SSI’s HSP services focus on the whole needs of the person – including health and wellbeing. SSI offers many programs designed to meet new arrivals’ specific health needs, such as offering information and support to help refugees quit smoking, in partnership with refugee health services.
Refugee Support Services
Supporting vulnerable women to connect with their peers and develop lasting meaningful connections helps to reduce the risk of isolation and anxiety during the early stage of settlement. SSI has a unique Women at Risk service model that includes support from specialised case managers, bilingual guides and mentors; tailored orientation sessions; and innovative initiatives such as employment workshops and partnerships with external information providers.
All HSP staff receive specialist training enabling them to keep young people motivated and energised when they are at their most vulnerable in the early stages of settlement. Along with a tailored information guide and regular youth activities, SSI offers youth orientation sessions that cover important issues for young people such as health, tenancy rights and obligations, and money management.
HSP case managers ensure that learning English is a top priority for all new arrivals by connecting refugees with age-appropriate learning support, such as ESL classes and NAVITAS lessons. Staff members speak more than 80 languages, so there is a strong focus on in-language support, which sets the foundation for solid relationships between case managers and refugees.
SSI works in partnership with businesses and all stakeholders, including the private sector, to connect refugees to employers and to build their local skills and capacity. The HSP team proactively looks for opportunities to link newly arrived community members with skills recognition courses to help them get the best start to life in Australia. SSI also offers internal job readiness programs to teach new arrivals about the local employment market and help them prepare to enter the workforce.