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COVID-19 Resources

As a community-led organisation, SSI will continue to find ways to support community members and ensure that, despite physical distancing, social connection remains strong.  

Our thoughts are with our clients, communities and staff as we work through these challenging times.  

In response to the rapidly evolving COVID-19 circumstances, there are some changes that we have implemented to ensure that we reduce the risk of the virus spreading among our community.   

Due to the risk posed to staff and client wellbeing as a result of the escalating COVID-19 pandemic, SSI and Access locations will be temporarily closed from Monday, March 30, 2020

We have: 

  • Cancelled all SSI events and workshops for the next few months 
  • Encouraged staff and clients to wash their hands thoroughly with soap or sanitiser and practice good hygiene 
  • Encouraged everyone to maintain a safe distance 
  • Encouraged all meetings to be held over the phone to limit face-to-face communication 

If you have questions of how COVID-19 might affect or change your experience with SSI, call or email your primary point-of-contact (e.g. case manager, linker and facilitator) for more details.  

Contact details of SSI Offices:

  • Armidale Office: 02 9057 5673
  • Ashfield Head Office (Head Office): 02 8799 6700
  • Bankstown Office: 02 8713 9200
  • Coffs Harbour Office: 0470 337 788
  • Collingwood Office: 0412 908 384
  • Liverpool Office: 02 9600 3100
  • Newcastle Office: 02 4969 3399
  • Parramatta Office: 02 9685 0100

Contact us SSI Statement on response to COVID-19 (Coronavirus)

List of COVID-19 resources for communities

Contact the national Coronavirus Health Information Hotline on 1800 020 080if you are seeking information on COVID-19 and develop any symptoms.The Coronavirus Health Information Line provides general information relating to coronavirus (COVID-19) for the general community.

Don’t visit a health clinic or hospital without informing them you have symptoms. 

The line operates 24 hours a day, seven days a week.  

For language translations contact:131 450 


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If COVID-19 has triggered past traumatic events for you or a loved one, please seek help. It’s important to us that you are aware of the services available to you and that you feel supported during these times of uncertainty. The below services can support you with managing your trauma. 

We're in this together

This is a challenging and uncertain time for each of us. Everyone has a role to play in minimising the impact and spread of COVID-19. By acting together in a measured and caring way we all can contribute to the safety of ourselves, each other and our community. 

Even though we’re physically distancing, in such times of crisis it is critical that we take care of ourselves, physically and mentally, and stay connected.