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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

Refugee resettlement and fraud

Settlement Services International (SSI) supports humanitarian entrants after their arrival in Australia. SSI and its staff do not resettle refugees residing outside of Australia and do not charge or take money for doing so.

If you are outside Australia and have experienced past persecution or have a well-founded fear of future persecution in your home country, you may be able to apply for refugee status, allowing you to come to Australia. People who are outside Australia can apply to the United Nations High Commissioner for Refugees (UNHCR) in their locality.

The majority of people who are provided protection by Australia are processed through its Humanitarian Program. The offshore program processes people who have been given refugee status by the UNHCR and people who have been sponsored by Australian citizens or permanent residents or Australian-based community organisations.


Beware of scams and resettlement fraud

All resettlement services by UNHCR and the International Organisation of Migration are free. It is fraud if anyone asks to be paid for these services or if they ask for a favour for these services.

In Australia, only certain people can provide immigration assistance: a registered migration agent, a legal practitioner or an exempt person.

Only a registered migration agent or legal practitioner may charge applicants a fee for their help. It is unlawful to charge a fee if you are an exempt person or otherwise outside the categories of registered migration agent and legal practitioner.

Find out more about resettlement fraud here.

Complain about scams here.


SSI’s HSP services focus on the whole needs of the person – including health and wellbeing. SSI offers many programs designed to meet new arrivals’ specific health needs, such as offering information and support to help refugees quit smoking, in partnership with refugee health services.


Supporting vulnerable women to connect with their peers and develop lasting meaningful connections helps to reduce the risk of isolation and anxiety during the early stage of settlement. SSI has a unique Women at Risk service model that includes support from specialised case managers, bilingual guides and mentors; tailored orientation sessions; and innovative initiatives such as employment workshops and partnerships with external information providers.


All HSP staff receive specialist training enabling them to keep young people motivated and energised when they are at their most vulnerable in the early stages of settlement. Along with a tailored information guide and regular youth activities, SSI offers youth orientation sessions that cover important issues for young people such as health, tenancy rights and obligations, and money management.

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.