About Us

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy. 

From a staff of one in April 2011, SSI now employs over 800 employees (including 180 bilingual guides) and over 350 volunteers.

Refugees and people seeking asylum

SSI provides support and assistance to the majority of people in NSW on refugee and bridging visas.

The organisation values difference and the right to self-determination for the people we support, as well as meaningful social and economic inclusion in Australian society.

Some of SSI's services are delivered at the local level with staff co-located at the offices of member Migrant Resource Centres.

SSI Foster Care

SSI works with young people and parents from culturally and linguistically diverse backgrounds (CALD), as well as families with an early intervention focus. At the end of June 2015, SSI Foster Care was providing care and support to 110 children from 38 different cultural backgrounds.

Ability Links NSW

Since July 2014, SSI has delivered the Ability Links NSW service to people with disability in NSW, in partnership with Uniting Care and St Vincent De Paul Society NSW. In its first 12 months, Ability Links NSW gave support to 4,543 people; 63 per cent of whom identified as being from diverse cultural backgrounds.

CoAct/SSI jobactive employment services

In July 2015, SSI launched its employment services program through CoAct/SSI jobactive. This program delivers the Australian Government’s jobactive services to job seekers living within the Sydney East Metro region.

Settlement support

SSI is also the lead partner of a consortium called the NSW Settlement Partnership (NSP), which comprises 22 organisations. The NSP partners include SSI’s 11 member organisations and 10 organisations based around the state, including rural areas.

The NSP partnership delivers settlement services across most of NSW, under the Department of Social Services’ Settlement Services Program (SSP).The SSP delivers core settlement support for humanitarian entrants and migrants in their first five years in Australia.

Our organisation

The organisation’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential. Formed in 2000, SSI is also the state-wide umbrella organisation for 11 Migrant Resource Centres and Multicultural Services across NSW.

Our predominantly bilingual and cross-cultural workforce, which can speak 98 languages, enables us to overcome many cultural and language barriers that can inhibit access and good service delivery.

With its head office located in Ashfield, Sydney, SSI’s services are delivered from offices strategically located around Sydney and from the placement of case managers, bilingual workers and volunteers at Migrant Resource Centres in NSW.

SSI’s combined services cover parts of the Sydney metropolitan area as well as the Hunter-Central Coast, Illawarra and Western NSW.

Vision and values

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

Social Justice

Equity and access to all

Diversity

Respecting diversity and being non-discriminatory

Compassion

Caring, empathy and respect for the dignity of others

Respect

Co-operation and mutual respect

Quality

Dynamic, flexible and responsive service

Ethics

Professional practices and accountability

Innovation

Commitment to partnerships and excellence