What does this mean for my clients?
We have undertaken extensive consultation to ensure that remote service delivery continues to meet our clients' needs. Most government departments have changed some of their protocols, and relaxed certain KPIs and output measurements, which we have also integrated into our new way of working from home.
We know this time is also uncertain for our clients. As always, the model for all engagement with clients is under our Trauma Informed Framework. This is now more important than ever. We know that the events of the last few weeks have been especially re-traumatising for many clients. As support services may differ between programs, speak to your manager about any support services available for clients, or visit this dedicated online resource that SSI has created for community members (available in nine languages).