Our offices will be closed from 22 December and will re-open on 5 January at 9.00am (8.30am for QLD).  If you are an SSI client and need urgent attention, please call your case manager. For all other enquiries, visit our contact page, phone your nearest office location and leave a voicemail including your name, number, and a brief message. Thank you and wishing you a happy holiday.

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About Emergency Relief

A personal or financial crisis can make it hard for a vulnerable individual to pay for the essentials of life. The Department of Social Services funds SSI to provide emergency relief services to people experiencing financial distress or hardship and have limited means or resources.

Forms of support can include food and fuel vouchers, part payment of bills, food parcels and clothing, budgeting assistance, and referrals to other support services. We complete more intensive referrals for people with complex needs.

SSI delivers Emergency Relief in the following regions:

  • Ipswich, Queensland
  • North Brisbane, Queensland
  • Parramatta, New South Wales
  • South East Melbourne, Victoria

How we help

We identify and connect with individuals struggling to pay for living essentials
Staff provide support in the form of food, fuel, clothing and budgeting assistance
People with complex needs are referred for financial, mental health and drug and alcohol support

Get in touch

Fill in the form below to seek assistance.