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How we can support training for workers

We are here to support you in your home care journey.

Our free program offers a range of complimentary training and upskilling opportunities to help registered participants reach their full potential.

How we can support training for providers

We work together with care providers, among others, to bring the best outcomes for the sector’s workforce and seniors.

We drive collaboration opportunities that can help upskill the care and support workforce, as well as improve talent retention.

Home Care Experience Centre

The Home Care Experience Centre is a purpose-built facility that provides a space where you can speak face-to-face with our team and receive in-person training support, including:

  • Access to ready-to-use laptops and printers
  • Help with navigating e-learning platforms
  • Hands-on training, including accredited First Aid Training, Manual Handling, and Dementia Workshops
  • Workshop
  • 1:1 discussions with your Participant Services Delivery Officer

We offer a drop-in support lounge at the flagship centre, Monday to Friday between 9 am and 5 pm. We are located at the Little Saigon Plaza Bankstown on Level 2/462 Chapel Road, NSW 2200.

Our ACT Experience Centre delivered by MARSS is also ready to assist and is located at Theo Notaras Multicultural Centre, Level 2/180 London Cct, Canberra ACT 2601.

We’ll be bringing the same flagship amenities and experiences to areas outside of Bankstown via our Mobile Training Organisation Unit. Check out our upcoming training dates on our events & webinars page.

Training Essentials for New Workers

These are accredited and non-accredited short courses that you can do either online (at home or in our experience centres) or face-to-face to help you prepare for a career in aged care.

Online Training Modules

EQUIP Aged Care Learning Packages

Free learning modules are available for anyone interested in or pursuing a career in aged care.

Developed by the Wicking Dementia Research and Education Centre and funded by the Australian government, these entry-level modules have been carefully curated to give you the foundational knowledge to set you up for a successful career and boost your employability.

Topics include:

  • The aged care quality standards
  • The Australian aged care system
  • Person-centred care
  • Exploring the role of nurses, PCWS, allied health professionals working in aged care
  • Aboriginal and Torres Strait Islander cultural awareness

You’ll receive a certificate of completion at the end of each short module and can access them anytime from anywhere.

Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.

Home Care Online Learning

Access SSI Training and Education developed e-learning on various aged care topics including:

  • Mandatory Industry Training
    (i.e. Code of Conduct, Charter of Rights, Serious Incident Reporting Scheme)
  • Elder Abuse
  • Maintaining a healthy body
  • Abuse and Neglect
  • Bathing a client
  • Encouraging living activities
  • Feeding elderly patients

Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.

SSI Training Courses by Aged Care Research and Industry Innovation Australia (ARIIA)

  • Physical Activity & Exercise
  • Cognitive Health
  • Social Connectedness and Meaningful Activities
  • Person-centred Approach to Responsive Behaviours
  • Resilience and Self-Care

Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.

Accredited Training

First Aid (HLTAID011)*

Industry-accredited training, resulting in a Statement of Attainment for HLTAID011 Provide First Aid, is available for HCWSP Workers who haven’t done this course before or need to renew previous accreditation.

You’ll receive a Statement of Attainment for ….. on completion.

There are two modes of delivery, 1-day face-to-face or 2-day blended training. (online and face-to-face)

Reach out to your Participant Support Officer to see which one is right for you.

*Fee-free courses are subject to eligibility criteria.

Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.

Non-Accredited Training

  • Manual Handling

Contact your Participant Services Delivery Officer or email us at homecare@ssi.org.au to learn more.

Training Support for Career Advancement

Accredited Training (fee free)*

We have partnered with Registered Training Organisations across NSW and ACT and can help you find a training provider that meets your needs. Training Courses we can assist with are:

  • Accredited Training* (Face-to-Face/ Online
  • HLTAID011 – Provide First Aid (See Above)
  • Certificate 3 in Individual Support (Ageing)
  • Certificate 4 in Ageing Support
  • Certificate 3 in Allied Health Assistance
  • Certificate 4 in Allied Health Assistance
  • Certificate 3 in Health Services Assistance
  • Diploma of Nursing

*Fee-free courses are subject to eligibility criteria. Reach out to your Participant Support Officer or email homecare@ssi.org.au to learn more.

Non-Accredited Training

EQUIP Aged Care Learning Packages (Advanced) – University of Tasmania

The Equip Aged Care Learning Modules by the University of Tasmania are an excellent and free training resource for those already in the aged care profession. Each module focuses on essential concepts within contemporary aged care, encouraging participants to deepen their understanding of the topics through additional resources at the end of each module.

Learners will also be able to access an additional certificate detailing learning and CPD hours at the end of each learning package.

Get started on your EQUIP Aged Care Learning.

Reach out to your Participant Support Officer or email homecare@ssi.org.au to learn more.

Dementia Workshops

The SSI Home Care Workforce Support Program delivers Dementia Workshops and Training through our training partners every month.

Enabling EDIE (f2f)

Enabling EDIE (Educational Dementia Immersive Experience) is an immersive workshop that uses virtual reality to enable you to see the world through the eyes of a person living with dementia.

Talk with Ted (f2f)

Talk with Ted is an interactive and practical workshop that allows participants to experience what it’s like to talk with someone living with dementia.  It uses an avatar with adaptive learning to focus on improving gaps in knowledge and communication skills.

To learn more about dates and locations, speak to your Participant Support Officer or visit our events and webinars page.

Cultural Diversity

SSI is a leading provider of diversity and inclusion training. We have developed a 7-part online course designed to support HCWSP workers with the principles of providing culturally responsive support in aged care.

If you would like to learn more about Culturally Responsive Support please reach out to your Participant Support Officer or contact us at homecare@ssi.org.au or on 1800 849 010 for details.

Other Useful Training Resources

Staff Upskilling

Accredited Training for Staff

We have partnered with Registered Training Organisations across NSW and ACT who are approved providers of government-funded training. We can help you find a training provider that meets your needs.

Training Courses we can assist with are:

  • Accredited Training* (Face-to-Face/ Online
  • HLTAID011 – Provide First Aid (See Above)
  • Certificate 3 in Individual Support (Ageing)
  • Certificate 4 in Ageing Support
  • Certificate 3 in Allied Health Assistance
  • Certificate 4 in Allied Health Assistance
  • Certificate 3 in Health Services Assistance
  • Diploma of Nursing

Entry into Care Role Skillset (Short Course)*

You will get a Statement of Attainment when you complete this accredited short course. It’s designed for people who are already working and do entry-level care work alongside fully qualified carers in aged care or disability support

The skillset contains the following units from Certificate III in Individual Support:

  • CHCCCS015 Provide individualised support
  • HLTINF006 Apply basic principles and practices of infection prevention and control
  • HLTWHS002 Follow safe work practices for direct client care

*Fee-free courses are subject to eligibility criteria.

Interested in a course not on this list? Reach out to agedcaresupport@ssi.org.au or call 1800 985 028.

EQUIP Aged Care Learning Module

The Equip Aged Care Learning Modules are an excellent and free training resource for those already in the aged care profession. Learners will also be able to access an additional certificate detailing learning and CPD hours at the end of each learning package.

Access EQUIP Aged Care Learning courses for your staff

SSI Diversity Training

SSI is a leading provider of diversity and inclusion training. We offer several diversity training options.

In-house Provider Training

To book in-house training please contact SSI Diversity Training at diversitytraining@ssi.org.au.

E-learning

We have a range of e-learning, including Culturally Responsive Support for in-home aged care workers.

Cultivating Leaders in Aged Care

Explore our leadership resources designed to equip managers and leaders with the skills to not only improve existing skillsets but also develop practical skills for mentoring aged care staff.

SSI Training Courses for Leaders in Aged Care

These free 10-15-minute training modules were developed with the Aged Care Research and Industry Innovation Australia on key topics for team leaders and managers in aged care.

Modules include:

  • Effective Workforce for Clinical Governance
  • Leadership and Culture for Clinical Governance
  • Evidence-based Change
  • Emerging Technologies in Aged Care
  • Risk Management in Aged Care

Reach out to your Business Support Officer for more details on accessing our e-learning.

Upcoming Management and Leadership Workshops

  • Culturally Responsive Leadership (12 June)
  • Culturally Responsive Leadership (20 June)
  • Culturally Responsive Leadership (25 June)
  • Preparing for a Quality Review in Home Services (13 June)
  • Contractor and Supplier Management in Home Services (18 June)
  • Embedding a Peer Support Culture – Buddying (date TBC)

Dementia Training

Enabling EDIE (f2f)

Enabling EDIE (Educational Dementia Immersive Experience) is an immersive workshop that uses virtual reality to enable you to see the world through the eyes of a person living with dementia.

Talk with Ted (f2f)

Talk with Ted is an interactive and practical workshop that allows participants to experience what it’s like to talk with someone living with dementia. It uses an avatar with adaptive learning to focus on improving gaps in knowledge and communication skills.

To learn more about dates and locations or enquire about how this can support your organisation, speak to your Business Support Officer or visit our events and webinars page.

The Essentials of Leadership: Self Leadership Workshop

This half-day (3.5 hour) face-to-face session is designed to provide solid foundations for professional self-leadership.

The knowledge and skills provided through the course will enable attendees to reflect on and document not only how they lead themselves but also how they lead their teams and their business. See here for more details

Dates Available:

June 13 – Bankstown

June 20 – Parramatta 

Recruitment and Retention

Here’s how we can support you with training to improve recruitment and retention practices for your business:

Recruitment Principles for Aged Care

This online workshop will discuss how maximising proven recruitment strategies can help you attract and secure the right talent to help you build your workforce.

To learn more about upcoming training dates and topics, speak to your Business Support Officer or visit our events and webinars page.

Useful Online Resources