Our offices will be closed from 22 December and will re-open on 5 January at 9.00am (8.30am for QLD).  If you are an SSI client and need urgent attention, please call your case manager. For all other enquiries, visit our contact page, phone your nearest office location and leave a voicemail including your name, number, and a brief message. Thank you and wishing you a happy holiday.

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About SRSS

The Federal Government’s Status Resolution Support Services (SRSS) program provides assistance to eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment and education.

We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria and Tasmania.

How we help

We engage recipients providing tailored support based on individual circumstances and needs, with the goal of building self-efficacy.
We may help with temporary and long-term accommodation solutions as well as income support.
Our case managers assist individuals to access mainstream and specialised services.

Get in touch

National Phone Number: 1800asylum which is 1800 279 586 or 02 9685 0100

Hours of Operation: 9am to 5pm (Monday to Friday)

 

If you would like to apply for SRSS support and payments or if you would like to refer someone for SRSS, please complete this online form.  One of our friendly intake officers will support you through the application process.