About the SETS program

Refugees, asylum seekers and migrants who enter Australia without strong family and community support face major hurdles in adapting to their new lives. The Settlement Engagement and Transition Support (SETS) Queensland program aims to provide such newcomers with the skills they need to engage in society, to achieve emotional wellbeing and to gain economic independence.

Delivered by SSI and operating in the Logan, Brisbane, Moreton Bay South, Redlands, Lockyer Valley, Scenic Rim, and Ipswich regions of Southern Queensland.

How we help

We work with humanitarian entrants and family stream migrants with low English proficiency
Staff provide settlement services complementing the Humanitarian Settlement Program (HSP), including case work and help with employment and training
We also work with community groups, empowering them to help newcomers in the long term

The program provides:

Client support & referral services

We provide information, advice, referrals, and advocacy via one-on-one appointments to support families and individuals who have been in Australia for less than five years on humanitarian or family stream visas. Our services help clients understand, access, and navigate Australian systems, with outreach support available as needed.

Community education

We provide group information sessions, workshops, and outreach sessions on a range of topics, including employment, housing, driver literacy, citizenship test preparation, and healthy relationships to newly arrived refugees and migrants.

Community capacity building

We equip and empower individuals and groups from new and emerging communities to work towards collectively increasing the social and economic participation and personal well-being of community members to ensure that positive settlement outcomes are sustained in the long term.

Youth-centred support

We offer a range of youth activities, a safe space to meet and study and outreach initiatives for young people aged 15 to 24. Our youth-centred settlement workers provide dedicated support. We also facilitate Multicultural Youth Queensland (MyQ), a youth advocacy group.

Download the SETS flyer

Settlement, Engagement, and Transition Support (SETS)
Settlement, Engagement, and Transition Support (SETS)

Discover SETS Queensland: providing newcomers with the skills they need to engage in society, to achieve emotional wellbeing and to gain economic independence.

Get in touch

For more information on the Settlement Engagement and Transition Support (SETS) Queensland program, email acsl.settlementsupport@ssi.org.au or phone 07 3412 8222.

We are located at the SSI Gateway
91 Wembley Road, Logan Central, Queensland.