We offer organisations an opportunity to book a wide range of highly skilled in-language and in-culture professionals. Our 170+ Multicultural Support Officers build trust and rapport through lived experience and shared culture. This enables them to connect more meaningfully by offering enhanced levels of support across 50+ different languages throughout NSW and Queensland.

Embracing diversity and building cultural responsiveness is integral to every business and organisation. Developing and promoting engagement with culturally and linguistically diverse communities (CALD) empowers your participants by establishing their autonomy to help them thrive and realise their full potential. In addition, your business or organisation can tap into the knowledge and understanding derived from our long history of serving multicultural communities and established relationships.

In-language and in-culture services for activities such as:

• Supporting individuals and families in the CALD community: including settlement orientation, form filling, building digital literacy and connecting communities with services and activities
• Engagement, transport and supervision of children and young people in care
• Workshop facilitation or support
• Co-designing services, programs, and projects
• Community Engagement: supporting business to connect to community

Our Multicultural Workforce includes Multicultural Support Officers who have acquired additional skills developed through study and experience in Australia and overseas.

Our wide range of specialised skills includes:

• Administration and customer support
• Research and data collection (NSW only)
• Case management
• Accredited interpreting and translation
• Tech support for online events
• Events support
• Complex case support
• Specialised children and young people support (NSW Metro and Victoria Metro only)

There are several flexible ways that our Multicultural Support Officers can be engaged, including in-person and online, as well one-off or as an ongoing arrangement. They are based on an hourly rate, with a minimum engagement of three hours for in-person services and one hour for remote services.

Contact us to find out more about how we can be of value to you: workforcebookings@ssi.org.au.

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If you or someone you know is experiencing negative effects from gambling, call our dedicated gambling support number on 1800 329 192 or email us at gamblingharmprevention@ssi.org.au.

BEMAC produces & stages multicultural artists from different cultural backgrounds.

As a registered charity and a subsidiary of SSI’s self-funded Arts and Culture program, BEMAC provides a platform for innovative multicultural arts in Queensland. We believe that the voices of Australia’s diverse artists enrich our culture and should be heard by everyone.

• Courageous in creativity: We aim to support artists at all career and development stages, whose creative and professional aspirations are solidly grounded on the creation of original work of the highest quality and relevance possible.  
• Determined in diversity: We aim to ensure that diverse stories, voices and expressions are duly represented and that they are embraced and welcomed into a platform of creativity, conversation and cross-pollination.
• Enablers of change: We aim to drive positive social change towards the elimination of racism, discrimination and exclusion by fostering self-determination and cultural safety with the agency to freely express.

BEMAC’s inspiring and distinct lineup of passionate artists explores the depths of identity, migration, and multiculturalism. With courage, determination, and the desire to enable change, BEMAC sets the stage for a truly transformative experience.

Sign up to the BEMAC newsletter for the latest updates about upcoming events, workshops, industry talks, open mic nights, live music and more.

Dive into the world of thought-provoking art in the heart of Brisbane! Find out about upcoming events.

The Federal Government’s Community Support Program (CSP) aims to help people applying for humanitarian visas (CSP visa) to settle in Australia. Australian businesses, families and individuals can offer employment through the scheme, and community organisations can offer settlement support.

As an Approved Proposing Organisation (APO) under the program, SSI can propose individuals in humanitarian situations overseas to take part in the Community Support Program in Australia. Our goal is to support potential humanitarian applicants who have eligible supporters for successful resettlement in Australia. We aim for them to become financially independent and have meaningful lives in Australia within a year of their arrival.

CSP Processing and Lodgement Status

Only a limited number of visas are granted under the Community Support Program (CSP) each year. The program remains heavily oversubscribed, resulting in extended processing times. Processing may take eight years or longer, and all applicants should expect lengthy processing timeframes.

To help manage the significant backlog of applications, the Department of Home Affairs has tightly controlled the number of applications that Approved Proposing Organisations (APOs) can lodge.

At present, SSI has not been allocated any places to lodge visa applications from our existing on-hand caseload.

This means SSI is currently unable to submit further CSP visa applications. We do not yet know when SSI will receive any future allocations or what arrangements will apply moving forward.

Due to these constraints, SSI continues to pause accepting new Expressions of Interest (EOIs) and lodging new visa applications under the CSP.

Other Approval Processing Organisations (APO’s) can be found here. 

Please direct any enquiries relating to applications which have already been lodged to csp@ssi.org.au

Kindly note that SSI has reached capacity for this program. We will not be accepting new applications under the Community Support (CSP) Program.

For further information on the Community Support Program, please visit the Department of Home Affairs.

SSI CSP Fee Structures and Invoice Schedules

The impact of the COVID-19 pandemic on people’s lives can be long-lasting. The federal government’s Workforce Australia Local Jobs program aims to reskill, upskill and develop employment pathways that assist people to move back into jobs as the economy recovers

SSI provides job coordinator services under the program across the Sydney South-West, Gold Coast and Wivenhoe regions in New South Wales and Queensland. We connect employers and training providers with job seekers.

Eligible job seekers on a jobactive, New Employment Services Trial or Transition to Work caseload may be able to participate in the Workforce Australia Local Jobs program. Please contact your employment service provider to be referred to one of our job coordinators. 

Families and Early Years Program is proud to partner with Metro South Health to deliver a community-based antenatal service for eligible newly arrived, refugee, and migrant women living in Logan, Queensland.

The service is facilitated by the SSI Gateway and aims to improve birthing outcomes for babies born in Logan. Evidence shows that a woman who receives care from a Midwife throughout the duration of pregnancy and birth is more likely to have a normal birth of a healthy baby at term, have a more positive experience of labour and birth, be more satisfied with her care, and successfully breastfeed.

We work closely with Midwives to provide wrap-around support to women and families by linking them in with internal and external services for housing, employment, health and financial wellbeing support.

In addition, the Family and early years program includes:

Community Hubs

Health Impact Project

Child Health Pathways

If you would like more information, please speak with your GP about a Families and Early Years Program referral or email acsl.gatewayofficer@ssi.org.au.

SSI Gateway
91 Wembley Road Logan Central, QLD
Monday – Friday 8:30am – 4:30pm
Phone: 07 3412 8222

People with refugee and asylum seeker backgrounds can face considerable barriers to participating in Australia’s education system. Supported by financial services company Allianz and other donors, the SSI Allianz Scholarship program aims to make things a little easier.

Through the program, we provide one-off scholarships to students preparing to undertake study or have their existing skills recognised in New South Wales, Queensland or Victoria.

To be successful for support, applicants must:

• Be from a refugee or asylum seeker background on the listed visa numbers: 117, 200, 201, 202, 203, 204, 449, 786, 790, 842, 851, 866. Applicants on bridging, SHEV 790 or TPV 785, are also eligible to apply but must consider individual circumstances regarding visa obligations and any potential impact on other sources of income.
• Have been living in Australia for five years or less (from and including 2020).  The five-year country entry limit does not apply to 851, bridging, TPV 785 or SHEV 790 visa holders.
• Reside and study in NSW, QLD or VIC.
• Meet eligibility criteria specific to each scholarship category (see application forms for more details).
• Not have previously received an SSI Allianz scholarship.

*No more than one scholarship will be awarded to each immediate family in the same household per year.

*People living with disability who meet the criteria are encouraged to apply. 

In 2026, the SSI Allianz Refugee Education Scholarships will provide financial support across a range of study pathways, helping students from refugee backgrounds reach their education and career goals:

• 10 x Secondary School Scholarships – $500 each
• 8 x Vocational Education & Training (VET) Scholarships – $2,000 each
• 6 x Skills Recognition Scholarships – $4,000 each
• 8 x University Scholarships – $4,000 each
  • General Stream: open to all fields of study and career pathways
  • Resilience Stream: for applicants pursuing careers that promote environmental or social resilience

The number of university scholarships in each stream will be determined based on applications received.

Applications open: October 17th 2025

Applications close: 5pm November 21st 2025

Notification of outcome for: Secondary, Skills Recognition and Vocational Education & Training: Applicants notified late January 2026

Notification of application outcome for the University category: Late-January / February 2026

Successful Secondary, Vocational Education & Training, Skills & Qualification Recognition receive funding: Late-January / February 2026

Successful University applicants receive funding: February / March 2026 (confirmation of enrolment must be received)

Scholarship Ceremony: Mid-2026

Australia’s regions are in dire need of workers in a range of sectors. At the same time, many people in cities – including newcomers – are looking for employment. SSI’s Work+Stay business aims to bring the two together, helping to solve challenges for regional employers and to build stronger communities.

The program has a focus on right-fit employment and lifestyle solutions for newcomers considering relocation, and the right long-term workforce for employers in the regions.

Young people from multicultural, migrant and refugee backgrounds have extraordinary potential. But all too often, they face barriers along their way.

Our Youth Collective initiative brings young people together with multicultural service providers to create a platform for youth from culturally and linguistically diverse backgrounds to participate in activities that help shape service delivery planning, implementation and outcomes that impact them across education, employment and a number of other areas.

Our aim is to improve service delivery outcomes for multicultural young people in NSW through innovative and collaborative initiatives. By participating in this initiative, young people have the opportunity to build their confidence, resilience and leadership skills.

The program includes the NSW Settlement Partnership (NSP) Youth Workers Network, a group of youth workers from across 20 settlement service providers in the NSP, which is a consortium led by SSI to deliver services to newly arrived migrants and refugees. Network members collaborate on projects, share resources and learn from each other how to successfully deliver services and support to young people. For example, we collaborated with the NSW Multicultural Health Communication Service, Primary Health Networks and Special Broadcasting Service (SBS) to co-design resources for the Multicultural Community Wellbeing campaign.

Youth representation and leadership are other key aspects of this initiative. Through activities such as our 20 Voices Youth Symposiums, we bring together newly arrived young people to discuss issues in youth settlement, such as education, housing, employment and health.

We are committed to empowering young people to play a role in the development of policies that impact them, so we create spaces for young people to share their challenges, hopes, dreams and lived experience.

The Youth Speaks project amplifies the voices of migrant and refugee youth through conversations with young people in the community. If you are a teacher, youth worker or university student who is interested in learning more about the project, we would love to hear from you!

This program supports new arrivals from humanitarian backgrounds by connecting them with established locals to make them feel safe and welcome in their new home. It has encouraged cross-cultural relationships in Australian communities since 2018.

The volunteer Welcome Ambassadors come together with local newcomers to enjoy a group activity based on common interests — be it exploring iconic landmarks, or finding a scenic picnic spot to share a meal.

The program began as Welcome2Sydney (W2S), co-designed with the City of Sydney, and was then named the Welcome Project. Following its award-winning successes, it evolved into SSI’s Welcome Program to expand into areas outside of Sydney like Coffs Harbour where it launched in June 2022.

We run activities in Metropolitan Sydney and Coffs Harbour. Here is how to get involved:

• For newcomers from humanitarian backgrounds, join free events to meet locals or other newcomers in your area
• Individuals who want to volunteer with refugees can become Welcome Ambassadors
• Corporate teams can volunteer by hosting a welcome activity for newcomers
• Community partners can support us through connections to local activities and sites or hosting events. They include local governments, businesses, community groups and organisations and many others