Refugee Support Services

While there is limited data on the prevalence of trauma in Australia, 2 studies suggest that 57–75% of Australians will experience a potentially traumatic event at some point in their lives (Mills et al. 2011; Rosenman 2002). As service providers working with people, particularly those who have experienced vulnerabilities, we need to consider how trauma may impact how people experience the world.

This workshop will assist non-clinical workers to respond to people in a trauma-informed way, minimising retraumatising people and providing services that support recovery.

Content includes:

  • Defining trauma, its causes and impacts
  • Recognise trauma reactions and the possible impact on interactions
  • Incorporate strategies specific to your work context

Target audience: Service providers working with communities who have experienced vulnerabilities

Supporting positive cultural identity for children and young people from migrant and refugee backgrounds in your care is easier said than done. This course aims to support carers to find more meaningful and practical ways to support a child’s development of a positive cultural identity.

Content includes:

  • The influence of culture on the interaction between carers and children and young people in the care context
  • Impact of prejudice and racism on cultural identity for children in care
  • Responding to prejudice and racism
  • Strategies to support ongoing and new cultural connections

Target audience: Foster carers and adoptive parents

Supporting positive cultural identity for children and young people from migrant and refugee backgrounds in out-of-home care and adoption is easier said than done. This workshop aims to take participants past the basics of cultural exposure into more meaningful and practical ways to support a child’s development of positive cultural identity.

Content includes:

  • Framework for understanding culturally responsive practice
  • Competencies for caring for children and young people from culturally and linguistically diverse backgrounds (CALD)
  • Unpacking ‘culture’ and finding the common ground to work collaboratively with families and carers
  • Impact of prejudice and racism on cultural identity for children in care
  • Strategies for responding to racism and prejudice
  • Developing an effective and child-focused multicultural care plan

Target audience: Managers and caseworkers in out-of-home care

This workshop is an introduction to the migration and exile experience and introduces participants to the benefits and potential of recruiting people from a refugee background to their workforce. 

Content includes:

  • Key definitions of migrant, refugee and asylum seeker
  • Context of the Australian Humanitarian Program
  • Experience of exile and refugee flight
  • Benefits of recruiting staff from a refugee background
  • Engagement and inclusion of staff from refugee backgrounds

Target audience: Corporates, government and non-government who are recruiting people from a humanitarian background

This workshop assists those leading and working in culturally diverse teams and service provision who are wanting to build their capacity to work more effectively with refugees and asylum seekers.

Content includes:

  • Defining diversity and inclusion
  • A framework for culturally responsive practice
  • Unpacking ‘culture’ and finding the common ground to work collaboratively
  • Managing unconscious bias
  • Intersectionality and disadvantage
  • Experience of migration, seeking asylum and exile
  • Trauma-informed service delivery

Target Audience: Corporates, government and non-government who are recruiting or providing services to people from a refugee background

A key reason why Culturally and Linguistically Diverse (CALD) communities do not access services at the same rate as the broader population is that they are often not aware of the services that exist or what their entitlements are. Service providers therefore cannot rely on people from culturally diverse backgrounds walking through the door, but instead need to have targeted strategies in order to engage and build relationships with CALD communities.  

This workshop will look at strategies for capacity building with a particular focus on enablers to enhance service accessibility and minimise barriers experienced by CALD individuals and families. 

Content includes:

  • Identifying the cultural diversity in your service catchment area  
  • Common barriers to engaging CALD communities  
  • Effective strategies to improve access and use of services for CALD communities  
  • Understanding the available assets, resources and access points to better connect with and support culturally diverse communities   

Target audience: Frontline workers, team leaders and managers who are charged with engaging multicultural communities

This workshop will assist participants to utilise the skills of a professional interpreter in order to effectively engage and communicate with linguistically diverse communities and create more culturally responsive and inclusive workplaces.

Content includes:

  • Benefits of using a professional interpreter
  • Assessing when and in what situations to use a professional interpreter
  • Tips for using an interpreter
  • Practice implications when working with children and when using Auslan interpreters
  • Impact that refugee experience and trauma may have on a person in an interpreting situation

Target audience: People delivering services to linguistically diverse communities

It is well-documented that a diverse workforce brings multiple benefits. Having a culturally diverse workforce attracts specific skills, knowledge and new perspectives, builds connection and trust with communities, and draws service users from culturally diverse backgrounds. 

To attract and retain culturally diverse workers, organisations need to look beyond the traditional recruitment channels and consciously adopt targeted and flexible approaches as well as build supportive and inclusive workplaces.  

Content includes:

  • Strengths and benefits of cultural diversity in the workplace 
  • Barriers faced by culturally diverse people when applying for work  
  • Recruiting purposefully by considering your business needs, the skills and strengths you want to attract, and the needs of culturally diverse communities
  • Recruitment strategies to attract culturally diverse workers 
  • Identify practices to support and retain culturally diverse workers 

Target audience: Talent acquisition and recruitment professions, hiring managers and people participating in recruitment processes

People from CALD backgrounds experience multiple barriers when accessing disability services. Culturally responsive practice training is a reflective process which will help participants gain an insight into their own culture, behaviours and organisational practices to make their services more accessible and avoid creating service related barriers.

This workshop will build participants capability to be more responsive and confident when working with culturally diverse individuals and families. It will help participants gain a better understanding of how other people’s culture informs their world view and therefore their understanding of disability and the service system. It will assist participants to communicate effectively, build trust and provide quality services to CALD service users.

Content includes:

  • Unpacking ‘culture’ and finding the common ground to work collaboratively
  • Intersection of living with a disability and coming from a culturally and linguistically diverse background
  • Recognising different explanatory models
  • Incorporating person centred principles and culturally responsive practice

Target audience:  Government and non-government organisations providing services to people living with disability, their families and carers

This workshop assists those leading and working in culturally diverse teams to work more effectively and inclusively of diversity. 

Content includes:

  • Defining diversity and inclusion
  • A framework for working inclusively
  • Unpacking ‘culture’ and finding the common ground to work collaboratively
  • Managing unconscious bias
  • Personal Identity and diversity within diversity
  • Intersectionality and addressing disadvantage
  • Minimising misunderstanding through examining explanatory models

Target audience: Corporate, Government and non-government organisations