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Refugee Support

The Humanitarian Settlement Program provides essential early support and information to refugees and humanitarian entrants. Learn more

IgniteAbility

IgniteAbility Small Business Start-ups is a pilot program established to facilitate business creation for people with disability. Learn More:

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Local Area Coordination

SSI is partnered with the National Disability Insurance Agency (NDIA) to support people aged 7 and over to access the National Disability Insurance Scheme (NDIS) and other mainstream community services. Learn more

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SSI Employment

Employment is integral for newly arrived refugees, migrants, asylum seekers and for other vulnerable people in our community. Learn more

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Working From Home

Please read the information pack SSI IT WFH Information Pack here to guide you through the technology available while working from home. The following FAQ's, How To's, Tips and Tricks provides information to assist you while working from home, please check back for updates.

 faq icon 01 FAQs

Use your SSI mobile phone as your primary device for all communications: calls, text messages, email, calendaring, contacts and Internet browsing. From Monday 30 March 2020, you will notice Skype for Business, SSI Central (Intranet) and the SSI Employee Portal icons have been added to your SSI mobile home screen.

Please use Skype for Business to video conference and enable team meetings.

You may experience phone call drop outs and Internet connection issues due to increased phone and Internet usage by the many Australians currently working from home. Unfortunately, this is beyond IT's control, therefore please do not submit support requests for these types of issues. Thank you for your patience and ongoing support during this time.

 

If you have a laptop or PC, you can remotely access the SSI Network. This provides similar access to services as working from your SSI PC in the office.

If you do not have an SSI Laptop or PC, you can still access Email, Calendar, SSI Central (Intranet) and the SSI Employee Portal (ConnX) from your phone.

 

Absolutely, in fact SSI encourages it as an appropriate form of social distancing during the COVID-19 pandemic. All SSI equipment will be equipped with multiple types of video calling/ video conferencing applications to support this need.

 

The network drives (U,X, and Y drives) can be accessed from an SSI Laptop, by first logging into the SSI network which is done by opening the Remote Desktop Service (RDS).

The icon for RDS is icon rds and should be located on the desktop of your PC or laptop.

To login, simply enter the same login details as you would if you were at your regular office computer.

 

You can access the SSI Central intranet from your SSI Laptop or PC by first logging into the SSI network, which is done by opening the Remote Desktop Service (RDS).

The icon for RDS is icon rds and should be located on the desktop of your PC or laptop.

 To login, simply enter the same login details as you would if you were at your regular office computer.

Once you have logged in open Google Chrome and type in intranet into the search bar or click the home icon Home Icon1 in the top left-hand corner. 

If you do not have an SSI Laptop or PC, you can still access SSI Central from your SSI phone.

 

You can access the SSI Employee Portal (ConnX) on your SSI mobile phone, your SSI laptop or PC.

On your SSI mobile, you will find a new icon in your menu, or available for download in the ‘Self Service’ application on your SSI issued work mobile phone.

On your SSI laptop, ConnX (Employee Portal) is accessible through SSIs Intranet, as per regular process. You may need to log in to the Remote Desktop Service first in order to access SSI''s Intranet.

 

To use any of the Intranet forms you must firstly access SSI Central (Intranet). You can access SSI Central (Intranet) from your SSI mobile phone, SSI laptop or PC. Look for the “SSI Central” icon on the phone, or connect to Remote Access Services from your SSI computer.

 

We prefer that staff do not print SSI documents and materials at home, however we recognise that staff may need to print documents from home printers. Please be aware of the privacy and confidentially requirements in the SSI Code of Conduct and the Privacy Policy.

  • Please do not print:
    records that include any personal, sensitive and health information relating to our staff or clients
  • any SSI confidential or commercial in confidence materials

Any SSI documents and materials that are printed must be secured at all times and disposed of securely.

SSI IT can only provide limited assistance if you have compatibility issues between their SSI equipment and their home printer.

 

It is preferred that you either use the built in internet connection (laptops have internet sim cards built into them), or use your SSI phone to connect (hotspot) your PC to the internet.

If you experience connection issues, use of home WiFi is permitted. If you are unsure how to ‘hotspot’ your internet connection, send a request to IT Support at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

If you cannot send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., please complete the IT Support Contact Form found here https://office365help.ssi.org.au/it-support. If you have no internet access, ask a colleague to email IT Support on your behalf.



 skype for business 01 Skype for Business

 

Skype for Business makes it easy to connect and collaborate:

  • Start instant message conversations and video calls
  • See when your contacts are available online
  • Schedule and join meetings
  • Present your screen during meetings, or give control to others. 

Please note, some features including telephone are not available in this Skype for Business configuration.

 

 

To sign in to Skype for Business for the first time on your SSI iPhone, find the Skype for Business icon skype business video conferencing 01 on your home screen.

Step 1: Tap the Skype for Business icon to open the application.

Step 2: Enter your SSI email address (for example, This email address is being protected from spambots. You need JavaScript enabled to view it.) and password used to sign into Office 365, and then tap Sign In.

skype business video conferencing 02

Step 3: Enter your mobile number with country and region codes.

skype business video conferencing 03

Step 4: Tap Next.

Step 5: If applicable, choose whether to sign up for the Customer Experience Improvement Program and click Next.

Step 6: Accept the licensing agreement, and then click Done.

 

Step 1: To access your settings in Skype

Step 2: Select your profile picture.

Step 3: Select skype settings 02 icon Settings.

Step 4: Check the REQUIRE WI-FI FOR are off.

skype settings 01

 

If a request for a Skype for Business meeting includes a dial-in phone number and conference ID, then you can call into the meeting. Calling in is handy if you don’t have access to a computer at the meeting time.

Notes:
• If you aren't using a smart phone or you're not connected to Wi-Fi, you won't be able to see anything that the leader or others may present, but you'll be able to hear and speak.
• If you do have access to a computer or if you're using a mobile device and are connected to Wi-Fi, you can connect to the meeting using Skype for Business with the usual functionality--like the ability to see what others are presenting or the ability to present content yourself (if you have it on your mobile device). For details, see Join a Skype for Business meeting.

Step 1: On your phone, dial the conference number listed in your meeting request.

Tip: If you’re traveling, click Find a local number in the meeting request to find the numbers available for your current location.

Step 2: Enter the Conference ID by using your phone dial pad.

Step 3: Enter a PIN and work number or extension only if:

  • You’re the meeting leader (organizer) and calling from a phone that isn’t connected to your account, such as a cell phone.
  • You’re an attendee of a secured meeting that admits only authenticated callers.

Note: If you don’t remember your PIN, in the meeting request, click Forgot your Dial-in PIN, and follow the instructions about resetting your PIN.

Depending on the Skype for Business meeting settings, you might have to wait to be admitted, or you might get connected automatically.

Step 4: (Optional) When in the meeting, press *1 on your phone to get a list of the options you can use, such as mute, unmute, and so on.

 

With Skype for Business, see if your co-workers are available, or change your own status.

Click the arrows by your name to set your presence or location manually.

The three most popular presence indicators are:

  • Available set presence 01
  • Busy set presence 02
  • Away set presence 03

Other common presence indicators are:

  • Do Not Disturb set presence 04
  • Offline set presence 05
  • A purple dot appears next to a contact's name if they're Out of Office set presence 06

You can still IM the contact and they'll receive the message as a Missed conversation in email, or when they're online and available again on Skype for Business.

If your account is enabled for video calls, you can make face-to-face video calls with your contacts. All you need is a camera and your computer’s speakers and microphone. You can also use a headset if your computer doesn’t have a built-in audio device.

Start a video call

Step 1: Open Skype for Business, and either find a contact in your Contacts list or type a name in the search box to find the person you’re looking for. (See Add a contact in Skype for Business for details about searching for someone in your organization and also searching for someone with a Skype account.)

Step 2:Point to the contact’s picture, and click the Video icon.
make receive video call 01

A toast alert pops up on your contact’s screen, which they can use to accept or ignore your request.

Step 1: If the video call is accepted, the conversation window expands to display the video. Use the views and controls, such as mute/unmute, as needed. For details about controls and views, see the following section.

Step 2: At any time, you can do any of the following:

  • To end the call, close the window, or click the hang up button.
    make receive video call 02
  • To stop showing your video, point to the camera icon, and click End Video. The audio will continue.
  • You can also add video to an existing instant messaging (IM) conversation. Simply click the camera icon in the window to start your video.
    make receive video call 03

Use video controls and views

In the conversation window, choose a view by clicking Pick a Layout and then clicking any of the following:

  • Gallery View to show all of the participants’ videos (if you have more than two people).
  • Speaker View to show the presenter’s video or photo at the lower-right corner of the meeting window, plus meeting content.
  • Content View to show only the meeting content.
  • Compact View to show the tiles of the participants’ photos in a compact window.

To control call participants, in the conversation window, right-click someone’s video or photo, and then click any of the following:

  • Mute, Unmute, or Remove to mute, unmute, or remove that person from the call.
  • Lock the Video Spotlight to turn off video/photo of everyone other than the person who is talking.

To see videos or photos in a separate window, click Pop out the video gallery, and then click either:

  • Full Screen View, for a large view of the videos or photos.
  • Pop in people region to go back to normal view.

Answer a video call

When someone calls you, a toast alert pops up on your screen. Do one of the following:

  • To answer the call, click anywhere on the picture area.
  • To reject the call, click Ignore.

Click Options, and then select the appropriate selection to do any of the following:

  • Reply with an instant message instead of with audio or video
  • Answer the call with audio only
  • Set your status to Do not Disturb to reject the call and avoid other calls

 

Skype for Business video conference meetings can be scheduled directly from within the Office 365 portal in your online Outlook Calendar

To schedule a Skype for Business video conference meeting using your Office 365 Portal:

Step 1: Open your SSI Office 365 Portal, select the Calendar view, click on "New event" to create a new meeting invitation

Step 2: Add your meeting title and select date and times

Step 3: Click the "Add online meeting" button and select "Skype meeting" from the drop-down list

Step 4: Click Save (this appears when no attendees are selected), the "Join online meeting" link will be inserted into an online calendar invitation after the event has been saved.

Step 5: Re-open the calendar invitation, check title, times and Skype for Business link details appear as expected, then add attendees and any additional information

Step 6: Click "Send" to finalise the meeting invitation

Sharing PowerPoint slides is an effective way to get your ideas across, and make your presentation memorable by focusing on bulleted items and avoiding too many details.

Use the meeting controls such as annotation tools, presenter notes, and switching presenters, to help you during your presentation. You can even make the slides available to all attendees to review after the meeting.

Note: To learn about the other presentation options and Skype for Business meeting features, including your options for audio, video, participants, and layouts, see Learn about the Skype for Business meeting window.

Upload your PowerPoint presentation

It’s a good idea to upload your presentation in advance and practice with the presentation tools so you’re comfortable using them during the meeting.

Step 1: In the Skype for Business meeting window, click Share Content> Share PowerPoint Files.

power point 01

Step 2: Find your presentation and double-click it to upload it to the meeting. You will automatically begin presenting the slides.

Move the slides

  • To move the slides, use the arrows at the bottom of the meeting window, or the arrow keys on your keyboard. You can also use the Thumbnails.

power point 02

  • Any animations in the slides play just like they do outside the Skype for Business meeting.
  • Press F5 on your keyboard to go to full-screen view, and Esc to go back to normal view.

See your notes

  • Click Notes to see your presenter notes (visible only to you).

Play a video

  • If a slide contains a video, hover the cursor over the slide to unhide the video controls, such as Play, Pause, and volume controls. The audio plays for participants who used computer audio when joining.

power point 03

Use the annotation tools

By using the annotation tools you can visually focus on various points in your presentation or brainstorm with the participants. Annotating a presentation doesn’t change the actual file. However, you can save a new copy with the annotations if you want.

Click the Annotations button power point 04 on the right side of the slide to unhide the tools to draw, stamp, highlight, and more.

  • Laser Pointer: Drag the pointer across the slide.
  • Select and Type: Select an area where you can type and change font, color, and size.
  • Pen: Draw freehand.
  • Highlighter: Highlight a specific area of the current slide.
  • Eraser: Remove specific annotation that you chose.
  • Stamp: Insert a stamp on the displayed slide: Arrow, Check, or X.
  • Shape: Draw shapes such as lines, arrows, squares.
  • Insert Picture: Insert an image on the slide from your computer.
  • Delete Selected Annotations: Remove the annotations that you’ve selected.
  • More Options: provides options to select the annotation, undo, redo, copy, cut, paste, paste as image, save as, delete all annotations from the page, and send to OneNote.

Select who can download your presentation

To keep the focus on what you’re presenting and avoid distractions, you can restrict people from downloading your presentation. Then, at the end of the meeting, you can allow people to download the slides to view later.

Step 1: After you’ve uploaded the presentation in the meeting, click Share Content > Manage Content.

power point 05

Step 2: Permissions power point 06 and choose an option:

  • Everyone Anyone in the meeting can download the presentation.
  • Presenters: Any of the presenters in the meeting can download the presentation.
  • Organizer: Only the person who scheduled the meeting can download the presentation.

Download the presentation

Participants who have permission to download the presentation can save the file on their computers.

Step 1: Click Share Content > Manage Content.

power point 07

Step 2: Click More Options power point 08 and then Save As or Save with Annotations.

View privately or take over as presenter

Presenters can take turns sharing the slides in a meeting. While one person is presenting, another can skip ahead to a specific slide and then return to the current view.

  • To view the slides privately, click the arrows at the bottom of the meeting to move through the slides. This won’t interrupt the meeting, and you’ll be notified that you are viewing the meeting privately.
  • To go back to the current view, click Return to Presenter’s View to synchronize your view with the active presenter.

power point 09

  • To present, click Take Over as Presenter to take control of the presentation. Be aware that the meeting automatically switches to your view.
  • When you have finished your presentation, click Stop Sharing.

 

Being familiar with the Skype for Business meeting features helps you find the option you want quickly and continue with your meeting smoothly.

meeting window 01

General meeting controls

Here are some of the options that are available in the Skype for Business meeting window.

 
Use this button To do this
meeting window 02 Start or stop the video camera.
meeting window 03 Mute or unmute the microphone.
meeting window 04 Share your desktop or present content with others in the meeting.
meeting window 05 Exit the meeting. (If you accidentally exit the meeting, you can rejoin.)
meeting window 06 Set general meeting options, record the meeting, and find meeting entry and other information.
meeting window 07 Set call controls, including putting a call on hold and switching your audio device.
meeting window 08 Start an instant messaging (IM) conversation.

 

Presentation controls

If you’re presenting in the meeting, click the Share Content button meeting window 09 , and choose what you want to do.

meeting window 10

Participant controls

If you’re a presenter, you’ll have access to other controls, such as muting the audience or inviting more people.

meeting window 11

Participant Actions

In the meeting window, open the Participants list, click the Participant Actions button, and then choose what you want to do.

meeting window 12

  • Mute Audience to eliminate background noise.

  • No Meeting IM to disable instant messaging (IM) during the meeting.

  • No Attendee Video to disable letting attendees start the video.

  • Everyone an Attendee to reduce the number of presenters if you have too many.

  • Invite by Email to send email invitations to additional people.

Note: You can also manage participant settings in advance of the meeting. (This is particularly useful when you are expecting a large audience.) See Set options for online meetings and conference calls.

Invite More People

In the meeting window, click the Invite More People button, and then choose the people you want to invite.

meeting window 13

Note: Before you start your meeting, we recommend that you make sure your audio and video are working correctly. For more information, see Set up an audio device for Skype for Business, Set up a video device for Skype for Business, or Troubleshoot audio and video in Skype for Business.

 

When scheduling online meetings, you can use the Meeting Options dialog box to help you determine who should wait in the lobby before being admitted to the meeting, who should have presenter privileges during the meeting, and the level of participation allowed for meeting attendees.

If you are scheduling an online meeting with people outside your organization or if it is expected for the meeting information to be shared with a large number of people, it is recommended that you change the “These people don’t have to wait in the lobby” option from “Anyone (no restrictions)” to “Anyone from my organization” in order for the presenter(s) to be able to moderate who is admitted to the meeting.

Note: These options apply to users joining an online meeting using Skype for Business or dialing in using their phones.

Where do I set online meeting options?

Start in Outlook

Step 1: From your Outlook calendar, click New Skype Meeting.

options online metings 01

Step 2: In the meeting window, click Meeting Options.

options online metings 02

These people don't have to wait in the lobby

The lobby is a virtual place where attendees wait to be admitted to your meeting. Options are:

Who gets in directly? What happens? Recommended when…
Only me, the meeting organizer You are the only one who gets into the meeting directly. Everyone else has to wait until admitted. You have a high security meeting and confidential information. 
People I invite from my company Only people who were invited can join the meeting directly. Everyone else has to wait until admitted. You’re discussing confidential information, and want to only allow specific people to join.
Anyone from my organization Anyone from your company can get in to the meeting directly, even if not invited. You don’t have external participants and you are not discussing confidential information.
Anyone (no restrictions) (Default option) Anyone who has access to the meeting link gets in to the meeting directly. You’re inviting outside participants and you’re not discussing confidential information.

 

Resource accounts such as meeting rooms, conference rooms, and system accounts have a slightly different behavior for lobby options.

Option What happens
Only me, the meeting organizer Resource accounts have to wait in lobby until admitted.
People I invite from my company Resource accounts have to wait in lobby until admitted.
Anyone from my organization Resource accounts have to wait in lobby until admitted.
Anyone (no restrictions) Resource accounts get in to the meeting directly.

 

Who's a presenter?

Presenter options control which participants are automatically given presenter privileges when you schedule the meeting. Presenters can also let people who are waiting in the lobby into the meeting. The following table describes each of these options in detail.

Presenter option Who is a presenter? When to choose this option
Only me, the meeting organizer Only the person who schedules the meetings For presentations where the participants don’t have to interact with the meeting content. (You can designate additional presenters during the meeting.)
People I choose You and the participants you choose For presentations with more than one presenter.
Anyone from my organization (Default option) Everyone you invite who has an account on your network For group work sessions, where all participants work at your organization and can share and modify meeting content.
Anyone (no restrictions) Everyone you invite For group work sessions with people who don’t have an account on your network.

 

Click Choose presenters to determine who among your invitees will be an attendee or presenter. You must have already added invitees to your meeting request in order to see names in this list.

Do you want to limit participation?

Participation in a Skype for Business meeting includes sending and receiving instant messages, talking, or watching video. Participation options affect attendees only; you can't allow some attendees to participate and not others. If you want someone to participate in the meeting, make them a presenter.

Disable IM When you don't want any attendees to send or receive instant messages during the meeting.
Mute all attendees When presenters want to present without taking questions from the audience.
Block attendees' video When you don't want attendees to see the video that's being presented.

 

Turn notification sounds off or on

If you don’t want to hear a beep or chime when people join or leave a meeting, you can turn off notification sounds. To learn more, see Set Ringtones and Sounds options.



 faq icon 02SSI iPhone

Staff can access the SSI Employee Portal (Connx) mobile version on their SSI mobile phone and can use simple gestures to view personal details, employee details and approve common workflow actions (leave requests and timecards).

connex mobile 01

connex mobile 02

connex mobile 03

connex mobile 04

 

If your laptop does not have a internet SIM card or it is not working, you can connect your laptop to your iPhone using a WiFi Hotspot.  The personal hotspot lets you share the mobile data connection of your iPhone.

You can launch the Windows 10 Settings app by clicking on the Start button at the lower left corner of your screen and then clicking the Settings icon, which looks like a gear.

Set up Personal Hotspot

hotspot 01

  1. Go to Settings > Personal Hotspot.
  2. Tap the slider to the right, next to Personal Hotspot so it switches to green.
  3. Verify the Wi-Fi Password – you will need this on your computer.
  4. Stay on this screen until you’ve connected your Laptop or PC.

Connect your laptop or PC to the Hotspot

  1. Open Settings.
  2. Click on Network & Internet.
  3. Click on Wi-Fi.
  4. Click on Show available networks.
  5. Look for your Personal Hotspot, named after your iPhone serial number, such as SSI_DNRXP123456 (this will be different for your phone).
  6. Make sure to tick Connect automatically and click on Connect
  7. Enter the Wi-Fi password and click Next
  8. The password will verify and connect.
  9. If the password is accepted you will now be connected.

hotspot 04

hotspot 03

hotspot 02



faq icon 03SSI Laptop           faq icon 04SSI All-in-One PC

 

Please note, Laptops without Skype for Business, SSI Central (Intranet) and the SSI Employee Portal will be setup over the next few weeks. In the meantime, continue to use your SSI mobile phone and remote access to use these applications.

what do laptop 01

 

  1. Turn on your computer.
  2. Log in to your computer
  3. When Windows starts, look on the Windows Desktop for the icon icon connect central computer 01 labelled “SSI Central Computer System” and double-click it to begin the connection to the SSI Central Computer System in Sydney. Should you log out, lose connection, or otherwise need to reconnect, just use the icon. If there has been a dropout, you should connect back to where you were, with your files and programs intact.
  4. If you get any error messages while connecting to the RDS, please take a screen shot and forward to IT Support.
    ! Note: If you get similar messages when connecting to 3rd party locations, e.g. a banking website, you should take note as they indicate a possible attempt to direct you to a fake website, usually to steal passwords, load malware on your PC, etc.
  5. Next you will be presented a Windows Security login box requesting your “credentials”. You must login with your username (e.g. jsmith) as shown. Note you must enter “ssi\” before your username. Carefully enter your normal SSI Windows password as used to log in to a PC/Laptop in the office:
    connection guide
  6. Click OK when done. The screen will then go through a windows login, leaving you with your new Windows Desktop.
  • IMPORTANT:

You must logoff from the SSI Central Computer System, and then logoff your computer, when you are going out for a while or leaving at the end of the day.

 

 

If your laptop isn’t allowing your video conference application to work with your laptops microphone and camera settings, you may have to adjust the privacy settings manually.

You can launch the Windows 10 Settings app by clicking on the Start button at the lower left corner of your screen and then clicking the Settings icon, which looks like a gear.

For Microphone:

Using Privacy settings to allow the system and apps to access your microphone, use these steps:

  1. Open 
    Settings.
  2. Click on 
    Privacy.
  3. Click on 
    Microphone.

While on the Microphone page, you can decide allow other apps to access the microphone. Click the Change button, and then turn on the toggle switch to permit access.

microphone camera 01

If one or more applications can't access the mic, make sure that the Allow apps to access your microphone toggle switch is turned on.

In the case that only a particular app isn't able to access the microphone, it's probably because the app may have limited access. If this is the case, find the app in the list, and turn on the toggle switch under "Choose which apps can access your microphone." 

For Camera:

To allow apps to access the webcam on your computer or laptop running Windows 10, use these steps:

  1. Open 
    Settings.
  2. Click on 
    Privacy.
  3. Click on 
    Camera.
  4. Under the "Camera access for this device" section, click the Change
  5. Turn on the Allow access to camera on this devicetoggle switch.
  6. Turn on the Allow apps to access your cameratoggle switch.
  7. Under the "Choose which Microsoft Store apps can access your camera" section, turn on the toggle switch for the apps that you want to allow access.

microphone camera 02 

After you complete the steps, the app you want to use should now be able to work with your camera.

 

When working from home, staff may sometimes need to move documents created on their local SSI Laptop or PC up to the SSI Network (SSI Central Computer) remote desktop session.

This can be easily achieved by using OneDrive Online, part of your Office 365 suite of tools. Many staff will be familiar with this product, but this guide will focus on some tips and tricks for moving documents from your local desktop to the Remote Desktop using OneDrive.

First Step – On your Laptop or PC desktop

Log in to Microsoft Office 365

onedrive 02

  1. Open your Chrome Browser and navigate to office365.ssi.org.au
  2. Click on the OneDrive icon in your Office 365 portal
  3. OneDrive will open in a new browser window.

From here you can search for files,

create new folders or online documents,

and upload files to your OneDrive.onedrive 03

Upload your file to OneDrive

  1. Click on the onedrive 01 button and select Files or Folder to select a file or folder to upload.
  2. A new file browser window will open, and you can navigate to the location of your file or folder on your SSI Laptop or PC.
  3. Click on the file to select it. You can hold Shift and click to add multiple files to your selection.
  4. Now click Open and your selected files will be uploaded to your OneDrive cloud storage.

Download your files from OneDrive

onedrive 05 

  1. To access files you have saved on your OneDrive, you must first log in to OneDrive as described above. For this example, we will assume you want to move a file on to the Remote Desktop so you can save it in your network drives (U: , X: , Z: )
  2. Log in to the SSI Central Computer, and log in to your OneDrive.
  3. Hover your mouse over the files or folder you wish to download.
  4. 3 little dots will appear to the right of the file/folder name called “Show Actions”.
  5. Clicking on these dots will open a new menu as shown here.
  6. Select Download.
  7. The file will download and be visible in the bottom right corner.
  8. Click on the small upward arrow and select open or show in folder.onedrive 04
  9. You can now work on, or save your document as needed.

 

All-in-One PC Unpackaging and Setting Up

IMPORTANT NOTICE: Ensure you have open space and always bend your knees when lifting.

You may have received you new All-in-One PC in either pre-assembled or un-assembled condition. Please follow the instructions below for your particular situation. Note: Un-assembled means the stand is not connected to the monitor.

For Pre-assembled All-in-One PC

Step 1: Place your All-in-One PC box on workspace / table with the “X” symbol facing upwards

setup all in one 01

Step 2: Slide / remove box (as shown)

setup all in one 02

Step 3: Remove packaging (as shown)

setup all in one

For Un-assembled All-in-One PC

Step 1: Place your All-in-One PC box on flat surface e.g. workspace or table
Step 2: Unpack all the items (monitor/computer, stand, keyboard, mouse, modem & cables)
Step 3: Place the monitor/computer face down on a soft flat surface
Step 4: Align the stand tabs with the slots on back of the monitor (as shown below)

assemble all in one 01assemble all in one 02

Step 5: Press the rest of the top of the stand down until the stand latch snaps into place, then stand the monitor upright

assemble all in one 03

assemble all in one 04

Continue to Connect Either Pre-assembled or Un-assembled All-in-One PC

Step 1: Locate plug-ins behind and underneath computer (as shown)

setup all in one 04

Step 2: Match below items per visual below.

setup all in one 05setup all in one 06

setup all in one 07setup all in one 08

(Your computer should look like below)

setup all in one 09

How to Switch On my HP All-in-One

Step 1: Locate and press the Power On Switch on the bottom right hand corner of the PC

Tip: the switch is hidden underneath (as shown)

switch on 01

How to Login

Step 1: Select “Other user” (as shown)

Step 2: Login with your SSI Email Address and Password

logon 01

How to Check and Connect to Internet with provided Modem

Step 1: Check on the bottom right-hand side of your screen for internet connection (as shown)

modem 01modem 02

Step 2: If no connection, unplug the Mobile Modem and re-plug

modem 03modem 04

 

How to set Google Chrome as your default browser

Step 1: Select “Google Chrome” from bottom left hand bar (as shown)

default chrome 01

Step 2: Select blue button, “Set as default” from top left hand corner (as shown)

default chrome 02

 Step 3: Click on button under ‘Web Browser’ header (as shown)

default chrome 03

Step 4: Select ‘Google Chrome’ (as shown)

default chrome 04

How to set Acrobat Reader DC as your default PDF reader

Step 1: Select “Acrobat Reader DC” from your Desktop (as shown)

default pdf 01

Step 2: Read and Accept Licence Agreement (as shown)

default pdf 02

Step 3: You’ll be advised to set Acrobat Reader as your default. Follow instructions on screen.

default pdf 03

Step 4: Follow instructions and select ‘Adobe Acrobat Reader DC

default pdf 04

Step 5: Check ‘Adobe Acrobat Reader DC’ is being displayed (as shown) and select “OK

default pdf 05

 

The Optus device will periodically require an upgrade to install. Sometimes this will block internet connection for the PC until the update is applied.

Note:
Before starting the update, please ensure that the device is plugged into the PC, and that it has 50% or more battery charge (top right corner of the screen).

Step 1: You will know that an update is available when you see a yellow alert bar near the top of the Optus device's screen. Tap on the bar (the device has a touch screen, just like a phone) to open the alert.

optus modem 01optus modem 02

Step 2: Tap on the Start Download button to begin the update process.

Note:
It may take several seconds for the device to react after you tap Start Download. If after 10 seconds nothing has happened, tap the button again.

Step 3: The yellow alert window will close and the update will download in the background. Tap on the yellow alert bar to view the download progress.

optus modem 03optus modem 04

Step 4: Once the download is 100% complete, the message will change, asking you to start the update. Tap on Start Update to begin the process. The yellow window will close, and after a few seconds the device will restart (you’ll see a battery icon) before the Installing update... screen appears.

optus modem 05optus modem 06

The update installation will take several minutes. The screen may flicker and the device may restart a few times. The green bar may even move backwards at one point. Just keep waiting.

Note:
As the Installing update... screen warns, do not turn off the device at this time, regardless of how long it takes. Doing so may permanently damage the modem.

Step 5: Eventually the Optus logo screen will appear for about a minute, and then return to the normal Home screen.  At this point still keep waiting.

optus modem 07optus modem 08

Step 6: After a few more seconds, a screen notifying of the successful completion of the update will appear.

optus modem 09

Tap on the X in the top-right corner, and it will return to the Home screen again, and the update is now complete. You should have Internet connection again from your PC at this point.


What is my primary device?

Use your SSI mobile phone as your primary device for all communications: calls, text messages, email, calendaring, contacts and Internet browsing. From Monday 30 March 2020, you will notice Skype for Business, SSI Central (Intranet) and the SSI Employee Portal icons have been added to your SSI mobile home screen.

Please use Skype for Business to video conference and enable team meetings.

Why does my phone call and Internet connection drop out?

You may experience phone call drop outs and Internet connection issues due to increased phone and Internet usage by the many Australians currently working from home. Unfortunately, this is beyond IT's control, therefore please do not submit support requests for these types of issues. Thank you for your patience and ongoing support during this time.

How do I contact IT Support if my email is not working?

 

If you cannot send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., please complete the IT Support Contact Form found here https://office365help.ssi.org.au/it-support. If you have no internet access, ask a colleague to email IT Support on your behalf.

Can I print when working from home?

 

We prefer that staff do not print SSI documents and materials at home, however we recognise that staff may need to print documents from home printers. Please be aware of the privacy and confidentially requirements in the SSI Code of Conduct and the Privacy Policy.

  • Please do not print:
    records that include any personal, sensitive and health information relating to our staff or clients
  • any SSI confidential or commercial in confidence materials

Any SSI documents and materials that are printed must be secured at all times and disposed of securely.

SSI IT can only provide limited assistance if you have compatibility issues between their SSI equipment and their home printer.

Quality services and support

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse (CALD) communities, to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.

Our vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families reach their potential.