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SSI will provide settlement support to refugees. This includes airport pick-ups, short-term accommodation, health assessments, linkages to education, English and employment support providers, and orientation to the local community. Refugees are also encouraged to take part in a range of social and community engagement activities to help them integrate into the community. By supporting refugees through the early days in Australia, SSI aims to improve their social and economic participation and, ultimately, sets refugees up to live independent lives in Australia.

SSI works hand-in-hand with the community and local organisations to help refugees to settle. Continued support from the community is critical to ensuring refugees feel at home in Armidale. This support can take many forms. It might be volunteering with SSI, offering a friendly smile at the supermarket, or holding an event to welcome refugees to their new home.