For CALD, refugee and homeless community members in South-Western Sydney

Due to a high volume of applications, the Health Support Navigation Service (HSNS) will temporarily pause new Expressions of Interest (EOI’s) from 2 February. The EOI form will reopen on 4 May when new referrals will resume. This short pause will allow our team to focus on supporting people who have already applied, ensuring we continue to provide timely, person-centred assistance without extended wait times. We appreciate your understanding and we are grateful to be supporting so many community members who need help navigating the healthcare system.

The service supports individuals from CALD and refugee populations, and those who are homeless or at risk of homelessness to have better access to primary health care in South Western Sydney Region

There is a critical need for improved service navigation to support better primary healthcare outcomes for CALD, refugee, and homeless communities. Many face barriers such as limited culturally appropriate services, low health literacy, stigma, and financial or mental health challenges. With the right care and support, people can more easily navigate the system and access the healthcare they need.

People who are eligible for the service include those who:

• are residents of the South Western Sydney (SWS) Local Government Areas (LGA’s) of: Bankstown-Canterbury, Fairfield, Liverpool, Campbelltown, Camden, Wollondilly, Wingecarribee.
• are refugees or asylum seekers
• are experiencing homeless or are at risk of homelessness
• are from culturally and linguistically diverse backgrounds who were born overseas and usually speak a language other than English at home

Eligible participants receive:

• GP visits
• Health checks
• Pathology
• Preventative health activities such as vaccinations, cancer screening and STI/BBV testing
• Wound care
• Allied health such as speech therapy and podiatry
• Mental health psychology and/or psychiatry visits
• Approved medical aids
• Medical form support

We’d love to work with your organisation. Partner with us to bring your expertise to those who need it most.

Whether you’re a community health centre, GP clinic experienced with homeless populations, CALD and refugee community organisation, multicultural group, faith leader, or specialist service provider, we invite you to join us on this initiative.

• Co-host information sessions within your community
• Address the multifaceted needs of individuals and families within the target populations by facilitating smooth client transfers and referrals
• Provide your expertise to contribute to a robust referral network to ensure clients can access holistic support – from a range of services, including:
  • CALD and refugee organisations
  • Refugee and asylum seeker support services
  • Homelessness support and services
  • Community health providers and GPs
  • Community and faith groups

Contact us at clientservices@ssi.org.au for more information.