Our recruitment process

SSI provides settlement services to newly arrived migrants and refugees with a range of partners. Many new arrivals to Australia need to adjust to living in a new culture and society where much of what they have known is different, can be complex, and at times, overwhelming.

To deliver these settlement services across NSW, SSI is the lead partner of a consortium; the NSW Settlement Partnership (NSP), which comprises of 22 organisations. The NSP partners include SSI's 11 member Migrant Resource Centres and multicultural services, and 10 organisations based around the state, including rural areas.

About the role:

The Settlement Services Program Officer will provide service delivery and standards advice in the Settlement Services Program (SSP), to ensure that SSI, its member organisations and other local/regional service delivery partners in the consortium continue to lead in this field. This role will be part of the SSP team and will support strategies which maximise the NSW Settlement Partnership's (NSP) capacity to deliver services which are flexible, client centred and outcomes oriented. It will also ensure that service delivery standards are in line with industry developments, trends and learning from the practice experience of NSP partners. It will be responsible for monitoring of data, reporting client data, outcomes and activities against work plans.

Duties & Responsibilities:

  • Lead the development of the SSP's Policy & Program Manual that will guide the operation of the program internal to SSI as the contract leader
  • Provide operational management support to do with the implementation of SSI's SSP contract and sub-contracts, to ensure they are delivered to the highest standard and in compliance with funding guidelines, agreed work plans, budgets and grants agreements
  • Support reporting processes and prepare accountability reports to funding body for the SSP manager
  • Provide guidance, advice and support NSP partners to best meet their sub contract commitments and keep the SSP Manager appraised
  • Provide mid-level issue resolution support to all stakeholders as needed, to ensure timely resolution of any matters to do with settlement service delivery, outcomes and standards
  • Oversee contract delivery (including audits) and make recommendations to guide intervention that may be needed to resolve poor performance or other issues
  • Contribute to the implementation of new contracts as required ensuring they are operational as expected
  • Provide advice to the allocation and re- allocation of business levels across partner sites involved in the delivery of services, including the preparation of subcontract(s) and subcontract variations as necessary in cooperation with the SSP Manager
  • Make recommendations to the SSP Manager as to the training needs of NSP partners, which drives improved performance outcomes and workforce development opportunities
  • Monitor and advise on compliance with Workplace Health and Safety and other due diligence requirements in NSP organisations
  • Contribute to the establishment of a vision for the quality of the SSP and drive its development and achievement
  • Identify and assess opportunities for service delivery innovation and improvement in the SSP in close relationship and communication with partners of the NSP
  • Co-lead the Settlement Innovation Fund initiative and ensure it meets its aims and objectives
  • Make recommendations which ensure the NSP's settlement services are outcomes oriented and client centred against an agreed outcomes framework

Selection Criteria:

  • Relevant tertiary qualifications in a related discipline
  • Demonstrated expertise in managing a range of operational and service delivery contract management functions within community service, government, or private sector environment
  • Commitment to and demonstrated experience in working with multicultural core organisations and communities
  • In depth understanding of the settlement sector
  • Experience in managing multiple partnerships
  • Excellent interpersonal, written and oral communication skills and an ability to establish and maintain effective partnerships with internal & external stakeholders
  • Excellent attention to detail. Excellent data management and reporting skills

How to apply

Send your resume and cover letter outlining your experience against each selection criteria listed above to: This email address is being protected from spambots. You need JavaScript enabled to view it.

The successful candidate must undergo a current National Police Clearance in order to be employed in this role.

Applications close: Wednesday 15th July 2015

Vision and values

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

Social Justice

Equity and access to all


Respecting diversity and being non-discriminatory


Caring, empathy and respect for the dignity of others


Co-operation and mutual respect


Dynamic, flexible and responsive service


Professional practices and accountability


Commitment to partnerships and excellence