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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

Updating Optus 4G Modem (ACS-800)


The Optus device will periodically require an upgrade to install. Sometimes this will block internet connection for the PC until the update is applied.

Before starting the update, please ensure that the device is plugged into the PC, and that it has 50% or more battery charge (top right corner of the screen).

Step 1: You will know that an update is available when you see a yellow alert bar near the top of the Optus device's screen. Tap on the bar (the device has a touch screen, just like a phone) to open the alert.

optus modem 01optus modem 02

Step 2: Tap on the Start Download button to begin the update process.

It may take several seconds for the device to react after you tap Start Download. If after 10 seconds nothing has happened, tap the button again.

Step 3: The yellow alert window will close and the update will download in the background. Tap on the yellow alert bar to view the download progress.

optus modem 03optus modem 04

Step 4: Once the download is 100% complete, the message will change, asking you to start the update. Tap on Start Update to begin the process. The yellow window will close, and after a few seconds the device will restart (you’ll see a battery icon) before the Installing update... screen appears.

optus modem 05optus modem 06

The update installation will take several minutes. The screen may flicker and the device may restart a few times. The green bar may even move backwards at one point. Just keep waiting.

As the Installing update... screen warns, do not turn off the device at this time, regardless of how long it takes. Doing so may permanently damage the modem.

Step 5: Eventually the Optus logo screen will appear for about a minute, and then return to the normal Home screen.  At this point still keep waiting.

optus modem 07optus modem 08

Step 6: After a few more seconds, a screen notifying of the successful completion of the update will appear.

optus modem 09

Tap on the X in the top-right corner, and it will return to the Home screen again, and the update is now complete. You should have Internet connection again from your PC at this point.

Set Defaults (Google Chrome / PDF Reader)


How to set Google Chrome as your default browser

Step 1: Select “Google Chrome” from bottom left hand bar (as shown)

default chrome 01

Step 2: Select blue button, “Set as default” from top left hand corner (as shown)

default chrome 02

 Step 3: Click on button under ‘Web Browser’ header (as shown)

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Step 4: Select ‘Google Chrome’ (as shown)

default chrome 04

How to set Acrobat Reader DC as your default PDF reader

Step 1: Select “Acrobat Reader DC” from your Desktop (as shown)

default pdf 01

Step 2: Read and Accept Licence Agreement (as shown)

default pdf 02

Step 3: You’ll be advised to set Acrobat Reader as your default. Follow instructions on screen.

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Step 4: Follow instructions and select ‘Adobe Acrobat Reader DC

default pdf 04

Step 5: Check ‘Adobe Acrobat Reader DC’ is being displayed (as shown) and select “OK

default pdf 05

Setup your All-in-One PC


All-in-One PC Unpackaging and Setting Up

IMPORTANT NOTICE: Ensure you have open space and always bend your knees when lifting.

You may have received you new All-in-One PC in either pre-assembled or un-assembled condition. Please follow the instructions below for your particular situation. Note: Un-assembled means the stand is not connected to the monitor.

For Pre-assembled All-in-One PC

Step 1: Place your All-in-One PC box on workspace / table with the “X” symbol facing upwards

setup all in one 01

Step 2: Slide / remove box (as shown)

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Step 3: Remove packaging (as shown)

setup all in one

For Un-assembled All-in-One PC

Step 1: Place your All-in-One PC box on flat surface e.g. workspace or table
Step 2: Unpack all the items (monitor/computer, stand, keyboard, mouse, modem & cables)
Step 3: Place the monitor/computer face down on a soft flat surface
Step 4: Align the stand tabs with the slots on back of the monitor (as shown below)

assemble all in one 01assemble all in one 02

Step 5: Press the rest of the top of the stand down until the stand latch snaps into place, then stand the monitor upright

assemble all in one 03

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Continue to Connect Either Pre-assembled or Un-assembled All-in-One PC

Step 1: Locate plug-ins behind and underneath computer (as shown)

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Step 2: Match below items per visual below.

setup all in one 05setup all in one 06

setup all in one 07setup all in one 08

(Your computer should look like below)

setup all in one 09

How to Switch On my HP All-in-One

Step 1: Locate and press the Power On Switch on the bottom right hand corner of the PC

Tip: the switch is hidden underneath (as shown)

switch on 01

How to Login

Step 1: Select “Other user” (as shown)

Step 2: Login with your SSI Email Address and Password

logon 01

How to Check and Connect to Internet with provided Modem

Step 1: Check on the bottom right-hand side of your screen for internet connection (as shown)

modem 01modem 02

Step 2: If no connection, unplug the Mobile Modem and re-plug

modem 03modem 04

Applications on my SSI Laptop & All-in-One PC


Please note, Laptops without Skype for Business, SSI Central (Intranet) and the SSI Employee Portal will be setup over the next few weeks. In the meantime, continue to use your SSI mobile phone and remote access to use these applications.

what do laptop 01

Move files with OneDrive for Business


When working from home, staff may sometimes need to move documents created on their local SSI Laptop or PC up to the SSI Network (SSI Central Computer) remote desktop session.

This can be easily achieved by using OneDrive Online, part of your Office 365 suite of tools. Many staff will be familiar with this product, but this guide will focus on some tips and tricks for moving documents from your local desktop to the Remote Desktop using OneDrive.

First Step – On your Laptop or PC desktop

Log in to Microsoft Office 365

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  1. Open your Chrome Browser and navigate to office365.ssi.org.au
  2. Click on the OneDrive icon in your Office 365 portal
  3. OneDrive will open in a new browser window.

From here you can search for files,

create new folders or online documents,

and upload files to your OneDrive.onedrive 03

Upload your file to OneDrive

  1. Click on the onedrive 01 button and select Files or Folder to select a file or folder to upload.
  2. A new file browser window will open, and you can navigate to the location of your file or folder on your SSI Laptop or PC.
  3. Click on the file to select it. You can hold Shift and click to add multiple files to your selection.
  4. Now click Open and your selected files will be uploaded to your OneDrive cloud storage.

Download your files from OneDrive

onedrive 05 

  1. To access files you have saved on your OneDrive, you must first log in to OneDrive as described above. For this example, we will assume you want to move a file on to the Remote Desktop so you can save it in your network drives (U: , X: , Z: )
  2. Log in to the SSI Central Computer, and log in to your OneDrive.
  3. Hover your mouse over the files or folder you wish to download.
  4. 3 little dots will appear to the right of the file/folder name called “Show Actions”.
  5. Clicking on these dots will open a new menu as shown here.
  6. Select Download.
  7. The file will download and be visible in the bottom right corner.
  8. Click on the small upward arrow and select open or show in folder.onedrive 04
  9. You can now work on, or save your document as needed.

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.