About Health Support Navigation Service
The service supports individuals from CALD and refugee populations, and those who are homeless or at risk of homelessness to have better access to primary health care in South Western Sydney Region
There is a critical need for improved service navigation to support better primary healthcare outcomes for CALD, refugee, and homeless communities. Many face barriers such as limited culturally appropriate services, low health literacy, stigma, and financial or mental health challenges. With the right care and support, people can more easily navigate the system and access the healthcare they need.
Who is this for?
People who are eligible for the service include those who:
- are residents of the South Western Sydney (SWS) region of city councils: Bankstown, Fairfield, Liverpool, Campbelltown, Camden, Wollondilly, Wingecarribee.
- are refugees, asylum seekers, homeless or at risk of homelessness
- are citizens, permanent residents or on temporary visas
What we do
Eligible participants receive:
support services provided through a navigator
Free access to language translation and transport services by our Multicultural and linguistic supporters
Connection to community health services such as GPs, specialists, and other healthcare professionals
Individualised care plans and personal support service
Assistance with the application of a Medicare card where eligible
Access to financial support to cover gaps or fully funded in care and treatment costs
individualised care plans and personalised support tailored to their specific health needs
access to preventative health care
Type of medical services costs covered
- Medical appointments (primary and allied health, including specialists).
- Health checks
- Pathology
- Preventative health activities
- Wound care
- Medication
- Medical aids & equipment
- Transport to health appointments
- Nutritional support
- Health & wellness activities
To make a referral, please use the form below
The Service Navigation Support Service is supported by funding from the Australian Government through the PHN Program.
We’re here to help
Our service navigators are culturally competent, and trauma informed and have qualifications or experience in healthcare.
Each person is assigned a Multicultural Support Officer (MSO) who will help them every step of the way, ensuring they receive continuous care and personalised support based on their specific health needs.
We offer ongoing support and work closely with other service providers, including healthcare and social services to make sure each person gets the complete care they need for their health and well-being.
Partner with us
We’d love to work with your organisation. Partner with us to bring your expertise to those who need it most.
Whether you’re a community health centre, GP clinic experienced with homeless populations, CALD and refugee community organisation, multicultural group, faith leader, or specialist service provider, we invite you to join us on this initiative.
- Co-host information sessions within your community
- Address the multifaceted needs of individuals and families within the target populations by facilitating smooth client transfers and referrals
- Provide your expertise to contribute to a robust referral network to ensure clients can access holistic support – from a range of services, including:
- CALD and refugee organisations
- Refugee and asylum seeker support services
- Homelessness support and services
- Community health providers and GPs
- Community and faith groups
Contact us at clientservices@ssi.org.au for more information.
Where we are
Address: 2/462 Chapel Road, Bankstown NSW 2200, Australia.
Daily, Monday – Friday
9:00am – 4:30pm
Address: 7 William St, Fairfield NSW 2165, Australia
Every Thursday
9:00am – 4:30pm
Address: 1/45-47 Scott Street, Liverpool NSW 2170, Australia
Postal address:
PO Box 152, NSW 1871, Liverpool
Meetings must be booked in advance
SSI Campbelltown Office
Address: Suite 2 level 6/138 Queen Street, Campbelltown NSW 2560, Australia
Meetings must be booked in advance
SSI Narellan Office (Direct support for Camden communities)
Address: Suite 2/39 Elyard Street, Narellan NSW 2567, Australia
Friday week 2 and week 3 monthly
10:00am – 4:00pm
Address: Community Bank BDCU, 411 Bong Bong St, Bowral 2576
Monthly (Contact for further information)
Address: 6 Harper Cl, Tahmoor NSW 2573
Wednesday Week 3 monthly
10:00am – 1:00pm
Address: 6 Harper Cl, Tahmoor NSW 2573
Wednesday Week 3 monthly
10:00am – 1:00pm
Address: Dr James Pirie Community Centre, 124 Bigge St, Liverpool NSW 2170
Every second and fourth Wednesday fortnightly.