Understand your rights as an NDIS participant

We have created easy-to-understand resources in English, Arabic, Chinese, Hakha Chin, Karen, Khmer, Punjabi, Urdu and Vietnamese to enhance NDIS participants’ understanding of their rights and the quality of services they should expect from providers.

Find videos, brochures and more in your language

About The Rights Path Project

This project is designed to deliver robust choice and control focused outcomes for culturally and linguistically diverse (CALD) people with disability through an approach that draws on their own experiences. SSI has worked closely with NDIS participants and providers across NSW, Queensland and Victoria to consult, co-design, test and disseminate relevant and accessible in-language resources.

The purpose of this project is to:

Develop resources in English, Arabic, Chinese, Hakha Chin, Karen, Khmer, Punjabi, Urdu and Vietnamese.

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Strengthen NDIS participants’ understanding of their rights and the quality they should expect of NDIS service providers.

Improve participant knowledge of how to make a complaint when they are not satisfied with services they receive.

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Work with NDIS providers to assist in meeting their responsibilities under the NDIS Quality and Safeguarding Framework.

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Encourage providers to connect, collaborate and form partnerships, share best practice, to strengthen their feedback and complaints pathways and promote participants rights by using the resources developed in this project.

Meet the participants

Rabia SSI The Rights Path Project Lived Experience Consultant.
Rabia

Participating in The Rights Path Project as a Lived Experience Consultant helped Rabia—a mum of two from a Pakistani background who speaks Urdu, Punjabi and English—discover her voice and recognise her role as an advocate within her community.

Anh's Story - The Rights Path Project
Anh

Participating in The Rights Path project as a lived experience consultant helped Anh gain a better understanding of her own rights and the steps to take when facing issues with NDIS services. Her experience will also empower others in the community who are experiencing similar challenges.

Participant reflections

Showing 1 of 6 program resources

*Pseudonym used

Provider Consultants

SSI would like to acknowledge the project contributions made by the following NDIS Providers as Provider Consultants of The Rights Path Project:

  • Amparo
  • Bakhtar Community Organisation
  • Carers QLD
  • Carers VIC
  • Empathy Community Services
  • Inclusion Melbourne
  • Fortify Health
  • Maple Community Services
  • Multicultural Disability Advocacy Association (MDAA)
  • National Premier Disability Services
  • ONCALL Group Australia
  • People with Disability Australia
  • SydWest Multicultural Services (previously Participate Australia)
  • Uniting (NSW, ACT)

Useful links

NDIS Commission

Click on the link below to go to the NDIS Commission complaint contact form:

Feedback

You can also make a complaint or share a compliment on the nTrustus digital complaints management system

Learn more about The Rights Path Project:

How did we create these resources?

We’ve adopted a human-centred co-design process, where SSI facilitators and participants worked closely together to explore feedback mechanisms within the NDIS service and support system. Workshops were conducted in English, with interpreters provided for participants with limited English language proficiency, and focused on the lived experiences of participants.

The consultation process

SSI engaged 18 Lived Experience Consultants both through online and face-to-face consultation workshops across NSW, QLD, and VIC to meet and consult with people with lived experience of disability. These consultations aimed to review the experiences of NDIS participants, their family members, and carers from the Khmer, Punjabi, Urdu, and Vietnamese-speaking communities. The focus areas included:

  • Accessing the NDIS
  • Understanding your rights
  • Providing feedback to NDIS providers

SSI also collaborated with NDIS providers to gain insights into their experiences working with and managing feedback from CALD participants. This collaborative effort aims to ensure a comprehensive understanding of the needs of CALD participants, facilitating better service delivery and support.

The co-design process

SSI engaged 17 lived experience consultants in both online and face-to-face co-design workshops. These sessions focused on collaboratively designing culturally appropriate content by receiving input and guidance from people with lived experience.

This project was funded by the Australian Government through the Support for NDIS Providers Grants Program administered by the NDIS Quality and Safeguards Commission.

NDIS Commission logo

About YTS program

Starting a new life in a new country is a challenge. Young refugees and vulnerable refugees, humanitarian entrants, and migrants often need extra help and support to become and stay connected in their new community. The Federal Government’s Youth Transition Support scheme is intended to help.

SSI delivers YTS services within Logan and Ipswich, Queensland for newcomers up to 24 years old and living in the local area.

How we help

We connect with youth from diverse backgrounds and help them connect with the community.
Staff provide educational, employment and vocational support including career counselling.
We create connection through sports and recreational activities, such as sports tournaments.

Download YTS flyer

Youth Transitions Support (YTS) flyer
Youth Transitions Support (YTS) flyer

Get in touch

If you would like to know more information about the Youth Transitions Support program in Queensland, you can contact the team at:

E: acsl.settlementsupport@ssi.org.au

P: 07 3412 8222

We are located at:
SSI Logan Hub
Corner of Carmody Street & Ewing Road,
Logan Central QLD

SSI Goodna
9 William Street, Goodna QLD

About the SETS program

Refugees, asylum seekers and migrants who enter Australia without strong family and community support face major hurdles in adapting to their new lives. The Settlement Engagement and Transition Support (SETS) Queensland program aims to provide such newcomers with the skills they need to engage in society, to achieve emotional wellbeing and to gain economic independence.

Delivered by SSI and operating in the Logan, Brisbane, Moreton Bay South, Redlands, Lockyer Valley, Scenic Rim, and Ipswich regions of Southern Queensland.

How we help

We work with humanitarian entrants and family stream migrants with low English proficiency.
Staff provide settlement services complementing the Humanitarian Settlement Program (HSP), including case work and help with employment and training.
We also work with community groups, empowering them to help newcomers in the long term.

The program provides:

Client support & referral services

We provide information, advice, referrals, and advocacy via one-on-one appointments to support families and individuals who have been in Australia for less than five years on humanitarian or family stream visas. Our services help clients understand, access, and navigate Australian systems, with outreach support available as needed.

Community education

We provide group information sessions, workshops, and outreach sessions on a range of topics, including employment, housing, driver literacy, citizenship test preparation, and healthy relationships to newly arrived refugees and migrants.

Community capacity building

We equip and empower individuals and groups from new and emerging communities to work towards collectively increasing the social and economic participation and personal well-being of community members to ensure that positive settlement outcomes are sustained in the long term.

Youth-centred support

We offer a range of youth activities, a safe space to meet and study and outreach initiatives for young people aged 15 to 24. Our youth-centred settlement workers provide dedicated support. We also facilitate Multicultural Youth Queensland (MyQ), a youth advocacy group.

Download the SETS flyer

Settlement, Engagement, and Transition Support (SETS)
Settlement, Engagement, and Transition Support (SETS)

Discover SETS Queensland: providing newcomers with the skills they need to engage in society, to achieve emotional wellbeing and to gain economic independence.

Settlement Engagement and Transition Support (SETS) Client Services
Settlement Engagement and Transition Support (SETS) Client Services

Discover how SETS Queensland can help eligible humanitarian entrants and family stream migrants in South East Queensland. Learn about available settlement services, eligibility requirements, and the areas where support is offered.

Get in touch

For more information on the Settlement Engagement and Transition Support (SETS) Queensland program, email acsl.settlementsupport@ssi.org.au or phone 07 3412 8222.

We are located at

SSI Logan Hub
Corner of Carmody Street & Ewing Road,
Logan Central QLD

SSI Goodna
9 William Street, Goodna QLD

Zillmere Community Centre
54 Handford Road, Zillmere QLD

About Skilling Queenslanders for Work

For many unemployed and underemployed individuals, a lack of foundational skills, job readiness, and support significantly hinders their ability to attain sustainable and meaningful employment. Skilling Queenslanders for Work (SQW) is a suite of targeted skills and training programs that help Queensland jobseekers to enter and succeed in the workforce.

Funded by the Queensland Government, SSI delivers multiple SQW programs that equips participants with knowledge, skills, connections, and transitional support to unlock fulfilling career opportunities.

How we help

We equip you with the skills and training required to pursue your career aspirations and transition to further education, training, or employment.
Our tailored support addresses your unique barriers to employment, helping to build your confidence and job readiness.
We help you unlock local job opportunities with personalised assistance in your job search journey.

Our programs

Community Foundational Skills – Townsville and Logan

Community Work Skills offers tailored assistance to people who need to improve their reading, writing, maths, or computer skills to equip them with the knowledge and confidence necessary to take on further education, training or enhance employment opportunities.

With a customised training plan and guidance from an SSI mentor, program participants are supported to develop foundation skills that help them meet their full potential.

Ready for Work – Logan

Ready for Work helps equip Queensland jobseekers with the practical skills and support needed to get job-ready and successfully find employment.

Over the course of 6-8 weeks, the program focuses on job hunting and preparing for employment, including resume preparation, job interview skills, job search advice, and understanding employer expectations. Additionally, participants are provided the opportunity to network with local businesses and employers.

Community Work Skills – Logan and Townsville

Community Work Skills assists jobseekers to gain nationally recognised qualifications and skills.

Participants are supported to undertake qualifications and training up to Certificate III that will build their skills and maximise their local job opportunities. The program also provides customised case management, career advice, and job preparation.

Eligibility criteria

You may be eligible for Skilling Queenslanders for Work programs if you are a Queensland resident and are either:

  • Ineligible for Australian Government employment services or assistance,
  • Require additional support due to significant barriers to learning and employment, or
  • Have been receiving Australian Government services for more than six months and remain unemployed.

This Skilling Queenslanders for Work project is proudly funded by the Queensland Government. 

Get in touch

Logan office

Ready for Work, Community Foundation Skills and Community Work Skills

91 Wembley Road, Logan Central QLD 4114

 

Townsville office

Community Foundation Skills  and Community Work Skills

Level 1, Suite F9, 340 Ross River Road, Aitkenvale QLD 4814
sqw@ssi.org.au

 

Explore

Work and Stay SSI
Work+Stay

SSI’s Work+Stay program has a focus on right-fit employment and lifestyle solutions for newcomers considering relocation, and the right long-term workforce for employers in the regions.

Small business family created for disable dpeople
Diversi-Ready

SSI’s Diversi-Ready program provides training and supports to employers in the retail, hospitality and aged care industries to build their confidence and capability to recruit and retain people with disability in their workforces.

Achieving in Engineering
Workforce Australia Local Jobs

SSI provides employment facilitator services under the program to connect employers and training providers with job seekers.

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Inclusive Employment Australia – support for employers

Let us support your organisation to embrace workplace diversity, all the while achieving your diversity, social procurement, or ESG goals.

About SSI Employer Services

SSI is one of the leading service providers in the employment sector. Our state and federal funded programs are designed to work in partnership with employers to help find the right candidate to fulfil business needs.

Our team will help your organisation to plan and recruit for the future. With access to quality talent, and support to build a diverse workforce and inclusive culture, we will co-design a workforce development model together.

Our 3,000 plus candidates offer a diverse range of skills and qualifications across a wide range of cultural and linguistic backgrounds, abilities, and life stages, allowing employers to embrace workplace diversity whilst providing important community support.

How we help

We facilitate a thorough screening process which allows you to select and employ skilled talent. Our process includes telephone and resume screening, conducting first-round interviews and qualifying our participants to vacancy requirements.
Our services are free, with no referral fees.
By partnering with us, we can help your organisation diversify your customer base, access funding and increase your capacity to deliver.

“Service NSW & SSI have had a successful long-standing relationship in the engagement of refugees, as part of an employment program. Service NSW is forever grateful for the quick responses, the collaboration and the support of our co-management of refugees during the recruitment process. The integrity and open communication from the SSI team is highly regarded.”

Sarah Qassis – Traineeship & Internship Program Manager, Service NSW

“To date, we have recruited 43 candidates through SSI. In the process, the two organisations have come to know each other well. Our SSI partners regularly came to our site and learned our requirements and onboarding processes. They continue to support our staff with translation services, with the sourcing of external training, and by assisting our employees in their navigation of a range of Australian administrative processes. It’s a great partnership that we hope will endure for a long time.”

Joe Rasmussen – State Manager NSW, Soft Landing

Partner with us to connect with diverse talent

As a registered social enterprise, we work with corporate and nonprofit organisations to bring employers skilled individuals from CALD, refugee, and migrant backgrounds. Find out more by getting in touch with our team below:

Address: Level 2/45 – 47 Scott Street, Liverpool NSW 2170

P: 02 9600 3100 or 0481 484 111
E: employment@ssi.org.au

About CALD Women's Advisory Group

Women very often have a deep understanding of the issues that face children and families in their communities. But cultural and economic barriers can stand in the way of them making themselves heard.

Our CALD Women’s Advisory Group in the City of Logan, south of Brisbane, provides a forum for women from diverse backgrounds to come together to discuss issues and challenges within their community and to look for viable solutions. As a united front, they increase their chances of being heard by decision makers and government.

How we help

We provide a forum for culturally and linguistically diverse women from Logan to come together. <br /> <br />
The women share their concerns and look for solutions to problems facing children and families.
The women communicate their challenges to decision makers and lobby for change.

Get in touch

To find out more about the CALD Women’s Advisory group, email or phone us:

SSI Gateway

91 Wembley Road
Logan Central, QLD
Monday to Friday from 8.30am to 4.30pm

P: 07 3412 8222
E: acsl.gatewayofficer@ssi.org.au

About Multicultural Access Program

Cultural barriers may stand in the way of newcomers to Australia receiving the health care they need. Medical professionals who understand and address the challenges involved can significantly improve patient outcomes and build stronger communities.

Funded by Darling Downs and West Moreton Primary Health Network, our Multicultural Access Program provides refugees and migrants in the Ipswich region with support in accessing and navigating health services. The service aims to improve health literacy and reduce barriers to ongoing health care, with major benefits for participants.

How we help

We identify people from refugee background and/or people seeking asylum in Ipswich and the wider West Moreton region.
Refugee health nurses support general practice in conducting refugee health assessments and improving health literacy.
We link participants with other health services and facilitate the appropriate transfer of medical information.

Get in touch

The Multicultural Access Program operates via the West Moreton Health Outreach Program in Queensland.

E: acsl.refugeehealth@ssi.org.au

P: 07 3412 9999

About Child Health Pathways

When families can’t access the health services they need, children often suffer the most. The Child Health Pathway project aims to support vulnerable children by empowering their families to navigate the health system successfully.

Funded through the Brisbane South Primary Health Network (BS-PHN) and delivered in partnership with The Salvation Army, the project supports the families of children who attend the Logan Community Hubs. A key focus is on families from CALD backgrounds or with communication difficulties.

How we help

We collaborate with delivery partners to support families struggling to access healthcare.
Parents receive advice on how to navigate the health system and obtain help.
Families with children aged up to six years with developmental challenges are assigned a coordinator to support their journey.

Get in touch

SSI runs the Child Health Pathways program in Logan, Queensland.

SSI Gateway
91 Wembley Road Logan Central, QLD
Monday to Friday from 8.30 am to 4.30 pm
P: 07 3412 8222
E: acsl.gatewayofficer@ssi.org.au

 

About Maternity Hubs

We are proud to partner with Metro South Health to deliver a community-based antenatal service for eligible newly arrived, refugee, and migrant women living in Logan.

The service is facilitated from the SSI Gateway and aims to improve birthing outcomes for babies born in Logan. Evidence shows that a woman who receives care from a Midwife throughout the duration of pregnancy and birth is more likely to have a normal birth of a healthy baby at term, have a more positive experience of labour and birth, be more satisfied with her care, and successfully breastfeed.  

We work closely with Midwives to provide wrap-around support to women and families by linking them with internal and external services for housing, employment, health and financial well-being support.

How we help

We support pregnant women to access quality and comprehensive antenatal care.
We ensure coordinated care during and after childbirth, including access to birthing suites, postnatal care, and breastfeeding support.
We provide high quality healthcare that is responsive, sensitive and accepting of cultural needs and preferences.

Get in touch

If you would like more information, please speak with your GP about a Maternity Hub referral or contact us on the details below. Maternity Hub is co-located at the SSI Gateway.

Key information for connecting with supports in your language

NDIS Pre-Access Guide - SSI LAC
NDIS Pre-Access Guide – SSI LAC

This pre-access guide will explain how SSI can help you to gain access to the National Disability Insurance Scheme (NDIS). It will also discuss how SSI can support you to connect to community and mainstream resources in your local area.

SSI local area coordination
SSI local area coordination

This leaflet provides information for community members and people with disability about SSI’s local area coordination, our services and how to make contact.

Understanding the NDIS

What is the NDIS?

This video provides a summary of what the National Disability Insurance Scheme (NDIS) is, what types of supports are available under the NDIS, and how an SSI local area coordinator can support you.

SSI Employment Pathways

Employment pathways for people with disability

This video will familiarise you with employment options and supports available to you, including NDIS-funded supports as well as those available outside of the NDIS, and how our SSI local area coordinators can support you in your journey.

Resources

Find more information to assist you with your disability supports by visiting these websites below.

Get in touch

SSI delivers local area coordination services to residents in:

Canada Bay, Leichhardt, Marrickville, Strathfield, Ashfield, Burwood, Sydney.

Bankstown, Camden, Campbelltown, Canterbury, Fairfield, Liverpool, Wingecarribee, Wollondilly.

P: 1800 960 975
E: ssilac@ndis.gov.au