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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

SSI - Access Merger

The SSI - Access Merger

Access - part of the SSI group, SSI Settlement Services InternationalAccess Community Services is one of Australia’s leaders in multicultural issues, with over 30 years of experience in the provision of settlement, employment, training, youth support services, housing and social enterprise opportunities for migrants, refugees and Australian born clients. Services are delivered right across Queensland with a particular focus on the south-east, including Logan City, Ipswich City and the Gold Coast.

Access became a subsidiary of SSI in December 2018. Access and SSI have shared values and a similar portfolio of high-quality programs and services for clients. We have worked together on several programs over the years such as the Ignite Small Business Start-ups program and this merger presents opportunities to collaborate and enhance services and programs further.

Working as one organisation, we can strengthen our position to support service growth in Queensland and NSW. The collaboration and the joining of services and resources will provide better outcomes for clients, funding partners and key stakeholders.

Visit the Access webpage here: https://www.accesscommunity.org.au/

Member Organisations

Partnerships and collaborations with other organisations are crucial to SSI’s operations.

SSI is a member organisation with 15 members across the human services sector. The SSI member network works together on advocacy and sector development.

We also lead the NSW Settlement Partnership (NSP), a consortium of 21 entities comprised of member organisations and nine community organisations located around the state. The NSP delivers settlement services in agreed areas of NSW under the Department of Home Affairs’ Settlement Engagement and Transition Support (SETS) program.


Member List

The Migrant Resource Centre NorthYumba-Meta provides long-term, medium-term and short-term secure and affordable accommodation and services to disadvantaged people, particularly Aboriginal and Torres Strait Islander people. Not just providing social housing assistance to those with the greatest needs, YML provides a safe place for people to take control of their own lives and break the cycle of homelessness for good.

The Migrant Resource Centre North

The Migrant Resource Centre North, known as MRC, was established as a not for profit community organisation to facilitate the settlement of migrants into North and North-West Tasmania.

Since then, MRC has assisted arrivals under Australia’s Refugee and Humanitarian Program, approximately 500 persons per annum. In addition, MRC assists migrants seeking advice for eligible services. MRC has expanded and now offers a range of services statewide. These services include National Disability Insurance Scheme (NDIS) and other disability support.

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Participate Australia Logo

Participate Australia supports people living with intellectual, cognitive and developmental disabilities, as well as their families and carers. Participants come from diverse backgrounds and live throughout the Inner West and Sydney.
Participate Australia delivers conventional and important disability support and respite services to people with a disability. They develop innovative independence programs with the people they support, which allow people with disability to acquire life skills like financial literacy, cooking, swimming and water safety. 

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Eastern Community Legal Centre

Eastern Community Legal Centre (ECLC) is a multidisciplinary legal service that works to prevent problems, progress fair outcomes and support the wellbeing and resilience of communities and community members in Melbourne’s East.

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adsilogo 2

Accessible Diversity Services Initiative Limited (ADSI) is a community based, non-profit organisation established to promote the principles of multiculturalism, access and equity and social justice.

ADSI will make its services available without discrimination to every member of the public which the organisation aims to assist.is a community based, non-profit organisation established to promote the principles of multiculturalism, access, equity and social justice.

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Advance Diversity Services logoAdvance Diversity Services (ADS) is a non-profit community organisation which has been providing support services to the Culturally and Linguistically Diverse (CALD) communities since 1981. In particularly focus on recent arrivals, families, older people, women, youth, people with disabilities and their carers living in the Hurstville, Kogarah, Rockdale and Sutherland Shire Local Government Areas. ADS provides the following services:

  • Migrant Settlement services
  • Centre-based Day Care for older people
  • Home care package for frail aged
  • Disability Support
  • Mental Health
  • Carer support 
  • Family, Women and Youth Program
  • Community Development

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Community Migrant resource CentreCommunity Migrant Resource Centre (CMRC) is a not-for-profit, charitable organisation established in 1996. It focuses on providing specialised support services to newly arrived migrants, refugees and humanitarian entrants.

The CMRC covers the Hills, Parramatta, Hornsby, Cumberland, Ryde, Hunters Hill and Ku-ring-gai local government areas.

Services provided include:

  • Settlement services that assist new arrivals to build self-reliance and integrate into the local community
  • Employment and training that assists the target group to understand and access the Australian labour market programs
  • Social enterprise and career-based opportunities
  • Family support initiatives that address some of the social and cultural challenges for new entrants to Australia.

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core community servicesCORE Community Services (previously known as Cabramatta Community Centre) is a non-profit organisation, which has been operating in the South West Sydney region for more than 37 years.

CORE run a wide range of services, activities and programs across five services – Children’s Services, Youth Services, Multicultural Communities, Aged & Disability Care and Community Engagement.

CORE has a particular focus on culturally and linguistically diverse communities, with a mission to facilitate equitable access to life opportunities experienced by all Australians.

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Screenshot 2021 07 28 161319Focus Connect was initially established in 1983 as an outreach project of the Liverpool Migrant Resource Centre to provide settlement and re-settlement services for migrants and refugees residing in the Campbelltown, Camden and Wollondilly Local Government Areas.

In 2009 it launched its new name, Macarthur Diversity Services Initiative Ltd (MDSI), reflecting its ongoing commitment to providing new and innovative charitable services throughout the Macarthur region. In 2019 it became Focus Connect to show people that its focus was "giving people the support they need, when they need it". Areas of work include aged care, disability and community.

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Illawarra Multicultural Services logoIllawarra Multicultural Services employs specialised staff to provide a range of programs and projects to meet the needs of new arrivals and culturally and linguistically diverse individuals, families and communities who are socially and/or financially disadvantaged with low English language proficiency.

These services include information and referral services to help you when you arrive and settle into Australia, intensive support for families with a child or a young person with a disability, casework and support programs for CALD families with children and youth who need support to increase quality of parenting and family capacity and projects and services to address issues of access and equity.

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Metro Assist LogoMetro Assist (formerly Metro Migrant Resource Centre) provides a range of community services including migrant settlement, family support and early intervention, emergency relief, tenancy services and community development. Metro Assist service area includes Ashfield, Bankstown, Burwood, Canada Bay, Canterbury, Marrickville and Strathfield Local Government Areas.

The organisation was initially established as the Canterbury Bankstown Migrant Resource Centre in 1986 to assist new migrants and refugees settling in the Canterbury and Bankstown local government areas. With an expansion in the organisation's footprint to include the Inner West, the name was changed in 2008 to Metro Migrant Resource Centre. A broadening of services beyond migrant settlement saw a further name change to Metro Assist in 2010.

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Northern Settlement Services logoNorthern Settlement Services Limited (NSS) is an entirely independent not-for-profit entity delivering a broad range of settlement services.

Its beneficiaries include all life cycle CALD individuals and their communities: newly arrived migrants and refugees/humanitarian entrants, longer settled people of CALD background, older migrants (especially those over 65), newly developing families with cross-cultural experiences, single parent families, youth, vulnerable families with young children, those in socially and geographically isolated situations.

Its area of operation includes Newcastle, the Hunter Region, Central Coast and Northern Tablelands of NSW. Across this area a diverse group of migrants and refugees have settled, some widely dispersed in regional towns and properties and others concentrated in the suburbs of Newcastle and in parts of the Central Coast of NSW.

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Sydney Multicultural Community ServicesSydney Multicultural Community Services (or Sydney MCS) is a community-based not for profit organisation, specialising in service provision for Culturally and Linguistically Diverse (CALD) communities. We run programs in Aged Care, Settlement and the broader community through Australian Government funded initiatives such as Multicultural Home Care Packages and the 22 member consortium NSW Settlement Partnership (NSP).

Sydney MCS employs over 50 staff members, covering 8 program areas in over 16 languages for Sydney's Eastern Suburbs, Sydney City and the Inner West region.

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SydWest Multicultural Services logoSydWest Multicultural Services is a leading community organisation helping and empowering people of all cultures in Greater Western Sydney.

SydWest assists people who are vulnerable and most in need, such as youth and children, seniors, people with disabilities and humanitarian entrants, with our diverse programs ranging from aged care and disability services to case management for new arrivals, information sessions and support groups.

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Western Sydney MRC logoWestern Sydney MRC works with newly arrived migrants, refugees, and diverse communities by building their capacity to take part in local life in the Liverpool Local Government Area.

Western Sydney MRC supports clients by providing casework and group activities to help them overcome the challenges and difficulties they face when they arrive in the community.

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Strategic plan


The SSI Strategic Plan 2020 - 2023 provides a clearly stated vision, strategic aims, and directions that will take the organisation forward for the next three years.

The Plan reflects the organisation’s capacity to deliver a diverse range of consistent quality services while also playing an important role in shaping policy and giving our communities a voice. It also demonstrates our ability to inform the development of program design in an innovative and strategic way.

Our vision


To achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

Our mission


We support newcomers and other vulnerable Australians to prosper. We build our sector’s capacity and create positive, social outcomes with government, corporations, and communities.

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.