Women looking at paperwork together

Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more


IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

Man picking fruit

Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

People sitting together smiling at the camera

SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

SSI News Blog

What is my primary device?

Use your SSI mobile phone as your primary device for all communications: calls, text messages, email, calendaring, contacts and Internet browsing. From Monday 30 March 2020, you will notice Skype for Business, SSI Central (Intranet) and the SSI Employee Portal icons have been added to your SSI mobile home screen.

Please use Skype for Business to video conference and enable team meetings.

Why does my phone call and Internet connection drop out?

You may experience phone call drop outs and Internet connection issues due to increased phone and Internet usage by the many Australians currently working from home. Unfortunately, this is beyond IT's control, therefore please do not submit support requests for these types of issues. Thank you for your patience and ongoing support during this time.

How do I contact IT Support if my email is not working?


If you cannot send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., please complete the IT Support Contact Form found here https://office365help.ssi.org.au/it-support. If you have no internet access, ask a colleague to email IT Support on your behalf.

Can I print when working from home?


We prefer that staff do not print SSI documents and materials at home, however we recognise that staff may need to print documents from home printers. Please be aware of the privacy and confidentially requirements in the SSI Code of Conduct and the Privacy Policy.

  • Please do not print:
    records that include any personal, sensitive and health information relating to our staff or clients
  • any SSI confidential or commercial in confidence materials

Any SSI documents and materials that are printed must be secured at all times and disposed of securely.

SSI IT can only provide limited assistance if you have compatibility issues between their SSI equipment and their home printer.

Can I use video conferencing?


Absolutely, in fact SSI encourages it as an appropriate form of social distancing during the COVID-19 pandemic. All SSI equipment will be equipped with multiple types of video calling/ video conferencing applications to support this need.

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.