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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

Flexible work hours and rostered day off

flexibility for lifestyleFlexible Working Arrangements including a Fortnightly Rostered Day Off. At SSI we reward full-time staff with a nine- day working fortnight. That means you work a four day week every second week. SSI also offers employees flexible working hours, including variable start and finish times to suit your personal commitments.

Several of our organisation’s offices also have rooms provided for prayer, quiet time and breastfeeding.

Diversity and inclusion

Diversity and Inclusion Logo depicts humans from muti-cultural origins - blue, light blue and white figures on a blue circular background

At SSI diversity and inclusion is at our heart. We offer diverse programs and initiatives and work with diverse clients and communities.

We recognise that harnessing individual differences and building an inclusive environment where everyone can thrive, helps:

  • bring out the best in our people and our organisation
  • better support the clients and communities we work with

Therefore, workplace inclusion is important to us. It supports wellbeing and helps our people experience a sense of belonging. Inclusion at SSI is about having an environment where everyone can be their best unique self at work. It is where people are welcomed, respected and valued for the perspectives and capabilities they bring and the contribution they make.

Our diversity

We have a diverse workforce, with approximately 70% of staff identifying as being culturally and linguistically diverse, and two-thirds of staff being female. We also capitalise on our strength in cultural and linguistic diversity to embrace diversity in all its forms.

We have been focused on building our awareness and confidence internally in three areas:

  • Disability – We were one of the first NGOs in Australia to achieve the Disability Confident Recruiter status through Australian Network on Disability. See here for further information: https://www.and.org.au/pages/disability-confident-recruiter.html
  • Gender and sexual diversity – We have a working group that has developed staff training and held various events to increase staff awareness and grow our ability to support clients.
  • Aboriginal and Torres Strait Islander cultures and peoples – We are developing our first Reconciliation Action Plan, and are growing our understanding of Aboriginal and Torres Strait Islander communities.


Our efforts to foster greater workforce inclusion saw SSI win the Inclusive Workplace Award at the Australian Human Resources Institute Awards 2019.

Our CEO was named one of the Australian Financial Review’s Women of Influence 2018 in the diversity and inclusion category. 

Staff resources, learning and events

We offer a range of opportunities to engage staff on topics aligned with inclusion and diversity:

  1. Culturally Responsive Practice training is mandatory for all staff (also offered externally on a fee for service basis)
  2. Staff events recognise and build awareness around different topics, including National Reconciliation Week, International Day Against Homophobia, Biphobia, Intersexism and Transphobia (IDAHOBIT), Wear it Purple Day and International Day of People with Disability
  3. Staff can access resources, research and external events through our memberships with the following not-for profit leading member-based organisations:
  4. Diversity Council Australia, supports organisations and delivers practical research across all aspects of workplace diversity and inclusion
  5. Australian Network on Disability, supports organisations improve workplace inclusion and accessibility for people with disability
  6. Pride in Diversity, support organisations improve LGBTIQ+ workplace inclusion

SSI staff holding 'We stand with the LGBTI community' and 'We stand with our LGBTI team mates' signs


PBI Salary Packaging

Icon drawing of cash notesAs SSI is a not-for-profit organisation, our employees are eligible to receive a number of tax-free benefits through salary packaging arrangements that can increase your net take-home pay.

Salary packaging is an entitlement granted by the Federal Government to workers in Public Benevolent Institutions, allowing you to take part of your income as a tax-free benefit and get more money in your take home pay.

SSI employees can also access discounts on items such as dining out, holiday accommodation and car packaging.

Career development

Icon drawing of hand holding personAt SSI we are committed to your personal and professional growth. We have a wide range of in-house programs and training available to staff. We encourage growth through continuous on-the-job development.


Icon drawing of an appleSSI proactively supports the health and wellbeing of its staff. We are cultivating a mindful workplace which values respect, work-life balance, focusing on what is important and active listening.

The SSI Be Well program is our unique wellness program. This strengths-based program offers an extensive range of professional development training, which spans stress management, communications skills, personal productivity and healthy lifestyle choices. The science of mindfulness is at the heart of the program.

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.