How we can support training for workers
We are here to support you in your home care journey.
Our free program offers a range of complimentary training and upskilling opportunities to help registered participants reach their full potential.
How we can support training for providers
We work together with care providers, among others, to bring the best outcomes for the sector’s workforce and seniors.
We drive collaboration opportunities that can help upskill the care and support workforce, as well as improve talent retention.
Home Care Experience Centre
The Home Care Experience Centre is a purpose-built facility that provides a space where you can speak face-to-face with our team and receive in-person training support, including:
- Access to ready-to-use laptops and printers
- Help with navigating e-learning platforms
- Hands-on training, including accredited First Aid Training, Manual Handling, and Dementia Workshops
- Workshop
- 1:1 discussions with your Participant Services Delivery Officer
We offer a drop-in support lounge at the flagship centre, Monday to Friday between 9 am and 5 pm. We are located at the Little Saigon Plaza Bankstown on Level 2/462 Chapel Road, NSW 2200.
Our ACT Experience Centre delivered by MARSS is also ready to assist and is located at Theo Notaras Multicultural Centre, Level 2/180 London Cct, Canberra ACT 2601.
We’ll be bringing the same flagship amenities and experiences to areas outside of Bankstown via our Mobile Training Organisation Unit. Check out our upcoming training dates on our events & webinars page.
Training Essentials for New Workers
These are accredited and non-accredited short courses that you can do either online (at home or in our experience centres) or face-to-face to help you prepare for a career in aged care.
Online Training Modules
EQUIP Aged Care Learning Packages
Free learning modules are available for anyone interested in or pursuing a career in aged care.
Developed by the Wicking Dementia Research and Education Centre and funded by the Australian government, these entry-level modules have been carefully curated to give you the foundational knowledge to set you up for a successful career and boost your employability.
Topics include:
- The aged care quality standards
- The Australian aged care system
- Person-centred care
- Exploring the role of nurses, PCWS, allied health professionals working in aged care
- Aboriginal and Torres Strait Islander cultural awareness
You’ll receive a certificate of completion at the end of each short module and can access them anytime from anywhere.
Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.
Home Care Online Learning
Access SSI Training and Education developed e-learning on various aged care topics including:
- Mandatory Industry Training
(i.e. Code of Conduct, Charter of Rights, Serious Incident Reporting Scheme) - Elder Abuse
- Maintaining a healthy body
- Abuse and Neglect
- Bathing a client
- Encouraging living activities
- Feeding elderly patients
Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.
SSI Training Courses by Aged Care Research and Industry Innovation Australia (ARIIA)
- Physical Activity & Exercise
- Cognitive Health
- Social Connectedness and Meaningful Activities
- Person-centred Approach to Responsive Behaviours
- Resilience and Self-Care
Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.
Accredited Training
First Aid (HLTAID011)*
Industry-accredited training, resulting in a Statement of Attainment for HLTAID011 Provide First Aid, is available for HCWSP Workers who haven’t done this course before or need to renew previous accreditation.
You’ll receive a Statement of Attainment for ….. on completion.
There are two modes of delivery, 1-day face-to-face or 2-day blended training. (online and face-to-face)
Reach out to your Participant Support Officer to see which one is right for you.
*Fee-free courses are subject to eligibility criteria.
Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.
Non-Accredited Training
- Manual Handling
- Infection Control and Use of Personal Protective Equipment
Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.
Training Support for Career Advancement
Accredited Training (fee free)*
We have partnered with Registered Training Organisations across NSW and ACT and can help you find a training provider that meets your needs. Training Courses we can assist with are:
- Accredited Training* (Face-to-Face/ Online
- HLTAID011 – Provide First Aid (See Above)
- Certificate 3 in Individual Support (Ageing)
- Certificate 4 in Ageing Support
- Certificate 3 in Allied Health Assistance
- Certificate 4 in Allied Health Assistance
- Certificate 3 in Health Services Assistance
- Diploma of Nursing
*Fee-free courses are subject to eligibility criteria. Reach out to your Participant Support Officer or email homecare@ssi.org.au to learn more.
Non-Accredited Training
EQUIP Aged Care Learning Packages (Advanced) – University of Tasmania
The Equip Aged Care Learning Modules by the University of Tasmania are an excellent and free training resource for those already in the aged care profession. Each module focuses on essential concepts within contemporary aged care, encouraging participants to deepen their understanding of the topics through additional resources at the end of each module.
Learners will also be able to access an additional certificate detailing learning and CPD hours at the end of each learning package.
Get started on your EQUIP Aged Care Learning.
Reach out to your Participant Support Officer or email homecare@ssi.org.au to learn more.
Dementia Workshops
The SSI Home Care Workforce Support Program delivers Dementia Workshops and Training through our training partners every month.
Enabling EDIE (f2f)
Enabling EDIE (Educational Dementia Immersive Experience) is an immersive workshop that uses virtual reality to enable you to see the world through the eyes of a person living with dementia.
Talk with Ted (f2f)
Talk with Ted is an interactive and practical workshop that allows participants to experience what it’s like to talk with someone living with dementia. It uses an avatar with adaptive learning to focus on improving gaps in knowledge and communication skills.
To learn more about dates and locations, speak to your Participant Support Officer or visit our events and webinars page.
Cultural Diversity
SSI is a leading provider of diversity and inclusion training. We have developed a 7-part online course designed to support HCWSP workers with the principles of providing culturally responsive support in aged care.
If you would like to learn more about Culturally Responsive Support, please reach out to your Participant Support Officer or homecare@ssi.org.au for details on how to access our free e-learning.
Other Useful Training Resources
Resources for Workers
Other Online E-learning
Palliative Care
Improving English Communication and Digital Literacy Skills
Aged Care Support in other Languages
Staff Upskilling
Accredited Training for Staff
We have partnered with Registered Training Organisations across NSW and ACT who are approved providers of government-funded training. We can help you find a training provider that meets your needs.
Training Courses we can assist with are:
- Accredited Training* (Face-to-Face/ Online
- HLTAID011 – Provide First Aid (See Above)
- Certificate 3 in Individual Support (Ageing)
- Certificate 4 in Ageing Support
- Certificate 3 in Allied Health Assistance
- Certificate 4 in Allied Health Assistance
- Certificate 3 in Health Services Assistance
- Diploma of Nursing
Entry into Care Role Skillset (Short Course)*
You will get a Statement of Attainment when you complete this accredited short course. It’s designed for people who are already working and do entry-level care work alongside fully qualified carers in aged care or disability support
The skillset contains the following units from Certificate III in Individual Support:
- CHCCCS015 Provide individualised support
- HLTINF006 Apply basic principles and practices of infection prevention and control
- HLTWHS002 Follow safe work practices for direct client care
*Fee-free courses are subject to eligibility criteria.
Interested in a course not on this list? Reach out to agedcaresupport@ssi.org.au or call 1800 985 028.
EQUIP Aged Care Learning Module
The Equip Aged Care Learning Modules are an excellent and free training resource for those already in the aged care profession. Learners will also be able to access an additional certificate detailing learning and CPD hours at the end of each learning package.
SSI Diversity Training
SSI is a leading provider of diversity and inclusion training. We offer several diversity training options.
Online Webinars
Upcoming:
- Responding to Racism in Aged Care Workshop (Wednesday 8 May)
- Supporting First Nations Staff Working in Home Care (Tuesday 30 April)
- Working with culturally and linguistically diverse teams in the home care sector (Wednesday 15 May)
Pre-recorded:
In-house Provider Training
- Culturally responsive leadership in-house workshop (3 hours).
- Executive leadership conversations on Diversity and Inclusion (45mins). Contact diversitytraining@ssi.org.au for more information.
To book in-house training please contact SSI Diversity Training at diversitytraining@ssi.org.au.
E-learning
We have a range of e-learning, including Culturally Responsive Support for in-home aged care workers.
Cultivating Leaders in Aged Care
Explore our leadership resources designed to equip managers and leaders with the skills to not only improve existing skillsets but also develop practical skills for mentoring aged care staff.
SSI Training Courses for Leaders in Aged Care
These free 10-15-minute training modules were developed with the Aged Care Research and Industry Innovation Australia on key topics for team leaders and managers in aged care.
Modules include:
- Effective Workforce for Clinical Governance
- Leadership and Culture for Clinical Governance
- Evidence-based Change
- Emerging Technologies in Aged Care
- Risk Management in Aged Care
Reach out to your Business Support Officer for more details on accessing our e-learning.
Upcoming Management and Leadership Workshops
- Top 5 Risks in Home Care (24 April 2024)
- Duty of Care and Dignity of Risk (29 April 2024)
- Aged Care Quality Standards in Home Services (date TBC)
- Towards the new Strengthened Standards (date TBC)
- Organisational Governance in Home Services (date TBC)
- Preparing for a Quality Review in Home Services (date TBC)
- Contractor and Supplier Management in Home Services (date TBC)
- Embedding a Peer Support Culture – Buddying (date TBC)
Dementia Training
Enabling EDIE (f2f)
Enabling EDIE (Educational Dementia Immersive Experience) is an immersive workshop that uses virtual reality to enable you to see the world through the eyes of a person living with dementia.
Talk with Ted (f2f)
Talk with Ted is an interactive and practical workshop that allows participants to experience what it’s like to talk with someone living with dementia. It uses an avatar with adaptive learning to focus on improving gaps in knowledge and communication skills.
To learn more about dates and locations or enquire about how this can support your organisation, speak to your Business Support Officer or visit our events and webinars page.
Recruitment and Retention
Here’s how we can support you with training to improve recruitment and retention practices for your business:
Recruitment Principles for Aged Care
This online workshop will discuss how maximising proven recruitment strategies can help you attract and secure the right talent to help you build your workforce.
To learn more about upcoming training dates and topics, speak to your Business Support Officer or visit our events and webinars page.
Useful Online Resources
External Resources for Providers
- Governing for Reform in Aged Care
- Queensland Home Care Workforce Support Program Consortium of COTA Queensland, SkillsHubs and Skills Generation
- Aged Care and Research Industry Innovation Australia
- Older Persons Advocacy Network (OPAN)
- Centre for Cultural Diversity in Ageing
Dementia Training and Resources
Palliative Care
Improving English Communication and Digital Literacy Skills
Information on Accessing Government Funding for Staff Upskilling