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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog


SSI’s HSP services focus on the whole needs of the person – including health and wellbeing. SSI offers many programs designed to meet new arrivals’ specific health needs, such as offering information and support to help refugees quit smoking, in partnership with refugee health services.


Supporting vulnerable women to connect with their peers and develop lasting meaningful connections helps to reduce the risk of isolation and anxiety during the early stage of settlement. SSI has a unique Women at Risk service model that includes support from specialised case managers, bilingual guides and mentors; tailored orientation sessions; and innovative initiatives such as employment workshops and partnerships with external information providers.


All HSP staff receive specialist training enabling them to keep young people motivated and energised when they are at their most vulnerable in the early stages of settlement. Along with a tailored information guide and regular youth activities, SSI offers youth orientation sessions that cover important issues for young people such as health, tenancy rights and obligations, and money management.

English language

HSP case managers ensure that learning English is a top priority for all new arrivals by connecting refugees with age-appropriate learning support, such as ESL classes and NAVITAS lessons. Staff members speak more than 80 languages, so there is a strong focus on in-language support, which sets the foundation for solid relationships between case managers and refugees.


SSI works in partnership with businesses and all stakeholders, including the private sector, to connect refugees to employers and to build their local skills and capacity. The HSP team proactively looks for opportunities to link newly arrived community members with skills recognition courses to help them get the best start to life in Australia. SSI also offers internal job readiness programs to teach new arrivals about the local employment market and help them prepare to enter the workforce.

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.