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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

Humanitarian Settlement Services

The Humanitarian Settlement Services (HSS) program is delivered early in the settlement process and it provides refugees and humanitarian entrants with essential support and information to help them settle successfully in Australia.

humanitarian settlement

Through case management, clients are connected to essential services and given access to information about life in Australia.

SSI aims to support clients through their settlement journey within a human rights framework that recognises their individual rights, responsibilities and needs as newly arrived refugees under the Australian Humanitarian Program.

The program includes basic assistance, such as airport pick up and food packages, through to assistance with accommodation and case management support aimed at developing independence and assisting the client to integrate into their new community.

*This program is funded by the Australian Government Department of Social Services.  

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.