This workshop will assist you to work effectively with language services and build skills and confidence in knowing when and how to use interpreters.

We live in a vibrant multicultural community, with one in four Australians born overseas. The available evidence indicates that people from CALD backgrounds have rates of disability similar to the rest of the Australian population.

This half-day workshop will assist participants to utilise the skills of a professional interpreter in order to effectively engage and communicate with linguistically diverse communities and create more culturally responsive and inclusive workplaces.

Ensuring services are accessible to people from diverse linguistic backgrounds is a key priority area of the NDIS Cultural and Linguistic Diversity Strategy 2018.

The workshop will provide useful tips and practice considerations covering a broad range of issues such as understanding the availability of interpreting services under the NDIS; how to evaluate the need for an interpreter; how to prepare for, and debrief after an interpreting session; identifying common barriers to good communication and understanding the roles of the various parties during the interpreting session; and including the professional interpreter, the service provider and the consumer.

Learning outcomes

At completion of this training participants will be able to:

  • Understand the benefits of using a professional interpreter
  • Assess when and in what situations to use a professional interpreter
  • Feel more confident when using a professional interpreter
  • Explore knowledge and skills needed when working with a professional interpreter
  • Discuss different practice implications when working with children and when using Auslan interpreters
  • Identify the impact that refugee experience and trauma may have on a person in an interpreting situation

Target audience

This workshop is designed for NDIS disability service provider workers including frontline workers and supervisors who work directly with or provide services to individuals and families from linguistically diverse backgrounds.