This practical half day workshop is considered a practice essential for anyone providing a service to people from diverse linguistic backgrounds. Ensuring services are accessible to people from diverse linguistic backgrounds is a strategic goal of all human service agencies.At the end of this workshop participants will be able to:

  • Explain why and when to use language services
  • Identify barriers to using language services
  • Identify strategies to support the effective use of interpreters Reflect on the potential impact of refugee trauma when using language services

Target audience: Service providers working with linguistically diverse clients and/or customers