We provide culturally-responsive employment support for people from refugee backgrounds in NSW, QLD and Victoria living with injury, illness or disability.

With over 25 years of experience offering refugee employment support services and job support for migrants, we help people recognise their skills and build confidence in what they can do.

Our track record shows the difference: We assisted over 11,600 participants between 2017 and 2024 into employment, education pathways, obtaining overseas skills and qualification recognition, and referrals into wrap-around and support services.

By focusing on refugee participants, SSI offers a culturally safe employment program, that is trusted and proven — giving people the best chance to succeed in the workforce and build a bright future.

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SSI offers the Inclusive Employment Australia program in NSW, Queensland and Victoria.

P: 1800 299 486 (NSW)

P: 1800 299 487 (QLD)

P: 1800 299 482 (VIC)

E: ieassi@ssi.org.au

For refugee artists, creative practice is more than a profession — it’s a lifeline, bridging past experiences with new possibilities.

Recognising art as a pathway to healing, cultural expression, and economic participation, SSI’s Humanitarian Settlement Program developed Creative Compass to invest in newcomer’s potential, offering tailored mentorship, skills development, and pathways into Australia’s arts industry.

With Creative Compass, refugee artists navigate new horizons, shaping their dreams while enriching Australia’s collective story.

Since forming in 2023, Creative Compass started as a small project and has grown into a pioneering, comprehensive program supporting artists to rebuild their creative lives and share their talents with Australian audiences. This is just the beginning. Future directions include:

• Promote Creative Compass artists to showcase and perform nationally
• Developing programs for refugee children and youth
• Establishing a dedicated art hub for rehearsals, exhibitions, and events
• Extending regional outreach and conducting long-term research into wellbeing and career outcomes
• Building a replicable model for culturally responsive arts programs

Creative Compass is a growing movement of artists, mentors, and supporters.
If you’d like more information, if you’re a cultural institution wanting to collaborate, or a stakeholder interested in partnership opportunities — we’d love to hear from you.

Email: creativecompass@ssi.org.au

Ghasan Saaid

We promote culturally responsive, evidence-based and community informed responses to domestic, family and sexual violence in NSW, including in regional and rural areas.

The Centre collaborates across women’s safety, multicultural and settlement sectors in NSW to enhance quality, safe and culturally responsive domestic, family and sexual violence services and community-based responses.

Our tailored approach involves:

• case management and collaborative practice support
• community engagement: lived experience advice, supporting social responders and community education
• sector capacity building, engagement and training
• consultation, research, policy advice and advocacy to drive systemic change.

We work across four focus areas: primary prevention, early intervention, response, and recovery and healing.

Culturally responsive practice

We understand the importance of ensuring that domestic, family and sexual violence responses meet the needs of communities in all their diversity. Our work is grounded in cultural responsiveness and informed by evidence and community insights.

The Centre combines expertise in culturally responsive practice and a deep understanding of how different forms of violence can impact women, children and families from multicultural communities, as well as the specific challenges they may face in seeking help.

We work with victim survivors and communities to address these complex issues. We also collaborate with other services to provide appropriate support to migrant and refugee women, children and families.

Individuals

We provide specialist, culturally responsive support to migrant and refugee women and children who are at risk of, or experiencing, domestic, family and sexual violence. This includes:

• Support for immediate safety.
• Collaborative, culturally responsive and holistic case management.
• Counselling and recovery support.
• Support for socio-economic participation and community connection, and referrals to appropriate services.

Communities

We work with multicultural communities to support them with the knowledge and resources to effectively recognise, respond to, and prevent domestic, family and sexual violence. This includes:

• Community engagement and education on the drivers of domestic, family and sexual violence and available support services.
• Empowering communities as social responders.
• Supporting communities to lead positive change in attitudes towards gender equality and healthy relationships.

Sector and service delivery

• Expert advice and capacity building on cultural responsiveness in the context of family, domestic and sexual violence.
• Collaborative practice support, working with practitioners across sectors.
• Promoting cross-sector collaboration and developing evidence to enhance policy and practice responses.

Starting a new life in a new country is a challenge. Young refugees and vulnerable refugees, humanitarian entrants, and migrants often need extra help and support to become and stay connected in their new community. The Federal Government’s Youth Transition Support scheme is intended to help.

SSI delivers YTS services within Logan and Ipswich, Queensland for newcomers up to 24 years old and living in the local area.

Refugees, asylum seekers and migrants who enter Australia without strong family and community support face major hurdles in adapting to their new lives. The Settlement Engagement and Transition Support (SETS) Queensland program aims to provide such newcomers with the skills they need to engage in society, to achieve emotional wellbeing and to gain economic independence.

Delivered by SSI and operating in the Logan, Brisbane, Moreton Bay South, Redlands, Lockyer Valley, Scenic Rim, and Ipswich regions of Southern Queensland.

Cultural barriers may stand in the way of newcomers to Australia receiving the health care they need. Medical professionals who understand and address the challenges involved can significantly improve patient outcomes and build stronger communities.

Funded by Darling Downs and West Moreton Primary Health Network, our Multicultural Access Program provides refugees and migrants in the Ipswich region with support in accessing and navigating health services. The service aims to improve health literacy and reduce barriers to ongoing health care, with major benefits for participants.

When families can’t access the health services they need, children often suffer the most. The Child Health Pathway project aims to support vulnerable children by empowering their families to navigate the health system successfully.

Funded through the Brisbane South Primary Health Network (BS-PHN) and delivered in partnership with The Salvation Army, the project supports the families of children who attend the Logan Community Hubs. A key focus is on families from CALD backgrounds or with communication difficulties.

We are proud to partner with Metro South Health to deliver a community-based antenatal service for eligible newly arrived, refugee, and migrant women living in Logan.

The service is facilitated from the SSI Gateway and aims to improve birthing outcomes for babies born in Logan. Evidence shows that a woman who receives care from a Midwife throughout the duration of pregnancy and birth is more likely to have a normal birth of a healthy baby at term, have a more positive experience of labour and birth, be more satisfied with her care, and successfully breastfeed.  

We work closely with Midwives to provide wrap-around support to women and families by linking them with internal and external services for housing, employment, health and financial well-being support.

In 2016, we heard the voices of the community and introduced a Gateway community space for locals to drop in and receive information, advice or referral.

The Gateway continues to coordinate from an integrated response model, whereby local services outreach from the centre and collaborate on strategies around local community issues. We facilitate a number of internal programs for improving the economic and social participation of newly arrived communities. The SSI Gateway can be booked to run events and other community-focused work.

There are several large training rooms and small interview rooms available to hire via our external booking process.

To find out more about what’s on at SSI Gateway or to enquire about booking space for your next event/workshop/meeting, please either drop in, email or phone us.

SSI Gateway is located at 91 Wembley Road, Logan Central, QLD 

E: acsl.gatewayofficer@ssi.org.au
P: 07 3412 8222
Monday – Friday 8.30am – 4.30pm

At 99 Steps our team of domestic and family violence practitioners provides culturally responsive and trauma-informed support to women from culturally and linguistically diverse backgrounds experiencing domestic and family violence in the Logan and Beenleigh area.

99 Steps is a specialised service for women from refugee/asylum seeker backgrounds or women living in community on a temporary visa. We understand the unique barriers faced by women in diverse communities, and our mission is to empower and support them on their journey towards safety and healing.

99 Steps can provide tailored support to meet the specific cultural and linguistic needs of women experiencing domestic and family violence:

Emotional Support

• Building awareness of domestic and family violence
• Education around healthy relationships
• Empowering women to self-advocate
• Fostering resilience through trauma informed practice

Practical Support

• Safety/Exit planning
• Referrals to crisis services and emergency shelters
• Referrals to legal support services
• Referrals to housing services
• Referrals to case management services
• Referrals to health and counselling services