About Work+Stay
Australia’s regions are in dire need of workers in a range of sectors. At the same time, many people in cities – including newcomers – are looking for employment. SSI’s Work+Stay business aims to bring the two together, helping to solve challenges for regional employers and to build stronger communities.
The program has a focus on right-fit employment and lifestyle solutions for newcomers considering relocation, and the right long-term workforce for employers in the regions.
How we help



Get in touch
Find out more on the Work+Stay website.
SSI Welcome Program
This program supports new arrivals from humanitarian backgrounds by connecting them with established locals to make them feel safe and welcome in their new home. It has encouraged cross-cultural relationships in Australian communities since 2018.
The volunteer Welcome Ambassadors come together with local newcomers to enjoy a group activity based on common interests — be it exploring iconic landmarks, or finding a scenic picnic spot to share a meal.
The program began as Welcome2Sydney (W2S), co-designed with the City of Sydney, and was then named the Welcome Project. Following its award-winning successes, it evolved into SSI’s Welcome Program to expand into areas outside of Sydney like Coffs Harbour where it launched in June 2022.












How to get involved
We run activities in Metropolitan Sydney and Coffs Harbour. Here is how to get involved:
- For newcomers from humanitarian backgrounds, join free events to meet locals or other newcomers in your area
- Individuals who want to volunteer with refugees can become Welcome Ambassadors
- Corporate teams can volunteer by hosting a welcome activity for newcomers
- Community partners can support us through connections to local activities and sites or hosting events. They include local governments, businesses, community groups and organisations and many others
Get in touch
Please email ssiwelcomeprogram@ssi.org.au to become part of SSI’s Welcome Program.
Passion into possibility
At SSI, we believe that everyone deserves the opportunity to thrive—whether through employment, upskilling, or building their own business. That’s why our Employment Services division offers a powerful and person-centred approach, designed to put your goals at the heart of everything we do.
Ignite, our flagship program, is embedded within Employment Services, bringing together entrepreneurial insights and practical supports to offer real choice and flexibility. From skills development to self-employment pathways, we help you shape a future that’s meaningful to you. With specialisation helping entrepreneurs with disability, and supporting women with aspirations to explore self-employment, our programs are tailored to meet your needs.
Whether you’re ready to step into the workforce, explore a business idea, or gain the confidence and skills to take your next step, we’re here to support your journey—every step of the way.
How we can help
Apply for 1:1 mentoring
SSI’s Ignite mentoring program is available for individuals who have:
- a solid business idea,
- skills to match their idea,
- passion and enthusiasm for running the business and
- most importantly, have time to develop that idea.
Currently we have a program that is specifically for:
- People with disability interested in starting a business,
- People who are carers of people with disability.
Still needing to know more about starting a business? For all stages and abilities, we recommend Ignite’s Exploring Self-Employment e-learning course. It’s available to anyone interested in self-employment and small business. You can:
- work at your own pace
- learn the basics of self-employment
- access useful tools and templates

You don’t have to do it alone. Join our mentoring program for self-employment support.
Volunteer with us
Our volunteer team consists of business volunteers, low-bono professionals, pro-bono industry mentors/experts and students. If you are passionate about giving back to the community, supporting those with barriers to receiving mainstream support and believe in economic participation for all, we would love to hear from you.
Our goal for clients is to help expand their networks with service providers and supporters that are safe, kind and caring, knowledgeable and invested in helping others to develop their businesses.
Click here to view our volunteering opportunities and to apply.
Visit some of our Ignite client businesses
We’re proud to showcase a range of businesses we’ve worked with. For your convenience, we’ve included links to their websites.
Please note that since we don’t maintain these external sites, we can’t guarantee the links will always be active or up to date. If you encounter a broken link, feel free to let us know.
Get in touch
About Diversity Training
Australia is a vibrant, multicultural society, with one in four residents born overseas and over 400 languages spoken. Yet few businesses and organisations fully harness the enormous potential diversity offers.
Based on more than 20 years’ experience as a leading provider of services to multicultural communities, SSI’s Diversity Training transforms how people respond to diversity in ways that are thought-provoking, inspire curiosity, and build confidence.
We are committed to a diverse and inclusive society where everyone is valued and can meaningfully participate and meet their potential. Through positive learning and sharing stories, we empower people to engage more effectively with people around them – no matter their background.
What we offer
How we help



Our impact
500
workshops
delivered by SSI
7,000
people
trained
96
of participants
rated our workshops positively in the past two years
Helpful resources

Developing a culturally responsive and inclusive workforce.

Recruiting and maintaining a culturally diverse workforce in aged care services.

Workshops available
We have three online learning courses currently available:
• Introduction to culturally responsive practice: Explores how we can be culturally responsive and inclusive when working with colleagues and communities from diverse cultural backgrounds.
• Working with interpreters: Working with professional interpreters is a key skill needed to ensure equitable access to services and quality client outcomes.
• Culturally responsive support in aged care: Designed for workers who provide support services for older people in their home.
Our e-learning courses can be accessed as an individual learner through our online platform. We can also bulk enrol your team or organisation or add the training module to your Learning Management System through a licensing agreement.
Preview or enrol in our courses here:
diversity.ssi.org.au
Culturally responsive practice training is a reflective process that will help participants gain an insight into their own organisational culture, behaviours, and practices to make their services more accessible and avoid creating service-related barriers.
We have customised versions of this workshop for different contexts, including disability, aged home care, refugee support services, child safety and out-of-home care, schools, early childhood and volunteer management. Our team can adjust this workshop to suit most contexts or sectors.
This cultural diversity training workshop assists people leading and working in diverse teams to work more effectively and inclusively. There are many benefits of a diverse workforce but this can only be realised when we act to build inclusion, grow self-awareness and cultural humility.
This workshop builds on our Fundamentals course and examines the critical role of leadership in creating an inclusive work environment to unlock the full potential of a culturally diverse workforce and explore ways to effectively demonstrate inclusive leadership traits.
Customer service staff are the first point of contact for customers and clients and have significant influence on the organisation’s reputation. This workshop assists customer service staff to communicate effectively, build trust and be responsive to culturally and linguistically diverse communities.
A key reason why Culturally and Linguistically Diverse (CALD) communities do not access services at the same rate as the broader population is that they are often not aware of the services that exist or what their entitlements are. This workshop will look at community engagement as an approach to build capacity with a focus on minimising barriers experienced by CALD communities.
This workshop provides participants with essential skills to work effectively with interpreters to better engage and communicate with diverse communities.
To attract and recruit culturally diverse workers, organisations must look beyond the traditional recruitment channels and consciously adopt targeted and flexible approaches as well as build supportive and inclusive workplaces.
This workshop will assist non-clinical workers to respond to people in a trauma-informed way, minimising retraumatising people and providing services that support recovery.
Supporting positive cultural identity for children and young people from migrant and refugee backgrounds in care is easier said than done. This course aims to support practitioners in finding more meaningful and practical ways to support a child’s development of a positive cultural identity.
Free, nationally accredited training to help frontline workers recognise the signs of domestic and family violence, and know what to do next. Organised in partnership with Lifeline. Learn more here.
What others think
“The sessions were facilitated by a highly skilled trainer and included thought-provoking content, yet with highly practical applications for our employees. The training helped our teams develop greater empathy for others, and we now have a new appreciation for culturally responsive practices.”

“Settlement Services International have provided our organisation with extremely rich and valuable learning.”

“I loved the e-learning! There was a nice blend of empirical and non-empirical information. I liked that it that invited the reader to locate themselves within the narrative and then offered a framework whereby they could challenge and/or build their understanding.”

Our facilitators
Our facilitators are an experienced, passionate team who have lived experience working in culturally diverse workplaces, and are skilled in the design and delivery of transformative learning experiences that are culturally responsive and trauma-informed.
For more information, you can reach out to us:
Get in touch
Get in contact to find out how your organisation can live and breathe diversity.
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Please tell us about yourself:
Why choose us
- We live and breathe diversity with a team that speaks over 100 languages. Our training is grounded in 20+ years of experience of providing services to culturally and linguistically diverse communities.
- We know how to harness diversity because in any given year, SSI delivers culturally responsive services to more than 50,000 people from mixed cultural and social backgrounds.
- We are a certified social enterprise and training with us will also help you meet your social procurement goals.
- Fuss-free procurement as we are available through supplier lists such as Local Buy and VendorPanel.
About Supporting U
Female leaders from within culturally and linguistically diverse communities represent a powerful tool for change. SSI’s Supporting U program is designed to leverage the strengths of women leaders within Culturally and Linguistically Diverse (CALD) communities.
Under the program, female leaders are trained to act as social responders to drive change and address issues of Domestic and Family Violence (DFV). Sharing their experiences with other leaders, they are trained people of influence who listen to victim-survivors, prioritise their safety and refer them to appropriate services.
How we help



“I’d like to support the elders and priests within my community to gain information and contacts to use in assisting the families who are suffering from domestic and family violence” – Supporting U leader
In My Voice
The Supporting U Project has been successful and far-reaching – creating a network of connected and empowered social responders who will support their communities into the future. To ensure the valuable insights and stories of Supporting U leaders were captured and shared, a series of vignettes were created, called In My Voice.
This project was funded under the COVID-19 Domestic and Family Violence Grant by Women NSW.
Get in touch
If you would like more information about this project, please contact Juliana Nkrumah AM, Project Manager — Domestic & Family Violence:
P: 0488 680 268
















