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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

Culturally responsive practice in the disability context

This one day workshop assists participants to develop their capabilities to be culturally responsive in the disability context. It is highly interactive and at the completion of the workshop participants will be able to:

  • Identify a model for culturally responsive practice
  • Describe the importance of developing culturally responsive services and supports
  • Reflect on the impact of their own cultural identity, beliefs and values on interactions with participants
  • Incorporate a complex understanding of culture and disability to engage participants
  • Plan for engaging and maintaining relationships with multicultural communities

Target group: This workshop is for managers and workers delivering services and supports in the disability context.

Fundamentals of culturally responsive practice

This course is designed for organisations seeking to improve their workforce capability and become more culturally responsive and inclusive.

At the completion of our highly interactive one day workshop, participants will be able to:

  • Identify and apply the five capabilities for culturally responsive practice
  • Reflect on their own cultural identities, beliefs and values
  • Demonstrate a complex understanding of culture
  • Recognise the impact of migration and exile on individuals
  • Utilise communication skills for effective cultural understanding Incorporate strategies that build rapport and engagement

Formats available: full day and half day workshops.

Target audience: Government and non-government service providers in housing, family support, settlement, employment, disability etc.

Trauma informed service delivery for the non-clinician

This practical half day workshop will assist non clinical workers to respond to people in a trauma informed way. This workshop provides the opportunity to understand the impact of interpersonal trauma on behaviour and consider trauma informed strategies for their specific work context

At the end of this practical workshop participants will be able to:

  • Identify the types of experiences that can result in trauma
  • Recognise trauma reactions and the possible impact on interactions
  • Incorporate strategies specific to their work context

Target audience: Service providers working with vulnerable communities.

Working with interpreters

This practical half day workshop is considered a practice essential for anyone providing a service to people from diverse linguistic backgrounds. Ensuring services are accessible to people from diverse linguistic backgrounds is a strategic goal of all human service agencies.At the end of this workshop participants will be able to:

  • Explain why and when to use language services
  • Identify barriers to using language services
  • Identify strategies to support the effective use of interpreters Reflect on the potential impact of refugee trauma when using language services

Target audience: Service providers working with linguistically diverse clients and/or customers.

Building positive cultural identity

Supporting positive cultural identity for children and young people from migrant and refugee backgrounds in out-of-home care and adoption is easier said than done. This course aims to support carers to find more meaningful and practical ways to support a child’s development of positive cultural identity.

At the end of this three hour workshop participants will be able to:

  • Describe the influence of culture on the interaction between foster carers and children and young people in the foster care context
  • Identify strategies to support ongoing and new cultural connections
  • Identify strategies for supporting children to respond to racism and prejudice

Target audience: Foster carers and adoptive parents.

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.