Fuel supply disruptions and rising fuel prices in Australia may make it harder to travel or manage everyday costs.
If you are having difficulty getting to SSI appointments or are worried about fuel or living costs, contact your SSI case manager or program team. We can work with you to find practical options, including phone or online support where available. SSI may also provide Emergency Relief for eligible individuals and families in some locations, including help with essential items such as food or fuel.
If you need urgent support or feel unsafe, contact your SSI case manager as soon as possible.
Fuel security: FAQ
SSI is continuing to support our community during current fuel supply and cost pressures. We are working to ensure services remain accessible and responsive to your needs.
1. What is happening with fuel supply and prices?
Australia is experiencing fuel supply and price pressures linked to events in the Middle East. This may affect travel and the cost of living for some individuals and families.
2. Will SSI services continue?
Yes. SSI services are continuing. We are working to maintain support during this time. In some cases, services may be delivered differently to ensure people remain safe and supported.
3. Do I still need to attend appointments in person?
This depends on the service you receive and your individual needs. If travel is difficult, contact your SSI case manager or program team to discuss your options.
4. Can I receive support by phone or online?
In some cases, support can be provided by phone or online. Contact your SSI case manager or program team to discuss what is available for you.
5. What if I have urgent needs but cannot travel?
Contact your SSI case manager or program team as soon as possible. If your situation is urgent, we will work with you to arrange alternative support.
6. What support is available if I am experiencing financial hardship, including fuel costs?
SSI may be able to provide support through emergency relief and other assistance programs, depending on your location and circumstances. This may include help with essential items such as food or fuel.
7. Where is emergency relief available?
SSI provides emergency relief in selected locations across Queensland, New South Wales and Victoria. Availability depends on where you live. Visit the SSI Emergency Relief page for more information about locations and services.
8. How do I apply for emergency relief?
Contact your SSI case manager or program team. They can explain what support is available and help you through the application process.
9. What should I do if I am worried about transport or fuel costs?
Contact your SSI case manager or program team. They can help you explore practical options, such as changing appointment times, using phone or online services, or connecting you with local support.
10. Will SSI provide fuel subsidies?
Support varies depending on the service you receive and where you live. Contact your SSI case manager or program team to discuss what may be available to you.
11. Where can I get updates or more information?
Contact your SSI case manager or program team for information relevant to your situation. For general updates on fuel security, you can visit the NSW government fuel information page.
12. What if I experience racism or harassment linked to the conflict creating fuel security issues?
If you or experience or witness racism or harassment, it is important to report it. You can:
- Contact your local police station. In an emergency, call 000.
- Report an incident through the National Racism Register.
- Access support and advice from the Australian Human Rights Commission.