 8799 6700

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Suppliers

Suppliers are encouraged to visit our SSI Coupla Supplier site for answers to common FAQ's and for the appropriate contact details for your specific issue.

Visit SSI's Coupa Supplier site here.


Volunteers, Students and Interns

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Telephone: 1800 912 823


SSI Offices

Ashfield Head Office

Tel: 02 8799 6700

International: +61 2 8799 6700

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Address: 2/158 Liverpool Road Ashfield NSW 2131

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Armidale Office

Tel: 02 9057 5673

International: +61 2 9057 5673

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Address: 1/84-86 Beardy Street, Armidale, NSW 2350

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Bankstown Office

Tel: 02 8713 9200

International: +61 2 8713 9200

Address: 2/462 Chapel Road, Bankstown, NSW 2200

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Carlton Office

Tel: 1800 749 174

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Address: Level 2, 100 Drummond Street, Carlton, VIC 3053

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Liverpool Office

Tel: 02 9600 3100

International: +61 2 9600 3100

Fax: RESP - 9600 3199; ​HSP - 9600 3198

Address: 2/45-47 Scott Street Liverpool NSW 2170

Map and Driving Directions


Parramatta Office

Tel: 02 9685 0100

International: +61 2 9685 0100

Fax: RESP - 9600 3199; ​HSP - 9600 3198

Address: 81 George St, Parramatta NSW 2150

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Coffs Harbour Office

Temp mobile: 0470 337 788

Address: 2/126 West High Street,Coffs Harbour, NSW 2450

Map and Driving Directions


Newcastle Office

Telephone:02 4969 3399

Address: 8 Chaucer St Hamilton, Newcastle, NSW 2303

Map and Driving Directions


 

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.